
My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.
Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged...
Care Provided by Elwick Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Elwick Grange for full pricing details and T&Cs.
Contact Elwick Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Wendy Winspear(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2012
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On-site
Elwick Grange Reviews (100)
Elwick Grange has a Review Score of 9.8 (9.849) out of 10, based on 27 reviews in the last 2 years.
Over all time Elwick Grange has 100 reviews.
Clean fresh smell, welcoming environment and staff. Nothing is too much trouble for the staff. Lovely, plentiful food and in family/cafe area, always clean and well-stocked. You end up becoming part of the staffs family and they yours. (We are all in it together).
My mum needed respite care following an operation and stay in hospital. The manager was extremely helpful in sorting the transfer to the home as we were going on holiday. Everything needed to be sorted quickly. The care was excellent and whilst no one ever wants to go into care it enabled mam to get some confidence back and she is now safely back at home. Activities were many and varied (even though she wouldn't join in) Overall many thanks - would use again.
As a family, we found it difficult with the thought our mother/grandmother needed more help than we as a family could give. We visited a few care homes and loved Elwick Grange the moment we walked through the door. A member of staff met us and put our minds at ease, this is the place we thought she would be happiest, we are all settling in, but the support given has been fantastic. A big thank you to all the staff and manager.
She was extremely worried as to what Elwick Grange would be like.
One week on, I have collected a joyous, animated and lively mum.
The complete antithesis of the person I dropped off.
Thank you, Elwick Grange, for all your caring inclusivity.
My mum now has no qualms about returning in the future.
Your efforts have done the care sector proud - well done.
Wonderful staff, caring and supportive. The room and facilities are very good. Dad has all of his mental faculties and misses home cooking. He enjoys the breakfast and lunch.
I am very happy with Elwick Grange Care Home. The staff are excellent and provide care with respect and maintain the dignity of the residents at all times. The home is well maintained and all the staff are approachable at all times. Any minor problems are dealt with quickly and efficiently. Individual rooms are a good size and ensuite facilities provided communal space is well decorated with lovely furniture and pictures etc. The meals and snacks are good quality and plentiful.
Staff very approachable and caring.
Caring and compassionate staff. Patient and empathetic. Feels like they genuinely care for welfare of residents.
The staff are always friendly and helpful. The rooms are kept clean and there is a good range of activities for the residents such as bingo, visiting singers etc.
Fantastic Mother's Day afternoon tea. The entertainment coordinator had pulled out all the stops to make it a very special day, including a photo and chocolates. A very memorable day!
Extremely happy with the care my wife receives. I would highly recommend to anyone.
Everything about Elwick Grange is excellent. Professional and caring staff who I have experienced have often gone the extra mile in caring for my dad. Care, which sometimes can be very difficult and trying, has always been dealt with in a kind and sympathetic way. I cannot complain about any aspect of this superb nursing home or staff involved in its day to day running.
Elwick Grange is a home from home with a loving, caring, friendly family atmosphere.
Elwick Grange is a wonderful care home. My mum is very well looked after with lots of things going on. I would definitely recommend to anyone for the care of their loved ones!
All staff treat residents with dignity.
Comprehensive menu - high quality catering.
Cleanliness - especially like the monthly deep clean on top of daily and weekly cleans.
Laundry - Quick and efficient.
Activities - Individual group also make sure every resident has the opportunity to join in.
Staff also support residents' families.
Administration and support staff - easy to approach and supportive.
Sometimes Mam has a whinge about the food but only every now and then. She's over the moon about the staff so that makes me assured she is looked after.
My mother was a resident for over 2 years until passing away this morning. We always found the staff to be friendly and helpful and I know my mam liked them. We all appreciate the help they gave her. Thank you.
Well done to all of them. Will certainly use it again.
Both residents and family feedback is used to plan future care, activities and menus.
I would have no hesitation in recommending the care home to others in need of dementia care for their family.
My husband has had quite a number of medical problems which has been noticed and acted on rapidly by the care staff. Some of the carers are indeed what the home implies through some teams work together better than others.
Although a badly paid service, most of the carers go above their day giving as much as they can. This is often a great deal because the residents all have dementia and their needs are great. They demand repeated help given in a caring environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Elwick Grange.
Accreditations
There are no accreditations posted yet for Elwick Grange.
Meet the Team (1)

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.
I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.
My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.
Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.
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