Nunthorpe Oaks Residential Care Home

114 Guisborough Road, Nunthorpe, Cleveland, Middlesbrough TS7 0JA
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9.8 92 Reviews
  • Nunthorpe Oaks Residential Care Home, Middlesbrough
Nunthorpe Oaks is a beautiful home which has recently undergone a stunning refurbishment. With a warm family feel the moment you walk through the door, it feels like home from home.

Providing residential care, the team also offers respite care breaks, which are ideal for carers looking after loved ones, who would like to plan a short break themselves.   

There are spacious lounges and a garden room, as well as a new bistro-style café area. And there’s a hair salon and nail bar, for regular appointments with the mobile hairdresser, plus pampering sessions with facials, manicures and hand massages.

The gardens are beautiful and are the perfect spot to relax with loved ones, who are welcome at any time. Nunthorpe Oaks also has a private family and friends Facebook group, where families can see what their loved ones have been enjoying doing, even if they can’t be there in person.

The residents enjoy so many activities, with music from local choirs and musical entertainers to karaoke. The home even has its own choir. There are regular gentle exercise sessions, crafts, knit and knatter, baking and cocktail evenings, as well as trips to local parks, shopping and garden centres and coffee shops.

In the dining rooms, the residents enjoy delicious home-cooked meals prepared by the chef, who was proud to be crowned Best Performing Chef for the entire region at Sanctuary Care’s annual Chefs’ Conference (2023). From roast dinners with all the trimmings, to fish and chip Fridays and lighter bites like home-made soups. And there is home-baking every day for afternoon tea, with the chef’s cheese scones and cakes always going down a treat.

The local community are embraced into life at Nunthorpe Oaks, with regular church services and hymns in the home to visits from local school children.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1212
  • RESPITE Self-Funded Residential Care: from £1212

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1212 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Nunthorpe Oaks Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Sperring (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Nunthorpe Oaks Residential Care Home Reviews (92)

Total of 92, showing 41-60
9.8

Nunthorpe Oaks Residential Care Home has a Review Score of 9.8 (9.825) out of 10, based on 23 reviews in the last 2 years. Over all time Nunthorpe Oaks Residential Care Home has 92 reviews.

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Review from C C (Resident) assisted by family/friend published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like my room, I can have it how I want to. I enjoy my days here. I like going to games and activities and I like my pamper days. It's spotless.

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Review from Janice G (Relative of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since May 2022 and the care she has received has been excellent from the manager to care workers and kitchen staff, they all made her feel so welcome as well as ourselves. The entertainment team are excellent and never fails to keep the residents entertained at all
times. I cannot praise the team enough for all their hard work and care is definitely their number one priority. Well done to the Nunthorpe Oaks Team, you are simply the best!

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Review from T G (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the home is lovely. Staff are very friendly, rooms are welcoming, food is of a very high standard and the activities team is amazing.
I do feel improvements could be made on the personal care front, e.g. nails (both hands and feet), hair (i.e. brushing and styling, especially after a shower)
and generally the attention to detail over and above the basic care. Note: I understand staff can't cut toenails but keeping an eye on when they need doing is important.

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Review from K E (Niece of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been put in the situation of finding a home for my aunt after becoming unable to live at home and not knowing what I was looking for I came across Nunthorpe Oaks after many many hours searching reviews on many many homes. I contacted Sanctuary and they put me in touch with the deputy manager.
From seeing the home on the website and speaking to the deputy manager I immediately knew this was the place for my aunt. The home, gardens, food and activities are just spot on. The care my aunt receives is unbelievable, kind, compassionate, professional and dignified in all areas. The communication from all the staff is fantastic as I haven't a clue if what I was/am doing is right. Having spent a few months in emergency care to moving in here it's like going from a 1* to a 5* hotel! My aunt's first response to her lovely room was "Oh my god is this my room, it's just beautiful (tears) and I could have a disco in the middle of it!"
I cannot say thank you enough times to everyone!

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Review from S G (Son of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum entered this home she has settled in well and the staff have made her very welcome. The activities are good and she joins in most of them.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team. It's lovely to hear how well your mum has settled in with us. Best wishes, Fae

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Review from J S (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recommended this home to a friend whose father needs respite. We love
it. One of the best new additions to the team is a new Activities Coordinator who goes above and beyond to keep residents active and entertained, ably assisted by the other Activities Coordinator. We are looking forward to
the beach day, there seems to be so much more going on. Our mum has dementia and is 90 she did the exercise class with the Activities Coordinator this week. We are so grateful.

