Barchester Washington Grange Care Home

Burnhope Road, Barnston, Washington NE38 8HZ
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9.8 64 Reviews
  • Barchester Washington Grange Care Home, Washington
Washington Grange makes the most of pleasant grounds and a versatile interior to provide top quality residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Washington Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1139

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Washington Grange Care Home to find out the exact price for your requirements.

Contact Barchester Washington Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Washington Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ben Patterson (General Manager )

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)

Barchester Washington Grange Care Home Reviews (64)

9.8

Barchester Washington Grange Care Home has a Review Score of 9.8 (9.762) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Washington Grange Care Home has 64 reviews.

Overall Experience
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Date Published
  • 64
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Reviewer Connection to Barchester Washington Grange Care Home
  • 27
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Total of 64, showing 21-40
Review from Lesley T (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled well, he still, from time to time, gets upset but the staff are fantastic and calm him down by talking to him. They are all very caring and cheerful which has helped my sister and I relax more and not worry. The atmosphere in the home is so lovely, it's like one big happy family. I would
definitely recommend the home to others.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from Cheryl H (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a find!
My dad became a resident at Washington Grange in May, and he is really happy there. He has settled very well due to the friendly, happy staff, who have made him and his family feel very welcome. Nothing is ever a bother, and they have an excellent relationship with my dad. It's a pleasure
visiting him, and I feel happy leaving Dad in such a safe, caring and comfortable environment.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Jim T (Husband of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff pleasant and helpful.
I have always been treated with dignity.
My wife is in good hands.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Lynn T (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time we visit, we are welcomed with a smile and a chat from the staff. My dad, who is a regular visitor, is greeted like a family member. Despite the lack of staff (sometimes there are only two staff members), the residents are well looked after, and the staff do an amazing job. Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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Review from Shirley H (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care is given and compassion for the residents and their families. Staff well chosen for their skills and personality. My mother has been in for over 2 years, with no complaints. Management work in partnership in all aspects.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from J S (Wife of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband is very well looked after. He can be quite difficult at times due to his dementia, but the staff are always very supportive. I am so grateful for the care and attention he receives and admires the staff for the way they have coped with all the difficulties and extra work Covid entailed.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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Review from Deborah B (Granddaughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not praise this care home enough. My nana had excellent care during her time there. When she died in March, not only the love and care she needed was second to none, the support the family got was amazing. We were updated constantly, and even though some Covid measures were still in place, we
were allowed access whenever we wanted. Best carers you could hope for. I would recommend this care home to anyone.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home…read more
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Review from V M (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always friendly when visiting. Always feel my mam is cared for and looked after.
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Review from B M (Son of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care of my father who is being well looked after by the staff in this care home.
Reply from Paula Joicey, .. at Barchester Washington Grange Care Home
Thank you we are all one big happy family here at Washington Grange love to see the smile on everyone's face.
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Review from W M (Daughter-in-law of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care of my father-in-law at the Grange. He has improved tremendously since coming here. He is well cared for and stimulated by all the activities on offer. He has regained his zest for life having been very depressed before he arrived at the Grange. We are grateful.
Reply from Paula Joicey, .. at Barchester Washington Grange Care Home
Thank you so much for your kind words your father-in-law enjoys all activities always a smiling lovely man.
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Review from J P (Son of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite these difficult times with all the restrictions brought about by the Coronavirus Pandemic, my father has continued to receive the best professional care and has been treated with dignity and kindness.
Reply from Paula Joicey, Manager at Barchester Washington Grange Care Home
Thank you for your kind words your father is a gentleman and a pleasure to look after.
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Review from Jude T (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find Mum well cared for when we visit, have a slight problem with clothes and items going missing from room.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from K B (Son of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Washington Grange since February 2021 and has been looked after very well by your management and staff who are very caring and very professional.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from G W (Sister of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been good at keeping me informed of all the things happening during this pandemic. I think they have done excellent work over this period.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Jill S (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed as a respite patient for 1 week whilst a wetroom was constructed in her bungalow. From my first visit to assess I was struck by the professionalism and excellent condition of the home. The manager/dep manager and all staff are a huge asset to Barchester who care deeply for their residents.
I would certainly like my mother to stay again. I would be grateful if you could commend them all for their professionalism. I felt totally at ease that my mother was in excellent hands.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you so much for your kind words I will pass on your gratitude to all staff.
Your mother was an absolute pleasure to look after, a lovely lady.
Take Care
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Review from J M (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the current pandemic, I have not been able to visit the mam inside of the home. Only visit via a visit suit. Mam is always clean and tidy. She is happy in her environment. Staff are always helpful and take care of mam.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thanks, Judith, your mam is so happy and content and always smiling.
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Review from Louise Q (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After having to admit my mum for emergency respite, I have found all the staff to be exceptionally helpful, and their kindness shines through when I see them with my mum. She seems to always be treated with respect and dignity.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from G S (Daughter-in-law of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93-year-old mother-in-law was a resident at the home for just over 2 years. During her stay, she was looked after so well by the fantastic manager and staff. From the very first time we walked into the home I knew it was the right place for her, cosy and a feeling of home. A good selection of food
and drink was always available and as visitors, we were always made to feel welcome. An open door approach by the manager to discuss any concerns (which there were none). A wide range of activities available which she always took part in, especially the singing entertainers.
I can't thank the team enough for looking after her so well and making her stat comfortable and safe.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from D S (Son of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93 years old mother was a resident of Washinton Grange for just over two years, however, unfortunately, died in July 2020 (non-Covid). During her stay I always found the staff caring and attentive to her needs, ensuring that she was always clean, tidy and safe. She suffered with Alzheimer's but this
never prevented her from joining in with the activities, especially the singing entertainers. She was always encouraged by the manager and staff to join in and sing. The accommodation was always clean and tidy and a good selection of food and drink was available. I can't thank the team enough for making my mother's stay comfortable and wouldn't hesitate to recommend the home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Washington Grange Care Home
Please accept our condolences to you and the family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments…read more
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Review from Andrew B (Son-in-law of Resident) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was resident at The Grange from October 2018 to June 2019. The carers and respect she received was excellent.
We, the family, were kept fully informed of all matters relating to my mother-in-law. All levels of staff from management to carers fantastic. I would not hesitate to recommend
this home to anybody, could not have wished mother-in-law's last days to be any better. Many thanks, Washington Grange.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you so much for your kind words, I will pass your thanks to all staff. Your mother in law was a lovely lovely lady.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Barchester Washington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Barchester Washington Grange Care Home is calculated as follows: ( (210 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Washington Grange Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Nikki

