Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.7 80 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.
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Care Provided by Glenholme House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £990 – £1320
  • Self-Funded Residential Dementia Care: £990 – £1320
  • RESPITE Self-Funded Residential Care: £990 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £990 – £1320

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Glenholme House to find out the exact price for your requirements.

Contact Glenholme House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Glenholme House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Peebles (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Glenholme House Reviews (80)

9.7

Glenholme House has a Review Score of 9.7 (9.674) out of 10, based on 17 reviews in the last 2 years.
Over all time Glenholme House has 80 reviews.

Overall Experience
  • 70
  • 9
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Date Published
  • 80
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  • 17
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Reviewer Connection to Glenholme House
  • 46
  • 10
  • 5
  • 2
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Total of 80, showing 21-40
Review from Sandra A (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been really welcoming, helpful and supportive. Dad previously attended Glenholme for daytime activity before COVID and loved his time with staff and residents. In March of this year, Dad become a resident at a particularly difficult time for our family. Within forty-eight hours we saw
a difference in Dad's appearance, personal hygiene, demeanour and this was purely down to the care, attention, stimulation, nutrition, hydration, support and a sense of belonging and being safe. In six months, Dad is so very happy. He loves all the activities and staff and only this week told me 'I have a lovely life'. Glenholme is a brilliant example of what good care can achieve.
Reply from Bryony Dale, Marketing and Activities Manager at Glenholme HouseThank you so much for your wonderful review! We truly appreciate your kind words and are so happy your dad feels comfortable, safe and happy with the care he receives at Glenholme House. We will pass on your message to the rest of the team, they will be touched by your kind feedback.
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Review from Joanne F (Daughter-in-law of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is well cared for by the lovely staff at Glenholme.
Many thanks for their hard work - they deserve a pay rise!
The staff are kind, patient and empathetic to her needs, which are many.
Reply from Bryony Dale, Marketing Activities Manager at Glenholme HouseThank you so much for your wonderful review! It's lovely to hear the team at Glenholme House has been so thoughtful and caring for your mother-in-law. We will pass on your message to the rest of the team; they will be touched by your kind feedback.
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Review from Ann S (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mam has been a resident at Glenholme for just over 2 years and as a family, we feel that she is settled and safe. The staff situation appears more stable with a calm friendly atmosphere. There are lots of opportunities for socialising. Mam's room is always clean and tidy.
The only criticism I
would have would be in ensuring Mam is always in clean clothing and has help each day in choosing nice outfits.
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Review from Ian B (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very difficult time seeing the parent you love slowly slipping away both physically and mentally. So it is a great comfort to know she is somewhere, like Glenholme, with a safe and caring environment to support her needs. Whenever I have a question I find the staff very approachable and kind
in their responses to set my mind at ease.
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Review from L F (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that Mum receives at Glenholme. I do not live locally but I have peace of mind knowing she is settled and well looked after. I would not hesitate to recommend Glenholme to anyone looking for a nursing home for a relative.
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Review from C D (Daughter of Resident) published on 24 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Glenholme House Care Home for just coming up to a year. After being so independent, I was worried she would not settle but she is so happy and content living there. All of the staff are excellent, caring and professional, I can’t thank them enough for the care they provide. The
home is always clean, well-run and secure for residents.
The home provides a huge variety of day activities, tailored for everyone and creates a great social environment.
Individual care is also evident and when my mum needs extra support it’s there for her. I now have peace of mind my mum is safe, happy and well looked after.
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Review from Elaine W (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend this care home.
We moved Dad here after a bad experience at another care home and the difference was amazing.
The staff are brilliant, from the carers to the cleaning girls to the chefs and the wonderful activities they provide.
Dad sadly passed away, we requested that he spent his
final hours here instead of in a cold clinical hospital and we were so grateful for the care and love we received as a family at this sad time.
Thank you, Glenholme House.
Reply from Isobel Moran, Marketing Co-ordinator at Glenholme HouseThank you so much for your lovely review of Glenholme House - we are so pleased your dad enjoyed his time with us and our thoughts are with you and your family at this difficult time. We will pass on your kind words to the rest of the team at Glenholme House.
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Review from Elaine M (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a short stay at Glenholme House. Fabulous staff and home; she was so well cared for. I couldn’t recommend this care home enough. The daily entertainment schedule would rival any holiday camp, and my mum said the food and choice were beautiful. The amazing care my mum received got her back
on her feet in no time. Immaculate, well-presented surroundings, with a lovely garden and a great location.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseHi Elaine, thank you so much for your lovely review of Glenholme House. We are especially pleased your mum enjoyed the activities schedule we have available at Glenholme! We will make sure to pass on your kind words to the rest of the team.
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Review from Susan S (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Glenholme work extremely hard to provide a safe and caring environment for all their residents.
As a family we have been welcomed and supported when visiting our Mum.
There are many activities organised for the residents and relatives are well informed about everything that is going on.
It has been an extremely difficult time having our mum in a care home, but we know she is safe and well cared for.
The staff are very responsive to both Mum’s needs and any information we ask for.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseHi Susan - thank you so much for your lovely review of Glenholme House. We are so pleased you are happy with the quality of care your mother is receiving, as it is our top priority to make sure we provide a safe and caring environment for our residents. We will make sure to pass on your kind words to the rest of the team at Glenholme!
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Review from Carol W (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an immaculate home. The care Mam receives is second to none and we can't thank the staff enough. The staff are amazing. Mam is settled and happy. Activities are always readily available. The care not only applies to Mam, but they are also fantastic with the family too and nothing is of bother
