Glenholme House

4 Park Avenue, Roker, Sunderland SR6 9PU
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9.7 80 Reviews
  • Glenholme House, Sunderland
Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Glenholme House, and discover your kind of home.
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Care Provided by Glenholme House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £990 – £1320
  • Self-Funded Residential Dementia Care: £990 – £1320
  • RESPITE Self-Funded Residential Care: £990 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £990 – £1320

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Glenholme House to find out the exact price for your requirements.

Contact Glenholme House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Glenholme House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Peebles (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Glenholme House Reviews (80)

9.7

Glenholme House has a Review Score of 9.7 (9.674) out of 10, based on 17 reviews in the last 2 years.
Over all time Glenholme House has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Glenholme House
  • 46
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Total of 80, showing 41-60
Review from Theresa D (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has loved his time at Glenholme House. The staff are extremely kind, professional and friendly. Nothing is too much trouble for them, and they always keep us updated with Dad's health issues. Its been comforting to know that Dad has spent the past few years in such a happy, caring and loving environment.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your lovely review for Glenholme House, I will pass your comments onto the team x
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Review from Please leave blank (Relative of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my visits to Glenholme over the last 2 years, I've grown increasingly impressed at the standards of care provided. The home is clean and comfortable with generously spaced lounge and dining areas and attractive outdoor seating. On talking to my relative who's a resident, and gradually getting
to know some of the carers who are very patient, kind and supportive, his needs are well catered for, and he regularly reassures me he's content to be there. I'm prompted to write this review because of the high standards I've observed recently. When I've called the door in-person staff are consistently Covid conscious. The Covid visitor's room which the home has had installed is light, bright and well designed, protecting both resident and visitor. Staff are always helpful and cheerful when I ring to book a visiting slot, and my family member has always been well prepared for my visit and helped in and out of the conservatory with patience, care and a sense of humour. Thanks, Glenholme.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your lovely review of Glenholme House, I will pass your comments onto the team.
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Review from J E (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The group, in particular, Glenholme has managed the care and wellbeing of their residents in a professional and caring manner throughout the pandemic. The judgement of management and the formidable levels of professionalism and commitment to those they care for is exemplary. I am totally confident that
Mum has been in the safest possible hands.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you so much for your lovely words about Glenholme House. I will pass your comments onto the team.
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Review from Angela N (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has not been well due to heart failure and ongoing vascular dementia, but the staff at Glenholme have taken the utmost care of dad in a professional, sensitive and caring manner. The communication channels are excellent which has allowed me to keep in touch with dad and for him to feel connected
to us. The staff have constantly updated us at every opportunity and helped me too. It is a true family at Glenholme. Thank you is so inadequate.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your lovely words about Glenholme House. I will pass your comments onto the team.
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Review from Rod T (Son of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely helpful and attentive to the needs of my mum. Carers keep me informed on all important aspects of mum's well-being especially valued during Corona Virus lockdown. We've been unable to visit for 5 months but I have received several kind and reassuring messages telling us mum is still
well, safe and happy. They always make time for me when I call on the phone even though they are very busy. Thank you.
Reply from Charlotte Frankland, Marketing Executive at Glenholme HouseThank you for your lovely review of Glenholme House. I will pass your comments onto the team.
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Review from M A (Wife of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glenholme staff are very welcoming, efficient and caring. They have a good ratio of staff to residents. The staff are always helpful and accessible. The communal areas are very pleasant, attractive and kept extremely clean.
The garden area is very well tended and adds to the pleasantness of the home.
There is a lift and also a stairlift to the bedrooms.
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Review from S F (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care Glenhole House provide for my father. He is always treated with dignity and respect, and I always feel there is genuine affection for him.
As his condition deteriorates, and his needs become more complex, the home goes the extra mile to see that these are met and
that he has everything to allow him to give the fullest life he is able.
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Review from P B (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives.
It is such a weight off our minds that she is safe and happy.
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Review from S B (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Glenholme for over one year; the care she receives is excellent. All of the carers do an amazing job, and it is comforting to know that she is safe and cared for to a very high standard. Nothing is ever too much trouble for the staff, my mother often won't eat some of the meals
provided, but carers go out of their way making her toasties, sandwiches or cheese and crackers at her request. All the residents are washed/bathed regularly and look impeccable. The home is spotless, and all the staff are very friendly.
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Review from Colin T (Son of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative absolutely loves it here and is very well cared for. All the staff are superb.
Reply from Charlotte Frankland, Marketing Assistant at Glenholme HouseThank you for you kind words about Glenholme House, We are thrilled you relative is happy with us!
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Review from A Y (Daughter of Resident) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glenholme provides a warm, homely, caring environment for all its residents. The staff provide support to the families of the residents in addition to the residents themselves, offering reassurance, a listening ear and a warm welcome. All staff take great pride in providing the highest levels of care