Nikki Mould

Job Title: Operations Manager

Hi, my name is Nikki, and I am an Operations Manager supporting the General Manager here at Washington Grange Care Home. Welcome to our website!


Thank you for taking the time to look further into what we have to offer you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked in the healthcare sector since the 1990s and bring a wealth of knowledge and experience to the role. My career has progressed over the years, including spending many years in the NHS. I am proud to have been recognised as an RCN Finalist in 2022 for the Patient's Choice Award, a GBCH North East Highly Commended Nurse in the 2022 regional finals, and a Caring Times Care Homes Hero in 2022. I am very passionate about ensuring the residents receive the best care and experience, with a special interest in dementia care.


Outside of work, you will find me spending time with my family and as a proud ‘Nannie’ to my grandson and in my garden (especially my greenhouse) where I attempt to grow vegetables and walking my 3 spaniels.


I work with a dedicated and supportive team that aims to achieve the best for the home. I look forward to welcoming you to our home.

Lynsey

Lynsey Clarke

Job Title: Deputy Home Manager

I started working at Washington Grange in 2005 as an activity co-ordinator, with previous experience in the care sector, I then worked my way up over the years and was promoted to Deputy Manager in 2020, I enjoy learning new things every day, I enjoy being involved with our residents and their families, participating in various fun days any excuse for a fancy dress day. I enjoy meeting lots of different people and working closely with them to provide the care our residents need and deserve.

Sharon

Sharon Hall

Job Title: Home Administrator

Sharon has worked in the care sector for a number of years as an administrator


Sharon enjoys her role and loves to spend time chatting with residents and families.


Her hobbies are riding a motorbike with her partner, and holidaying in hot climates.


Sharon also lived abroad in her early years as she was married to a soldier.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Washington Grange Care Home to verify any information. View our terms and conditions. Barchester Washington Grange Care Home has an Enhanced Service - more info.