Elwick Grange

Elwick Road, Hartlepool TS26 9LX
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9.8 95 Reviews
  • Elwick Grange, Hartlepool
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.

Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged to live as independently as possible. The home has access to shops and a local library, and regular trips are made to nearby attractions in its minibus.

The team works with individuals and their families to tailor care and activity plans to each individual's unique needs and preferences.

Elwick Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Elwick Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1390
  • RESPITE Self-Funded Residential Care: from £1345
  • RESPITE Self-Funded Residential Dementia Care: from £1440

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Elwick Grange to find out the exact price for your requirements.

Contact Elwick Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elwick Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Wendy Winspear (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On-site

Elwick Grange Reviews (95)

9.8

Elwick Grange has a Review Score of 9.8 (9.840) out of 10, based on 44 reviews in the last 2 years.
Over all time Elwick Grange has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Elwick Grange
  • 44
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Total of 95, showing 81-95
Review from Margaret D (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Elwick Grange Care Home. The staff are excellent and provide care with respect and maintain the dignity of the residents at all times. The home is well maintained and all the staff are approachable at all times. Any minor problems are dealt with quickly and efficiently. Individual
rooms are a good size and ensuite facilities provided communal space is well decorated with lovely furniture and pictures etc. The meals and snacks are good quality and plentiful.
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Review from Gillian T (Daughter-in-law of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very approachable and caring.
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Review from D F (Friend of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and compassionate staff. Patient and empathetic. Feels like they genuinely care for welfare of residents.
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Review from B H (Son of Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and helpful. The rooms are kept clean and there is a good range of activities for the residents such as bingo, visiting singers etc.
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Review from S W (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic Mother's Day afternoon tea. The entertainment coordinator had pulled out all the stops to make it a very special day, including a photo and chocolates. A very memorable day!
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Review from Leonard C (Husband of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my wife receives. I would highly recommend to anyone.
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Review from Ian M (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Elwick Grange is excellent. Professional and caring staff who I have experienced have often gone the extra mile in caring for my dad. Care, which sometimes can be very difficult and trying, has always been dealt with in a kind and sympathetic way. I cannot complain about any aspect
of this superb nursing home or staff involved in its day to day running.
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Review from Mandy M (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elwick Grange is a home from home with a loving, caring, friendly family atmosphere.
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Review from Jacqueline W (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elwick Grange is a wonderful care home. My mum is very well looked after with lots of things going on. I would definitely recommend to anyone for the care of their loved ones!
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Review from B R (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff treat residents with dignity.


Comprehensive menu - high quality catering.


Cleanliness - especially like the monthly deep clean on top of daily and weekly cleans.


Laundry - Quick and efficient.


Activities - Individual group also make sure every resident has the opportunity to join

in.


Staff also support residents' families.


Administration and support staff - easy to approach and supportive.

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Review from Michael H (Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful and pleasant. The rooms are clean and my Mam's clothes are washed and cleaned. The management and seniors are approachable and helpful in every way on my Mam's health issues.
Sometimes Mam has a whinge about the food but only every now and then. She's over the moon about the
staff so that makes me assured she is looked after.
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Review from Ian D (Son of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 2 years until passing away this morning. We always found the staff to be friendly and helpful and I know my mam liked them. We all appreciate the help they gave her. Thank you.
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Review from Kim R (Daughter of Resident) published on 5 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just spent 4 days in Elwick Grange, Hartlepool as my husband and I had to go away. I cannot recommend this place enough, it was fantastic. Firstly, the building was clean, warm and welcoming and there were no smells. The room allocated to my mum was clean and comfortable. The staff all
greeted her at the door and helped to arrange her room for her. Throughout her stay, the staff worked tirelessly to make sure her needs were met. She didn't have to wait for anything, they were there in the night for her if she needed the toilet and didn't make her feel awkward if she did need to use the toilet in the night. They all made her laugh. When she was leaving, every staff member came to say goodbye and there were lots of hugs and kisses. The food was wonderful, mum said there was too much and it was all lovely.
Well done to all of them. Will certainly use it again.
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Review from C C (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elwick Grange provides a safe, caring and nurturing an environment for mum to live in. Staff are always on hand to help with any query that family members have.
Both residents and family feedback is used to plan future care, activities and menus.
I would have no hesitation in recommending the care
home to others in need of dementia care for their family.
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Review from J G (Wife of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Elwick Grange for more than a year now. He appears to be well settled and eats very well, a high standard of nutrition (fruit drinks and tea available almost all of the time.)
My husband has had quite a number of medical problems which has been noticed and acted on
rapidly by the care staff. Some of the carers are indeed what the home implies through some teams work together better than others.
Although a badly paid service, most of the carers go above their day giving as much as they can. This is often a great deal because the residents all have dementia and their needs are great. They demand repeated help given in a caring environment.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Elwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Elwick Grange is calculated as follows: ( (447 Excellents x 5) + (70 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 524 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elwick Grange is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Wendy

Wendy Winspear

Job Title: Home Manager

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.


I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.


My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.


Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elwick Grange to verify any information. View our terms and conditions. Elwick Grange has an Enhanced Service - more info.