






Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.
Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.
With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling,...
Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.
Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.
With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling, engaging lifestyle that genuinely suits their needs.
If you’re looking for a care home in South Shields, get in touch with the team and find out how they can help!
Care Provided by Ashlea Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Ashlea Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Orchard Healthcare Group
- Private Owned
Person in charge
- Victoria Yeoman (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
- Number of floors: 3
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Ashlea Mews Care Home Reviews (93)
Ashlea Mews Care Home has a Review Score of 9.7 (9.667) out of 10, based on 18 reviews in the last 2 years.
Over all time Ashlea Mews Care Home has 93 reviews.
Excellent staff, really warm welcome, very prepared for my nana's arrival. Recommend to anyone looking for a care home.
Excellent staff, really warm welcome, very prepared for my nana's arrival. Recommend to anyone looking for a care home.
Many thanks for taking the time to leave a review for Ashlea Mews Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...
Many thanks for taking the time to leave a review for Ashlea Mews Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as “excellent” in all areas. It is also pleasing to hear that you would recommend our home to anyone.Kind regards, Vicki Yeoman, Home Manager.
At 4am in May, I had a phone call from the staff of Ashlea Mews about the poorly condition of my mother. They had phoned an ambulance because of her very poor condition. The ambulance came within half an hour of me arriving at the home. They thought she had sepsis and with the assistance of staff,...
At 4am in May, I had a phone call from the staff of Ashlea Mews about the poorly condition of my mother. They had phoned an ambulance because of her very poor condition. The ambulance came within half an hour of me arriving at the home. They thought she had sepsis and with the assistance of staff, took her to hospital. She had antibiotics stat and thankfully, recovered enough to be discharged back. I cannot thank the staff enough - they saved her life.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you were kept informed...
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you were kept informed regarding your mother’s health condition and that your mother received the right care in a quick and timely manor to ensure that she received the right treatment enabling her to recover and return back to us.Kind regards Victoria Jones, Home Manager
Very caring staff, fantastic management, lovely clean rooms, always smells nice highly recommended. My mum took a while to settle but the staff no just when she's having an off day and know her moods now. Massive thank you to the manager and her excellent staff.
Very caring staff, fantastic management, lovely clean rooms, always smells nice highly recommended. My mum took a while to settle but the staff no just when she's having an off day and know her moods now. Massive thank you to the manager and her excellent staff.
Many thanks for leaving such a lovely review. I’m thrilled to hear such lovely comments about our home. Our staff work tirelessly to make sure the care we provide is the very best. I’m also delighted to hear that the home is clean and meets your expectations. Vicki Jones, Care Home Manager.
My husband went into respite for a few days - it is well run. He enjoyed his stay and will be going back.
My husband went into respite for a few days - it is well run. He enjoyed his stay and will be going back.
I am happy with the care my mam receives. Her needs are met and the staff are friendly and approachable.
The only area I would like to see improve is an increase of daily stimulation/activities for the residents, although I am aware of the recent appointment of an additional co-ordinator which...
I am happy with the care my mam receives. Her needs are met and the staff are friendly and approachable.
The only area I would like to see improve is an increase of daily stimulation/activities for the residents, although I am aware of the recent appointment of an additional co-ordinator which should help.
I have found all staff to be very helpful and understanding. Nothing is too much for them. I only hope I have the same care if the need arises in my later life.
I have found all staff to be very helpful and understanding. Nothing is too much for them. I only hope I have the same care if the need arises in my later life.
The staff are always warm and welcoming and the standard of care is excellent.
The staff are always warm and welcoming and the standard of care is excellent.
Ashlea Mews is a very good nursing home. Very clean good care and residents are kept clean and tidy. The rooms are of a good standard. The staff are very friendly and always on hand if you need anything. No complaints at all. I would highly recommend it to anybody that needs care.
Ashlea Mews is a very good nursing home. Very clean good care and residents are kept clean and tidy. The rooms are of a good standard. The staff are very friendly and always on hand if you need anything. No complaints at all. I would highly recommend it to anybody that needs care.
Thank you for taking the time to review our care home. I’m delighted to hear that our the standard of care we provide meets your expectations and that our staff are friendly and helpful. Kind regards, Care Home Manager
The family are very happy with the care.
The family are very happy with the care.
Thank you for taking the time to review our care home. I’m delighted to hear that our the standard of care we provide meets your expectations and that our staff are friendly and helpful. Kind regards, Care Home Manager
The flooring has been changed in her bedroom to help keep her room as hygienic as it can be and...
The flooring has been changed in her bedroom to help keep her room as hygienic as it can be and great attention is given to her diet.
I find the staff helpful, friendly caring and unpatronising and I believe they do everything in their power to keep her happy and safe.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the...
