Ashbourne Lodge Care Home

The Cedars, Ashbrooke, Sunderland SR2 7TW
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Top 20 carehome certificate
9.9 120 Reviews
  • Ashbourne Lodge Care Home, Sunderland
At Ashbourne Lodge Care Home, is a welcoming and friendly setting situated in the lovely area of Ashbrooke. The welcoming patio in the landscaped garden sets the tone for this lovely home, which offers a selection of places to relax, dine, exercise, socialise and be creative with friends and family.

Offering personalised residential and residential dementia care, every member of the team at Ashbourne Lodge is on hand to support residents to lead a fulfilled life.

The dedicated and professional care team at Ashbourne Lodge get to know residents, allowing them to design a comprehensive and varied activity programme, supporting everyone to enjoy the things they love most, including getting out and about in the local community.

Meanwhile, the catering team at Ashbourne Lodge understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

If you're looking for a homely setting where all your care needs will be covered, please reach out to the team. They'd love to show you around and answer any questions you have.
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Care Provided by Ashbourne Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1193
  • Self-Funded Residential Dementia Care: from £1238
  • RESPITE Self-Funded Residential Care: from £1313
  • RESPITE Self-Funded Residential Dementia Care: from £1362

These prices are only a guideline, please contact Ashbourne Lodge Care Home to find out the exact price for your requirements.

Contact Ashbourne Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashbourne Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Punam Randhawa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Ashbourne Lodge Care Home Reviews (120)

9.9

Ashbourne Lodge Care Home has a Review Score of 9.9 (9.945) out of 10, based on 18 reviews in the last 2 years.
Over all time Ashbourne Lodge Care Home has 120 reviews.

Overall Experience
  • 99
  • 18
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Date Published
  • 120
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Reviewer Connection to Ashbourne Lodge Care Home
  • 40
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  • 9
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  • 4
  • 3
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  • 1
  • 1
  • 1
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Total of 120, showing 81-100
Review from Neal H (Grandson of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan has fantastic care at Ashbourne Lodge. This care is provided by a pleasant, hardworking caring staff who have my Nan's best interests at heart. She is well looked after and is always well turned out and clean. It gives me peace of mind that my Nan is in a safe, secure environment.
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Review from Yvonne D (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite happy with the care of my Dad at Ashbourne Lodge. All staff and management are helpful.
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Review from Jean W (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased how my Mam is getting cared for. All staff brilliant. My Mam is very happy an settled.
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Review from Greg W (Son of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to be happy most of the time. The times when she gets upset, this is due to her confusion when she doesn't know what is going on. The staff here are lovely. They treat her well and comfort her when she is upset. My mother loves to be warm. Occasionally she finds the temperature to be too high.
I (as a visitor) usually find it uncomfortably warm.
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Review from Sheila M (Niece of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a resident of Ashbourne Lodge since January 2018. He is well looked after. I had no worries and staff are brilliant and well organised.
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Review from James D (Resident) assisted by family/friend published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and helpful. Always willing to help. Food, cleanliness, facilities, all satisfactory.
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Review from Malcolm B (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is treated with great care and support by the staff. She is always treated as an individual with dignity. Staff are resilient, long-suffering and good humoured. They respond positively to all requests and concerns. We are very happy that our mother is in a loving, caring, supportive environment.
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Review from E M (Wife of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband became a resident at Ashbourne Lodge in May 2017. I visit regularly and have found the staff patient, caring and tolerant. Food is provided frequently and often which pleases my husband as he has a good appetite.
I like the practice of residents being in the lounge during the day as opposed
to them sitting in their rooms on their own. I think everyone needs stimulus. Overall appraisal "good".
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Review from Patricia G (Resident) assisted by family/friend published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Ashbourne Lodge for eight months. Throughout this time I have been very well cared for but this was especially so when I became ill. Every member of staff went out of their way to see that I had everything that I needed and their understanding and patience were first rate.
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Review from P W (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with my mother's care, for her health and wellbeing.
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Review from Anne R (Friend of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visits here I have seen a few changes and not for the better. Some staff are good and others not. I have been disappointed lately.
Reply from Clare Sheehan, Care Advisor at Ashbourne Lodge Care HomeThank you for taking the time to complete a review for us at Ashbourne Lodge and we are extremely pleased to read that you find the care and services good and excellent. We pride ourselves on providing kind care and our Home Manager is working closely with the staff to continue to improve the standards of care and hospitalities in the home.

We do hope you find that staff are kind and standards are improving, our Home Manager is always happy to discuss any changes in the home with Resident’s and relatives and will continue to communicate with you in monthly meetings. We also welcome Residents and relatives to speak with the Manager when they are visiting the home at any time.
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Review from Kathleen W (Resident) assisted by family/friend published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All I can say is I have enjoyed my stay here.
Reply from Clare Sheehan, Care Advisor at Ashbourne Lodge Care HomeWe are delighted that you are satisfied with Ashbourne Lodge, we pride ourselves on providing kind care and will arrange to review your care with you to help us to improve our standards of care and hospitality in all areas. Please be assured our Home Manager is always seeking feedback and comments from residents and relatives to assist us to improve our services. Thank you for taking the time to complete a review card for us.
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Review from F B (Granddaughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lot's going on in the lounges. Nice facilities e.g dining room and lounge and rooms. Activities are great and always something going on such as singers and raffles and trips out.


The staff are very friendly, approachable and understanding.

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Review from Gillian M (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service and caring staff.
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Review from Edna Janet W (Friend of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend settled very nicely and seems very happy at Ashbourne Lodge, eating and drinking really well.


As someone who said she would never go in to a care home, she has settled really well, which is very surprising to me. She is very happy and looked after at Ashbourne Lodge.

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Review from F F (Daughter-in-law of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and attention given to mam. She has a lovely room which is well maintained. Food is good and always served well. Staff treat mam with gentle and loving care.
Activities and entertainment are good. We are always encouraged to be involved. Management is friendly and efficient.
We are very happy with care provided.
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Review from Jacqui R (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I believe with the management in place that in time my review ratings will be excellent.


Please keep up the good work in all departments.

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Review from Paulina D (Friend of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my second visit to see my friend/ex-neighbour. Staff have been very pleasant both times. Very friendly and attentive to residents. Have sorted out issues/towels not replaced, but on reminder, a replacement was put in and a spare left in the drawer.
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Review from K M (Daughter of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashbourne Lodge provides a caring environment.
The management is very approachable and responsive; the staff are great with my mother.
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Review from Linda C (Wife of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my husbands to care and how I am treated by all members of staff when I visit the home, they are very kind and friendly. I am able to speak/contact the manager with any worries or problems I have and she is always happy to help.
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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Ashbourne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.995 for Ashbourne Lodge Care Home is calculated as follows: ( (215 Excellents x 5) + (1 Goods x 4) ) ÷ 216 Ratings = 4.995
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Ashbourne Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (1)

Punam

Punam Randhawa

Job Title: Home Manager Joined: 2017

What does ‘kindness’ mean to you?


“I believe that kind care means being honest, listening and acting on requests.”


Punam has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Punam joined Ashbourne Lodge as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashbourne Lodge.


When asked what she enjoys most about her role, Punam remarked: “I get enormous satisfaction from seeing our Residents well looked after.”


Away from work, Punam enjoys listening to music and socialising with her family and friends.


If you would like to find out more information about Ashbourne Lodge, Punam has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge Care Home to verify any information. View our terms and conditions. Ashbourne Lodge Care Home has an Enhanced Service - more info.