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Ashlea Mews Care Home

Stanhope Parade, South Shields, Tyne & Wear NE33 4BA
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Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home, South Shields

Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.

Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.

With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling,...  

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Care Provided by Ashlea Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Ashlea Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Yeoman (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Mews Care Home Reviews (93)

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9.7

Ashlea Mews Care Home has a Review Score of 9.7 (9.697) out of 10, based on 19 reviews in the last 2 years. Over all time Ashlea Mews Care Home has 93 reviews.

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Showing 93 reviews matching selected criteria
Review from Jenny T (Granddaughter of Resident) published on 13 November 2019 Submitted via Website
Overall Experience

Excellent staff, really warm welcome, very prepared for my nana's arrival. Recommend to anyone looking for a care home.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...  

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Review from Annette B (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience

At 4am in May, I had a phone call from the staff of Ashlea Mews about the poorly condition of my mother. They had phoned an ambulance because of her very poor condition. The ambulance came within half an hour of me arriving at the home. They thought she had sepsis and with the assistance of staff, took her to hospital. She had antibiotics stat and thankfully, recovered enough to be discharged back. I cannot thank the staff enough - they saved her life.

Reply from Victoria Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you were kept informed...  

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Review from Wendy M (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card
Overall Experience

Very caring staff, fantastic management, lovely clean rooms, always smells nice highly recommended. My mum took a while to settle but the staff no just when she's having an off day and know her moods now. Massive thank you to the manager and her excellent staff.

Reply from Victoria Jones, Care Home Manager at Ashlea Mews Care Home

Many thanks for leaving such a lovely review. I’m thrilled to hear such lovely comments about our home. Our staff work tirelessly to make sure the care we provide is the very best. I’m also delighted to hear that the home is clean and meets your expectations. Vicki Jones, Care Home Manager.

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Review from Dorothy M (Wife of Resident) published on 1 March 2019 Submitted via Postal Card
Overall Experience

My husband went into respite for a few days - it is well run. He enjoyed his stay and will be going back.

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Review from J N (Daughter of Resident) published on 3 January 2019 Submitted via Postal Card
Overall Experience

I am happy with the care my mam receives. Her needs are met and the staff are friendly and approachable.

The only area I would like to see improve is an increase of daily stimulation/activities for the residents, although I am aware of the recent appointment of an additional co-ordinator which should help.

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Review from Norman K (Nephew of Resident) published on 3 January 2019 Submitted via Postal Card
Overall Experience

I have found all staff to be very helpful and understanding. Nothing is too much for them. I only hope I have the same care if the need arises in my later life.

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Review from Dianne J (Daughter of Resident) published on 3 January 2019 Submitted via Postal Card
Overall Experience

The staff are always warm and welcoming and the standard of care is excellent.

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Review from P M (Sister-in-law of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience

Ashlea Mews is a very good nursing home. Very clean good care and residents are kept clean and tidy. The rooms are of a good standard. The staff are very friendly and always on hand if you need anything. No complaints at all. I would highly recommend it to anybody that needs care.

Reply from Vicki Jones, Care Home Manager at Ashlea Mews Care Home

Thank you for taking the time to review our care home. I’m delighted to hear that our the standard of care we provide meets your expectations and that our staff are friendly and helpful. Kind regards, Care Home Manager

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Review from Maureen W (Sister of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience
The care in Ashlea Mews is of a high standard. Residents are well cared for and the food is very nice. The home is always clean and tidy and the staff are very nice and very helpful.

The family are very happy with the care.

Reply from Vicki Jones, Care Home Manager at Ashlea Mews Care Home

Thank you for taking the time to review our care home. I’m delighted to hear that our the standard of care we provide meets your expectations and that our staff are friendly and helpful. Kind regards, Care Home Manager

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Review from V H (Sister of Resident) published on 14 June 2018 Submitted via Postal Card
Overall Experience
My sister's dementia is quite advanced and she has great difficulty eating, drinking and communicating. I find the standard of care provided to be extremely high. She is kept as clean as is possible.
The flooring has been changed in her bedroom to help keep her room as hygienic as it can be and great attention is given to her diet.

I find the staff helpful, friendly caring and unpatronising and I believe they do everything in their power to keep her happy and safe.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the...  

