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Grangewood

Chester Road, Shiney Row, Houghton le Spring, Tyne & Wear DH4 4RB
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A lovely care home with lovely staff. My mam is happy here and well looked afterChristine B(Daughter of Resident/Service User)
Grangewood, Houghton le Spring
Grangewood, Houghton le Spring
Grangewood, Houghton le Spring

Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of Shiney Row, close to Houghton-le-Spring in Tyne and Wear.

The home has a real community feel and is close to the local village library, medical centre and various churches. There's also a post office and a pub on the...  

Care Provided by Grangewood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,406
Residential Dementia CareFrom £1,345From £1,513
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Grangewood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Joleen Rayner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • On-site

Grangewood Reviews (66)

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9.8

Grangewood has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years. Over all time Grangewood has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Karen R (Friend of Resident) published on 24 March 2026 Submitted via Website
Overall Experience
My self and my sister visited Grangewood to see our friend.
As soon as we entered the home we were greeted by warm, friendly and professional staff.The home is beautifully decorated, immaculately clean and has a wonderful home from home feel.
Residents were sat in various groups chatting or attending activities and appeared very content and happy, staff engaging with Residents, taking time assist and chat when needed.

It is obvious to see that the manager Joleen and her team take great pride in offering a high level of care to their Residents. It was an absolute pleasure to visit Grangewood, what a lovely home you have

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Review from Mary H (Wife of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience

Overall the experience visiting Grangewood everyday to see my husband over 4 1/2 yrs has been one of the staff being kind caring helping in situations of concern and anxious times. There have been many. Without management and staff carers domestics senior staff and admin life would be very difficult. The easy conversations the fun and activities are a welcomed break from the tough days when a loved one is unwell. They care for residents and family and friends are always welcomed to Grangewood. The food is good to excellent staff carers work very hard to achieve team work.

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Review from David G (Friend of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience

I was welcomed into Gragewood when visiting a friend. They had an event in December which was free entertainment and food for all the community. All staff are amazing and I'm always made welcome credit where credit it due.

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Review from Peter D (Regular Volunteer) published on 3 February 2026 Submitted via Postal Card
Overall Experience

Although mum passed away over a year ago, I still visit Grangewood once or twice a week. The manager and all her staff do a fantastic job. They make you feel welcome and they are good hard workers and make you feel at home as well.

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Review from K C (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience

Happy cheeful atmosphere over the Christmas period at Grangewood. Staff as lovely and helpful as ever. Care home was decorated well and plenty of activities for those who wanted them. Made the Christmas period easier for loved ones and their relatives.

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Review from Christine B (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

A lovely care home with lovely staff. My mam is happy here and well looked after. She is always clean and well-fed. The staff are caring and understanding and make an effort to get to know my mam, so much so that they know when she's not feeling 100% or something's not right. There's always activities and they encourage my mam to join in. I would recommend this home to anyone looking for a safe and happy environment.

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Review from Garry L (Son of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Staff are amazing. So much attention and care. Staff are genuinely interested and invested in the resident they they look after. Very friendly throughout the entire home, everyone feels part of the extended family.

Reply from Joleen Rayner, Reviews Team at Grangewood
Hi Garry, thank you very much for taking the time to leave us feedback about your experience.

At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from W W (Resident / Service User) published on 2 October 2025 Submitted via Postal Card
Overall Experience

Very pleased with care provided. All staff from every department provide the highest standards with a pleasant positive approach at all times. A care home with a well earned 5 star reputation.

Reply from Joleen Rayner, Reviews Team at Grangewood
Thank you very much for taking the time to leave us feedback about your experience.

At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Robert F (Brother of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

Very good. Excellent.

Reply from Holly Cole, Reviews Team at Grangewood
Thank you very much for taking the time to leave us feedback about your experience.
At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

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Review from G P (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

My mother joined Grangewood in June 2024. She was made to feel very welcome and soon settled into the 'Grangewood community'. The level of care she receives is excellent, carers are always pleasant, caring and very professional. This leads to very high standards. There is a wide range of activities to meet each resident's needs both inhouse and in the wider area. The home is always clean and tidy and well kept and presented. Standards are very high and Mam very happy.

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Review from P C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

All the staff care for the residents with respect. They are all "good fun". They have lovely entertainment and everyone joins in. The home is always spotless and clothes beautifully laundered. I am glad we found this home to care for mam when we were no longer able.

