Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.7 80 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.
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Care Provided by Glenholme House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £990 – £1320
  • Self-Funded Residential Dementia Care: £990 – £1320
  • RESPITE Self-Funded Residential Care: £990 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £990 – £1320

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Glenholme House to find out the exact price for your requirements.

Contact Glenholme House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Glenholme House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Peebles (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Glenholme House Reviews (80)

9.7

Glenholme House has a Review Score of 9.7 (9.674) out of 10, based on 17 reviews in the last 2 years.
Over all time Glenholme House has 80 reviews.

Overall Experience
  • 70
  • 9
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Date Published
  • 80
  • 7
  • 12
  • 17
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Reviewer Connection to Glenholme House
  • 46
  • 10
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 80, showing 1-20
Review from D P (Son of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been impressed by the care that Mam has received in Glenholme house. The staff have been very helpful including updating and acting on her care plan to get her downstairs more. The costs while expensive in absolute terms are in line with those of other homes in the region of a similar standard.
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseThank you so much for taking the time to review our home! Our staff takes great pride in delivering the highest possible level of person-centred care, and it's clear that their dedication is having a huge impact not just on your mum, but on your wider family too. We're grateful for the trust you've placed in us. We'll ensure that your kind words are passed on to the rest of the team at Glenholme House.
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Review from Michelle G (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad only been here few weeks and loves it
Management and all staff are very professional and totally supportive
The home has a very family oriented feel and go above and beyond in all aspects of care dad seems so happy here Thankyou to everyone
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseThank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Glenholme House.
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Review from Nicola W (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been blown away by the care shown to my Dad since he moved into Glenholme, in Nov 2025. From the very first meeting, the team showed a holistic approach to his care, including supporting all of us through the transition. The team have turned what was a gut wrenching decision to have to make,
into a positive and seamless experience. Every aspect of my Dad's care gets excellent attention, from ensuring he's dressed smartly to dealing with serious medical emergencies. They've also taken the time to get to know him as an individual - from what he likes to eat ( he loves the food!) , to engaging him in SAFC banter. The team also look after my Mam when she visits - providing practical and emotional support. The atmosphere in the home is welcoming, with lots of chat and laughter, and has the feeling of a home, not an institution. This makes all the difference. Knowing he is in such a supportive and warm environment brings real peace of mind. Forever thankful.
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseWhat a lovely review! We're thrilled to hear that your dad is loving life in his new home, and that he and your family have felt supported by our staff throughout the process. Our staff takes great pride in delivering the highest possible level of person-centred care, and this extends to our residents' loved ones, too. Thank you for taking the time to recommend our home. We'll ensure that your positive feedback is passed onto the wider Glenholme House team.
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Review from D S (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam Greta has been at Glenholm for over 2year to which she has settled in ..its a big responsibility finding somewhere for your parent to live her later years out ..I feel I have got it right with Glenholme I love it a big thank you to everyone keep up the good work
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseThank you for taking the time to review our home. It's fantastic to hear that your mother has settled into life in her new home. Our team prides themselves on delivering the best possible level of person-centred care, and it is clear that this has made a big difference to both your mum's life, and your family's too. We'll ensure your kind words are passed onto the rest of the Glenholme House team.
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Review from Jenna S (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cant praise Glenhome enough. They have been so caring with my mum. I have no worries her staying there. They phone me to let me know if anything wrong. They got her straight to hospital when she took a bad turn. They do so many nice activities with the residence. The place is always super clean .
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseThank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Glenholme House.
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Review from Helen G (Sister of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home. The staff are amazing, so kind and supportive, professional and competent.


They not only give my sister the best care possible but support me so much, they probably don't even realise.


