Ashbourne Lodge Care Home, Sunderland, Tyne & Wear
Ashbourne Lodge Care Home, Sunderland, Tyne & Wear
Ashbourne Lodge Care Home, Sunderland, Tyne & Wear

Located in a pleasant residential area of Sunderland, Ashbourne Lodge Care Home is a purpose built 40 bedded accommodation providing Dementia and Residential care.

At Ashbourne Lodge Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Ashbourne Lodge pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Punam Randhawa (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Russian

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashbourne Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Ashbourne Lodge Care Home has a Review Score of 9.6 (9.564)

The Review Score of 9.6 (maximum of 10) for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Ashbourne Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.564 for Ashbourne Lodge Care Home is calculated as follows: ( (286 Excellents x 5) + (173 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 475 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 29 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    14
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashbourne Lodge Care Home?

  • Extremely LIKELY
    31
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashbourne Lodge Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    8
  • Friend of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    4
  • Resident / Service User
    3
  • more

Our family continues to be very happy with Mam's care at Ashbourne Lodge. ~Mam receives care thoughtfully tailored to her needs. Staff are warm, attentive and thoroughly professional, with constant awareness of her issues. I wonder whether con=stant TV in the lounge is appropriate - perhaps quiet times would be an idea, as some music at an appropriate level. Ashbourne Lodge always looks good - stimulating environment, good range of events and activities.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always found staff friendly and helpful, food always looks well presented. Rooms are clean and tidy at all times.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend settled very nicely and seems very happy at Ashbourne Lodge, eating and drinking really well.

As someone who said she would never go in to a care home, she has settled really well, which is very surprising to me. She is very happy and looked after at Ashbourne Lodge.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All round good standard of care, staff, facilities, atmosphere. Approachable staff. Good care. Friendly atmosphere.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I know that my mother is warm, safe and comfortable here. When there has been a medical issue I know that my mother will be looked after at Ashbourne Lodge or taken to hospital if necessary. The staff know her well and take an interest in her as an individual.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are very happy with the care and attention given to mam. She has a lovely room which is well maintained. Food is good and always served well. Staff treat mam with gentle and loving care.
Activities and entertainment are good. We are always encouraged to be involved. Management is friendly and efficient. We are very happy with care provided.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very impressed with the cleanliness of my dad's room since his new make over. Also, the staff are taking a lot more attention to detail with my dad's personal hygiene, my dad is also interacting more with activities.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent management and staff. Trustworthy.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I believe with the management in place that in time my review ratings will be excellent.

