Palmersdene

Grange Road West, Jarrow NE32 3JA
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9.8 82 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear.

The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms. The home offers trial stays, convalescence care as well as permanent care.

Palmersdene is Veteran Friendly Framework (VFF) accredited to provide appropriate support for veterans.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.
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Care Provided by Palmersdene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1120
  • Self-Funded Residential Dementia Care: from £1120
  • RESPITE Self-Funded Residential Care: from £1120
  • RESPITE Self-Funded Residential Dementia Care: from £1120

Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements.

Contact Palmersdene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Palmersdene to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Megan Graves (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Palmersdene.

Parking

  • Onsite parking is available, including disabled spaces.

Palmersdene Reviews (82)

9.8

Palmersdene has a Review Score of 9.8 (9.833) out of 10, based on 34 reviews in the last 2 years.
Over all time Palmersdene has 82 reviews.

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Reviewer Connection to Palmersdene
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Review from Elizabeth H (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always felt welcome. Found it very homely and comfortable. Staff always happy to help.
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Review from Jean M (Resident) assisted by family/friend published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well treated.
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Review from Josephine M (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so happy in her care home, we visit every day and get on well with management and all staff. I couldn't have asked for better care. If I have any concerns, the staff are always on hand to answer my questions.
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Review from Richard G (Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Palmersdene since July 2023. She has settled in well and is happy in herself. She is well cared for. The staff are all very friendly. Her room is always clean. The food is varied. I cannot fault Palmersdene Care Home. They have a great team looking after all the residents. I go to
see my wife at the care home, knowing when I go home she is safe and well looked after.
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Review from Jean N (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot overstate how pleased we are, as a family with the care mum has received at Palmersdene. The staff are very professional, clearly well trained and very friendly. The management are visible and approachable and always available to discuss any concerns. Medical issues are picked up on quickly,
dealt with immediately and monitored carefully. The home is always spotlessly clean. Food is freshly prepared and a good choice of meals is offered. What more can I say? Mum is happy.
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Review from Linda D (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Palmersdene since October 2024. She has settled in well now, and has very high praise for the staff and care she is receiving. The food and care is first class. The staff are very friendly and helpful.
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Review from Julia M (Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've lived here for over two years I love the staff. Bit I like my independence so I do go out a lot visiting friends and family and my lovely friend and sometimes husband. They have a lot of activities going on. If I need help with anything the staff are always there for me.
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Review from Alex M (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly, warm and welcoming atmosphere. Made my mother feel right at home and settled. Staff always go the extra mile to make my mother feel safe and looked after.
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Review from Louise K (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really lovely. Very helpful and are fantastic with the residents, my mother is really happy and content here.
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Review from J C (Son of Resident) published on 31 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is well lead staff always approachable always on hand to answer questions or concerns care provided excellent especially as mother recently unwell they were quick to arrange DR visit and have her checked out. There are always activities on going and food is served and prepared like a restaurant
would definitely recommend this home.
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Review from B L (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has moved into the home, he is a changed person. This gives the whole family peace of mind. All management and staff are excellent, showing patience and staff are excellent, showing patience and understanding always greeting with a smile, nothing a bother. Care given, food, cleanliness
and laundry needs at the highest standards. Rooms are warm and comfortable. Special occasions, theme days, activities and days out catered to everyone's abilities and needs.
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Review from M D (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My whole family could not be happier with my dad's care at Palmersdene. It was a very difficult decision for us to make to place dad in residential care but the compassion, attentiveness and professionalism of the staff have turned the process into something we wish we had done sooner as dad now has
the quality of life he truly deserves thanks to Palmersdene.
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Review from Peter Y (Son-in-law of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has improved greatly since being cared for at Palmersdene. He's settled in quickly and it's a real comfort knowing he's safe and well cared for at Palmersdene.
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Review from Angela Y (Daughter of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was anxious about Dad moving into a care home, but already within a few months, I am so relieved at how much he is thriving in Palmersdene. This is due to the caring, kind staff and the brilliant environment there. Dad has a beautiful room where he is safe and secure 24/7, which is such a comfort
to me and my family.
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Review from Doreen D (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in the care home for a few months and she settled very quickly. The staff are really lovely and are always nearby, they are kind, caring and do a brilliant job- thank you. The care home itself is very comfortable, clean and nicely decorated. Family are always made welcome and always contacted
if there are any issues. I'd like to say a big thank you for the Xmas party arranged for residents and family, great entertainment, food and games, the effort made was outstanding and much appreciated.
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Review from Dawn K (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been at Palmersdene for 6 weeks and is now settling very well thanks to the excellent care and reassurance from the staff. There are always lots of staff around and the atmosphere is calm. Residents seem happy and Mam interacts well with the staff and residents. This care home is immaculate,
comfortable, and well-run. We are happy that Mam is safe and well cared for, and the staff will phone us if there are any problems. They are happy to answer any questions we have.
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Review from Alan C (Husband of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in this care home since May 2022, she has had good periods and bad periods, the bad periods have been when she has had to be admitted to hospital, the good periods have been when she goes back to Palmersdene because of the personal care she gets when she goes back to her room. The carers
get rotated so every carer knows all the residents so the residents relax as they all know each other. The care home is spotlessly clean and the cleaners know all the residents as well. My only worry is it does not have a nursing home facility so it could mean that my wife could have to change home if health issues get much worse and I don't want to think how she would cope after being in such a nice environment, hopefully that won't happen. If by chance there is an incident they contact me or my daughter by phone and keep you informed to put your mind at rest.
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Review from David D (Son of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home and the staff are absolutely brilliant with my Mum. They provide a fantastic level of personalised car for her. The food and services they provide are second to none. My Mum is in a far better physical and mental state of health since being with the home. The staff are in regular contact
with me if there are any issues with her. I'd like to take this opportunity to thank everyone at Palmersdene for what they do for my Mum.
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Review from Sandra G (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Palmersdene Care Home 3 years ago to recover from a fall, but didn't want to leave! So, we packed up his home and we were lucky enough to get a permanent place for him. The staff are amazing, we feel as a family that the care he gets is the best and we are extremely thankful for
that.
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Review from Diane T (Friend of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home excellent staff and managers very happy.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Palmersdene is calculated as follows: ( (342 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 406 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Palmersdene is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Palmersdene

What types of Care is Palmersdene registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Palmersdene have?

There are 40 Single Rooms.

What are the Facilities & Services at Palmersdene?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Palmersdene to the centre of Jarrow?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palmersdene to verify any information. View our terms and conditions. Palmersdene has an Enhanced Service - more info.