Grangewood, Houghton le Spring, Tyne & Wear
Grangewood, Houghton le Spring, Tyne & Wear
Grangewood, Houghton le Spring, Tyne & Wear

Grangewood is a Care UK accommodation registered to welcome up to fifty residents, specialising in solutions for people with mental health difficulties.

Residents with learning disabilities and issues with memory loss, such as Alzheimer's, are assisted in protecting their life skills in a calm and empowering environment.

Staff are well trained and experienced in carrying out personalised care packages, supporting the dignity of each individual on a daily basis.

Group: Care UK Nursing & Residential Care Services

Person in charge: Dorothy Marlow (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Grangewood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Grangewood has a Review Score of 9.7 (9.694)

The Review Score of 9.7 (maximum of 10) for Grangewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Grangewood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Grangewood is calculated as follows: ( (174 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 216 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grangewood is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grangewood?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Grangewood

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My sister and I were delighted to find Grangewood for mam after looking around some fairly grim places.

Five months later, mam has settled in so well and is totally well looked after by the marvellous staff. After a turbulent year after dad died, it has really set our minds to rest. Grangewood is immaculately clean and well run. Communication is very good. We are always made aware of any mishaps. So happy mam is here and couldn't recommend Grangewood highly enough.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is well looked after. She is well fed and clean. The staff are all friendly and do a good job.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing to complain of. I would recommend this care home to anybody. The staff are so friendly and it's lovely chatting with them. It feels like a family. I know my Mam is well cared for so I have nothing to worry about.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy with the care given to my father since he was resident in Feb 2015. Staff are pleasant and dedicated. Food is excellent and dad is well looked after. The premises are very clean, well decorated and warm.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at Grangewood for nearly 2 years. She is very happy with everything about Grangewood, the staff are very professional and caring towards my mother. The home is well lead and I would, and have, recommend it to lots of friends if they might need a great care home for their parents in the future.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Grangewood is a lovely friendly place, with a high standard of care given to residents.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Grangewood is a very friendly and caring place to be. The staff are very professional and always approachable. I feel my mum has settled very well into her new home and that is down to the kind hardworking staff. The support given to all residents is remarkable. Thank you to everyone in Grangewood.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic care home with lovely people.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in Grangewood for 5 months and during this time he has been well looked after, kept clean and tidy and well fed. The staff are very friendly and efficient. The home is decorated lovely and is always clean and tidy. I'm happy that my dad is in Grangewood as it is much much better than other homes we visited.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ever since my mother became a resident at Grangewood, I have had nothing but admiration and total trust in all the staff. They are so courteous and friendly with both visitors and residents. Any problems or situations are explained thoroughly and you feel at ease with things that if not explained thoroughly, could cause concern. A lovely facility enhanced by great staff and management.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We are very happy with the care my mum is receiving. She is very settled.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Cannot fault the care and attention my mother-in-law receives.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother came to know Grangewood care home as her home, despite only living there for 5 months. My sister and I couldn't have wished for her to spend her last few months in such a warm and caring environment. It was spotlessly clean at all times. The facilities were modern and up to date and proved to be what my mother had craved for so long, as simple as a bath but one that hydraulics helped to lift her into it. The food was first class with so much choice. My mother was there from May 2016 to 16th Sept 2016 when she sadly passed away. I will always be so very grateful for everything the staff and the Manageress did for her and how welcome they made her and how much care they gave her. A truly wonderful set of people who made an old lady's last few months worth living for. Thank you

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home and staff.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in Grangewood for over a year and has received first-class care, staff are so caring and dedicated. The atmosphere is always very friendly with lots of activities taking place for the residents. I have recommended Grangewood to lots of my friends.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day 1 my father-in-law has been cared for in an exemplary manner as detailed below.
All staff are approachable, informative and helpful, as well as friendly.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Never thought my mother would settle as she is 91 years old. All staff are very good with her, especially when she had an episode of Alzheimer's disease, which she will have periodically.

How likely would you be to recommend Grangewood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very disappointed with the level of care being provided. Staff working within the EMI floor are in the main polite and caring but are not suitably trained in Dementia care. Very few activities are provided and too much reliance on medication.

How likely would you be to recommend Grangewood? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Irene Mucklow, Sales & Marketing Team Coordinator at Grangewood responded to this review on 10 Nov 2015:

We are currently addressing the feedback given; our senior team have been in contact with the family regarding their concerns.

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Awards / Recognitions

December 2016

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Care Home Idol 2016

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