Ashlea Mews Care Home

Stanhope Parade, South Shields NE33 4BA
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9.7 84 Reviews
  • Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home offers residential care, dementia care and short-term respite care in South Shields.

Rated 'Good' by CQC (February 2021), the care home has 40 en-suite bedrooms, large communal rooms, dining rooms and spacious gardens for residents to enjoy. The friendly, hard-working team at Ashlea Mews are experienced in providing individualised, person-centred care, and their team of specialists work with the Local Authority, family and health professionals to ensure your loved one receives the best care possible. Whether residents require help with day-to-day tasks or need a higher level of care, the team at Ashlea Mews Care Home can help.

From support with medication management to personal hygiene and much more, Ashlea Mews Care Home can offer the highest standard of care to the community of South Shields. If you're looking for a care home and want to know about the home, give the team a call.
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Care Provided by Ashlea Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232

These prices are only a guideline, please contact Ashlea Mews Care Home to find out the exact price for your requirements.

Contact Ashlea Mews Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlea Mews Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Victoria Yeoman (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Mews Care Home Reviews (84)

9.7

Ashlea Mews Care Home has a Review Score of 9.7 (9.668) out of 10, based on 17 reviews in the last 2 years.
Over all time Ashlea Mews Care Home has 84 reviews.

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Reviewer Connection to Ashlea Mews Care Home
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Total of 84, showing 61-80
Review from V H (Sister of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister's dementia is quite advanced and she has great difficulty eating, drinking and communicating. I find the standard of care provided to be extremely high. She is kept as clean as is possible.
The flooring has been changed in her bedroom to help keep her room as hygienic as it can be and great
attention is given to her diet.
I find the staff helpful, friendly caring and unpatronising and I believe they do everything in their power to keep her happy and safe.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the standard of care provided is extremely high and that your sister is well looked after. We very much believe that the residents are part of our family and it is gratifying to hear that you find our staff helpful, friendly and caring.
Kind regards Vicki Jones, Home Manager

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Review from David B (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam was here from December 17 until 31st May 2018. Fab staff, fab care.
Reply from Vicki Jones, Care Home Manager at Ashlea Mews Care Home

Thank you for taking the time to leave us a review. We’re delighted to hear that our care for your mother met your standards. The care and happiness of our residents is of the upmost importance to us and we’re glad that you found our staff and premises suitable for your mothers needs.
Kind regards, Vicki Jones, Ashlea Mews Home Manager

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Review from Eleanor P (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been really poorly for the last 3 months. The ongoing care she has received has been second to none. The staff have done their utmost to ensure she has been looked after. She has since sadly passed away but I cannot fault the care she received
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you felt that the care your mam received whilst she was with us was second to none. We very much enjoyed getting to know your mam and would once again like to pass on our sincere condolences. Kind regards.

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Review from Margaret M (Sister of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One afternoon with a singer of old-fashioned songs was really a lovely afternoon with everyone joining in with the sing-song and a little dance with lots of other good afternoons and nights.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and this includes ensuring that quality activities and entertainment are arranged, so it is lovely to hear that this is enjoyed by residents and families alike.
Kind regards Vicki Jones, Home Manager.

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Review from P S (Daughter of Resident) published on 30 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved in for respite for 6 weeks until I sorted his care package for home.
The staff kept me informed of his well being at all times and were very approachable to discuss his transition home.
The routine, meals and atmosphere were of great benefit to him.
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Review from Diane D (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the eight months my mam stayed here, I could not fault one thing. All the staff were excellent and couldn't do enough for my mam.
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Review from H W (Daughter of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is friendly and treats all residents with dignity, There is plenty for them to do.
Staff go above and beyond their duty. Visitors can go anytime and are always welcome.
You can go on holiday and if you have any worries, you can phone them and they will give you an update. My mam was there
for nearly 3 years and in that time, I joined her for Christmas dinner and her birthday was celebrated. 5-stars.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents so I am pleased to hear that you were able to see that all our residents are treated with dignity and respect and that you were happy with the care your mam received, we very much enjoyed getting to know her.
Kind regards, Home Manager

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Review from Kay S (Daughter of Resident) published on 6 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very high standard of care. We would recommend Ashlea Mews to anyone. The staff were brilliant!
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Review from Susan M (Daughter of Resident) published on 28 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Mam has beein in Ashlea Mews since May last year. I find the staff very good, easy to talk to. The food is good and also the activities. I would recommend it to anyone who was thinking about putting their relatives in care.
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Review from Kathleen P (Sister of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely caring home in which my sister is very happy. She is always treated with kindness and dignity, thanks to the excellent example set by the management.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Thank you for taking the time to write a positive review for Ashlea Mews, all comments are greatly appreciated and I will certainly pass them on to the team. The staff always make great efforts to make sure the residents are always happy and we are glad that you and your sister are treated kindly.
Vicki Jones, Home Manager

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Review from V S (Daughter-in-law of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable home, ideal furnishings for residents, very nice staff, only visited for 2 weeks but settled well.
Reply from Victoria Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a positive review for Ashlea Mews, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Victoria Jones, Home Manager.