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Review from Jacqueline P (Sister of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home, clean. The staff are very helpful.

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Review from Vivien D (Sister of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home. The staff are really helpful and informative. Very clean and pleasant home.

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Review from Mackenzie S (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the help I have received while living here.

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Review from I G (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Good food and a nice room although the bathroom is maybe a little small in regards to people with mobility issues and staff getting in as well etc. A call button near the chair as well as on the wall may help as well. Overall though, very good.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for your kind words about our team and care. We will be sure to pass your feedback on. Best wishes, Fae

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Review from T A (Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Happy to be here.

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Review from V W (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lot of effort was displayed by staff in ensuring my mum's transition into a care home was as easy as possible for her. It is lovely to see her developing relationships with the staff, who treat her with dignity and have good banter with her. This is a good outcome for mum and the whole family. We
feel happy that she is safe, comfortable and cared for. Thank you and well done.

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Review from C B (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's care has been excellent and all of the staff have been lovely and caring. Dad has flourished in the time he has been here and we haven't seen him looking so well for a long time. He is joining in lots of activities and loves the company of the other residents. All the staff are so cheerful and
support my dad. We are kept connected with my dad through Skype which has given us great peace of mind.

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Review from Tracy W (Respite Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken in here after she had a fall and fractured her wrist and ribs on Christmas day. The staff cheered her up and the food and service to my mum was excellent. She was never alone there and even though she was diagnosed with dementia, she was and is still very bright. She has had two more falls
since and once again been admitted to this home she was looking forward to seeing them all and rang me today to say don’t worry about me I'm happy here. This means the world when you know they are happy. Thanks guys, your work means the world to us.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you so much for taking the time to review our home. It's so wonderful to hear how settled and happy your mum is with us at Nunthorpe Oaks. She is always welcome. Best wishes, Fae

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Review from L R (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely surroundings and beautifully clean home. Mum has just been in a couple of days, she said the food is lovely and the care people are really patient and kind.

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Review from J R (Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

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Review from J C (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the home for about five years. I know mum has always been looked after very well. The staff have worked tirelessly through the Covid epidemic and always manage to keep smiling. The staff have always gone above and beyond to accommodate both my mum and family. Thank you to all the staff
for everything you do. You are all amazing.

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Review from C H (Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Transition to the care home was made quite easily thanks to the friendly approach of the staff. Moving to a new residential situation can be difficult but in my case, I had no problems.

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Review from J B (Niece of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. We, as a family, could have not found a better place than this. The care, compassion, empathy, quality choices were over and above. I have seen quite a few care homes in my time, but this one is at the top of the list. Having worked in the care industry, I would very well recommend
this home to those looking for quality care.

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Review from M M (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nunthorpe Oaks is a lovely care home - very well suited to my mother's needs. The staff are very attentive and as a family, we're content in knowing she is being well cared for. Over the Christmas period, the home was beautifully decorated with lots happening to keep the residents entertained. Families
are kept well informed.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Nunthorpe Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Nunthorpe Oaks Residential Care Home is calculated as follows: ( (238 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nunthorpe Oaks Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (5)

Sharon

Sharon Sperring

Job Title: Home Manager

Joined: 2023

I have worked in care since 2003, starting as a carer, then becoming a senior carer, deputy manager and then a home manager in 2008.


Our residents at Nunthorpe Oaks come first. I love interacting with them and supporting them to feel happy and fulfilled. We have so many lovely activities going on to enrich their lives. I am deeply passionate about involving the local community in life in the home, keeping those community connections alive for our residents to enjoy.

Liam

Liam Williams

Job Title: Deputy Manager

Joined: 2017

I have worked at Nunthorpe Oaks for 5 years, and I love the residents. It's a wonderful home to work in.

Tracy

Tracy Jefferson

Job Title: Care Assistant

Joined: 2019

"It's so rewarding working here. I love the residents and it is so lovely to get feedback from the families."

Emily

Emily Warburton

Job Title: Team Leader

Joined: 2014

I just love our residents and families at Nunthorpe Oaks - it really is a fab place to work.

Michelle

Michelle O'Brien

Job Title: Head Housekeeper

Joined: 2012

I love the residents and making sure they have a lovely, clean environment to live in.

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