
My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.
Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged...
Care Provided by Elwick Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Elwick Grange for full pricing details and T&Cs.
Contact Elwick Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Wendy Winspear(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2012
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On-site
Elwick Grange Reviews (100)
Elwick Grange has a Review Score of 9.8 (9.849) out of 10, based on 27 reviews in the last 2 years.
Over all time Elwick Grange has 100 reviews.
A lovely welcoming home with excellent staff and management. No worries leaving mother there.
Hi Sandra, thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team
Mam went into care home for two weeks respite before deciding on were she feels safe to live. She is now a permanent resident. This is due to the excellent care and support she has received both mentally and physically. I cannot praise all the staff enough for making her stay there such a positive experience.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I always feel very welcome when I visit. The staff are excellent, friendly, caring and kind. Nothing is too much trouble. There's activities everyday which my mam really enjoys attending. The activity programme is very well organised, staff always have a well planned programme.
At Elwick Grange we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The carers did far more than meet his physical needs - they treated him with genuine kindness, dignity, and respect. It was clear every single day that they truly cared about the residents as individuals, not just as patients. Knowing that my granda was safe, comforted, and shown compassion in the moments when we couldn't be by his side brought us immense peace during an incredibly painful time.
My granda could not have been in better hands, and our family will always hold deep gratitude for everything you did for him - and for us during those difficult last days.
At Elwick Grange Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Thank you for your time, and kind words.
We have found staff to be extremely caring, kind and understanding with my dad and us as a family. The standard of care is truly outstanding, and every day, consistently, we find this. Barbara, Kath, Emma, Chelsea and Noel and all staff have been so supportive of my dad. Patient and truly genuine. Julie organising activities is another credit to the team. My dad feels well looked after and respected. It must be a hard job with long hours. We couldn't be any more grateful. I couldn't praise them enough! We are very grateful.
My husband has been in the home 1 week and so far he has been very well looked after. Staff are very friendly and helpful. Food is very good and plenty of cups of tea.
The staff are really friendly, nothing is a bother. The food is very tasty and plenty of it. When I first arrived from hospital I needed a hair cut - shave - shower which was done as soon as they could that day.
When my mam came into this home she was not doing anything apart from sleeping and waiting for her carers which although were good but 1/4 hour call 4 times a day left her lonely. Mam now loves where she is, participates in all activities and is really happy thanks to all the friendly staff were nothing is too much bother. Thank you all x
We're delighted to hear how much happier your mam is and that she's enjoying the activities and company here. It's wonderful to know that our team has made such a positive difference and that she feels...
My grandad moved into Elwick Grange in March 2025. He loves it and settled in very well. All staff are brilliant, and very caring and approachable. He enjoys all activities, especially singing/sing songs. The food is excellent too. He takes part in all activities and loves them all. He is never lonely as he has lots of new friends.
Hi Megan, thank you very much for taking the time to leave us feedback about your experience.We are delighted to hear that your grandad has settled in so well at Elwick Grange and is enjoying everything from the activities to the food! At Elwick Grange, we set a high standard for ourselves, so we...
The VE day party was really well organised. I feel that the staff enjoy their job and this reflects in the care given.
Hi A M, thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My father-in-law moved in March and has felt very welcome. He enjoys all activites especially the sing alongs which is his firm favourite. He thoroughly enjoyed the VE Day celebrations. When I visit I'm always feel that I'm welcome and not getting in the way.
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and kind words.
Many thanks the Care UK team
Lovely home. Great staff. Lots of activities for residents. Food looks lovely.
Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The staff arranged some great activities throughout December. Christmas felt very homely for my friend, she enjoyed meeting Santa! The staff were outstanding, treating residents as family. the staff at Elwick Grange work so hard with great commitment and integrity.
Thank you very much for taking the time to leave us feedback about your experience.At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Elwick Grange made sure that residents and visitors were kept up to date with anything and everything that would be going on for the lead up to Christmas. Mam and myself felt personally included and very much a big part in mam's daily life which the fantastic team have always made me feel.
Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Her room is pleasant and kept nice and clean. I am happy that mam is happy and been so well cared for.
My aunt is in Elwick Grange, she is very happy there. The home is very clean and the staff are very helpful. They always go above and beyond to ensure everyone is cared for.
Very impressed with the cleanliness and the overall quality and decor of the home. The staff are very confident and can no do enough to ensure my relation is happy.
Absolutely brilliant service dad loves it. The staff are polite and attentive to the needs of the residents. As soon as you mention anything is always done quickly with a smile on their faces. No complaints or recommendations just keep on doing what you are doing.
Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother has been in Elwick Grange for over a year. The decision to place my mother in a care home was a very difficult one. However, Elwick Grange, the staff, quality of care and the whole environment are excellent. Well done Elwick Grange.
Thank you very much for taking the time to leave us feedback about your experience.At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mam came for respite in August this year and luckily was able to secure a permanent room. She is well care for at this home, it's warm, the staff are friendly and approachable and I feel my mam is happy here. A particular mention to the girls who entertain the residents, who do their best to stimulate their brains. Also to two staff members in particular who she really feels comfortable with, thank you.
Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Elwick Grange.
Accreditations
There are no accreditations posted yet for Elwick Grange.
Meet the Team (1)

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.
I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.
My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.
Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.
Frequently Asked Questions about Elwick Grange
What types of Care is Elwick Grange registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elwick Grange have?
There are 60 Single Rooms.
What are the Facilities & Services at Elwick Grange?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elwick Grange to the centre of Hartlepool?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elwick Grange to verify any information. View our terms and conditions. Elwick Grange has an Enhanced Service -more info.