Palmersdene

Grange Road West, Jarrow NE32 3JA

Palmersdene is located in the Jarrow community in Tyne and Wear. The care home provides friendly and quality residential and dementia care for up to 40 customers in single en-suite rooms.

Operated by Anchor, customers benefit from a comfortably furnished residence that is situated in close proximity to local amenities, while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.

Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

In 2015, Anchor’s chief executive was recognised for making a difference to the care sector in the Third Sector Care Awards. Anchor were also proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people.

Group: Anchor

Person in charge: Maureen McCulloch (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Palmersdene: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Palmersdene in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for Palmersdene is calculated as follows: ( (65 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 108 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Palmersdene is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Palmersdene has a Review Score of 9.2 (9.153) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Palmersdene?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Palmersdene

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Having my mam live at Palmersdene for the last few years, she is been well cared for by all of the staff. Every time I visit the staff are very welcoming and helpful.

How likely would you be to recommend Palmersdene? Likely

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Average Rating:   4.3 out of 5

All of my family can relate to all members of staff. The care and love they give to every resident is unbelievable. Cannot fault any of them.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   5 out of 5

I really enjoy being here. It's like a happy family. The carers are all very nice and pleasant. My bedroom is very nice aswell. The meals are very good.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   4.6 out of 5

Palmersdene is a kind, friendly care home where my wife is a resident. I have great respect for the staff who look after the residents with an altruistic nature and would have no hesitation in recommending them.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   4.6 out of 5

My family and I are happy with the care my uncle receives in Palmersdene. He is well looked after and his needs are met with both empathy and enthusiasm from the staff.
All members of staff know who my uncle is and talk knowingly about him. Any issues that I feel need to be addressed are dealt with in a friendly and professional manner. The atmosphere at Palmersdene is a caring and friendly community.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   4.6 out of 5

Standard is very good and staff very helpful. Good at getting medical help when needed. Care home is nice and warm and comfortable, with nicely set tables for dinner. Could do with extra carers.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   4.6 out of 5

After a settling in period of adjustment, Mam seems settled now. We as a family are satisfied with all the aspects of the care package and accommodation.

Each visit by us, the staff are very pleasant, discreet and friendly.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is well taken care of carefully and with dignity. My only reservation is a lack of activities rather than just sitting in a chair all day.
Otherwise, very satisfied with care and carers.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   3.7 out of 5

Maureen Kane, Home Manager at Palmersdene responded to this review on 30 Mar 2017:

Thank you for your feedback. Historically most of our activities have taken place in the afternoon, to allow more residents to be involved after their morning routine. However, we have also increased staff in the last week so more activities can take place during a morning as well as an afternoon. I will be happy to discuss our activities calendar with you during your next visit.

Staff are very caring, always available to talk to.

How likely would you be to recommend Palmersdene? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 19 Apr 2018

We currently have two care vacancies. Please contact Palmersdene directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

May 2017

CQC rated Good May 2017

Recipient: Palmersdene

Date: Wednesday 31 May 2017

more details

March 2017

May 2015

CQC rated Good May 2015

Recipient: Palmersdene

Date: Friday 01 May 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Palmersdene