Home rooms are lovely, food amazing and entertainment/activities really relevant

and fun!
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseThank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your sister's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Glenholme House.
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Review from Julie B (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went into Glenholme House following a spell in hospital which meant he was unable to return home. The manager went well beyond what was required to help me to navigate the care system which is lacking in general advice and proves to be very stressful. I would like to thank her for her time, patience
and respect. My Dad has never given anything but praise for every member of staff and is very complimentary about the food. As a family, we have been so impressed with Glenholme House that we have taken the decision for our Mam to move in so that they can be together. Again, I have had nothing but patience, help and advice to whoever I have spoken to.
I have been kept up to date with any developments affecting my Dad and I am more than happy that procedures are followed.
Thank you all for the care, respect and dignity given to my Dad, it means so much.
Reply from Wellburn Care Homes, Marketing Assistant at Glenholme HouseWhat a wonderful review! We're so pleased to hear your father has had such a positive experience at Glenholme House and that our staff has been able to provide the care and support he needs. It's clear that our team has made a significant impact on his life, and we're grateful for the trust you've placed in us. We'll continue to work hard to ensure that your father receives the best possible care! Thank you for taking the time to share your review, and we'll be sure to pass it on to the rest of the team at Glenholme House.
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Review from Alan H (Son of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is happy and safe at Glenholme House. They always have activities in place and she enjoys the food too.
All the staff I have met have been very friendly and helpful. I feel her needs are being met.
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Review from Victoria O (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had resided at Glenholme for over a year now and we have found the staff and the care he receives excellent. They all go above and beyond to support him to be clean, engaged with and mostly; happy. My dad has recently had a decline with his health and the MDT meetings and reviews have been
invaluable. There has been a consistent coordinated approach to provide the best health care plan to meet his needs and incorporate his and our wishes and feeling with regards to ongoing care. We as a family feel fully supported to make decisions for him to be looked after. We are very grateful for the staff treating dad with dignity and like their own. Thank you xx
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Review from Alexander S (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Glenholme since Jan 2025. He has had great service beyond what I expected from a care home. Taken out on trips in the homes bus, assistance and transport to my daughters wedding. Instant assistance after having falls, a cheery, friendly family atmosphere.
Reply from Wellburn Care Homes, Admissions Officer at Glenholme HouseThank you so much for sharing your positive experience at Glenholme. We are thrilled to hear that your dad has received exceptional care and support since joining us in January 2025. Our team's commitment to creating a warm, family-like atmosphere and ensuring our residents enjoy enriching activities, like outings and special events. Your kind words about our staff's prompt assistance and dedication truly motivate us to continue providing the quality care. We'll ensure these kind words are passed onto the team at Glenholme House.
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Review from David G (Husband of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the home and the people who work there and the mangement. Kepp up the good work.
Reply from Wellburn Care Homes, Admissions Officer at Glenholme HouseThank you so much for your kind words! We are thrilled to hear that you both are enjoying Glenholme House. Your feedback inspires us to continue delivering exceptional service. We look forward to maintaining this positive experience for you and your partner. I'll ensure the positive words are passed on to the team!
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Review from R K (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Glenholme look after our mother wonderfully. Everyone knows her and what her needs are, they do everything they can to ensure Mam leads a happy and healthy life.
Staff contact us regularly with updates on Mam's wellbeing and any changes to her medication and care needs.
Glenholme is spotlessly
clean and Mam is always in freshly laundered, coordinating clothes.
Visiting Glenholme is a pleasure, the staff are cheerful and welcoming and there are activities for residents every morning and afternoon.
The care and dedication of the Glenholme staff is clear, they treat every resident as an individual and we feel lucky that our mother is in their safe hands.
Reply from Wellburn Care Homes, Marketing & Activities at Glenholme HouseThank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Glenholme House.
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Review from Kate B (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to place my dad into care only 2 weeks ago, and Glenholme was by far the best choice we could have made. Two weeks isn't a long time, but this review is absolutely well deserved, and probably would just become more glowing as time went on! All of the staff are so friendly - nothing is a bother
to them and they're always happy to answer any questions or put our minds at ease, even when we think we're being pests! It is obvious just how much they care about all of their residents, you can tell nothing is forced or fake - they are genuine, lovely people.
He's settled in so well and is clearly happy there. The activities are amazing - so varied and enjoyable, and we love seeing pictures of him on their social media page.
The home itself is bright, spacious and clean, there's nothing that we can fault.
Every time I go to visit I'm reminded of how fortunate we were to have been able to have Dad live there. Thank you all for taking such good care of my precious dad.
Reply from Wellburn Care Homes, Marketing & Activities at Glenholme HouseThank you so much for taking the time to share your wonderful experience with us at Glenholme House. We're thrilled to hear that your dad has settled in so well and is enjoying our care and activities. We're proud of our staff's commitment to providing exceptional care and service, and we're glad to hear that they've been able to put your mind at ease. We're also grateful for your kind words about our home and the care we provide and we'll be sure to pass these on to the rest of the team at Glenholme House.
