Palmersdene

Grange Road West, Jarrow NE32 3JA
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9.8 82 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear. The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms. Palmersdene is Veteran Friendly Framework (VFF) accredited to provide appropriate support for veterans.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided by Palmersdene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1120
  • Self-Funded Residential Dementia Care: from £1120
  • RESPITE Self-Funded Residential Care: from £1120
  • RESPITE Self-Funded Residential Dementia Care: from £1120

Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements.

Contact Palmersdene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Palmersdene to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Megan Graves (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Palmersdene.

Parking

  • Onsite parking is available, including disabled spaces.

Palmersdene Reviews (82)

9.8

Palmersdene has a Review Score of 9.8 (9.848) out of 10, based on 33 reviews in the last 2 years.
Over all time Palmersdene has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Palmersdene
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Total of 82, showing 21-40
Review from J H (Sister of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service at Palmersdene.
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Review from Martin C (Son of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home look after my stepdad amazingly well and the staff are really friendly. The staff always make time for the residents and there are regular games or events to engage and to entertain the residents. The home is very clean, nicely decorated and the residents' rooms are a good size with their
own toilet facilities. Although I have never eaten there, the food looks very good and the residents all seem to enjoy their meals.
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Review from V M (Daughter of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is looked after wonderfully. The staff are lovely and always put Mam at the centre of the care she needs. Rooms are clean and spacious and the food is varied. I cannot fault Palmersdene Care Home and the lovely staff who work there.
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Review from John H (Son of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Palmersdene for about 4 weeks now. She has settled in much better than we had expected, in no small measure, due to the kindness and attention displayed by all of the staff. They appear to treat all the residents with respect which helps greatly. Mam seems quite happy and content
and, considering that she is naturally quiet and reserved, she has integrated well. Although the rooms are very obviously 'used' they are very clean and comfortable. Relatively speaking the costs are reasonable compared to a lot of the other homes we looked at and therefore I'd have to say that, although not cheap, Mam is probably getting value for money. The home seems to have all the facilities needed for Mam. She also seems to be eating reasonably well in spite of not normally having a big appetite. The management team have taken a personal interest in Mam's welfare and has engaged positively with me and other family members. Overall we are very happy with the current situation.
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Review from Janice P (Daughter of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and well cared for in Palmersdene, it was a very difficult decision to put my mam into a care home. But all I can say is she is very happy and well cared for the staff are great with her and encourage her to join in activities and all the entertainment that goes on in Palmersdene.
I would highly recommend this care home.
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Review from Christine S (Niece of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Palmersdene for just over two years. During that time she has been lovingly cared for, looked after and made to feel welcome, giving our family peace of mind. The staff here are second to none and give each resident the love and support they need without question. They have also
helped us as a family with some very difficult decisions. A highly recommended facility. Our heartfelt thanks to you all.
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Review from Andrew C (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say? The staff at Palmersdene are amazing, professional, kind, patient and caring. To know that my dad was looked after and safe was a great comfort. When it came to end-of-life care the staff went above and beyond to make sure my dad was comfortable.
I always felt welcome when I visited
and the atmosphere within the home was very positive and homely. Thank you so much for looking after my dad.
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Review from Lilian W (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Palmersdene for over a year. She is very settled and happy. The staff are very friendly and caring with all of the residents and their visitors. I am always updated promptly about any medical issues or needs. All of the staff go above and beyond to ensure the residents
have what they need and accommodate their families. There are lots of activities put on for the residents which my mam loves to take part in. I would highly recommend Palmersdene to others and cannot speak highly enough of it.
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Review from Michael M (Son of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome by the staff who go out of their way to help the residents. They look after my mam well even though she can be stubborn at times. The staff are attentive and I've even joined in with a few quizzes at times. Food and drink seem plenty and varied.
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Review from Catherine P (Daughter of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mum has entered the home she has had excellent care. I no longer have to worry about her welfare knowing that she is being looked after in a safe environment. The staff are always around and you never ever see the upstairs without 1 member of staff or more. You are met with a smile and any
questions are always answered.
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Review from Rachel C (Daughter of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident in Palmersdene for just under two years and has settled very well. She interacts well with staff giving them smiles and hugs to reflect affections and establishing relationships. Staff are attentive and strive to cater for my mam's individual needs. They are very caring and
have taken the time to get to know my mam and her current interests. As a family, we are very happy with the care that Palmersdene provide. Thank you!
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Review from Peter H (Son of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother went into Palmersdene, I have found the care home to be really attentive to my mam's needs and very supportive, also when it comes to keeping me up to date. The management and staff are excellent and it's been a great choice for the care of my mam. I would recommend it to anyone.
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Review from H T (Son of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff cared for my Mothers for 2 years until she passed away, her treatment in the home was given with respect, dedication, and love. Thank you!
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Review from Janice L (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Palmersdene for 2 years. Mam was very happy and loved by all. Mum was treated with love, respect and dignity until her passing, which was a lovely experience with family and staff.
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Review from Connie W (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff (be it office or care staff) are excellent. They go above and beyond caring for residents and their families. My mum was given great care lots of love and support. She felt like a family member, which for us was very reassuring. The home has a good atmosphere. The staff and home are
stars.
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Review from Irene E (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just passed away in Palmersdene after being a resident for two years. She has received excellent care and the staff have treated her with great care, attention and respect and we cannot thank them enough, treating her like a family member. The manager and her team are very efficient and
we have had good communication with them all (especially during COVID).
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Review from Alexander O (Son of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has resided at Palmersdene since October 2019, his care has been of an excellent standard throughout. My father has been under EOL care for the past 5 months, and the level of care, concern and liaison with us and the medical profession has been outstanding. The leadership at all levels sets
and displays high levels of care, professionalism and integrity. The full team are easily approachable and always follows through on actions and communications. The team - all members - with direct care and contact with my father are exceptional, and professional and show a real care and relationship with my father. Moving my father into Palmersdene improved his personal health substantially, which we hoped for. It also improved his mental and communicative state which was a real bonus. Huge thanks and respect to all of the team.
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Review from Susan O (Daughter-in-law of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is at the end of his life. The care and attention he is receiving is amazing. The staff are VERY attentive and inform the family of every detail of his care. We as a family cannot praise them enough. Thank you all at Palmersdene.
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Review from Rosemary T (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for three years and the care and dedication have been exceptional. The staff are very friendly. He is very happy here. The home is just one big happy family. I know my dad is getting twenty-four-hour care which takes the stress away, knowing he is in good hands.
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Review from E H (Sister of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the review helpful. Found the staff very helpful if I needed to discuss any concerns.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Palmersdene is calculated as follows: ( (338 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 394 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Palmersdene is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Nov 2025

We currently have one vacancy for care. Please contact Palmersdene directly for further details.

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Awards / Recognitions (16)

Meet the Team (0)

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