Barchester Washington Grange Care Home

I am Very satisfied with care my mother receives. The Due care and due diligence is of a very high Standard. The staff are very friendly, and approachable, considering they have a very challenging job. I can rest assured my Mother is in good hands.

Very happy with all the team

Thank you to each + every member of a great team.

I can't fault the care he receives and any concerns are duly sorted. Visiting my friend twice a week I have seen staff came and go, but all staff are attentive to my friend.

Management and staff very helpfull and caring with Mam. Very helpfull with getting Mam in full time care. We feel Mam is safe and comfatable. Would be nice to see Mam taken out a bit i understand that shortage of staff but would be nice in warmer weather. Can i suggest maybes industeral air freshner in lounge & reception would give a good impression on entering the building

Well done and a huge thank you to everyone who works here and for the care in which my mam receives

The staff are always friendly and kind. My uncle loves being there and the care is second to none. It gives the family peace of mind knowing he is being looked after and his needs are being met.

I cannot speak highly enough of the care & support my dad receives at this care home. From day one, the staff have been outstanding - kind, patient, professional, & genuinely caring. They take the time to know each resident as an individual which makes a hugh difference for both residents and families. The facilities are always clean, tidy and well maintained, creating a comfortable & welcoming environment. The food & drink service is excellent with good-quality meals that are clearly prepared with care & attention to residents' needs & preferences. Most importantly, the home feels very safe & well managed, giving real peace of mind that vulnerable people are properly looked after & respected.

Lynne

We nearly lost our dad these past couple of weeks I cannot tell you how caring and efficient the staff were. So helpful with our family too. 100% service. I would like to mention Denise the senior she has gone above and beyond with us as all the staff have. These girls all need praise from the office to the floor, domestics, kitchen, laundry, carers - super proud of them all.

Really pleased with Mam's care, staff sre very attentive and friendly. Mam was made to feel very welcome from the first day and has settled in well and enjoys the activities which are proving for her. Many thanks.

My sister-in-law passed away on 15th July after 5 1/2 yrs in their care. Could not have asked for better care. They were by her side until the end. Thank you all. My brother is also in the same home receiving all the care and attention he needs as my sister-in-law did. I visit every week. He is always clean and well dressed. He loves to flurt with the girls! It makes his day! Thank you for all you do for him. xx

First time I came she was asleep but people we left her with were taking and cheerful, even cuddled me before I left. Home looks lovely, tidy, nice and clean. Staff are so friendly and made us welcome. She was asleep at first but woke up and we got on great, first time for a long time. Second visit she was so different, much more talkative.

I first visited Washington Grange to 'suss' it out, a couple of months ago. All staff took time to show me around and explain everything. During that visit I knew it was the right place for my step-mum to be. Now that she is here, the whole family is very happy with everything at the Grange. Very friendly and caring staff. Nothing is too much trouble. Great attention to every detail and people treated as individuals.

My dad was a resident from November 24 until his death on 23/4/25. Right from the start he was treated like a family member by the staff, so caring, friendly, kind and professional. The care home public areas and his bedroom were always clean and warm. The home cooked meals and snacks were delicious and plentiful. There was entertainment for the residents, visiting singers, local school children and trips out. His clothes were regularly laundered. We could not have asked for a better. Home from home for our beloved dad.

My dad came in 6 weeks ago. I am very impressed with the place. It is like a hotel. The staff are very friendly and I have no fear of him receiving any abuse. My dad seems very settled. I wish the car park was bigger with many more spaces, otherwise it is very good.

Like so many of his generation my 96 year old father has a fierce independent streak. Some months ago, when he was first admitted, he was extremely uncooperative and confrontational. The wonderful staff insisted that they wouldn't give up on him and would persevere with him. I was doubtful. I shouldn't have been. They have completely turned things around. Dad is settled, eating better and participates in the activities. The care given is on show every time we visit. A massive thank you to all the staff.

My dad lives here now he's happy clean comfortable and well fed looked after brilliantly the staff adore him. This home is well maintained the staff are fabulous they always make you feel welcome. The place is spotless and the food looks so yummy all homemade and plenty to choose from. Leaving my dad there I know he's in good safe hands.

After a week resident very settled & interacted with carers who were very patient and warm towards him, Food very good and plenty of liquid through out the day. The resident has dementia, very confused and little speech. He is kept spotlessly clean & presentable.

Since being at Washington Grange, she has spoke to us, looks happy, we can't thank staff enough.