Grangewood

Chester Road, Shiney Row, Houghton le Spring DH4 4RB
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Top 20 carehome certificate
9.9 64 Reviews
  • Grangewood, Houghton le Spring
Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of Shiney Row, close to Houghton-le-Spring in Tyne and Wear.

The home has a real community feel and is close to the local village library, medical centre and various churches. There's also a post office and a pub on the doorstep, and good transport links, which all helps residents to retain their independence.

All of the bedrooms at Grangewood have en-suite facilities and are stylishly furnished. Your loved one is welcome to bring their own treasured possessions and items of furniture to help them to feel more at home.
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Care Provided by Grangewood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1345
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1395

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Grangewood to find out the exact price for your requirements.

Contact Grangewood to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grangewood to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Joleen Rayner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • On-site

Grangewood Reviews (64)

9.9

Grangewood has a Review Score of 9.9 (9.939) out of 10, based on 19 reviews in the last 2 years.
Over all time Grangewood has 64 reviews.

Overall Experience
  • 57
  • 6
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Date Published
  • 64
  • 5
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  • 19
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Reviewer Connection to Grangewood
  • 29
  • 7
  • 5
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  • 3
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  • 2
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  • 1
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  • 1
  • 1
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Total of 64, showing 1-20
Review from David G (Friend of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Grangewood are very friendly and pleasant. It's lovely, spacious and clean. If the times come, I would love to live here.
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Review from Garry L (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing. So much attention and care. Staff are genuinely interested and invested in the resident they they look after. Very friendly throughout the entire home, everyone feels part of the extended family.
Reply from Joleen Rayner, Reviews Team at Grangewood
Hi Garry, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Peter D (Friend of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy about all the staff who work here. They treat me like part of the family everytime I come to visit, especially after mum passed away. I visit a couple of times a week just to support them. They are very hard workers and I certainly would recommend anyone.
Reply from Joleen Rayner, Reviews Team at Grangewood
Hi Peter, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from W W (Resident) assisted by family/friend published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care provided. All staff from every department provide the highest standards with a pleasant positive approach at all times. A care home with a well earned 5 star reputation.
Reply from Joleen Rayner, Reviews Team at Grangewood
Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from Robert F (Brother of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Excellent.
Reply from Holly Cole, Reviews Team at Grangewood
Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from G P (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother joined Grangewood in June 2024. She was made to feel very welcome and soon settled into the 'Grangewood community'. The level of care she receives is excellent, carers are always pleasant, caring and very professional. This leads to very high standards. There is a wide range of activities
to meet each resident's needs both inhouse and in the wider area. The home is always clean and tidy and well kept and presented. Standards are very high and Mam very happy.
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Review from P C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff care for the residents with respect. They are all "good fun". They have lovely entertainment and everyone joins in. The home is always spotless and clothes beautifully laundered. I am glad we found this home to care for mam when we were no longer able.
Reply from Hannah Story, Reviews Team at Grangewood
Thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from M R (Granddaughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful & caring team. My nana was very well looked after. Clean environment & lots of fun activities. Highly recommend.
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Review from Carol S (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise the team at Grangewood enough for the care and dedication they have shown our mam. After a long stay in hospital, the communication from the team was excellent, ensuring a smooth and well planned return home. The deputy manager provided invaluable preemptive suggestions for Mam's care,
reassuring us that with the support of the community nurses her needs would be met safely, comfortably and with dignity. The love, warmth and care shown on her return were truly heartwarming - Grangewood really is HOME to her. Her room was immaculate ready for her return. One lady visited Mam in hospital which proved how this amazing team go above and beyond. Thank you all.
Reply from Hannah Story, Reviews Team at Grangewood
thank you very much for taking the time to leave us feedback about your experience. We are so pleased to hear that your mams return home to Grangewood was smooth and well-supported. At Grangewood Care…read more
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Review from Jennifer H (Niece of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant reception for my uncle's 100th birthday. Lovely food at attention from all the staff.
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Review from L G (Niece of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited to see our uncle on his 100th birthday today. The staff were very friendly and provided us with a lovely buffet. We were made to feel very welcome.
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Review from Maureen D (Wife of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my husband's health has sadly deteriorated over recent months the care and compassion provided by all the staff regardless of their particular roles has been excellent. They are always there to help and advise and treat him with dignity, respect and the support he needs. It is very reassuring to
know he is in such safe, caring and capable hands whilst maintaining an upbeat, friendly and positive attitude. I cannot praise them highly enough.
Reply from Caprice Geisha, Reviews Team at Grangewood
Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from Judith F (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support and care at Grangewood have made Mum's move there easier for us all. Staff are always willing to go the extra mile. There is strong leadership and a good team spirit, which makes it a happy and welcoming place for residents and families.
Reply from Caprice Geisha, Reviews Team at Grangewood
Hi Judith, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Maureen G (Niece of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing care is one of life's most stressful experiences, but we were very blessed to find Grangewood! Aunty went to live there after a lengthy spell in hospital, and the fact we had her for so long was down to the outstanding care she received in a home filled with friendship, smiles and laughter.
All staff, irrespective of their role, were friendly, supportive and dedicated and nothing was too much trouble and minor niggles were quickly/professionally addressed. The environment is bright/welcoming, but the warmth, welcome and quality of care are at the forefront. A varied range of activities are on offer and staff strive to include residents according to their health situation. They take time to chat and every effort is made to include families in all aspects of their loved one's care/ life in the home itself. The words may be small, but the sentiment really is huge -thank you for making Aunty's final months the best they could possibly be; yours is a true vocation!
Reply from Caprice Geisha, Reviews Team at Grangewood
Hi Maureen, thank you very much for taking the time to leave us feedback about your experience.

