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Glenholme House

4 Park Avenue, Roker, Sunderland, Tyne & Wear SR6 9PU
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Glenholme House, Sunderland
Glenholme House, Sunderland
Glenholme House, Sunderland

Glenholme House Residential Care Home, is a luxury 19th Century home, which sits within 50 yards of the North East coast, in Roker, Sunderland. Their 40 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Glenholme House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who...  

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Care Provided by Glenholme House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£990 - £1,320£990 - £1,320
Residential Dementia Care£990 - £1,320£990 - £1,320

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

Contact Glenholme House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natasha Peebles (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Glenholme House Reviews (83)

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9.7

Glenholme House has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years. Over all time Glenholme House has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from Sue L (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

I have found the home amazing. My dad is occupied and has made lots of new friends. My dad sleeps all night. The activities are amazing, they are shared on Facebook, which is extra amazing, so we can share with family. My dad always appears clean, well dressed and calm. My only concern is the disappearance of his new 2021 watch. I have had no official feedback from this loss. I also do not agree with Dad's continence assessment and would like to speak to someone.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your review of Glenholme House. I am sorry to hear you have concerns, I have passed these over to the Home Manager, who will get in touch and get these resolved as quickly as possible.

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Review from M G (Son of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

Pod or bedroom visit has been brilliantly organised and staff are usually very professional.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House! I will pass your comments onto the team.

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Review from Lynne M (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience

My mother has improved immensely healthwise and mentally due to the care at Glenholme and the activities she joins in organised by the team here.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House. I will pass your comments onto the team!

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Review from Theresa D (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card
Overall Experience

Dad has loved his time at Glenholme House. The staff are extremely kind, professional and friendly. Nothing is too much trouble for them, and they always keep us updated with Dad's health issues. Its been comforting to know that Dad has spent the past few years in such a happy, caring and loving environment.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review for Glenholme House, I will pass your comments onto the team x

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Review from Please leave blank (Relative of Resident) published on 9 November 2020 Submitted via Website
Overall Experience

During my visits to Glenholme over the last 2 years, I've grown increasingly impressed at the standards of care provided. The home is clean and comfortable with generously spaced lounge and dining areas and attractive outdoor seating. On talking to my relative who's a resident, and gradually getting to know some of the carers who are very patient, kind and supportive, his needs are well catered for, and he regularly reassures me he's content to be there. I'm prompted to write this review because of the high standards I've observed recently. When I've called the door in-person staff are consistently Covid conscious. The Covid visitor's room which the home has had installed is light, bright and well designed, protecting both resident and visitor. Staff are always helpful and cheerful when I ring to book a visiting slot, and my family member has always been well prepared for my visit and helped in and out of the conservatory with patience, care and a sense of humour. Thanks, Glenholme.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House, I will pass your comments onto the team.

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Review from J E (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

The group, in particular, Glenholme has managed the care and wellbeing of their residents in a professional and caring manner throughout the pandemic. The judgement of management and the formidable levels of professionalism and commitment to those they care for is exemplary. I am totally confident that Mum has been in the safest possible hands.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you so much for your lovely words about Glenholme House. I will pass your comments onto the team.

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Review from Angela N (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience

My father has not been well due to heart failure and ongoing vascular dementia, but the staff at Glenholme have taken the utmost care of dad in a professional, sensitive and caring manner. The communication channels are excellent which has allowed me to keep in touch with dad and for him to feel connected to us. The staff have constantly updated us at every opportunity and helped me too. It is a true family at Glenholme. Thank you is so inadequate.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely words about Glenholme House. I will pass your comments onto the team.

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Review from Rod T (Son of Resident) published on 14 August 2020 Submitted via Postal Card
Overall Experience

Staff are extremely helpful and attentive to the needs of my mum. Carers keep me informed on all important aspects of mum's well-being especially valued during Corona Virus lockdown. We've been unable to visit for 5 months but I have received several kind and reassuring messages telling us mum is still well, safe and happy. They always make time for me when I call on the phone even though they are very busy. Thank you.

Reply from Charlotte Frankland, Marketing Executive at Glenholme House

Thank you for your lovely review of Glenholme House. I will pass your comments onto the team.

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Review from M A (Wife of Resident) published on 9 April 2020 Submitted via Postal Card
Overall Experience
Glenholme staff are very welcoming, efficient and caring. They have a good ratio of staff to residents. The staff are always helpful and accessible. The communal areas are very pleasant, attractive and kept extremely clean.

The garden area is very well tended and adds to the pleasantness of the home. There is a lift and also a stairlift to the bedrooms.

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Review from P B (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card
Overall Experience
I am very happy with the care my mother receives.

It is such a weight off our minds that she is safe and happy.

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Review from S F (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card
Overall Experience
I couldn't be happier with the care Glenhole House provide for my father. He is always treated with dignity and respect, and I always feel there is genuine affection for him.

As his condition deteriorates, and his needs become more complex, the home goes the extra mile to see that these are met and that he has everything to allow him to give the fullest life he is able.