and discharge their duties professionally and empathetically. It is a happy home from home and has become part of our family.
Reply from Charlotte Frankland, Marketing Assistant at Glenholme HouseThank you for your lovely review of Glenholme House, I will pass your comments onto the team.
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Review from P R (Daughter-in-law of Resident) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting today 6th March 2020, once again we found the staff to be very attentive to the residents. The atmosphere was happy but quiet so some of the residents were out on a visit. As my mother had had a chest infection that week we were informed fully of her care and medication that she had had
and she is now almost back to her usual self. The staff were really helpful in this matter.
Reply from Charlotte Frankland, Marketing Assistant at Glenholme HouseThank you for your review on Glenholme House, we are so pleased your mum is back to her usual self!
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Review from A P (Sister of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were wonderful, always smiling, happy, very helpful and friendly. Our thanks to you all.
A beautiful home.
Reply from Charlotte Frankland, Marketing Assistant at Glenholme HouseThank you for your lovely comments about Glenholme House. I will pass your comments onto the team.
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Review from Mick T (Son of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review relates to the past 2 plus years my mother lived at the home, she has just passed away.
It was absolutely brilliant for my mother, a care home is not a place where we would choose to place one of our parents but there comes a time when we/they can't manage and a good care home is the best
option.
When my sister and I picked Glenholme, we had visited various care homes, 5 I think. We picked Glenholme because it seemed the homiest and welcoming on our visit. It seemed really good but we were wrong, it has been brilliant, not good but brilliant.
Not because of the excellent care all the staff give at all times, not because of the excellent food and personal care like getting them out of bed and helping them get dressed if they need help or having baths, which is a big challenge if you are losing your mobility. But because of the way the staff relate to the residents, the way they talk and carry on while being professional with them on a daily basis.
I cannot thank/recommend the home/staff highly enough. Thank you.
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Review from S S (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are excellent. Staff are well-trained, respectful and kind. They are extremely patient, even when asked the same questions many times.
District nurses call regularly.
However, recently I feel music is over-used. Music is often played near the front door, side door and dining room and there
is no point at all in having a quiet room beside a corridor where music is played.
I feel this does not take into account the needs of all residents and their visitors (who may be disabled) such as myself. It definitely does not meet my needs.
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Review from P M (Niece of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has only been in Glenholme House for 2 weeks.
It is taking a little time for her to settle as she has been used to living on her own and caring for herself. She initially didn't want to leave her room and on two occasions, we felt she would have missed her evening meal if we hadn't gone down
to the dining room.
Since then, however, she has mixed more with other residents and staff. The staff all seem very happy and friendly.
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Review from Liz B (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glenholme House has far exceeded my expectations.
Very helpful, happy staff. Nothing is too much trouble.
Varied, interesting activities.
My mother has felt at home straight away which took the stress away from the family.
Gold medal standard all round.
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Review from Louise R (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reluctantly mam had to move into residential care in October 2018.
Despite our concerns, we have been impressed by the level of care mam receives.
All the staff are fabulous and nothing is too much bother.
We are kept well-informed at all times about mam.
I would recommend Glenholme to anyone who
is considering residential care for a family member.
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Review from A O (Daughter-in-law of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff to be supportive, friendly and professional towards ourselves and the resident.
The decision to place a family member in full-time care is a difficult one to make.
The care home has a lovely atmosphere.
It is clean and pleasant in decor.
There are lots of varied activities
for all residents to participate in and to stimulate them.
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Review from A M (Son of Resident) published on 23 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can we say as a family who did not know what to truly expect and how mother would react to being resident in a care home (Glenholme). Having arranged a visit to view the home, we were put at ease straight away by staff. Everyone was happy, smiling, full of fun; despite the recent completion of
afternoon dinners. As son and daughter, we were given more than enough information to help make a decision as to whether this was the right place for mam. Over the 6-8 weeks mam has been in residence, she has returned to her old self, compared to how she was in hospital. Fellow residents are friendly and make everyone welcome and encouraged to join in with activities. Mam's room is made to feel like home; although she is hardly there other than to sleep. Encouraged and happy to sit with others in the family lounge or participate with activities in the dining area - painting/interactive games. The staff are very helpful and friendly and prepared to listen to family members.
A great place.
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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Glenholme House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Glenholme House is calculated as follows: ( (161 Excellents x 5) + (33 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 203 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Glenholme House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Natasha

Natasha Peebles

Job Title: Home Manager Joined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earned a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.


Natasha holds both a Level 3 and a Level 5 NVQ in Health & Social Care.

Cheryl

Cheryl Phillips

Job Title: Deputy Manager Joined: 2025

Cheryl joined the care sector in 2007 as a Care Assistant and was promoted to Team Leader in 2011. She steadily progressed to Night Manager in 2024 and joined Glenholme House as Deputy Manager in November 2025. Cheryl has her Level 3 NVQ and hopes to begin working towards her Level 5 qualification shortly.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenholme House to verify any information. View our terms and conditions. Glenholme House has an Enhanced Service - more info.