
I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)

I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)

The care she received was second to none.Donna R(Partner of Resident/Service User)

I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)

I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)

The care she received was second to none.Donna R(Partner of Resident/Service User)

Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.
Family and friends are always welcome and the home holds many events to include families of all ages (including children).
Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.
Care Provided by Primrose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do not charge a top up.
The price(s) shown are provided by the care home. Contact Primrose Care Home for full pricing details and T&Cs.
Contact Primrose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Primrose Care Home Hetton Ltd
- Private Owned
Person in charge
- Carol Patterson (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting hours are 24/7. Protected meal time hours are requested. This is to ensure service users Privacy and Dignity are met at all times.
Primrose Care Home Reviews (62)
Primrose Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Care Home has 62 reviews.
Choosing a care home is never easy, and for many families it is a decision made only once. It is important to look beyond décor and facilities, and instead focus on the people who provide the care.
I faced this decision just over two years ago when seeking support for my mother, who was living with dementia. I visited a wide range of homes, from independent providers to larger corporate establishments.I was fortunate to find Primrose Care Home in Hetton. What truly distinguished it was the staff and the warm, homely atmosphere. Every member of the team, from carers to kitchen and domestic staff, knew each resident personally, which created a genuine sense of community.
Nothing was ever too much trouble. Over the past two years, it became like a second home to me. I was always made to feel welcome and at ease, and most importantly, my mother felt the same.
I am very grateful to have chosen Primrose. It is a truly caring environment, run by people who demonstrate compassion and care
Thank you for your comments we will ensure this is shared with the team
Carol came into Primrose 2 and a half weeks after previously being resident at another care home. She has improved immensely in the short time she has been here. A marked improvement in her appetite and mobility. She feels safe, happy and contented and cannot fault any of the staff.
Thank you for your kind words we will share with the rest of the team
Home is like a home, very nice, being a small number of residents. All staff are very friendly and mam is well looked after.
Thank you very much your feedback is much appreciated
Lovely staff and residents, my dad was made to feel welcome along with my family. He was well cared for, for his 2 week stay.
Fantastic care home all our mams needs are met staff go up and beyond staff are so friendly and welcoming more like a little family community than a care home always plenty of entertainment going on for the residents
thanks so much for your kind words I will ensure this is shared with the team
I cannot praise the quality of care given to my mother since she has been in the home and all the staff who provide it highly enough. We know that she is in a very safe place and well looked after. Mam has taken part in some of the activities, something she wouldn't do before.
Thank you so much for your kind words. I will share it with the team.
Primrose has been extremely welcoming and done a great job settling my Uncle in. They encourage him to join other residents in the hall for meal times to help him socialise, but are happy to bring the delicious food to his room or outside if that is where he wishes to be. I have been very impressed by the range of activities offered. I've seen my Uncle take part in art, quizzes, games and dressing up. Everyone is friendly, patient and caring. The manager has gone above and beyond to accommodate my Uncle's particular needs, and has been very easy to contact and communicate with.
Thank you so much for your kind words, we will share with the team on your behalf.
I really can't praise the quality of care provided by the staff at Primrose highly enough. My aunt spent the last four years of her life there and her care was of the highest standard. However it was the love and emotional support for which we are the most grateful, especially in the last few weeks and months of her care. She was treated more like a family member than a resident by each and every one of the team.
Thank you so much for your kind words we will share with the team on your behalf - She is a lady I won't ever forget
The care that my mum experienced at Primrose was second to none. The staff are so caring and treat each individual to their desired needs. I knew Mum loved it there even though she could not tell us. She always had a smile on her face. You all do a terrific job. Thank you so much.
Thank you so much for your kind words. I will share with the team
My brother was well looked after during his spell in Primrose Care Home. The staff took to my brother and he got on well with them. When he came out in was the best he had been in his fitness, his look and everything. The whole Primrose team where brilliant. The manager was a big help to me at the beginning. Thanks.
Thank you so much for your kind words. I will share with the team.
My friend seems to have settled well and seems happy to interact with activities and enjoys all meals and outings.
Never had any problems.
Staff are great.
I find the staff very polite and kind towards my mam, which made me very relaxed knowing she has everything she needs and the care to match. If I need to know anything, the manager replies very quickly to all my requests. Excellent work.
From the minute she arrived, she was wonderfully cared for.
Unfortunately, she then became really poorly, but even then, the standard of care was excellent.
In her final few days, I cannot praise the staff highly enough, both in looking after her and us.
Nice place - doesn't smell.
Nan's room is always cleaned well and tidy.
Staff are pleasant, helpful and efficient.
Turnover of staff is a bit of a concern though.
Our overall experince has been excellent. If I could make a recommendation, it would be more staff. The staff all do an excellent job but are under a lot of pressure.
My grandad has been in the care home a few months now and it was the best decision putting him in Primrose. The staff are so friendly and helpful and make our family feel welcome. We have had many adventures already from garden tea parties, family bingo nights where the resident's family get to join in, Halloween parties, day trips out to the garden centre for dinner, pantos, Christmas movies in the lounge. It’s truly the best care home I’ve ever known and couldn’t be more grateful for the effort the staff put in for all the residents! The care home is clean and tidy and we’ve been allowed to bring in my grandad's furniture from home to make his room there more homely. Cuppas and snacks are always present, and the residents get delicious meals too. The staff are so patient and they deserve more credit for their hard work!
What a truly beautiful review, the staff will be so happy to have such good feedback and we will ensure it is shared throughout.
I love this care home, wouldn't have my dad anywhere else. I would like to shout about a certain carer. Something she mentioned to me. I called to check on Dad when there was a breakout of sickness. She reassured me Dad was fine, she said that she had been sitting with him in his room for a while. I really appreciated this, well done.
Thank you very much for such kind words, we will share them with the rest of the team.
All the staff are great with all residents and all family members. From what I can see good and residents are asked what they want. Activities are good and staff try to get all residents involved. The manager is great and addresses any concerns immediately.
Thank you very much. It is greatly appreciated we will share it with the rest of the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primrose Care Home.
There are no upcoming events for Primrose Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose Care Home.
Accreditations
There are no accreditations posted yet for Primrose Care Home.
Meet the Team (1)

Been at the service for 2 years.
Frequently Asked Questions about Primrose Care Home
What types of Care is Primrose Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Primrose Care Home have?
There are 20 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Primrose Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Primrose Care Home to the centre of Houghton le Spring?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Care Home to verify any information. View our terms and conditions. Primrose Care Home has an Enhanced Service -more info.