Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.
Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.
With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling,...
Care Provided by Ashlea Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Ashlea Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Orchard Healthcare Group
- Private Owned
Person in charge
- Victoria Yeoman (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
- Number of floors: 3
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Ashlea Mews Care Home Reviews (91)
Ashlea Mews Care Home has a Review Score of 9.7 (9.697) out of 10, based on 19 reviews in the last 2 years.
Over all time Ashlea Mews Care Home has 91 reviews.
I helped the resident move into an interim bed initially. From that very first day, I felt confident that she would be cared for. The staff were friendly and welcoming. The staff are always on hand to answer any queries, and nothing is a problem. The resident seems happy to be there most of the time, despite having Alzheimer's and wanting to go home.
Thank you for your review; this is greatly appreciated by everyone at Ashlea Mews.
Friendly staff do anything to help with my mam who can be very stubborn. Friendly atmosphere.
Thank you for your response this is much appreciated.
Excellent care is provided to my mam. Cannot praise this care home enough. The staff bends over backward to support my mam.
Thank you so much for your reveiw, this is much appreciated.
My mam has been in Ashlea Mews Care Home for over 2 years and in that time she has been well cared for both physically and emotionally. As her family, we are always informed of her care plan changes and always get involved in all the activities that they always plan. All the staff and management are a credit to the home and when I am not there I know the care my mam receives is first class.
Thank you so much for your reveiw, this is much appreciated.
From first being shown around, I had a good feeling about the place. It's very clean, tidy and well maintained. After viewing and ruling out other care homes, I was delighted and relieved to be shown an available room which was perfect. I met with the manager to discuss my husband's many complex needs, including poor mobility. She immediately arranged for him to have an electric, adjustable bed and his own wheelchair. I am kept well informed on all medical and non-medical matters.
I visit often. The lovely staff always help my husband walk about safely, keep him clean and comfortable. They work non-stop, caring for all of the residents, attending to their needs with patience and good humour. Nothing is too much trouble. When family visit, we telephone the home in advance if we want to make special arrangements, such as sitting outside in the garden or when a friend wants to take my husband to the local park in his wheelchair. The staff always accommodate. Our family and friends all agree that my husband receives excellent care. Thank you.
Thank you so much for your review, your kind words mean a lot.
My mother has been in Ashlea Mews for over two years now, and from day one, the staff have been warm and welcoming to my mother and us. I cannot thank them all enough for the wonderful work they do for my mother.
As soon as my mam entered the care home she was made to feel welcome and immediately felt at ease and comfortable. In the months my mam has been at Ashlea Mews, she has really come out of her shyness and joins in with the events. The staff cannot be faulted and are on top of all situations. As a family, we would not want our mam anywhere else.
Thank you for your kind words this is greatly appreciated.
My mam has been in Ashlea Mews care home since February 2021, and I have to say I don’t know what I’d do without this facility. Every single member of staff is so caring, friendly and professional. My mam is nearly 99 and has dementia, but nothing is too much for the staff. Thank god for them all.
Thank you so much for your kind words, greatly appreciated.
Fantastic care home and lovely caring staff and management! Thank you for the continued support of my mother. She’s always happy when I seen her and the staff are always welcoming when I arrive. It’s like one big happy family!
Thank you so much for your review, this is greatly appreciated.
Staff caring and genuinely concerned about the welfare of my mother following a short hospital visit. My mother was so pleased to come back home, biggest of smiles upon seeing her carers. Thank you for everything you do for her and our family.
Thank you for your review. We really appreciate this.
My dad has a really bad experience in his last care home, he ended up in hospital for five weeks, it was touch and go. I found this care home for my dad, the manager put my mind at rest and the communication is brilliant, my dad loves it. He has put on weight and looks healthy. The care is outstanding, the entertainment is brilliant, this home has put my mind at rest and has given my dad life again.
Thank you so much for your review, this is greatly appreciated.
On our visit, the staff were very helpful. They showed compassion and dignity for Auntie. The place was lovely and clean, my aunt's room was nice and bright. The activities they put on are excellent and good stimulation for all the residents.
Thank you for your scores - our care teams will be delighted with your support.
Our mam is a better person now. Treated with dignity and respect. The manager goes above and beyond, she is a star.
Fantastic entertainment as well, always something going on. If there were ten stars, that would be what we would rate it.
Thank you so much for your review, this is greatly appreciated.
My mother has settled into the home, she has a lovely, immaculately clean room which is fresh and bright. All of the staff are friendly and look after the residents in a kind, professional manner.
Thank you for taking the time to leave a review for the staff at Ashlea Mews, this means a lot to the staff to know that all their hard work is noticed and appreciated.
The care team and staff work so hard, very friendly and ensure all residents are well cared for. The team are approachable and open, visiting policy very important to our family. The home is immaculate and the residents' rooms modern and spacious. It is very reassuring to know Dad is in safe hands with such caring staff. First class care.
Fabulous care team. They work so hard to make sure all residents are well cared for and always have great activities and the food choices are so good. My gran could not be in better hands. Thank you.
After residing at Ashlea Mews Care Home for the last 6 months my brother-in-law sadly passed away. He regarded Ashlea Mews as his home and was very happy there. He was more than looked after, the staff were, and are, a credit to the profession. They treat their residents with dignity and respect and kindness. They could not have done more for my brother-in-law. Thank you to all.
Mam has been at Ashlea Mews for over 5 years now - she is happy and contented. The manager and carers have been so kind and considerate - especially during this time of covid. They have all worked so hard to keep our loved ones safe.
Thanks so much for all your support and kindness to the Ashlea Mews staff. You have been amazing and it is through your kindness that staff have a smile on their face, thanks again and your mam is a pleasure to look after.
I cannot praise the staff and home enough. I feel like a different person because I know that my mam is in good hands, she is safe. Well looked after by marvellous staff who care about her. She enjoys the company of other residents and likes the food. Thank you.
Many thanks to the manager and her team.
Thank you for your kind review, we are very pleased to hear that you are happy with the care that we provide. Many thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 04 Dec 2025
At our amazing care home in South Shields, a simple idea has had a life-changing impact. The team wanted to make sure every resident could feel listened to, understood, and...
- 04 Mar 2025
The tradition of Valentine’s Day began back in 496 AD, and couples ever since have used February 14th as an opportunity to celebrate all things love and romance. We decided...
- 28 Feb 2025
We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...
There are no upcoming events for Ashlea Mews Care Home.
Awards / Recognitions (3)
- 15 Jun 2024Recipient: Orchard Healthcare Group
- 16 Nov 2023Recipient: Orchard Healthcare Group
- 08 Oct 2021Recipient: Orchard Healthcare Group
Meet the Team (1)
My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.
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