Reply from Hannah Story, Reviews Team at Grangewood

Thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from M R (Granddaughter of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

A wonderful & caring team. My nana was very well looked after. Clean environment & lots of fun activities. Highly recommend.

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Review from Carol S (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

We cannot praise the team at Grangewood enough for the care and dedication they have shown our mam. After a long stay in hospital, the communication from the team was excellent, ensuring a smooth and well planned return home. The deputy manager provided invaluable preemptive suggestions for Mam's care, reassuring us that with the support of the community nurses her needs would be met safely, comfortably and with dignity. The love, warmth and care shown on her return were truly heartwarming - Grangewood really is HOME to her. Her room was immaculate ready for her return. One lady visited Mam in hospital which proved how this amazing team go above and beyond. Thank you all.

Reply from Hannah Story, Reviews Team at Grangewood

thank you very much for taking the time to leave us feedback about your experience. We are so pleased to hear that your mams return home to Grangewood was smooth and well-supported. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from Jennifer H (Niece of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Brilliant reception for my uncle's 100th birthday. Lovely food at attention from all the staff.

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Review from L G (Niece of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Visited to see our uncle on his 100th birthday today. The staff were very friendly and provided us with a lovely buffet. We were made to feel very welcome.

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Review from Maureen D (Wife of Resident) published on 23 April 2024 Submitted via Website
Overall Experience

As my husband's health has sadly deteriorated over recent months the care and compassion provided by all the staff regardless of their particular roles has been excellent. They are always there to help and advise and treat him with dignity, respect and the support he needs. It is very reassuring to know he is in such safe, caring and capable hands whilst maintaining an upbeat, friendly and positive attitude. I cannot praise them highly enough.

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi, thank you very much for taking the time to leave us feedback about your experience. At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Judith F (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

The support and care at Grangewood have made Mum's move there easier for us all. Staff are always willing to go the extra mile. There is strong leadership and a good team spirit, which makes it a happy and welcoming place for residents and families.

Reply from Caprice Geisha, Reviews Team at Grangewood
Hi Judith, thank you very much for taking the time to leave us feedback about your experience.

At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Maureen G (Niece of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

Choosing care is one of life's most stressful experiences, but we were very blessed to find Grangewood! Aunty went to live there after a lengthy spell in hospital, and the fact we had her for so long was down to the outstanding care she received in a home filled with friendship, smiles and laughter. All staff, irrespective of their role, were friendly, supportive and dedicated and nothing was too much trouble and minor niggles were quickly/professionally addressed. The environment is bright/welcoming, but the warmth, welcome and quality of care are at the forefront. A varied range of activities are on offer and staff strive to include residents according to their health situation. They take time to chat and every effort is made to include families in all aspects of their loved one's care/ life in the home itself. The words may be small, but the sentiment really is huge -thank you for making Aunty's final months the best they could possibly be; yours is a true vocation!

Reply from Caprice Geisha, Reviews Team at Grangewood

Hi Maureen, thank you very much for taking the time to leave us feedback about your experience.

At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Chris H (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card
Overall Experience

Mum was a resident for seven weeks last March/April. Visiting Grangewood today to deliver a small gift, I was welcomed with the warmth and care I had come to expect from this homely care home.

Reply from Reviews Team, Reviews Team at Grangewood
Hi Chris, thank you very much for taking the time to leave us feedback about your experience.

At Grangewood Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Freda S (Sister of Resident) published on 17 December 2023 Submitted via Postal Card
Overall Experience

Out of this world, home from home. We love it and the staff and so does my brother.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Grangewood.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Grangewood.

Meet the Team (1)

Joleen Rayner
Joleen RaynerJob Title:Home Manager

As the Home Manager, I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.

I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.

I’m very proud of Grangewood’s strong links with the local community, and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.

I have an open-door policy, so if there’s anything you’d like to know about Grangewood and the care we provide, please do get in touch.

Frequently Asked Questions about Grangewood

What types of Care is Grangewood registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grangewood have?

There are 50 Single Rooms.

What are the Facilities & Services at Grangewood?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Grangewood to the centre of Houghton le Spring?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grangewood to verify any information. View our terms and conditions. Grangewood has an Enhanced Service -more info.