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Review from J R (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has a good quality of life at Glenholme, and I am always impressed by the number of activities there are at the home. The staff are really friendly when I visit or see Mum weekly by video call. It is great that I can speak to her weekly and she obviously gets on well with the staff who help
her video call. She has been there a long time and they talk like old friends. I live some distance away so the ability to talk by video call is really important to us.
Reply from Wellburn Care Home, Marketing & Activities at Glenholme HouseThank you so much for taking the time to share your wonderful review about Glenholme! We're thrilled to hear that your mother has a good quality of life and the feedback about the numerous activities we offer. It's also great to know that our staff are friendly and helpful, and that they've developed a close relationship with your mother. We're glad that our video call service is also making a positive impact, allowing you to stay in touch with your mother despite the distance. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Glenholme House.
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Review from L P (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has started to have moments/days of extreme depression and confusion due to her dementia. The staff are always extremely kind and caring towards her and do their best to comfort her. They also keep us very well informed of any issues arising from Mum’s dementia.
Reply from Wellburn Care Homes, Marketing & Activities at Glenholme HouseThank you so much for taking the time to share your review with us. We are grateful to hear that our staff have been able to provide kind and caring support to her during these challenging times. We are committed to providing compassionate care and appreciate your feedback on our communication style. We will continue to do our best to support Mum and your family. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Glenholme House.
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Review from J O (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank Glenholme enough for the care and attention they show to Mam and also our family when visiting. Keep up the excellent work in what is a very challenging job.
Reply from Wellburn Care Homes, Marketing & Activities at Glenholme HouseThank you so much for taking the time to share your wonderful review! We're thrilled to hear that Mam and your family have received such exceptional care and attention from our team. Thank you for your kind words and for acknowledging the challenges that our staff face every day. And again, thank you for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Glenholme House.
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Review from Julie F (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam settled very well at Glenholme House and the staff have been brilliant with her. Everyone is always friendly and very caring about my mam. I would recommend Glenholme to anyone without any doubts. They do a fantastic job.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you so much for taking the time to share your wonderful review about Glenholme House! We're thrilled to hear that your mam has settled in so well and that our staff have been providing excellent care and support. Thank you again for your review and your kind words - we'll be sure to pass these on to the rest of the team at Glenholme House.
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Review from C K (Daughter-in-law of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went in for several weeks after a hospital stay. I can honestly say that all the staff were amazing. All are friendly and caring. I was amazed at the activities they did every week. My mother-in-law came on leaps and bounds. Thankful to you all, a wonderful team.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you so much for your lovely review! We are thrilled to hear that your mother-in-law had such a positive experience with us. Your kind words about our staff and activities are also much appreciated and we'll be sure to share your review with the rest of the team.
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Review from Lesley Y (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this care home are just amazing, mam has just had a wonderful Christmas despite being very poorly, her presents from the staff were just hand-picked for her and exactly what she would have worn.
Each and every member of staff from the manager to the domestic staff and admin are all so
caring and person-centred. Not only is mam looked after they are looking after us too in such an extremely difficult time. Thank you so much Glenholme staff who we now class as family. God bless and never change the care and attention you give to every resident who is in your care.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you so much for your lovely review of Glenholme House. We are so pleased to have supported you through this difficult time and it's lovely to hear your kind words regarding the quality of care we provide. We will make sure to pass on your feedback to the rest of the team at Glenholme.
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Review from Berny S (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy with home, Dad likes it. If got problems it gets sorted. Like the home, love to see them all out on day trips. Always doing things with them. Thank them for all they do. One thing about Dad's clothes going missing, socks, vest, it's a nightmare, sick off buying them.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Glenholme House is calculated as follows: ( (161 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 203 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Glenholme House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Natasha

Natasha Peebles

Job Title: Home Manager Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earned a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds both a Level 3 and a Level 5 NVQ in Health & Social Care.

Cheryl

Cheryl Phillips

Job Title: Deputy Manager Joined: 2025

Cheryl joined the care sector in 2007 as a Care Assistant and was promoted to Team Leader in 2011. She steadily progressed to Night Manager in 2024 and joined Glenholme House as Deputy Manager in November 2025. Cheryl has her Level 3 NVQ and hopes to begin working towards her Level 5 qualification shortly.

Frequently Asked Questions about Glenholme House

What types of Care is Glenholme House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Glenholme House have?

There are 40 Single Rooms.

What are the Facilities & Services at Glenholme House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Glenholme House to the centre of Sunderland?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenholme House to verify any information. View our terms and conditions. Glenholme House has an Enhanced Service - more info.