Palmersdene

Grange Road West, Jarrow NE32 3JA
Review Us
9.8 86 Reviews
  • Palmersdene, Jarrow
Palmersdene is located in the Jarrow community in Tyne and Wear.

The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms. The home offers trial stays, convalescence care as well as permanent care.

Palmersdene is Veteran Friendly Framework (VFF) accredited to provide appropriate support for veterans.

Residents benefit from a comfortably furnished residence that is situated in close proximity to local amenities while enjoying its own well-kept grounds.

At Palmersdene, residents are offered a flexible choice of freshly-prepared and locally-sourced food in order to account for all dietary and medical requirements.
Show Palmersdene on the Map

Care Provided by Palmersdene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1120
  • Self-Funded Residential Dementia Care: from £1120
  • RESPITE Self-Funded Residential Care: from £1120
  • RESPITE Self-Funded Residential Dementia Care: from £1120

Our colleagues at Palmersdene will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Palmersdene to find out the exact price for your requirements.

Contact Palmersdene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Palmersdene to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Megan Graves (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Palmersdene.

Parking

  • Onsite parking is available, including disabled spaces.

Palmersdene Reviews (86)

9.8

Palmersdene has a Review Score of 9.8 (9.802) out of 10, based on 38 reviews in the last 2 years.
Over all time Palmersdene has 86 reviews.

Overall Experience
  • 75
  • 11
  • 0
  • 0
  • 0
Date Published
  • 86
  • 9
  • 17
  • 38
  • 48
Reviewer Connection to Palmersdene
  • 30
  • 22
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 61-80
Review from Ann K (Niece of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly, cheerful and supportive, the residents receive an exceptional level of care, in a calm environment.
The home is spotlessly clean and very well maintained. The chef prepares good quality meals and excellent homemade cakes.
During the weeks of COVID lockdown regular
updates by phone or newsletters have been very reassuring. Visits are now possible through an outside open window, which is very much appreciated.
My heartfelt thanks to all the staff, my aunt could not be in a better place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul R (Brother-in-law of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Palmersdene is a caring environment, providing sensitive support to those who struggle to care for themselves. Staff appear to be actively engaged in the decision making processes within the home, and work hard to ensure that Residents feel genuinely empowered.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony (Son of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to everyone at Palmersdebe care home in Jarrow for their tremendous efforts to look after my father and other residents in these extremely difficult times for everyone. They have kept in contact with us regularly by social media making it possible to speak to
my father. I only gave praise for everyone concerned thank you so much and hope everyone continues to be safe and well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Son of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about the home and staff are outstanding. So very thoughtful, making my relatives stay comfortable and enjoyable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter-in-law of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father-in-law joined Palmersdene he is a lot happier plus my husband feels so happy that he is getting 24hr care he requires.
I can't praise Palmersdene staff enough, so kind and considerate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Palmersdene care home is warm and welcoming from all the staff. They are caring and professional at there duties. We the visitors are always welcomed with smiles and nothing is too much for them. Mam is settling in and getting to know her surroundings. This is now mams forever home and seems happy to
be here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M (Son of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and welcoming when you arrive at the home. My parents are having the best care we could wish for, and they have settled in and are happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter-in-law of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place and very friendly staff.
My in-laws are getting the best care you could ask for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Son of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home/caring staff. Clean and well maintained. Good management staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda M (Relative of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Palmersdene Care Home is a loving, caring, and friendly environment to place your relative in. You know they will be safe at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Niece of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cared for my Nana many years ago and treated her with the utmost care and dignity, now my Granda is here and things are no different, the staff are excellent and I am happy to see him so happy at this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Friend of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found care home to be very caring. Good staff - Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen L (Respite Resident) assisted by family/friend published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, covers all grounds.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eve M (Friend of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly atmosphere. Lovely food. The cleanliness is excellent. Very supportive and helpful staff. Security excellent, the door being assisted by staff. The rooms and bathrooms are very nice and very clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave W (Brother of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy that my sister is a resident here. Staff are very caring and considerate. Residents are treated carefully with their dignity being a prime consideration.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David A (Son of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such approachable, friendly but always professional staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin C (Nephew of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are extremely happy with the care given to my uncle. The staff are professional in their duties but also show a great deal of empathy, friendship and understanding towards my uncle. The staff's manner and attitude are a credit to them and to Palmersdene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joseph A (Brother of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister on a weekly basis. I find that all of the staff at each visit which lasts about an hour caring and very hard working. Every resident is treated with the same dignity and care possible.
Every duty that the staff do is the same for all the residents. I chode Palmersdene from a number
of residential homes I am very pleased that I chose the right place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Son of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you come to the care home the management and staff are very friendly, helpful and make you welcome. The standards of their care are excellent for my mum. As a family we are over the moon that we picked Palmersdene care home in Jarrow for the care my mum is having and we would recommend it to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Moya (Daughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having my mam live at Palmersdene for the last few years, she is been well cared for by all of the staff. Every time I visit the staff are very welcoming and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Palmersdene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Palmersdene is calculated as follows: ( (372 Excellents x 5) + (74 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 454 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Palmersdene is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (17)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palmersdene to verify any information. View our terms and conditions. Palmersdene has an Enhanced Service - more info.