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the standard of care provided is extremely high and that your sister is well looked after. We very much believe that the residents are part of our family and it is gratifying to hear that you find our staff helpful, friendly and caring.Kind regards Vicki Jones, Home Manager
My Mam was here from December 17 until 31st May 2018. Fab staff, fab care.
My Mam was here from December 17 until 31st May 2018. Fab staff, fab care.
Kind regards, Vicki Jones, Ashlea Mews Home Manager
Mam has been really poorly for the last 3 months. The ongoing care she has received has been second to none. The staff have done their utmost to ensure she has been looked after. She has since sadly passed away but I cannot fault the care she received
Mam has been really poorly for the last 3 months. The ongoing care she has received has been second to none. The staff have done their utmost to ensure she has been looked after. She has since sadly passed away but I cannot fault the care she received
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you felt that the...
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you felt that the care your mam received whilst she was with us was second to none. We very much enjoyed getting to know your mam and would once again like to pass on our sincere condolences. Kind regards.
One afternoon with a singer of old-fashioned songs was really a lovely afternoon with everyone joining in with the sing-song and a little dance with lots of other good afternoons and nights.
One afternoon with a singer of old-fashioned songs was really a lovely afternoon with everyone joining in with the sing-song and a little dance with lots of other good afternoons and nights.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and this includes ensuring that quality activities...
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and this includes ensuring that quality activities and entertainment are arranged, so it is lovely to hear that this is enjoyed by residents and families alike.Kind regards Vicki Jones, Home Manager.
The staff kept me informed of his well being at all times and were very approachable to discuss his transition home.
The routine, meals and atmosphere were of great benefit to him.
The staff kept me informed of his well being at all times and were very approachable to discuss his transition home.
The routine, meals and atmosphere were of great benefit to him.
In the eight months my mam stayed here, I could not fault one thing. All the staff were excellent and couldn't do enough for my mam.
In the eight months my mam stayed here, I could not fault one thing. All the staff were excellent and couldn't do enough for my mam.
Staff go above and beyond their duty. Visitors can go anytime and are always welcome.
You can go on holiday and if you have any worries, you can phone them and they will give you an update. My mam was...
Staff go above and beyond their duty. Visitors can go anytime and are always welcome.
You can go on holiday and if you have any worries, you can phone them and they will give you an update. My mam was there for nearly 3 years and in that time, I joined her for Christmas dinner and her birthday was celebrated. 5-stars.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents so I am pleased to hear that you were able to see...
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents so I am pleased to hear that you were able to see that all our residents are treated with dignity and respect and that you were happy with the care your mam received, we very much enjoyed getting to know her.Kind regards, Home Manager
Very high standard of care. We would recommend Ashlea Mews to anyone. The staff were brilliant!
Very high standard of care. We would recommend Ashlea Mews to anyone. The staff were brilliant!
My Mam has beein in Ashlea Mews since May last year. I find the staff very good, easy to talk to. The food is good and also the activities. I would recommend it to anyone who was thinking about putting their relatives in care.
My Mam has beein in Ashlea Mews since May last year. I find the staff very good, easy to talk to. The food is good and also the activities. I would recommend it to anyone who was thinking about putting their relatives in care.
This is a lovely caring home in which my sister is very happy. She is always treated with kindness and dignity, thanks to the excellent example set by the management.
This is a lovely caring home in which my sister is very happy. She is always treated with kindness and dignity, thanks to the excellent example set by the management.
Vicki Jones, Home Manager
Very comfortable home, ideal furnishings for residents, very nice staff, only visited for 2 weeks but settled well.
Very comfortable home, ideal furnishings for residents, very nice staff, only visited for 2 weeks but settled well.
Victoria Jones, Home Manager.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 04 Dec 2025
At our amazing care home in South Shields, a simple idea has had a life-changing impact. The team wanted to make sure every resident could feel listened to, understood, and...
- 04 Mar 2025
The tradition of Valentine’s Day began back in 496 AD, and couples ever since have used February 14th as an opportunity to celebrate all things love and romance. We decided...
- 28 Feb 2025
We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...
There are no upcoming events for Ashlea Mews Care Home.
Awards / Recognitions (3)
- 15 Jun 2024Recipient: Orchard Healthcare Group
- 16 Nov 2023Recipient: Orchard Healthcare Group
- 08 Oct 2021Recipient: Orchard Healthcare Group
Accreditations
There are no accreditations posted yet for Ashlea Mews Care Home.
Meet the Team (1)

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12...
My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlea Mews Care Home to verify any information. View our terms and conditions. Ashlea Mews Care Home has an Enhanced Service -what an Enhanced Service includes.