
My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.
Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged...
Care Provided by Elwick Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Elwick Grange for full pricing details and T&Cs.
Contact Elwick Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Wendy Winspear(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2012
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On-site
Elwick Grange Reviews (100)
Elwick Grange has a Review Score of 9.8 (9.849) out of 10, based on 27 reviews in the last 2 years.
Over all time Elwick Grange has 100 reviews.
Excellent service - truly wonderful
Really pleased with the care from the staff at Elwick Grange. I've seen a big improvement in my mum's short stay. All the staff are friendly, there's a lively ambience between the fellow residents. I can't thank the staff enough for their care and love towards my mum.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Always helpful, caring and kind. Makes coming to visit a pleasure.
Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
After my aunt came to live at Elwick Grange, she was very frail. I had no hesitation in requesting that my man who has vascular dementia also came to live here. Both need different kinds of care but both are so happy and well cared for. It's care that I couldn't give at home. Thank you.
My mother has been in Elwich Grange for approximately nine months and we have been very pleased with the staff and facilities. Everyone is friendly and helpful. My mother has numerous food sensitivities and allergies and all are catered for.
Mam is content and happy. She has been well looked after and has enjoyed the many activities during Christmas time.
Very clean, warm and friendly, caring staff. Always go above and beyond for their residents. Very friendly at all times, lovely atmosphere all the time, absolutely lovely home. I highly recommend this place.
Home from home. Really pleased with the care my mam received.
My dad moved into Elwich Grange at the end of October 2022 shortly after my mom passed away. He had Dementia and we knew we would have to choose a care home carefully to meet his needs and personality. Thankfully my mom was able to help me choose and loved Elwick Grange home after visiting. It was a stressful l and emotional time for us and felt like losing both parents. Dad settling and getting on so well with staff and residents eased the pain and upset. We thank you all from the bottom of our hearts for caring for dad so well.
Both the home and staff are amazing. The home is clean, tidy and well laid out. Plenty of activities to participate in. The staff are fantastic, so cheery, polite and considerate of residents needs. They all have the time to talk to residents. Truly believe my parents will come to enjoy their time at Elwick Grange.
I am very grateful to all of the staff for taking care of my mum. They all went above and beyond what was expected of them. It has been a frightening time but knowing Mum was in such good hands really helped our family. The person who was hired to entertain the residents i.e. knitting, bingo etc. was exceptional. When we couldn't visit she rang and kept us up to date with what was happening, when we were able to visit etc.
The staff at Elwick Grange Care Home really do care. There is a lot of thought to how to engage residents and enrich their lives. My uncle's room is always clean and this home always smells clean. I am kept up to date with anything regarding my uncle's care.
My mum is in this wonderful home. She is very happy here and the staff are so lovely and caring. The food and all the work everyone does is amazing.
I am always made to feel welcome by the friendly staff. Elwick Grange has a homely atmosphere and is always clean and tidy.
My mam moved into the care home after being in hospital. Due to mam's Dementia getting worse and having quite a few falls she needed 24-hour care. This is an upsetting time for the family as we have always managed to look after mam ourselves. The staff and manager could not have done more to make mam's transition go as smoothly as possible. The staff are caring and thoughtful and have made mam feel welcome and are helping her to readjust to her new surroundings.
I would certainly like to thank all staff who are making my mother's stay in the Care Home manageable during the covid pandemic. My mother is a very special lady and is receiving very special care from management and staff. I cannot thank the team enough for the love and dedication they are showing to my mother, for this I will be eternally grateful. I would have no hesitation in recommending her care home to anyone who has to consider more long-term care for their loved one.
My mother moved into the home in September 2021 and there have been various restrictions/lockdowns throughout. My contact at the home has always kept me informed of the latest guidelines and has worked tirelessly to ensure I have had contact with my mother even arranging Facetime calls. Mum is settled, happy, and receives the best of care (she has even put weight on since arriving) a real testament to the kitchen and regular snacks that are provided. This home is well maintained and the staff are great. I honestly cannot fault it in any way.
The staff are always kind and respectful and are very professional which has helped me settle into my new home.
My mother is very pleased with her care plan. She is very well looked after by the very caring staff. Her room is very cosy and warm, and she has made some friends. She has participated in several social events eg, seaside day at the care home, Bonfire night, which she enjoyed. Her food is very good. We can also visit her regularly with ease.
I can't thank everyone enough. Mum is always very well cared for and is made to feel like one of your family. All the staff are very caring and helpful. Mum was taken unwell during her recent stay, and it was dealt with in a very professional and prompt manner. Mum is treated with respect and love at all times. Thank you all very much indeed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Elwick Grange.
Accreditations
There are no accreditations posted yet for Elwick Grange.
Meet the Team (1)

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.
I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.
My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.
Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.
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