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Review from Gary D (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since April and has settled in well. The staff are all very attentive and the management very approachable.
Reply from Victoria Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a positive review for Ashlea Mews, this makes a big difference to our staff and to our home. I will share your comments with the team, who will be very pleased.
Victoria Jones, Home Manager.

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Review from Jen D (Granddaughter of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home a pleasure to be in when visiting my nan I feel welcome every time I come in. The staff are fab if ever I need anything all I have to do is ask if I have a problem it is sorted.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for the review of Ashlea Mews. I am pleased to hear you feel the staff are fab and you find the home a pleasure to visit. It is great to hear that you are made to feel welcome by our staff and that you can approach them should there be an issue. Kind regards.

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Review from Kathleen F (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has received the best possible care at Ashlea Mews.
He has just been moved into a much nicer room. Bigger and has a view out of the window, which because he is confined to a chair all day, is invaluable. He has no complaints and seems happy with the care he gets which in turn makes us happy.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for your review of Ashlea Mews. I am pleased to hear that your dad is happy with the care he receives. I am happy to hear that he likes his new room with the view out of the window. Kind regards

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Review from Gemma J (Granddaughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my nana, she is dressed well and we always feel welcome. Residents always seem happy. My nana loves her outings the staff take her on and loves her activities.
If Nana is under the weather, staff are very attentive. 5* to all staff.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to review Ashlea Mews, we really do value your feedback. I am pleased to hear that your Nana loves her outings and the activities on offer. It is nice to hear that you are made to feel welcome when visiting, and I will ensure that the positive feedback is shared with staff. Kind regards

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Review from K P (Daughter of Resident) published on 23 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
At 93, after living on his own for 30 years, dementia meant Dad could not cope alone. We thought living in Residential Care was going to be a big change for him and were concerned he would not settle. Due to the excellent care, compassion and empathy of every member of staff, he settled amazingly
well and even said how content he was. This place gave him company, gave him back his independence, gave him a renewed confidence, and felt safe again as all his needs were met or anticipated. The staff were equally caring when a physical illness meant new needs had to be met. I cannot praise the staff enough. He was taken out, he was involved in social activities, parties, entertainment, plus the staff got to know him well and appreciated his sense of humour and stubbornness. The management and staff were always on hand and were able to tweak things for personal care as things arose. We would recommend to anyone.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for your review of Ashlea Mews. I am pleased to hear your father settled in well at Ashlea Mews. Person-centered care is one of our priorities in the home so I am pleased this has been noted. I am happy that you felt your father’s stay enabled him to renew his confidence and gain back his independence. Kind regards

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Review from C H (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashlea Mews is a lovely place. They make me feel welcome. My mam is looked after well.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to review Ashlea Mews. We are pleased to hear you feel that your mum is well looked after and also that you are made to feel welcome, this is the atmosphere our staff strive for. Kind regards

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Review from V P (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the staff have great patience and are very helpful, they really seem to care about the residents in their charge. Also, the management are very supportive and take time to help you as it is very difficult getting your head around a relative who has dementia.
Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for your review of Ashlea Mews. We are very encouraged to hear you feel our staff have great patience and are helpful. We strive to support our residents and their families in our care. And we are pleased that you found this to be the case. Kind regards

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Review from Janet E (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my mother lives with me she was very anxious going into respite while we went abroad on holiday. The staff at Ashlea Mews were kind, considerate and their standard of care was excellent. Myself and my mother would most definitely use Ashlea Mews care home for respite again.
Reply from Vicki Jones, Care home manager at Ashlea Mews Care Home

Thank you very much for your review of Ashlea Mews.
I am so pleased that your mother enjoyed her stay with us.
It is lovely to hear that you would choose our home again.
We do try to maintain a high standard of care and it is great to know that this is noticed.
Thank you again.
Best wishes.

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Review from James R (Son of Resident) published on 27 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and dignity which was received by my mother in law in the three years she was in care. Not a very easy woman to care for as she didn't always appreciate what was being done for her.
Reply from Vicki Jones, Care home manager at Ashlea Mews Care Home

Thank you very much for your review.
I am so pleased that you were happy with the care that your mother in law received.
Our staff do work hard to maintain a high standard of care, we try to make sure that all our residents and their families are made to feel welcome and at home.
Thank you again.
Best wishes.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Ashlea Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Ashlea Mews Care Home is calculated as follows: ( (142 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 202 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlea Mews Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Vicki

Vicki Yeoman

Job Title: Home Manager Joined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.

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