Please keep up the good work in all departments.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is my second visit to see my friend/ex-neighbour. Staff have been very pleasant both times. Very friendly and attentive to residents. Have sorted out issues/towels not replaced, but on reminder, a replacement was put in and a spare left in the drawer.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Ashbourne Lodge provides a caring environment.
The management is very approachable and responsive; the staff are great with my mother.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Looking for a care home for a loved one is a daunting prospect but after visiting three other homes we knew that Ashbourne Lodge was the right one for Mum.
Whilst there have inevitably been some teething problems, these have all been dealt with efficiently and she has settled in well.
From the management down, all of the staff are very friendly and caring and I feel confident that Mum is being well looked after.
Cleanliness is excellent.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with my husbands to care and how I am treated by all members of staff when I visit the home, they are very kind and friendly. I am able to speak/contact the manager with any worries or problems I have and she is always happy to help.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very satisfied with the care given to my mother. Always been happy with Ashbourne Lodge but lately, the care and attention have improved, even more, reflecting the increased needs and support my mother requires.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Standards have slipped under the previous manager. It is good to see that improvements are being made.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Happy with her care well looked after she seems happy in care. No problems and facilities good and keeps her aware.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ashbourne Lodge Care Home provide 24hour care to my mother-in-law who will say that this is her home. It is very colourful and bright and clean. New menus have just started which has food my mother-in-law likes. All her needs and care are met to a high standard. If my mother-in-law is unwell, the care home immediately phones the doctor and myself to let me know. Any concerns I have are discussed straight away and a plan is put in place. I know she is kept well and safe and the support you get from the management and staff is of a high standard. They are friendly and very polite and give care and dignity to everyone there.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the service is very good, I have no complaints. Staff do a good job, rooms are well furnished and looked after. It is a friendly place to be in.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been cared for at Ashbourne Lodge for over 3 years and although she cannot communicate verbally, her face lights up when she sees the care staff and smiles. Their love and caring show, when they talk to her. They keep her clean and will change her 3-4 times a day due to her not always making it to her mouth, with food or drink. The food is excellent and she loves a cake. The admin and management team are welcoming and always ready to help and advise. My family are really pleased my mum is safe and well cared for. Ashbourne Lodge was recommended to me by local elderly ladies as a good care home and they were 100% correct.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As sister's to a resident we are very pleased with the care she receives. There has been a "big" change in the care home the last 2 months.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find this home excellent in every way. My friend has settled well and loves every aspect of her new home. The staff are of the top quality, always loving and kind. The home is excellent in regards to cleanliness and all that's necessary for a comfortable and enjoyable home.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We always find that my mother in law is in a clean and tidy state. Her room and washroom are always clean and tidy.
Staff are always very pleasant and ready to answer any questions we have and ready to help when necessary. We are very satisfied with the service provided.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent provision of care to my grandad throughout his time in Ashbourne Lodge. During his final weeks, the care to my family was fantastic - I would rate Ashbourne Lodge a 10/10. Thank you to all.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good care. I am pleased my dad is in this home, he is well cared for.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am so please I moved my dad into Ashbourne Lodge Care Home as I can see he is well cared for. His bedroom is always clean and tidy and very happy with activities as he enjoys his outings on the mini-bus.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashbourne Lodge is an excellent care home. The staff and management are all very kind to residents and to relatives visiting. The activities are well organised and enjoyable. The food is varied and there are plenty of choices. My mother is lucky to have found such a good home.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently been admitted into the Ashbourne Lodge Care Home. From the day of his admission, all staff have always been very helpful and supportive to both my father and me. The staff deliver excellent care to my father maintaining his dignity at all times.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find Ashbourne Lodge Care Home to be a very friendly home. My Mam has been in for a year and has been well looked after. Any problems have been attended to straight away. The staff are all very caring and attentive to the residents. There is always activities for them to do. Trips out with some visit to some lovely locations and then a meal. The meals are of a really good quality with plenty of choices in Ashbourne Lodge Care Home. The rooms are kept clean and all other areas are kept the same. If you have any concerns the management door is always open for you to have a coffee and a chat.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very friendly environment. I have always felt that staff understand my mother and take a personal interest in her. They are considerate and good humoured in their dealings with her. They are considerate and good humoured in their dealings with her.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff were understanding of my needs as the daughter and of my mother's needs. The staff treated mum with respect and tenderness, clearly aware of her needs and habits. Very grateful for the care they are taking of my mum.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited this home today looking for a safe and secure home for my mam. I've looked at a few homes but this one seemed very nice a lovely, homely place to be when we visited. We were taken upstairs where a lovely, friendly member of staff was decorating and explained it all about scenery for the dementia which we found very interesting, what a lovely thing to do for people with dementia. This is the home we would want to look after my mam.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff organised a fabulous 90th garden party for my mother and the queen. They were very attentive to all the residents, making sure they were all able to participate and enjoy the day. Nothing was too much trouble for the staff. They included me in all the arrangements which resulted in the creation of many happy memories for my mam, myself and her family and friends.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has settled in well at the care home after a few initial problems, which were to be expected. She has a good relationship with the staff and some of the residents, that she associates with. The fact that she has lived in the Sunderland area for most of her life a positive fact in her being comfortable in her new surroundings. The home is also fairly close to her family who are able to pay her regular visits and speak to the staff regularly on concerns that they have.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I haven't been here very long but I have settled in very well. The staff are great and always have time for me if I need any help nothing is a bother. The food is great with plenty of choices. I enjoy the entertainment there is always plenty of things to do. Today we went to a local pub for lunch then we had a drive to Seaham it was lovely.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam was in here and was looked after very well, my mother in law is here presently, she is happy, staff are really good.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I am happy in the home. I am looked after well and get on well with the staff. I enjoy the meals provided. Often I have health problems, they are quickly dealt with. I enjoy the entertainment provided during the week but would like more trips out.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Ashbourne Lodge Care Home responded to this review on 18 Jan 2016:

The home has a Mini Bus which is used on a weekly basis to ensure all residents have a varied choice of outings, our Residents also have a say in what times and where to go.

I love it here, I have plenty of company and there is always something going on. The staff are great and always pleasant, I can't complain about anything the food is always very nice and the home is kept lovely and clean.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is in a safe, warm environment. Management are very approachable. I feel confident her needs are met in all ways. Special mention to the lady in laundry who provides an excellent service.

How likely would you be to recommend Ashbourne Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has been a resident for nine weeks and in that time has been treated with kindness, consideration and helped at all times. I would like to say how grateful I am to the excellent staff.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I chose this care home for my mother for its light airy appearance. The staff were very friendly and welcoming and the nurses available to talk to and down to earth. My mum is well looked after and has settled really well. She enjoys the food and they made her a lovely cake for her 90th Birthday. The activities are excellent and although she suffers with her memory she loves to join in. Occasionally she ends up in the wrong trousers or top so it would be nice if other residents relatives named their clothes.

How likely would you be to recommend Ashbourne Lodge Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

February 2014

Job Vacancies

Staff Profiles

Punam

Punam Randhawa

Job Title: Home Manager

Joined: 2017

Description:

What does ‘kindness’ mean to you?

“I believe that kind care means being honest, listening and acting on requests.”

Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.

When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”

Away from work, Punam enjoys listening to music and socialising with her family and friends.

If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Punam on 0191 565 1537 or via email on ashbournelodge.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashbourne Lodge Care Home