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Review from S B (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card
Overall Experience

My mother has been in Glenholme for over one year; the care she receives is excellent. All of the carers do an amazing job, and it is comforting to know that she is safe and cared for to a very high standard. Nothing is ever too much trouble for the staff, my mother often won't eat some of the meals provided, but carers go out of their way making her toasties, sandwiches or cheese and crackers at her request. All the residents are washed/bathed regularly and look impeccable. The home is spotless, and all the staff are very friendly.

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Review from Colin T (Son of Resident) published on 19 March 2020 Submitted via Postal Card
Overall Experience

My relative absolutely loves it here and is very well cared for. All the staff are superb.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for you kind words about Glenholme House, We are thrilled you relative is happy with us!

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Review from A Y (Daughter of Resident) published on 17 March 2020 Submitted via Postal Card
Overall Experience

Glenholme provides a warm, homely, caring environment for all its residents. The staff provide support to the families of the residents in addition to the residents themselves, offering reassurance, a listening ear and a warm welcome. All staff take great pride in providing the highest levels of care and discharge their duties professionally and empathetically. It is a happy home from home and has become part of our family.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for your lovely review of Glenholme House, I will pass your comments onto the team.

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Review from P R (Daughter-in-law of Resident) published on 17 March 2020 Submitted via Postal Card
Overall Experience

On visiting today 6th March 2020, once again we found the staff to be very attentive to the residents. The atmosphere was happy but quiet so some of the residents were out on a visit. As my mother had had a chest infection that week we were informed fully of her care and medication that she had had and she is now almost back to her usual self. The staff were really helpful in this matter.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for your review on Glenholme House, we are so pleased your mum is back to her usual self!

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Review from A P (Sister of Resident) published on 28 November 2019 Submitted via Postal Card
Overall Experience
Staff were wonderful, always smiling, happy, very helpful and friendly. Our thanks to you all.

A beautiful home.

Reply from Charlotte Frankland, Marketing Assistant at Glenholme House

Thank you for your lovely comments about Glenholme House. I will pass your comments onto the team.

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Review from Mick T (Son of Resident) published on 23 September 2019 Submitted via Website
Overall Experience
This review relates to the past 2 plus years my mother lived at the home, she has just passed away.
It was absolutely brilliant for my mother, a care home is not a place where we would choose to place one of our parents but there comes a time when we/they can't manage and a good care home is the best option.
When my sister and I picked Glenholme, we had visited various care homes, 5 I think. We picked Glenholme because it seemed the homiest and welcoming on our visit. It seemed really good but we were wrong, it has been brilliant, not good but brilliant.
Not because of the excellent care all the staff give at all times, not because of the excellent food and personal care like getting them out of bed and helping them get dressed if they need help or having baths, which is a big challenge if you are losing your mobility. But because of the way the staff relate to the residents, the way they talk and carry on while being professional with them on a daily basis.

I cannot thank/recommend the home/staff highly enough. Thank you.

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Review from S S (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience
The carers are excellent. Staff are well-trained, respectful and kind. They are extremely patient, even when asked the same questions many times.
District nurses call regularly.
However, recently I feel music is over-used. Music is often played near the front door, side door and dining room and there is no point at all in having a quiet room beside a corridor where music is played.

I feel this does not take into account the needs of all residents and their visitors (who may be disabled) such as myself. It definitely does not meet my needs.

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Review from P M (Niece of Resident) published on 20 August 2019 Submitted via Postal Card
Overall Experience
My auntie has only been in Glenholme House for 2 weeks.
It is taking a little time for her to settle as she has been used to living on her own and caring for herself. She initially didn't want to leave her room and on two occasions, we felt she would have missed her evening meal if we hadn't gone down to the dining room.

Since then, however, she has mixed more with other residents and staff. The staff all seem very happy and friendly.

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Review from Liz B (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience
Glenholme House has far exceeded my expectations.
Very helpful, happy staff. Nothing is too much trouble.
Varied, interesting activities.
My mother has felt at home straight away which took the stress away from the family.

Gold medal standard all round.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (11)

Accreditations

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Meet the Team (2)

Natasha Peebles
Natasha PeeblesJob Title:Home ManagerJoined: 2016

Natasha's journey with Wellburn began at Glenholme House Care Home as a Care Assistant in April 2016 and quickly earned a promotion to Team Leader in November 2016. Her leadership qualities shone through, leading to her promotion to Deputy Manager in December 2021, acting Home Manager in July 2022, and ultimately becoming Home Manager of Glenholme in November 2022.

Natasha holds both a Level 3 and a Level 5 NVQ in Health & Social Care.

Cheryl Phillips
Cheryl PhillipsJob Title:Deputy ManagerJoined: 2025

Cheryl joined the care sector in 2007 as a Care Assistant and was promoted to Team Leader in 2011. She steadily progressed to Night Manager in 2024 and joined Glenholme House as Deputy Manager in November 2025. Cheryl has her Level 3 NVQ and hopes to begin working towards her Level 5 qualification shortly.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glenholme House to verify any information. View our terms and conditions. Glenholme House has an Enhanced Service -more info.