Nunthorpe Oaks Residential Care Home

114 Guisborough Road, Nunthorpe, Cleveland, Middlesbrough TS7 0JA
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9.8 92 Reviews
  • Nunthorpe Oaks Residential Care Home, Middlesbrough
Nunthorpe Oaks is a beautiful home which has recently undergone a stunning refurbishment. With a warm family feel the moment you walk through the door, it feels like home from home.

Providing residential care, the team also offers respite care breaks, which are ideal for carers looking after loved ones, who would like to plan a short break themselves.   

There are spacious lounges and a garden room, as well as a new bistro-style café area. And there’s a hair salon and nail bar, for regular appointments with the mobile hairdresser, plus pampering sessions with facials, manicures and hand massages.

The gardens are beautiful and are the perfect spot to relax with loved ones, who are welcome at any time. Nunthorpe Oaks also has a private family and friends Facebook group, where families can see what their loved ones have been enjoying doing, even if they can’t be there in person.

The residents enjoy so many activities, with music from local choirs and musical entertainers to karaoke. The home even has its own choir. There are regular gentle exercise sessions, crafts, knit and knatter, baking and cocktail evenings, as well as trips to local parks, shopping and garden centres and coffee shops.

In the dining rooms, the residents enjoy delicious home-cooked meals prepared by the chef, who was proud to be crowned Best Performing Chef for the entire region at Sanctuary Care’s annual Chefs’ Conference (2023). From roast dinners with all the trimmings, to fish and chip Fridays and lighter bites like home-made soups. And there is home-baking every day for afternoon tea, with the chef’s cheese scones and cakes always going down a treat.

The local community are embraced into life at Nunthorpe Oaks, with regular church services and hymns in the home to visits from local school children.

Show Nunthorpe Oaks Residential Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1212
  • RESPITE Self-Funded Residential Care: from £1212

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1212 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Nunthorpe Oaks Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Sperring (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Nunthorpe Oaks Residential Care Home Reviews (92)

Total of 92, showing 61-80
9.8

Nunthorpe Oaks Residential Care Home has a Review Score of 9.8 (9.825) out of 10, based on 23 reviews in the last 2 years. Over all time Nunthorpe Oaks Residential Care Home has 92 reviews.

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Date Published

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Review from S H (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum took a while to settle into Nunthorpe Oaks but the staff took time to get her needs and personality. She gets the best of care and is really happy to participate in events. The new manager is a great improvement and now that renovations are complete, the home looks lovely. The food is excellent
too. The care staff are doing a great job in these difficult Covid times.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you so much for taking the time to review Nunthorpe Oaks and for your kind words. It is so lovely to hear how settled your mum now is with us and that you are pleased with our recent refurbishment. Best wishes, Fae.

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Review from Rowena L (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is over and above a care home. The care is amazing, as are the carers. The food is excellent, and the rooms are so pretty, functional, accessible and so clean. The facilities are brilliant, with various meeting and seating areas, both quiet and buzzy, and even a bistro restaurant as well as a dining
room. What I did notice is that the encouragement to mix has meant that the home is alive and has something for everyone. I cannot praise this home for my dad enough, and both my brother and I agree we made an excellent choice. It is light, bright and happy and gives very good vibes. Their Covid precautions are excellent.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you so much for taking the time to review Nunthorpe Oaks and for your outstanding review - it is so appreciated by our team. We are so pleased with how our refurbishment has come along and are glad you love it too! best wishes.

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Review from E R (Sister of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is comfortable, clean and facilities are fine. Staff are friendly and helpful.

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Review from Philip C (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very professional; the staff are caring and attentive to the resident's needs. I would recommend Nunthorpe Oaks to any person who may have a family member in need of care.

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Review from G A (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into the home at the beginning of May 2021. We have found most things have been good. A few issues with the booking in system for visits but overall we are very pleased. I do think we could be advised on a regular basis how our loved ones are doing, especially when my Mum arrived, there
seemed to be no one to speak to, I had to look for the manager in the end. The Covid testing lad tended to be the only one who knew how she was doing. He wasn't a carer but tried his best to fill me in.

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Review from J C (Cousin of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting arrangements very well organised. Staff always very caring and helpful.

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Review from John V (Grandson of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff helpful, kind and caring. Cannot fault. Thank you for all you do. Much appreciated. Reassuring to know my grandad is being looked after!

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Review from A M (Niece of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just been once and only new to this but good service at present.

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Review from G S (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely caring and courteous.

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Review from S T (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into this home really quickly and seems the happiest we have seen her in a long time. She is really well looked after and is forever praising the staff for everything they do for her.

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Review from Margaret L (Cousin of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been made very welcome and during the pandemic this care home has been amazing. My cousin always talks about his carers with affection which is a great comfort.

