Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU

Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.

Group: Wellburn Care Homes Ltd

Person in charge: Sonia Metcalf (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 25

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Glenholme House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Glenholme House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Glenholme House is calculated as follows: ( (181 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 238 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Glenholme House is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 19 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Glenholme House has a Review Score of 9.7 (9.727) from 20 Reviews


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glenholme House?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Glenholme House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

We went to visit Mam at the weekend (it was a surprise, Mam and the home didn't know I was going) we live nearly 500 miles away, so it's so important to us that Mam is safe and happy. What can I say, Mam is so happy, from once giving up on life before she moved in, she is like a new lady, she joins in nearly all the activities (not the small animals she has never liked them) things I have never seen her do before, she especially likes getting out on the bus. As a family, we are so grateful to the home and especially the staff who are always warm and welcoming, not just to Mam but family and visitors who go into visit Mam. This combined with their professionalism makes choosing this home the best thing we ever did and I would highly recommend this home to anyone.

How likely would you be to recommend Glenholme House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My mother has been a resident at Glenholme house for only a short while, but has settled in nicely. She enjoys being there which for all her family was a worry as we thought she may have fretted.

The staff are exceptional and the food is excellent.

I am relieved that the care she gets is of a very high standard.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.8 out of 5

We have been visiting a close friend for over a year and have always found the care home clean and tidy. The staff are all very friendly and there are plenty of activities arranged, as well as trips out. She is being well cared for.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.4 out of 5

Carers and all staff are very helpful. Grandmother looks clean and she is happy and content. We couldn't ask for more.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

The staff were very welcoming. They offered tea/coffee and juice to the great-grandchildren as well as biscuits. My nana looked clean, tidy and most importantly she was happy. The atmosphere was lovely and the staff couldn't do enough to help.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

The carers are first class the, accommodation is good and the home at the moment is completely being refurbished.

The meals are nutritious and well presented. Activities are many and varied.

How likely would you be to recommend Glenholme House? Likely

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Average Rating:   4.8 out of 5

We always find the staff to be very welcoming. There is always an upbeat happy atmosphere and it really lifts the spirits of visitors and residents. There are always activities for the residents and plenty of outings. The staff are all very caring and accommodating, nothing is ever too much trouble. We always feel relaxed when we visit and are made to feel like part of the Glenholme family.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.5 out of 5

My mother-in-law moved to Glenholme in August this year. The change in her has been amazing. She has now settled in and our family are pleased with her care.
The staff from management to cleaners are always pleasant and very helpful, whilst remaining professional.
The help my wife has received from them since her mother was admitted has been greatly appreciated.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

My nana has been a resident since August. She is now happy at this home.
The staff are kind, caring and good at their jobs. The home is always warm and welcoming and clean.
Nana enjoys the entertainment and the outings as well as the food.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

The care my mother receives at Glenholme is very good. I cannot fault any of the staff. They go the extra mile to make sure that her needs are met.
The food is very nice and very appetising.
The home has just been renovated to a very high standard.
All in all, a happy home!

How likely would you be to recommend Glenholme House? Likely

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Average Rating:   4.8 out of 5

My mother moved into Glenholme in January 2017. I have been extremely happy with her care there. The staff are friendly and helpful and nothing ever seems to be a bother.

My mother is settled and enjoys the company.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.8 out of 5

Mom has settled in nicely.
Plenty of staff who are always pleasant and extremely helpful.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are always pleasant and happy to help. They know all the residents and their families and they genuinely care. The daily activities are fantastic.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.4 out of 5

Mam has always been very happy here, staff are caring and I have no concerns. There are lots of activities and I feel she is well looked after. Now that the home is being refurbished (which was long overdue) I feel much more that she is in the very best place. Well done to everyone at Glenholme.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.3 out of 5

Glenholme House is a friendly care home. From walking in, to walking out, the staff are constantly interacting with the residents. There is a full activity programme for those wishing to participate and those that don't have to. With only 36 residents everyone knows everyone.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.5 out of 5

My mum seems the happiest she has been in her life for a long time. She is well fed, kept warm and cared for very well. All staff I meet are very attentive to her needs. She is safe and secure and I feel very reassured she is in the best hands. The care home always lets me know if anything needs doing for mam. Mam is settled and sees this as her home now.

How likely would you be to recommend Glenholme House? Extremely Unlikely

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Average Rating:   4.8 out of 5

My Nana seems happy and settled since moving into Glenholme House. Home is lovely and the staff are very helpful and friendly. Plenty of activities and outings for residents.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

Mum seems to be settling in now and seems happy and comfortable. Plenty of staff who are always welcoming and friendly. The home has a lovely, warm, and homely feeling. Plenty of activities and outings for the residents. The refurbishment is amazing.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.9 out of 5

I have complete confidence in the staff at Glenholme House regarding the care of my mother. She can be very vocal at times of confusion but the staff are able to reassure her with calm words and a cuddle! She has an irregular sleep pattern but her meals are always ordered at a time to suit her. She can get distressed when the staff attend to her personal care but the staff act quickly and professionally to ensure she is kept clean and dry. I have such faith in the staff that I recently recommended the home to a friend whose mother is now a resident.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.3 out of 5

I am very pleased with the care and attention my mam receives in this care home. Due to her mood swings, mam can be very difficult to care for and I have always found both day and night staff to be very patient and caring. She is allowed to stay in bed in a morning if she doesn't want to get up early and although she is on stage 3 diet she enjoys her food.

How likely would you be to recommend Glenholme House? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

Sonia

Sonia Metcalf

Job Title: Home Manager

Joined: 2014

Description:

Sonia has worked for Wellburn Care for the past 4 years, starting as a care assistant at their Nightingale Hall Home. She has since progressed within the company, being promoted to Team Leader and Deputy Manager, before becoming Manager at Glenholme House. Sonia has worked in the care industry for the past 7 years and has her NVQ Level 2. She is currently working towards her NVQ Level 5.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Glenholme House