






Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who...
Care Provided by Glenholme House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Glenholme House for full pricing details and T&Cs.
Contact Glenholme House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Natasha Peebles (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (3)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Glenholme House Reviews (83)
Glenholme House has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years.
Over all time Glenholme House has 83 reviews.
I have found the home amazing. My dad is occupied and has made lots of new friends. My dad sleeps all night. The activities are amazing, they are shared on Facebook, which is extra amazing, so we can share with family. My dad always appears clean, well dressed and calm. My only concern is the disappearance of his new 2021 watch. I have had no official feedback from this loss. I also do not agree with Dad's continence assessment and would like to speak to someone.
Thank you for your review of Glenholme House. I am sorry to hear you have concerns, I have passed these over to the Home Manager, who will get in touch and get these resolved as quickly as possible.
Pod or bedroom visit has been brilliantly organised and staff are usually very professional.
Thank you for your lovely review of Glenholme House! I will pass your comments onto the team.
My mother has improved immensely healthwise and mentally due to the care at Glenholme and the activities she joins in organised by the team here.
Thank you for your lovely review of Glenholme House. I will pass your comments onto the team!
Dad has loved his time at Glenholme House. The staff are extremely kind, professional and friendly. Nothing is too much trouble for them, and they always keep us updated with Dad's health issues. Its been comforting to know that Dad has spent the past few years in such a happy, caring and loving environment.
Thank you for your lovely review for Glenholme House, I will pass your comments onto the team x
During my visits to Glenholme over the last 2 years, I've grown increasingly impressed at the standards of care provided. The home is clean and comfortable with generously spaced lounge and dining areas and attractive outdoor seating. On talking to my relative who's a resident, and gradually getting to know some of the carers who are very patient, kind and supportive, his needs are well catered for, and he regularly reassures me he's content to be there. I'm prompted to write this review because of the high standards I've observed recently. When I've called the door in-person staff are consistently Covid conscious. The Covid visitor's room which the home has had installed is light, bright and well designed, protecting both resident and visitor. Staff are always helpful and cheerful when I ring to book a visiting slot, and my family member has always been well prepared for my visit and helped in and out of the conservatory with patience, care and a sense of humour. Thanks, Glenholme.
Thank you for your lovely review of Glenholme House, I will pass your comments onto the team.
The group, in particular, Glenholme has managed the care and wellbeing of their residents in a professional and caring manner throughout the pandemic. The judgement of management and the formidable levels of professionalism and commitment to those they care for is exemplary. I am totally confident that Mum has been in the safest possible hands.
Thank you so much for your lovely words about Glenholme House. I will pass your comments onto the team.
My father has not been well due to heart failure and ongoing vascular dementia, but the staff at Glenholme have taken the utmost care of dad in a professional, sensitive and caring manner. The communication channels are excellent which has allowed me to keep in touch with dad and for him to feel connected to us. The staff have constantly updated us at every opportunity and helped me too. It is a true family at Glenholme. Thank you is so inadequate.
Thank you for your lovely words about Glenholme House. I will pass your comments onto the team.
Staff are extremely helpful and attentive to the needs of my mum. Carers keep me informed on all important aspects of mum's well-being especially valued during Corona Virus lockdown. We've been unable to visit for 5 months but I have received several kind and reassuring messages telling us mum is still well, safe and happy. They always make time for me when I call on the phone even though they are very busy. Thank you.
Thank you for your lovely review of Glenholme House. I will pass your comments onto the team.
The garden area is very well tended and adds to the pleasantness of the home. There is a lift and also a stairlift to the bedrooms.
It is such a weight off our minds that she is safe and happy.
As his condition deteriorates, and his needs become more complex, the home goes the extra mile to see that these are met and that he has everything to allow him to give the fullest life he is able.
My mother has been in Glenholme for over one year; the care she receives is excellent. All of the carers do an amazing job, and it is comforting to know that she is safe and cared for to a very high standard. Nothing is ever too much trouble for the staff, my mother often won't eat some of the meals provided, but carers go out of their way making her toasties, sandwiches or cheese and crackers at her request. All the residents are washed/bathed regularly and look impeccable. The home is spotless, and all the staff are very friendly.
My relative absolutely loves it here and is very well cared for. All the staff are superb.
Thank you for you kind words about Glenholme House, We are thrilled you relative is happy with us!
Glenholme provides a warm, homely, caring environment for all its residents. The staff provide support to the families of the residents in addition to the residents themselves, offering reassurance, a listening ear and a warm welcome. All staff take great pride in providing the highest levels of care and discharge their duties professionally and empathetically. It is a happy home from home and has become part of our family.
Thank you for your lovely review of Glenholme House, I will pass your comments onto the team.
On visiting today 6th March 2020, once again we found the staff to be very attentive to the residents. The atmosphere was happy but quiet so some of the residents were out on a visit. As my mother had had a chest infection that week we were informed fully of her care and medication that she had had and she is now almost back to her usual self. The staff were really helpful in this matter.
Thank you for your review on Glenholme House, we are so pleased your mum is back to her usual self!
A beautiful home.
Thank you for your lovely comments about Glenholme House. I will pass your comments onto the team.
It was absolutely brilliant for my mother, a care home is not a place where we would choose to place one of our parents but there comes a time when we/they can't manage and a good care home is the best option.
When my sister and I picked Glenholme, we had visited various care homes, 5 I think. We picked Glenholme because it seemed the homiest and welcoming on our visit. It seemed really good but we were wrong, it has been brilliant, not good but brilliant.
Not because of the excellent care all the staff give at all times, not because of the excellent food and personal care like getting them out of bed and helping them get dressed if they need help or having baths, which is a big challenge if you are losing your mobility. But because of the way the staff relate to the residents, the way they talk and carry on while being professional with them on a daily basis.
I cannot thank/recommend the home/staff highly enough. Thank you.
District nurses call regularly.
However, recently I feel music is over-used. Music is often played near the front door, side door and dining room and there is no point at all in having a quiet room beside a corridor where music is played.
I feel this does not take into account the needs of all residents and their visitors (who may be disabled) such as myself. It definitely does not meet my needs.
It is taking a little time for her to settle as she has been used to living on her own and caring for herself. She initially didn't want to leave her room and on two occasions, we felt she would have missed her evening meal if we hadn't gone down to the dining room.
Since then, however, she has mixed more with other residents and staff. The staff all seem very happy and friendly.
Very helpful, happy staff. Nothing is too much trouble.
Varied, interesting activities.
My mother has felt at home straight away which took the stress away from the family.
Gold medal standard all round.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Glenholme House.
There are no upcoming events for Glenholme House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Glenholme House.
Meet the Team (2)

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earned a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.
Natasha holds both a Level 3 and a Level 5 NVQ in Health & Social Care.

Cheryl joined the care sector in 2007 as a Care Assistant and was promoted to Team Leader in 2011. She steadily progressed to Night Manager in 2024 and joined Glenholme House as Deputy Manager in November 2025. Cheryl has her Level 3 NVQ and hopes to begin working towards her Level 5 qualification shortly.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenholme House to verify any information. View our terms and conditions. Glenholme House has an Enhanced Service -more info.