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Review from Jill S (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, but the restrictions on home visits isn't great. Two visits a week is heart breaking. During a difficult time in February Nunthorpe Oaks Residential Care Home were fantastic. It's difficult to comment as we have only just been allowed inside the home. The pod took too long to
be sorted.

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Review from Carolyn M (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care for my mum has been very good. The staff work hard under sometimes challenging circumstances. The COVID pandemic must have added extra challenges for the staff and they have dealt with this very professionally.

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Review from J M (Respite Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just came for respite care for a short while. Care has been excellent and the facilities are good and now I look forward to going home to resume my life again.

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Review from Maggie C (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has recently become a permanent resident of Nunthorpe Oaks having previously had several respite visits. She was always made very welcome, and the staff remembered her each time. Respite care was always readily available for us.
Now, as a permanent resident, the feeling is just the same. All the
staff are very caring and aware of the individual needs of their residents. If there are any problems or small issues, the staff are very approachable and take the time to listen, discuss and take appropriate action. I know they hold regular meetings to discuss the resident's needs and any problems that might have occurred.
Now that care home visits are allowed, the staff have made us very aware of what is required, and I have had no problems in booking a slot to visit um. The visits take place in a nice setting and are all done safely with Covid testing and the wearing of appropriate clothing.
I feel secure in the knowledge that Mum is being really cared for in these strange times.

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Review from David H (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for respite care, and the only home in the area you can pre-book with certainty.
Mum is always made very welcome; she knows most of the staff there now. She enjoys using the garden and gets involved in the activities.
She also appreciates the fact that she is allowed to go to the shops
occasionally under supervision.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thanks for such a lovely review of our home David, it's great to hear you've had such a positive experience with our pre-bookable respite. The team will be really pleased to hear this. Best wishes.

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Review from J V (Granddaughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We don't live in the area and can't visit as often as we'd like, so it is even more important to us to know Gramps is getting the best possible care. With Nunthorpe Oaks, we have that confidence. The staff couldn't be kinder, nothing is too much trouble, the atmosphere is friendly and fun with care
at the heart of everything. A real home from home for loved ones.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for your kind words about our home and team. Best wishes.

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Review from N W (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful in all aspects of my mum's care, consistent in mum's needs and wellbeing. Understanding of family needs, especially since lockdown and Covid-19. The staff have gone above and beyond during Covid-19 and should be recognised for this.

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Review from Keith L (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, this residence is satisfactory and I personally feel that Mam is in a safe and secure environment, where she can be looked after without the worries of the family.
My mother feels at home and is well cared for. She feels that the meals are good and varied though can be repetitious on
a weekly basis. She says that at times she feels alone and that there is not the daily interaction and varied entertainment that was promised some twelve months ago when she became a resident. The recent pandemic has accentuated this, however, I appreciate why the isolation had to happen and hopefully, now we can move on, indeed I believe that she is now being allowed out of her room on a more regular basis as things get back to normal.
You may note that I have scored the home poor in the rooms area. When Mam became a resident last July, we were promised that the home was being prepared for total re-decoration... virus aside... this has yet to happen.
On the whole my thanks to all.

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Review from Susan M (Friend of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour since March became a resident. Although the home has had to cope with this pandemic they have kept me up to date with what's happening with her and kept her safe. It has been hard for me to expand on this due to the pandemic and been unable to make regular visits.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for your review of our home. Our homes are now offering distance visits, whether that's drive through, window visits or garden visits which will make it easier for our loved ones to reconnect with our residents. Best wishes, Fae.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Nunthorpe Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Nunthorpe Oaks Residential Care Home is calculated as follows: ( (238 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nunthorpe Oaks Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (5)

Sharon

Sharon Sperring

Job Title: Home Manager

Joined: 2023

I have worked in care since 2003, starting as a carer, then becoming a senior carer, deputy manager and then a home manager in 2008.


Our residents at Nunthorpe Oaks come first. I love interacting with them and supporting them to feel happy and fulfilled. We have so many lovely activities going on to enrich their lives. I am deeply passionate about involving the local community in life in the home, keeping those community connections alive for our residents to enjoy.

Liam

Liam Williams

Job Title: Deputy Manager

Joined: 2017

I have worked at Nunthorpe Oaks for 5 years, and I love the residents. It's a wonderful home to work in.

Tracy

Tracy Jefferson

Job Title: Care Assistant

Joined: 2019

"It's so rewarding working here. I love the residents and it is so lovely to get feedback from the families."

Emily

Emily Warburton

Job Title: Team Leader

Joined: 2014

I just love our residents and families at Nunthorpe Oaks - it really is a fab place to work.

Michelle

Michelle O'Brien

Job Title: Head Housekeeper

Joined: 2012

I love the residents and making sure they have a lovely, clean environment to live in.

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