
I have been very well treated.Jean M(Resident / Service User)

I couldn't have asked for better care.Josephine M(Daughter of Resident/Service User)

Her room is always clean. The food is varied. I cannot fault Palmersdene Care Home.Richard G(Resident / Service User)

I have been very well treated.Jean M(Resident / Service User)

I couldn't have asked for better care.Josephine M(Daughter of Resident/Service User)

Her room is always clean. The food is varied. I cannot fault Palmersdene Care Home.Richard G(Resident / Service User)

Palmersdene is located in the Jarrow community in Tyne and Wear.
The care home continues to welcome new residents for friendly and quality residential and dementia care for up to 40 residents in single en-suite rooms. The home offers trial stays, convalescence care as well as permanent care.
Palmersdene is Veteran Friendly Framework (VFF) accredited to provide appropriate support for veterans.
Residents benefit from a comfortably furnished residence that is...
Care Provided by Palmersdene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Palmersdene will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Palmersdene for full pricing details and T&Cs.
Contact Palmersdene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Megan Graves(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2005
Room Information
- Single Rooms (40)
Visiting
- Visitors are welcome at Palmersdene.
Parking
- Onsite parking is available, including disabled spaces.
Palmersdene Reviews (86)
Palmersdene has a Review Score of 9.8 (9.813) out of 10, based on 28 reviews in the last 2 years.
Over all time Palmersdene has 86 reviews.
My mother has just passed away in Palmersdene after being a resident for two years. She has received excellent care and the staff have treated her with great care, attention and respect and we cannot thank them enough, treating her like a family member. The manager and her team are very efficient and we have had good communication with them all (especially during COVID).
My father has resided at Palmersdene since October 2019, his care has been of an excellent standard throughout. My father has been under EOL care for the past 5 months, and the level of care, concern and liaison with us and the medical profession has been outstanding. The leadership at all levels sets and displays high levels of care, professionalism and integrity. The full team are easily approachable and always follows through on actions and communications. The team - all members - with direct care and contact with my father are exceptional, and professional and show a real care and relationship with my father. Moving my father into Palmersdene improved his personal health substantially, which we hoped for. It also improved his mental and communicative state which was a real bonus. Huge thanks and respect to all of the team.
My father-in-law is at the end of his life. The care and attention he is receiving is amazing. The staff are VERY attentive and inform the family of every detail of his care. We as a family cannot praise them enough. Thank you all at Palmersdene.
Dad has been here for three years and the care and dedication have been exceptional. The staff are very friendly. He is very happy here. The home is just one big happy family. I know my dad is getting twenty-four-hour care which takes the stress away, knowing he is in good hands.
Mam has now been in Palmersdene for 9 months and the change in her is remarkable. A happy friendly place to live, the staff are friendly and approachable as is the management team. Well done team.
Excellent service for people living here, especially in this climate.
Excellent care home with fantastic facilities and staff, couldn't ask for more.
Fabulous staff who care and nothing is a problem. Lovely food, my grandmother has put on lots of weight and always speaks highly of the staff.
From the moment my father joined Palmersdene, he has been made to feel very welcome. He has settled in so well. The staff are always helpful and friendly. Although he has had to isolate, staff are always willing to pop the portal in his room so we can FaceTime or do window visits.
Very happy with the care my Mam gets. My mam has come on so much since coming to Palmersdene.
They are always very reassuring and honest when contacted.
Interaction seems to be key with the care they provide.
I would recommend Palmersdene to my family and friends.
My father is currently staying at Palmersdene on a short term basis with hopefully the possibility of him remaining there. The staff I have met so far are friendly, kind and knowledgeable and will also answer my thousands of questions. I feel the staff are empathetic, caring, meet all of my father's needs as well as bringing out the best of his personality. It hasn’t been easy thinking of my father being anywhere other than his own home but I would not want him anywhere else and would wholeheartedly recommend this establishment to anyone. Thank you for welcoming my dad into your home and treating him with kindness and respect and allowing him to be himself.
My mum has been in Palmersdene Care Home for 3 months following a knee replacement. She has been happy with the care she has received and I have been impressed by the way the staff have helped her with her rehabilitation and made it possible for visits from physiotherapists and occupational therapist during this difficult time. They have also kept me informed of these visits and my mum's progress.
Both my parents have been residents at Palmersdene for a number of years until my mother died in December 2020. My dad still remains a resident. I think the procedures at Palmersdene are excellent and I cannot praise the staff enough. They are very caring and take time out to speak to the residents when they can to make them feel more comfortable. I am always kept well informed of any changes. I feel very comfortable that my dad is in a caring and comfortable environment.
My sister has been a resident for nearly ten years now and she says she is really happy. The last 13 months have been really trying but I have always felt confident that she will be safe with the care that she receives. I have been kept well informed of what has been going on and they have done everything within the guidelines to allow us to see her.
My mam is very happy and safe in Palmersdene and that is all we aim for. I used to visit her almost every day and was kept informed of what she needed personally and in her room etc. Obviously, covid has affected many things. My only area of concern is communication. Hopefully, this is now being improved. I am looking forward to being able to take her for a walk in the garden and look at the birds etc.
Thank you for taking the time to review Palmersdene and we are pleased that your mum is happy and safe with us. Following our recent conversation, we are happy to discuss any aspect of our care at a mutually convenient time.
My mother lives in Palmersdene and has done for almost three years. She is very happy there despite the lockdown going on for so long. She refers to the staff as her friends and enjoys times spent with them. I am happy that I know my mother is safe and well cared for.
I can not put into words how amazing the staff are at Palmersdene. My nanna has just gone in a few days ago and the difference already is amazing. My nanna looked terrible beforehand then when I went to see her, the staff at Palmersdene had got my nanna up and dressed; myself and my family were over the moon to see her looking so well. When we found out my nanna needed care, I knew that was the place for her I wouldn’t have her anywhere else. Nothing is ever a bother no matter what you ask of them always putting my mind at rest.
When my father-in-law passed away suddenly they dealt with his passing as if he were a relative. We cannot thank them enough for how they cared for him and the support they gave us. They continue that support to his wife that also lives there. In this difficult time we are having they are doing an incredible job for all the residents that live there
My mother became a resident at Palmersdene at the beginning of February 2020. She settled in really well as she was discharged from the hospital after she had a section under the mental health act. The staff treated my mother with care and consideration. Unfortunately, as COVID appeared, the home was locked down. Mam's mental health deteriorated and the staff was challenged taking care of her. I know they have met my mother's challenges with professionalism and respect where possible. I have a very good relationship with the staff and I know they are doing all they are able during this time and remain COVID free.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Jun 2026
Anchor care homes across the North, including Palmersdene in Jarrow are inviting local people to come together and enjoy the football this summer as they host World Cup Socials during...
- 12 Feb 2026
A Tyne and Wear care home is delighted to have been classed as Good by the Care Quality Commission (CQC), the second highest rating possible. The team at Anchor’s Palmersdene...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Newcastle are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
There are no upcoming events for Palmersdene.
Accreditations
There are no accreditations posted yet for Palmersdene.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palmersdene to verify any information. View our terms and conditions. Palmersdene has an Enhanced Service -more info.