






Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who...
Care Provided by Glenholme House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Glenholme House for full pricing details and T&Cs.
Contact Glenholme House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Natasha Peebles (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (3)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Glenholme House Reviews (83)
Glenholme House has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years.
Over all time Glenholme House has 83 reviews.
My mother-in-law went in for several weeks after a hospital stay. I can honestly say that all the staff were amazing. All are friendly and caring. I was amazed at the activities they did every week. My mother-in-law came on leaps and bounds. Thankful to you all, a wonderful team.
Thank you so much for your lovely review! We are thrilled to hear that your mother-in-law had such a positive experience with us. Your kind words about our staff and activities are also much appreciated and we'll be sure to share your review with the rest of the team.
Each and every member of staff from the manager to the domestic staff and admin are all so caring and person-centred. Not only is mam looked after they are looking after us too in such an extremely difficult time. Thank you so much Glenholme staff who we now class as family. God bless and never change the care and attention you give to every resident who is in your care.
Thank you so much for your lovely review of Glenholme House. We are so pleased to have supported you through this difficult time and it's lovely to hear your kind words regarding the quality of care we provide. We will make sure to pass on your feedback to the rest of the team at Glenholme.
Happy with home, Dad likes it. If got problems it gets sorted. Like the home, love to see them all out on day trips. Always doing things with them. Thank them for all they do. One thing about Dad's clothes going missing, socks, vest, it's a nightmare, sick off buying them.
All staff have been really welcoming, helpful and supportive. Dad previously attended Glenholme for daytime activity before COVID and loved his time with staff and residents. In March of this year, Dad become a resident at a particularly difficult time for our family. Within forty-eight hours we saw a difference in Dad's appearance, personal hygiene, demeanour and this was purely down to the care, attention, stimulation, nutrition, hydration, support and a sense of belonging and being safe. In six months, Dad is so very happy. He loves all the activities and staff and only this week told me 'I have a lovely life'. Glenholme is a brilliant example of what good care can achieve.
Thank you so much for your wonderful review! We truly appreciate your kind words and are so happy your dad feels comfortable, safe and happy with the care he receives at Glenholme House. We will pass on your message to the rest of the team, they will be touched by your kind feedback.
Many thanks for their hard work - they deserve a pay rise!
The staff are kind, patient and empathetic to her needs, which are many.
Thank you so much for your wonderful review! It's lovely to hear the team at Glenholme House has been so thoughtful and caring for your mother-in-law. We will pass on your message to the rest of the team; they will be touched by your kind feedback.
The only criticism I would have would be in ensuring Mam is always in clean clothing and has help each day in choosing nice outfits.
It is a very difficult time seeing the parent you love slowly slipping away both physically and mentally. So it is a great comfort to know she is somewhere, like Glenholme, with a safe and caring environment to support her needs. Whenever I have a question I find the staff very approachable and kind in their responses to set my mind at ease.
I am very pleased with the care that Mum receives at Glenholme. I do not live locally but I have peace of mind knowing she is settled and well looked after. I would not hesitate to recommend Glenholme to anyone looking for a nursing home for a relative.
The home provides a huge variety of day activities, tailored for everyone and creates a great social environment.
Individual care is also evident and when my mum needs extra support it’s there for her. I now have peace of mind my mum is safe, happy and well looked after.
We moved Dad here after a bad experience at another care home and the difference was amazing.
The staff are brilliant, from the carers to the cleaning girls to the chefs and the wonderful activities they provide.
Dad sadly passed away, we requested that he spent his final hours here instead of in a cold clinical hospital and we were so grateful for the care and love we received as a family at this sad time.
Thank you, Glenholme House.
Thank you so much for your lovely review of Glenholme House - we are so pleased your dad enjoyed his time with us and our thoughts are with you and your family at this difficult time. We will pass on your kind words to the rest of the team at Glenholme House.
My mum had a short stay at Glenholme House. Fabulous staff and home; she was so well cared for. I couldn’t recommend this care home enough. The daily entertainment schedule would rival any holiday camp, and my mum said the food and choice were beautiful. The amazing care my mum received got her back on her feet in no time. Immaculate, well-presented surroundings, with a lovely garden and a great location.
Hi Elaine, thank you so much for your lovely review of Glenholme House. We are especially pleased your mum enjoyed the activities schedule we have available at Glenholme! We will make sure to pass on your kind words to the rest of the team.
As a family we have been welcomed and supported when visiting our Mum.
There are many activities organised for the residents and relatives are well informed about everything that is going on.
