
My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



My grandad moved into Elwick Grange in March 2025. He loves it and settled in very wellMegan M(Granddaughter of Resident/Service User)



Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.
Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged...
Care Provided by Elwick Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Elwick Grange for full pricing details and T&Cs.
Contact Elwick Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Wendy Winspear(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2012
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On-site
Elwick Grange Reviews (100)
Elwick Grange has a Review Score of 9.8 (9.849) out of 10, based on 27 reviews in the last 2 years.
Over all time Elwick Grange has 100 reviews.
As long as my mam is happy that's what counts and she is.
Thank you to everyone.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Very happy with the care that my auntie is getting. Staff are spot on, she didn't want to go to Elwick Grange but she has fully settled in thanks to the staff and residents.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Lovely home. Great staff. My grandad is very happy and settled here.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother is a new resident at Elwick Grange, we had to get her a place at short notice when my father died suddenly. This was a very difficult time for us and we have been very impressed by the kindness of the staff. Everyone seems genuinely caring and there has been a very warm atmosphere every time we have visited. I have been delighted to see pictures on social media of my mother joining in a variety of activities.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother-in-law is a resident at Elwick Grange. Really pleased to enter a home with such an upbeat and bright atmosphere. Not at all what I expected from a care home. The staff were all very pleasant and obviously knew the residents well with plenty of interaction between them. Well-presented home which was smart yet still had a homely feel to it. I am very happy knowing that my mother-in-law is in a good place at Elwick Grange.
The care home is lovely and the staff are great, take my dad to see his friend and the care staff are so welcoming offering drinks and a chat.
Very warm friendly atmosphere, very caring, friendly staff and keep you up-to-date and informed of everything. Very clean and rooms are nice and big.
The Remembrance display was fantastic, I tried to get photos in the local paper but wasn't successful.
I'd recommend this care home to anyone.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Ever since my mom was placed in the care home, she has had a smile on her face every day. All the staff treat her with respect and dignity. She couldn't have been placed in a better care home because this one is perfect in our opinion.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
When upset or just with queries we have been advised, listened to, and supported.
There seem to be lots of activities which we have received photos of and have joined in.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
First-class service.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.
My mother moved in for two weeks of respite care in May. The care and attention prior to her move was excellent. The staff were caring and careful to address all her concerns in a compassionate but clear way. While there, I saw countless acts by staff, which made it clear they loved the residents in a way far beyond paid-for care. Each was treated as an individual, and their unique needs were being met. Sadly my mother's condition deteriorated - nothing to do with the home - but the staff were quick to alert us and arrange emergency treatment. They spotted her decline quickly and acted brilliantly. I have already recommended this home to others and will continue to do so.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
My mam really enjoys all sorts of activities that they do and just recently they held a 'summer festival', which she really enjoyed. Her two sons turned up and spent some quality time with her. It is really a great care home and would recommend to family friends.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
Carers are really nice and polite. The manager is very nice to get along with.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
My dad has not been in Elwick Grange very long, but he seems to have settled very well. The staff at Elwick Grange are very friendly and very professional towards Dad and his family. Dad seems happy too.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
My dad hasn't been in Elwick Grange very long but he has settled better than we thought. The staff are so professional and friendly towards dad and to the family visiting. Dad is always treated with the utmost dignity and care.
My mam has been a resident at Elwick Grange since the 6th of April 2023. As you can imagine it's always a difficult decision to move a loved one into care. I met with the manager of Elwick Grange who is absolutely fantastic and she put my mind at rest as to the level of engagement and care that the staff would offer. The staff go above and beyond to make my mam comfortable and happy within the surroundings. I am just letting you know the staff offer a fine range of activities to keep residents engaged. Easter was particularly impressive. The care home nurse is dealing with any medical issues that my mam has, liaising with doctors and in turn, communicating this back to the family. In short, I find Elwich Grange excellent!
A lovely home with very friendly staff. Mam is looked after so well, which gives us peace of mind.
No longer able to cope at home, my mum moved to Elwick Grange. She was made very welcome by the lovely, caring staff and settled well. Unfortunately, after a week she took ill and end of life care was required. The care and dedication shown to not only my mum, but also my sister and I was incredible. Nothing was too much trouble to both carers and management. As a family, we will be forever grateful for the support they provided. Simply the best.
I am extremely happy with my dad's care, everybody is very friendly and all are happy to help with any request we make. Dad is very happy in the home and loves everyone which makes me happy to see him okay.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Elwick Grange.
Accreditations
There are no accreditations posted yet for Elwick Grange.
Meet the Team (1)

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.
I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.
My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.
Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.
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