Ashbourne Lodge Care Home

The Cedars, Ashbrooke, Sunderland SR2 7TW
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Top 20 carehome certificate
9.9 120 Reviews
  • Ashbourne Lodge Care Home, Sunderland
At Ashbourne Lodge Care Home, is a welcoming and friendly setting situated in the lovely area of Ashbrooke. The welcoming patio in the landscaped garden sets the tone for this lovely home, which offers a selection of places to relax, dine, exercise, socialise and be creative with friends and family.

Offering personalised residential and residential dementia care, every member of the team at Ashbourne Lodge is on hand to support residents to lead a fulfilled life.

The dedicated and professional care team at Ashbourne Lodge get to know residents, allowing them to design a comprehensive and varied activity programme, supporting everyone to enjoy the things they love most, including getting out and about in the local community.

Meanwhile, the catering team at Ashbourne Lodge understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

If you're looking for a homely setting where all your care needs will be covered, please reach out to the team. They'd love to show you around and answer any questions you have.
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Care Provided by Ashbourne Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1193
  • Self-Funded Residential Dementia Care: from £1238
  • RESPITE Self-Funded Residential Care: from £1313
  • RESPITE Self-Funded Residential Dementia Care: from £1362

These prices are only a guideline, please contact Ashbourne Lodge Care Home to find out the exact price for your requirements.

Contact Ashbourne Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashbourne Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Punam Randhawa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Ashbourne Lodge Care Home Reviews (120)

9.9

Ashbourne Lodge Care Home has a Review Score of 9.9 (9.945) out of 10, based on 18 reviews in the last 2 years.
Over all time Ashbourne Lodge Care Home has 120 reviews.

Overall Experience
  • 99
  • 18
  • 3
  • 0
  • 0
Date Published
  • 120
  • 10
  • 13
  • 18
  • 102
Reviewer Connection to Ashbourne Lodge Care Home
  • 40
  • 25
  • 9
  • 9
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 120, showing 21-40
Review from Brain S (Cousin of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, caring and efficient staff.
Very clean.
Very attentive.
Very helpful with visitors and relatives.
Nothing is a problem.
Credit to the care home operator.
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Review from Anne A (Cousin of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally caring and kind staff. They are attentive and efficient. Most reassuring when relatives have a concern. Would highly recommend Ashbourne.
Candlelit lunch was amazing - thank you.
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Review from Susan E (Daughter-in-law of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care facility has got to be one of the best. I have had previous dealings with other homes that cannot compare to the pleasantness of staff, cleanliness and total overall practices of this care home.
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Review from Z O (Granddaughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is very happy here. The care he receives is fantastic.
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Review from Kirsty C (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely blown away by all members of staff at Maple Lodge. They are caring compassionate, friendly. Nothing is too much trouble at all. They welcome me and my family every time we visit. They have shown nothing but compassion for my sick mum. Her room is always immaculate, and her belongings
are looked after. I would highly recommend to others. Once again team thank you so very much for such an amazing job you keep doing.
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Review from M P (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a fabulous Christmas dinner. The food was first class and the staff were amazing. They couldn't do enough for us. My mam thoroughly enjoyed the Christmas music and decorations.
The staff here go above and beyond.
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Review from Gordon A (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashbourne are superb. They live the values by treating the clients with dignity, and their care is exemplary.
I recommend this group when anyone asks where my father is being cared for.
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Review from Judith E (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's first Christmas in Ashbourne Lodge Care Home and we attended the candle-lit dinner. Very tastefully done, with amazing staff and a lovely atmosphere. Super food!
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Review from A C (Relative of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is well looked after and all her needs are met on time. Staff are very helpful and friendly and will do anything that is asked of them. She enjoys her meals and is happy with the variety of foods she is given.
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Review from S P (Daughter of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled really well. The staff are all lovely. The facilities are lovely. My mum is happy and feels settled.
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Review from R S (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in this care home for three years and has always been very happy. Very professionally run. I leave in the knowledge my mam is content and well cared for.
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Review from L R (Wife of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care of my husband.
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Review from Patricia M (Sister of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff. Well cared for. Lovely rooms. Enjoy visiting.
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Review from M Y (Sister of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister always appears well cared for and the room clean and comfortable.
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Review from Paul D (Son of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and efficient care home. Myself and my family would recommend this care home to others.
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Review from Susan T (Daughter of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent home. The staff are very friendly, professional and caring. Mam couldn't be in a better home.
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Review from Michele S (Stepdaughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home have been excellent with my stepdad. He is very happy here and he takes part in the activities provided. The facilities are also excellent.
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Review from K R (Granddaughter of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy and well looked after and clean in herself.
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Review from L R (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbourne Lodge is an excellent home. It has very good facilities and is attractively furnished. The best part of the service is the staff who are always friendly, kind and considerate. It is a very well managed care home.
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Review from Florence R (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care professionalism is fantastic. The carers keep us informed all the time. Very satisfied.
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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.995 for Ashbourne Lodge Care Home is calculated as follows: ( (215 Excellents x 5) + (1 Goods x 4) ) ÷ 216 Ratings = 4.995
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (1)

Punam

Punam Randhawa

Job Title: Home Manager Joined: 2017

What does ‘kindness’ mean to you?


“I believe that kind care means being honest, listening and acting on requests.”


Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.


When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”


Away from work, Punam enjoys listening to music and socialising with her family and friends.


If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge Care Home to verify any information. View our terms and conditions. Ashbourne Lodge Care Home has an Enhanced Service - more info.