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Review from David B (Son of Resident) published on 13 June 2018 Submitted via Postal Card
Overall Experience

My Mam was here from December 17 until 31st May 2018. Fab staff, fab care.

Reply from Vicki Jones, Care Home Manager at Ashlea Mews Care Home
Thank you for taking the time to leave us a review. We’re delighted to hear that our care for your mother met your standards. The care and happiness of our residents is of the upmost importance to us and we’re glad that you found our staff and premises suitable for your mothers needs.

Kind regards, Vicki Jones, Ashlea Mews Home Manager

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Review from Eleanor P (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card
Overall Experience

Mam has been really poorly for the last 3 months. The ongoing care she has received has been second to none. The staff have done their utmost to ensure she has been looked after. She has since sadly passed away but I cannot fault the care she received

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you felt that the...  

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Review from Margaret M (Sister of Resident) published on 16 May 2018 Submitted via Postal Card
Overall Experience

One afternoon with a singer of old-fashioned songs was really a lovely afternoon with everyone joining in with the sing-song and a little dance with lots of other good afternoons and nights.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and this includes ensuring that quality activities...  

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Review from P S (Daughter of Resident) published on 30 March 2018 Submitted via Postal Card
Overall Experience
Dad moved in for respite for 6 weeks until I sorted his care package for home.
The staff kept me informed of his well being at all times and were very approachable to discuss his transition home.

The routine, meals and atmosphere were of great benefit to him.

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Review from Diane D (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience

In the eight months my mam stayed here, I could not fault one thing. All the staff were excellent and couldn't do enough for my mam.

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Review from H W (Daughter of Resident) published on 12 February 2018 Submitted via Postal Card
Overall Experience
This home is friendly and treats all residents with dignity, There is plenty for them to do.
Staff go above and beyond their duty. Visitors can go anytime and are always welcome.

You can go on holiday and if you have any worries, you can phone them and they will give you an update. My mam was there for nearly 3 years and in that time, I joined her for Christmas dinner and her birthday was celebrated. 5-stars.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents so I am pleased to hear that you were able to see...  

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Review from Kay S (Daughter of Resident) published on 6 February 2018 Submitted via Postal Card
Overall Experience

Very high standard of care. We would recommend Ashlea Mews to anyone. The staff were brilliant!

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Review from Susan M (Daughter of Resident) published on 28 January 2018 Submitted via Postal Card
Overall Experience

My Mam has beein in Ashlea Mews since May last year. I find the staff very good, easy to talk to. The food is good and also the activities. I would recommend it to anyone who was thinking about putting their relatives in care.

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Review from Kathleen P (Sister of Resident) published on 21 August 2017 Submitted via Postal Card
Overall Experience

This is a lovely caring home in which my sister is very happy. She is always treated with kindness and dignity, thanks to the excellent example set by the management.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home
Thank you for taking the time to write a positive review for Ashlea Mews, all comments are greatly appreciated and I will certainly pass them on to the team. The staff always make great efforts to make sure the residents are always happy and we are glad that you and your sister are treated kindly.

Vicki Jones, Home Manager

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Review from V S (Daughter-in-law of Resident) published on 2 August 2017 Submitted via Postal Card
Overall Experience

Very comfortable home, ideal furnishings for residents, very nice staff, only visited for 2 weeks but settled well.

Reply from Victoria Jones, Home Manager at Ashlea Mews Care Home
Many thanks for taking the time to leave a positive review for Ashlea Mews, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.

Victoria Jones, Home Manager.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 04 Dec 2025

    At our amazing care home in South Shields, a simple idea has had a life-changing impact. The team wanted to make sure every resident could feel listened to, understood, and...

  • 04 Mar 2025

    The tradition of Valentine’s Day began back in 496 AD, and couples ever since have used February 14th as an opportunity to celebrate all things love and romance. We decided...

  • 28 Feb 2025

    We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...

Upcoming Events

There are no upcoming events for Ashlea Mews Care Home.

Awards / Recognitions (3)

  • 15 Jun 2024Recipient: Orchard Healthcare Group
  • 16 Nov 2023Recipient: Orchard Healthcare Group
  • 08 Oct 2021Recipient: Orchard Healthcare Group

Accreditations

There are no accreditations posted yet for Ashlea Mews Care Home.

Meet the Team (1)

Vicki Yeoman
Vicki YeomanJob Title:Home ManagerJoined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.

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