to them. We are always greeted with a smile and a warm welcome. Thank you, Glenholme House. You should be proud of yourselves, each and every one of you.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseHi Carol, thank you so much for your lovely review of Glenholme House! We are so pleased you are happy with the care your mother is receiving and that she is settled and happy at Glenholme. We will make sure to pass on your kind words to the rest of the staff at Glenholme.
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Review from Carol F (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was only with you for a short time, as she was poorly and sadly passed away, but we can't thank you enough for the care she was given while she was with you. The kindness was also extended to the rest of our family, as well; your staff are so thoughtful - you should all be proud of yourselves.
As a family, we can only thank you from the bottom of our hearts, as you made what was a heartbreaking time for us more bearable. God Bless.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseCarol, it is so lovely hearing such positive feedback - we are so glad your mum was happy when staying with us! And it's so important that while we take care of our residents, we support their families too, so it's amazing to know that you felt supported along the way. We'll pass on your kind message to the rest of the team.
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Review from G C (Son-in-law of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An immaculate care home with fantastic caring staff. Friendly atmosphere, lots of activities and outings for the residents. Comes highly recommended.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you for the lovely review, we are so glad to hear you speak so highly of Glenholme!
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Review from Helen S (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, lots of activities for the residents and lovely home-cooked food. Very pleasant, well-maintained gardens to the rear. Friendly committed staff who always work hard. No negatives to speak about.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you, Helen, for your lovely review! We are so glad you have found the home itself, the activities and the teams all friendly and accommodating.
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Review from Brenda F (Friend of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Receives very good care. Well looked after.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you for the positive feedback, Brenda, it is greatly appreciated!
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Review from Andrea B (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam moved to Glenholme House in December 2020 and though the circumstances enforced by Covid made visiting difficult, the family was still involved in all decisions, however minor, involving Mam's care. She settled immediately, not least due to receiving the best of care from cheerful, motivated and
friendly staff who continue to go the extra mile to make her comfortable and safe.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseThank you for the lovely feedback, Andrea - Covid was a difficult time for us all, so we are glad to hear your mam and your family felt involved and supported during those circumstances. We will pass on your kind message about the staff to the rest of our team.
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Review from Diana G (Daughter of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is very well looked after, nothing is too much trouble for the amazing staff at Glenholme, always kept updated as to Mam's welfare, mam is very happy there, always laughing, singing and dancing.
There is always something happening - a good variety of activities that are updated on Facebook which
keeps me updated when I am unable to visit.
Would definitely recommend.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseHi Diana, we are so glad to hear your mam is feeling happy and healthy with us here at Glenholme House! There is nothing more encouraging than the positive testimonies we receive, so we'll make sure we pass this on to the rest of our team!
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Review from Andrew A (Nephew of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt arrived at Glenhome House in December 2021. Her state of health was poor and it was important she moved to a safe and secure place where she was genuinely cared for. You never really know until someone has been there for a while so nearly one year down the line, I can safely say her quality
of life has improved immensely. She is well looked after by staff who really do care about her and spend time even though they have busy roles - they know part of their job is to give attention and share a story or joke. The management team do a great job and try hard to keep on top of my aunt's many ailments and medications. Sometimes they could provide more timely updates as I can get these from my aunt first and these can sound more dramatic than needed! The fees are expensive but I know running costs are high. That said, I always feel the care and attention she receives are genuine and heartfelt which is so important as I live a fair distance away. Keep up the good work team!
Reply from Wellburn Care Homes, Marketing Co-ordinator at Glenholme HouseAndrew, we are so happy to hear that your aunt's quality of life has so drastically improved since moving into Glenholme House! Your feedback will be strongly appreciated by our staff, we will pass your lovely message on to the rest of our team.
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Review from Sue L (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home amazing. My dad is occupied and has made lots of new friends. My dad sleeps all night. The activities are amazing, they are shared on Facebook, which is extra amazing, so we can share with family. My dad always appears clean, well dressed and calm. My only concern is the disappearance
of his new 2021 watch. I have had no official feedback from this loss. I also do not agree with Dad's continence assessment and would like to speak to someone.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your review of Glenholme House. I am sorry to hear you have concerns, I have passed these over to the Home Manager, who will get in touch and get these resolved as quickly as possible.
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Review from M G (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pod or bedroom visit has been brilliantly organised and staff are usually very professional.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your lovely review of Glenholme House! I will pass your comments onto the team.
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Review from Lynne M (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has improved immensely healthwise and mentally due to the care at Glenholme and the activities she joins in organised by the team here.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your lovely review of Glenholme House. I will pass your comments onto the team!
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Glenholme House is calculated as follows: ( (161 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 203 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Glenholme House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Natasha

Natasha Peebles

Job Title: Home Manager Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earned a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds both a Level 3 and a Level 5 NVQ in Health & Social Care.

Cheryl

Cheryl Phillips

Job Title: Deputy Manager Joined: 2025

Cheryl joined the care sector in 2007 as a Care Assistant and was promoted to Team Leader in 2011. She steadily progressed to Night Manager in 2024 and joined Glenholme House as Deputy Manager in November 2025. Cheryl has her Level 3 NVQ and hopes to begin working towards her Level 5 qualification shortly.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenholme House to verify any information. View our terms and conditions. Glenholme House has an Enhanced Service - more info.