Ashlea Mews Care Home

Stanhope Parade, South Shields NE33 4BA
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9.7 84 Reviews
  • Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home offers residential care, dementia care and short-term respite care in South Shields.

Rated 'Good' by CQC (February 2021), the care home has 40 en-suite bedrooms, large communal rooms, dining rooms and spacious gardens for residents to enjoy. The friendly, hard-working team at Ashlea Mews are experienced in providing individualised, person-centred care, and their team of specialists work with the Local Authority, family and health professionals to ensure your loved one receives the best care possible. Whether residents require help with day-to-day tasks or need a higher level of care, the team at Ashlea Mews Care Home can help.

From support with medication management to personal hygiene and much more, Ashlea Mews Care Home can offer the highest standard of care to the community of South Shields. If you're looking for a care home and want to know about the home, give the team a call.
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Care Provided by Ashlea Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232

These prices are only a guideline, please contact Ashlea Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Yeoman (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Mews Care Home Reviews (84)

9.7

Ashlea Mews Care Home has a Review Score of 9.7 (9.668) out of 10, based on 17 reviews in the last 2 years.
Over all time Ashlea Mews Care Home has 84 reviews.

Overall Experience
  • 63
  • 20
  • 1
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Date Published
  • 84
  • 8
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  • 17
  • 67
Reviewer Connection to Ashlea Mews Care Home
  • 36
  • 16
  • 7
  • 5
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  • 1
Total of 84, showing 81-84
Review from Marilyn R (Daughter-in-law of Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been exceptionally pleased with the care Mam has received over the three years she hs been resident in Ashlea Mews. The staff have treated her with respect and dignity at all times even though she was not an easy person to look after, because she knew her own mind and if she didn't want to do
anything she wouldn't and she wasn't very respectful to the staff and treated them like servants at times.
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Review from Jean R (Daughter-in-law of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mam had to go into residential care in June 2016, we looked at several homes. However, the one thing that stood out about Ashlea Mews was the friendly atmosphere and the approachable and helpful staff. The staff were loving, caring and friendly towards not only Mam but also us as her family. The
food was of high quality and varied. Sadly, Mam died on Christmas Eve, and we wish she could have spent more happy days at Ashlea Mews. I would not hesitate to recommend this home to anyone faced with the dilemma of placing an elderly relative into a care home.
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Review from Ann H (Daughter of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mam went into the care home in August and she is really happy there (despite not wanting to leave her bungalow) The staff are absolutely lovely to her, her clothes are washed and ironed every day, the meals are cooked on the premises and mam says she enjoys them all. There seems to be some activity
going on every day, we have had Elvis and Al Johnson entertaining the residents. I would wholeheartedly recommend this care home to anyone.
Reply from Vicki Jones, Care home manager at Ashlea Mews Care Home

Thank you very much for your review of Ashlea Mews.
I am so pleased to hear that your mother is happy in the home and is enjoying the entertainment and meals.
It is so important to us to make sure that our residents are made to feel at home and their families welcome.
Thank you again.
Best wishes.

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Review from Carol R (Daughter of Resident) published on 25 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a resident in Ashlea Mews for almost five years. From the very first day, the staff welcomed her and made her comfortable and kept us, the family informed on how she was settling in. Over the last five years we have built up a wonderful relationship with the staff and this has had
a positive impact on my Mam. They know when she's feeling low, unwell or just needs a little chat or hug to perk her up. We have witnessed how the staff treat the rest of the residents and I can say they treat them like they would their own family. The staff give more than 100% of their time. They regularly turn up on their own time and help out at Summer fetes, open days and resident parties. They work extremely hard and sometimes in very difficult circumstances, having to deal with Dementia, or when a resident passes away. The Manager and staff are always approachable and deal with any concerns immediately. We as a family always recommend the home to other people, and so far we have had two friends who have had parents living in Ashlea Mews, and I wouldn't hesitate to recommend them in the future.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Ashlea Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Ashlea Mews Care Home is calculated as follows: ( (142 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 202 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlea Mews Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Vicki

Vicki Yeoman

Job Title: Home Manager Joined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlea Mews Care Home to verify any information. View our terms and conditions. Ashlea Mews Care Home has an Enhanced Service - more info.