Palmersdene

My mother became a resident at Palmersdene at the beginning of February 2020. She settled in really well as she was discharged from the hospital after she had a section under the mental health act. The staff treated my mother with care and consideration. Unfortunately, as COVID appeared, the home was locked down. Mam's mental health deteriorated and the staff was challenged taking care of her. I know they have met my mother's challenges with professionalism and respect where possible. I have a very good relationship with the staff and I know they are doing all they are able during this time and remain COVID free.

My heartfelt thanks to all the staff, my aunt could not be in a better place.

Palmersdene is a caring environment, providing sensitive support to those who struggle to care for themselves. Staff appear to be actively engaged in the decision making processes within the home, and work hard to ensure that Residents feel genuinely empowered.

I would just like to say a big thank you to everyone at Palmersdebe care home in Jarrow for their tremendous efforts to look after my father and other residents in these extremely difficult times for everyone. They have kept in contact with us regularly by social media making it possible to speak to my father. I only gave praise for everyone concerned thank you so much and hope everyone continues to be safe and well.

Everything about the home and staff are outstanding. So very thoughtful, making my relatives stay comfortable and enjoyable.

I can't praise Palmersdene staff enough, so kind and considerate.

Palmersdene care home is warm and welcoming from all the staff. They are caring and professional at there duties. We the visitors are always welcomed with smiles and nothing is too much for them. Mam is settling in and getting to know her surroundings. This is now mams forever home and seems happy to be here.

The staff are very friendly and welcoming when you arrive at the home. My parents are having the best care we could wish for, and they have settled in and are happy.

My in-laws are getting the best care you could ask for.

Excellent home/caring staff. Clean and well maintained. Good management staff.

Palmersdene Care Home is a loving, caring, and friendly environment to place your relative in. You know they will be safe at all times.

Cared for my Nana many years ago and treated her with the utmost care and dignity, now my Granda is here and things are no different, the staff are excellent and I am happy to see him so happy at this home.

Found care home to be very caring. Good staff - Excellent.

Good, covers all grounds.

Very friendly atmosphere. Lovely food. The cleanliness is excellent. Very supportive and helpful staff. Security excellent, the door being assisted by staff. The rooms and bathrooms are very nice and very clean.

Very happy that my sister is a resident here. Staff are very caring and considerate. Residents are treated carefully with their dignity being a prime consideration.

Such approachable, friendly but always professional staff.

My family and I are extremely happy with the care given to my uncle. The staff are professional in their duties but also show a great deal of empathy, friendship and understanding towards my uncle. The staff's manner and attitude are a credit to them and to Palmersdene.

Every duty that the staff do is the same for all the residents. I chode Palmersdene from a number of residential homes I am very pleased that I chose the right place.

When you come to the care home the management and staff are very friendly, helpful and make you welcome. The standards of their care are excellent for my mum. As a family we are over the moon that we picked Palmersdene care home in Jarrow for the care my mum is having and we would recommend it to everyone.