At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Chris H (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was a resident for seven weeks last March/April. Visiting Grangewood today to deliver a small gift, I was welcomed with the warmth and care I had come to expect from this homely care home.
Reply from Reviews Team, Reviews Team at Grangewood
Hi Chris, thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Freda S (Sister of Resident) published on 17 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Out of this world, home from home. We love it and the staff and so does my brother.
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Review from Lesley R (Resident) assisted by family/friend published on 10 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support I have received since moving into Grangewood in June 2022 have been excellent. The staff are very caring and supportive to everyone and always have time to sit and chat and make you feel special.
Reply from Caprice Geisha at Grangewood
Thank you very much for taking the time to leave us feedback about your residence at Grangewood. We are pleased to hear you are happy here and yes that's right we are always here.
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Review from Kelly L (Daughter of Resident) published on 10 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother gets the care she deserves. She always has nice things to say about the staff and management as they are all so kind and helpful. They always know when there is anything wrong and know just what to do. The activities are always different and a lot of fun and it gives family and friends a chance
to join in with the residents. Grangewood gets 10 out of 10 from me and my family.
Reply from Caprice Geisha at Grangewood
Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from M L (Friend of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring staff. Amazing atmosphere. The staff are always helpful and accommodating. Made to feel very welcome.
Reply from Caprice Geisha at Grangewood
Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from Jeanette H (Niece of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm afraid to say have never wanted to go into care when or if the time came to that, but now I have my uncle in Grangewood care home, I would put my name down now! Too much to mention in every way, but most important, is the care in every aspect; every person is met with so much dedication, but all
staff, handyman, domestics, management, the kitchen, just on and on.
Never known so much time and care given to all.
Reply from Caprice Geisha, Reviews Team at Grangewood
Hi Jeanette, thank you very much for taking the time to leave us this positive feedback about your experience.
At Grangewood Care Home - Care UK, we set a high standard for ourselves, so we are very…read more
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Grangewood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Grangewood is calculated as follows: ( (214 Excellents x 5) + (14 Goods x 4) ) ÷ 228 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grangewood is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Grangewood’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Grangewood and the care we provide, please do get in touch.

Frequently Asked Questions about Grangewood

What types of Care is Grangewood registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grangewood have?

There are 50 Single Rooms.

What are the Facilities & Services at Grangewood?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grangewood to the centre of Houghton le Spring?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grangewood to verify any information. View our terms and conditions. Grangewood has an Enhanced Service - more info.