Barchester Washington Grange Care Home

Burnhope Road, Barnston, Washington NE38 8HZ
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9.8 64 Reviews
  • Barchester Washington Grange Care Home, Washington
Washington Grange makes the most of pleasant grounds and a versatile interior to provide top quality residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Washington Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1139

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Washington Grange Care Home to find out the exact price for your requirements.

Contact Barchester Washington Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Washington Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ben Patterson (General Manager )

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)

Barchester Washington Grange Care Home Reviews (64)

9.8

Barchester Washington Grange Care Home has a Review Score of 9.8 (9.762) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Washington Grange Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Washington Grange Care Home
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Total of 64, showing 41-60
Review from Joan M (Daughter-in-law of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is in this home, the care she receives is 100%. Carers have a lot to put up with dementia patients. I've seen with my own eyes how some patients are violent towards carers they deserve a medal for kindness and patience they are dedicated to there jobs. They work hard for there money
and only wish they earned more because of each and everyone deserves it from carers to cleaners to kitchen staff and management. This home is brilliant excelling in everything even the activities keep up the good work. Thank you all.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you so much for your kind words, they means a lot to us all. I will pass this on to my team.
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Review from Ann W (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been here now for five years. They have been brilliant.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you so much, really appreciate your kind words.
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Review from Colin W (Son-in-law of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and look after my mother-in-law very well.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you for your kind words, so pleased you feel at home.
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Review from G Y (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Washington Grange provided a very safe and welcoming environment for my mam.
Throughout her two year stay, it was such a comfort knowing how well cared for she was.
It was clear how much love, care and concern there was from all of the staff at all times.
Reply from Paula Joicey, .. at Barchester Washington Grange Care Home
Thank you for your kind words it was a pleasure looking after all our residents.
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Review from D B (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring staff.
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Review from G B (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my mother was at Washington Grange only a short time, the care she received was very good. When visiting her, the staff were polite, friendly and helpful.
My mother was very ill and they understood her needs. The home was clean and well presented. My mother's room was spacious and had a good
outlook.
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Review from N C (Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are lovely and helpful. They made sure I have everything I need the food is lovely and we have a choice.
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Review from C R (Daughter-in-law of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Under very difficult circumstances the staff have provided appropriate and sympathetic care for both my mother-in-law and wider family.
We have been able to participate in stakeholder meetings to decide on changes in care when required.
Over 6 years all have provided an environment and level of care
we have been happy with.
Reply from Paula Joicey, .. at Barchester Washington Grange Care Home
Thank you so much for your review it means a lot to me and my team.
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Review from Angela D (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are great with the residents. The residents are treated like family.
The food is good. The staff give the family peace of mind.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you so much for your review it means a lot to us all at Washington Grange.
Yes, we are all a big happy family and our residents mean the world to us.
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Review from Irene I (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all friendly and very supportive. The home is very pleasant and clean.
Reply from Paula Joicey at Barchester Washington Grange Care Home
Thank you for your kind words regarding Washington Grange we do our best to ensure all our residents are cared for to the highest standard and to ensure they have a lovely clean environment to call…read more
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Review from Trevor B (Relative of Resident) published on 28 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my Aunt's stay at this care home I can, with true knowledge state that the care and attention to Aunty's needs were met with compassion, dignity and a vast knowledge of her illness, which resulted in her comfort and well being at this home. We encounter no resistance from any of the staff as
they were all for the residents and they all do a brilliant job. The Manager and all staff deserve praise. Thank you all.
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Review from Barbara K (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the care that has been given to my mother since entering the home. Every thing my mother has needed has been taken for her comfort and health. All of the staff have been very caring and helpful to all the family. My mother's room has always been very clean and tidy when we
have visited.
Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home
Thank you so much for your kind words to me and my team it really means a lot to us.
We aim to ensure all our residents feel at home and are well cared for.
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Review from Noel W (Son of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Washington Grange is a cut above the rest in our opinion, very trusting, caring, honest staff, prepared to go the extra mile to cater for individual people. Everyone is included in the activities if they want, they have a choice which is excellent. It's not "home" but comes a close second. Very safe
environment. Also, the choice of food is very varied, excellent.
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Review from N H (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the experience for my mum at Washington Grange excellent. But I do think the care home needs more staff/carers.
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Review from Lauri G (Granddaughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nana has been in this care home for years and she is made to feel at home. All the staff are patient and tend to her needs. She isn't a loud character and never asks for anything. I sometimes think she should ask if she wants her TV on or music, but she doesn't like to bother the staff. The only
thing I would improve is that they ask her to move often if she needs things like drinks/moving from bed to chair etc. More often. Overall happy with service.
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Review from M E (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a regular visitor to my mother. The home is ran very well but always seems to be understaffed.
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Review from M K (Daughter of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into The Grange before Xmas. We are very happy with the care and the staff looking after her.
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Review from WO (Resident) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do a good job looking after me and other residents here.
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Review from Marjorie S (Daughter of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home is friendly extremely clean, residents are well cared for well fed, the staff are very friendly and caring, lots of activities. A very efficient management and well appointed for local amenities.
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Review from Andrew R (Son of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been in Washington for 13 years and I couldn't ask for anywhere better. I am informed of everything that goes on and everyone is so friendly, it feels like home. I am made to feel welcome at all times and I would tell everyone how nice the place is.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Barchester Washington Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Barchester Washington Grange Care Home is calculated as follows: ( (210 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Washington Grange Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Nikki

Nikki Mould

Job Title: Operations Manager

Hi, my name is Nikki, and I am an Operations Manager supporting the General Manager here at Washington Grange Care Home. Welcome to our website!


Thank you for taking the time to look further into what we have to offer you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked in the healthcare sector since the 1990s and bring a wealth of knowledge and experience to the role. My career has progressed over the years, including spending many years in the NHS. I am proud to have been recognised as an RCN Finalist in 2022 for the Patient's Choice Award, a GBCH North East Highly Commended Nurse in the 2022 regional finals, and a Caring Times Care Homes Hero in 2022. I am very passionate about ensuring the residents receive the best care and experience, with a special interest in dementia care.


Outside of work, you will find me spending time with my family and as a proud ‘Nannie’ to my grandson and in my garden (especially my greenhouse) where I attempt to grow vegetables and walking my 3 spaniels.


I work with a dedicated and supportive team that aims to achieve the best for the home. I look forward to welcoming you to our home.

Lynsey

Lynsey Clarke

Job Title: Deputy Home Manager

I started working at Washington Grange in 2005 as an activity co-ordinator, with previous experience in the care sector, I then worked my way up over the years and was promoted to Deputy Manager in 2020, I enjoy learning new things every day, I enjoy being involved with our residents and their families, participating in various fun days any excuse for a fancy dress day. I enjoy meeting lots of different people and working closely with them to provide the care our residents need and deserve.

Sharon

Sharon Hall

Job Title: Home Administrator

Sharon has worked in the care sector for a number of years as an administrator


Sharon enjoys her role and loves to spend time chatting with residents and families.


Her hobbies are riding a motorbike with her partner, and holidaying in hot climates.


Sharon also lived abroad in her early years as she was married to a soldier.

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