Ashbourne Lodge Care Home

The Cedars, Ashbrooke, Sunderland SR2 7TW
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10 112 Reviews
  • Ashbourne Lodge Care Home, Sunderland
At Ashbourne Lodge Care Home, is a welcoming and friendly setting situated in the lovely area of Ashbrooke. The welcoming patio in the landscaped garden sets the tone for this lovely home, which offers a selection of places to relax, dine, exercise, socialise and be creative with friends and family.

Offering personalised residential and residential dementia care, every member of the team at Ashbourne Lodge is on hand to support residents to lead a fulfilled life.

The dedicated and professional care team at Ashbourne Lodge get to know residents, allowing them to design a comprehensive and varied activity programme, supporting everyone to enjoy the things they love most, including getting out and about in the local community.

Meanwhile, the catering team at Ashbourne Lodge understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

If you're looking for a homely setting where all your care needs will be covered, please reach out to the team. They'd love to show you around and answer any questions you have.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1121
  • Self-Funded Residential Dementia Care: from £1121
  • RESPITE Self-Funded Residential Care: from £1121
  • RESPITE Self-Funded Residential Dementia Care: from £1121

These prices are only a guideline, please contact Ashbourne Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Punam Randhawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Ashbourne Lodge Care Home Reviews (112)

10

Ashbourne Lodge Care Home has a Review Score of 10 (9.995) out of 10, based on 16 reviews in the last 2 years.
Over all time Ashbourne Lodge Care Home has 112 reviews.

Overall Experience
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Date Published
  • 112
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Reviewer Connection to Ashbourne Lodge Care Home
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Total of 112, showing 1-20
Review from Paige L (Granddaughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Honestly could not thank the staff enough for all the help and support they have given my nanna. They have all been patient and accommodating with her while she settled in and continue to meet all her needs. We are kept informed of how she has been up to each time we visit. We're all very appreciative
to all the staff at Ashbourne Lodge. Thank you from her family.
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Review from Ian S (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mam came to the home, I have seen an improvement in my mam's health. She is happy and content, eating well. Staff are really helpful and friendly, I can not fault them. Management approachable if any concerns.
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Review from Ken A (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums really happy at Ashbourne Lodge.
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Review from Linda W (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad happy at Ashbourne Lodge.
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Review from Janet B (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very welcoming and nothing is too much problem to them.
A pleasure to be there.
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Review from Jayne R (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in the home now for over a year. I am very happy with Mam's care. All your staff are very friendly and my mam is very happy here.
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Review from Robert C (Son of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Lodge Care Home provides an excellent new home for my Mum. Staff always go above and beyond to ensure that Mum's day goes as well as possible. The care levels and facilities provided are both excellent.
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Review from Kath M (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been at Ashbourne Lodge for over a year now. It is a happy, friendly, supportive, safe environment where the staff are great! She enjoys the company of the friends she has made and the relaxing lounge and garden space. So pleased we found this care home - 5 stars!
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Review from Linda M (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always attentive and available.
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Review from Brenda S (Daughter-in-law of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been living here since winter 2023.
We are very pleased with how Mam is being looked after.
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Review from Barry R (Son of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit, the staff and residents always greet you with smiles. I had the most beautiful Christmas lunch with my dad. The staff dressed for the occasion as elves. The atmosphere of the lunch was stunning; the lunch was the best meal I have had in a long time. I'm happy to see the care my dad
gets and peace of mind for my family. Love to all the staff for their hard work.
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Review from Martha H (Friend of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been visiting Ashbourne Lodge for a couple of years now. Residents are well looked after here. The staff are friendly and nothing is a bother for them, always very helpful to me with any queries. 10/10 for me.
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Review from Brain S (Cousin of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, caring and efficient staff.
Very clean.
Very attentive.
Very helpful with visitors and relatives.
Nothing is a problem.
Credit to the care home operator.
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Review from Anne A (Cousin of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally caring and kind staff. They are attentive and efficient. Most reassuring when relatives have a concern. Would highly recommend Ashbourne.
Candlelit lunch was amazing - thank you.
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Review from Susan E (Daughter-in-law of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care facility has got to be one of the best. I have had previous dealings with other homes that cannot compare to the pleasantness of staff, cleanliness and total overall practices of this care home.
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Review from Z O (Granddaughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is very happy here. The care he receives is fantastic.
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Review from Kirsty C (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely blown away by all members of staff at Maple Lodge. They are caring compassionate, friendly. Nothing is too much trouble at all. They welcome me and my family every time we visit. They have shown nothing but compassion for my sick mum. Her room is always immaculate, and her belongings
are looked after. I would highly recommend to others. Once again team thank you so very much for such an amazing job you keep doing.
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Review from M P (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a fabulous Christmas dinner. The food was first class and the staff were amazing. They couldn't do enough for us. My mam thoroughly enjoyed the Christmas music and decorations.
The staff here go above and beyond.
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Review from Gordon A (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashbourne are superb. They live the values by treating the clients with dignity, and their care is exemplary.
I recommend this group when anyone asks where my father is being cared for.
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Review from Judith E (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's first Christmas in Ashbourne Lodge Care Home and we attended the candle-lit dinner. Very tastefully done, with amazing staff and a lovely atmosphere. Super food!
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Current Review Score: 10.0 (9.995)

Overview of Review Score

The Review Score of 10 (9.995) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.995 for Ashbourne Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (1 Goods x 4) ) ÷ 192 Ratings = 4.995
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (1)

Punam

Punam Randhawa

Job Title: Home Manager Joined: 2017

What does ‘kindness’ mean to you?


“I believe that kind care means being honest, listening and acting on requests.”


Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.


When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”


Away from work, Punam enjoys listening to music and socialising with her family and friends.


If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Ashbourne Lodge Care Home

What types of Care is Ashbourne Lodge Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashbourne Lodge Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashbourne Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbourne Lodge Care Home to the centre of Sunderland?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge Care Home to verify any information. View our terms and conditions. Ashbourne Lodge Care Home has an Enhanced Service - more info.