It has been an extremely difficult time having our mum in a care home, but we know she is safe and well cared for.
The staff are very responsive to both Mum’s needs and any information we ask for.
Hi Susan - thank you so much for your lovely review of Glenholme House. We are so pleased you are happy with the quality of care your mother is receiving, as it is our top priority to make sure we provide a safe and caring environment for our residents. We will make sure to pass on your kind words to the rest of the team at Glenholme!
This is an immaculate home. The care Mam receives is second to none and we can't thank the staff enough. The staff are amazing. Mam is settled and happy. Activities are always readily available. The care not only applies to Mam, but they are also fantastic with the family too and nothing is of bother to them. We are always greeted with a smile and a warm welcome. Thank you, Glenholme House. You should be proud of yourselves, each and every one of you.
Hi Carol, thank you so much for your lovely review of Glenholme House! We are so pleased you are happy with the care your mother is receiving and that she is settled and happy at Glenholme. We will make sure to pass on your kind words to the rest of the staff at Glenholme.
My mam was only with you for a short time, as she was poorly and sadly passed away, but we can't thank you enough for the care she was given while she was with you. The kindness was also extended to the rest of our family, as well; your staff are so thoughtful - you should all be proud of yourselves. As a family, we can only thank you from the bottom of our hearts, as you made what was a heartbreaking time for us more bearable. God Bless.
Carol, it is so lovely hearing such positive feedback - we are so glad your mum was happy when staying with us! And it's so important that while we take care of our residents, we support their families too, so it's amazing to know that you felt supported along the way. We'll pass on your kind message to the rest of the team.
An immaculate care home with fantastic caring staff. Friendly atmosphere, lots of activities and outings for the residents. Comes highly recommended.
Thank you for the lovely review, we are so glad to hear you speak so highly of Glenholme!
Excellent care home, lots of activities for the residents and lovely home-cooked food. Very pleasant, well-maintained gardens to the rear. Friendly committed staff who always work hard. No negatives to speak about.
Thank you, Helen, for your lovely review! We are so glad you have found the home itself, the activities and the teams all friendly and accommodating.
Receives very good care. Well looked after.
Thank you for the positive feedback, Brenda, it is greatly appreciated!
Mam moved to Glenholme House in December 2020 and though the circumstances enforced by Covid made visiting difficult, the family was still involved in all decisions, however minor, involving Mam's care. She settled immediately, not least due to receiving the best of care from cheerful, motivated and friendly staff who continue to go the extra mile to make her comfortable and safe.
Thank you for the lovely feedback, Andrea - Covid was a difficult time for us all, so we are glad to hear your mam and your family felt involved and supported during those circumstances. We will pass on your kind message about the staff to the rest of our team.
There is always something happening - a good variety of activities that are updated on Facebook which keeps me updated when I am unable to visit.
Would definitely recommend.
Hi Diana, we are so glad to hear your mam is feeling happy and healthy with us here at Glenholme House! There is nothing more encouraging than the positive testimonies we receive, so we'll make sure we pass this on to the rest of our team!
My aunt arrived at Glenhome House in December 2021. Her state of health was poor and it was important she moved to a safe and secure place where she was genuinely cared for. You never really know until someone has been there for a while so nearly one year down the line, I can safely say her quality of life has improved immensely. She is well looked after by staff who really do care about her and spend time even though they have busy roles - they know part of their job is to give attention and share a story or joke. The management team do a great job and try hard to keep on top of my aunt's many ailments and medications. Sometimes they could provide more timely updates as I can get these from my aunt first and these can sound more dramatic than needed! The fees are expensive but I know running costs are high. That said, I always feel the care and attention she receives are genuine and heartfelt which is so important as I live a fair distance away. Keep up the good work team!
Andrew, we are so happy to hear that your aunt's quality of life has so drastically improved since moving into Glenholme House! Your feedback will be strongly appreciated by our staff, we will pass your lovely message on to the rest of our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Glenholme House.
There are no upcoming events for Glenholme House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Glenholme House.
Meet the Team (2)

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earned a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.
Natasha holds both a Level 3 and a Level 5 NVQ in Health & Social Care.

Cheryl joined the care sector in 2007 as a Care Assistant and was promoted to Team Leader in 2011. She steadily progressed to Night Manager in 2024 and joined Glenholme House as Deputy Manager in November 2025. Cheryl has her Level 3 NVQ and hopes to begin working towards her Level 5 qualification shortly.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenholme House to verify any information. View our terms and conditions. Glenholme House has an Enhanced Service -more info.