Park House, Stockton-on-Tees, Cleveland & Teesside
Park House, Stockton-on-Tees, Cleveland & Teesside
Park House, Stockton-on-Tees, Cleveland & Teesside

Park House promises a homely and family-run environment where clients can feel comfortable, while having 24-hour access to a skilled team of carers. The home is a small Residential Care home in Stockton.

Long and short-term care needs are welcomed, the home is wheelchair-friendly, has a choice of lounge areas and even a Jacuzzi/Wet room.

A menu of home-cooked food supports good nutrition, there are regular activities and all rooms come with 32" TV's.

There is a strong focus on staff training in all key areas, such as First Aid, Safer People Handling, Food Hygiene, Mental Capacity Act, Deprivation of Liberty's, Fire Safety, Health & Safety, Safeguarding Children,Equality & Diversity, End of Life Pathway, Dementia Awareness, Safeguarding, Infection Control, Bed rail, Diabetes Awareness and Safe handling of Medication. All staff have NVQ in Care or working towards it.

Owner: Mr & Mrs J Elliott

Person in charge: Darren Elliott and Jacqueline Smith (Registered Managers)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 18+.

Single Rooms: 18

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Park House has a Review Score of 9.9 (9.944)

The Review Score of 9.9 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.944 for Park House is calculated as follows: ( (272 Excellents x 5) + (16 Goods x 4) ) ÷ 288 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Park House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 10 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park House?

  • Extremely LIKELY
    23
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park House

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

Mum moved into Park House while she was recovering from a fall and with the onset of Alzheimer’s Disease. It was a tough decision for us to make as a family but it was the right one. We found the staff at Park House to be kind and caring for Mum – and also for us as a family, we are always made to feel welcome and supported. You give Mum space to be herself but still encourage her to live in the community, joining in the activities. You are a genuine group of people and we have found no matter how busy and pressured you are, you make the people you are looking after your priority. There is always time for a word, a song, a touch, and a laugh. So thank you for all your care of our mum. We knew she was safe and well looked after.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love living here because it's friendly, clean and good homemade food. The staff here are very friendly and helpful. I like it when we go on days out.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely staff. Very good food and cleaned to a high standard. Friendly residents and was made to feel welcome when we visit my mom.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I regard this home as my new home.
The staff are kind and friendly and listen to my problems.
The meals are filling and coffee and tea available round the clock.
I would recommend Park House to anyone and, in fact, have already done so.

How likely would you be to recommend Park House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Park House is an excellent rest home - clean, warm, bright and always welcoming to visitors. The residents are cared for by the wonderful staff with competence, humour and affection and each resident is treated with dignity and respect. The staff work very hard to create an atmosphere which is homely and comfortable while encouraging residents, where possible, to participate in group activities and be involved in the daily life of the home. Alternatively, if residents prefer the privacy of their rooms, that is absolutely fine. Bedrooms are spacious and well appointed and the public areas: two day lounges, a separate small room for residents to receive visitors and dining room are pleasant and airy. Meals are tasty and varied. The staff are patient and kind and clearly care deeply about their work. I could not recommend Park House more highly.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very friendly home, always made welcome and given a choice of drink and food. The home is always warm, clean and very friendly.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always made welcome and given food and drink. The home has a nice atmosphere. The staff are very friendly and it's always warm and clean.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and management have made a difficult time (optician, dentist, hospital stay) as straight forward as possible.
Professional with caring and homely feel.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunty has been in Park House since September. As part of her wider family, I can say she could not be better cared for anywhere. We have peace of mind knowing that all her needs are attended to with care and dignity. She herself speaks well of the staff and often says they have a laugh. The family are kept informed of all her care and any changes that are made on her behalf. We are also cared for whenever we visit. i.e. tea and biscuits. Nothing is too much trouble and the staff take the time to talk if you wish to. Anyone would be very happy to stay in Park House.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Park House is excellent and caters for my mother's every need. The management and carers are kind and supported my mother through a number of health issues. Nothing is too much trouble for them. The home is kept clean at all times. The meals are also excellent. My mother has a very good friendly relationship with both day and night staff and is happy and content and feels safe and secure.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum spent 10 days at Park house recently and very much enjoyed her say. The team of ladies were really kind and caring and made my mum feel comfortable and at ease. I would certainly recommend Park House to anyone looking for a care home that is homely and has a staff and management who genuinely do care for their residents. An excellent service in every way.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we were looking around for a residential care home, Park House was the only one in which we heard laughter and interaction between staff and residents. My mother has settled in really well. The staff are excellent, very friendly and caring. The home and rooms are spotlessly clean. The food and varied menu is excellent. Visitors are warmly welcomed at any time. I would highly recommend Park House to anyone.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At this time of writing my mother is now deceased. She has lived at this care home for the last eighteen months of her life. When I first visited this home I was confident my mum would be cared for very well. Park House was clean and attractive the atmosphere was friendly.
The rooms are of a good standard. The TV lounges were bright and airy and the food was of a good standard.
The outside area is spacious with lovely flowers and plants. The management and caregiving staff exhibit professionalism.
The kindness shown to my mother in the time she was there and in her final days was excellent. We thank them.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is excellent. The carers are very kind and supported my mother back to good health. The room was very clean at all times. My mother had a great diet and enjoyed all her food. Personal care was always top priority. The carers always helped mother with her bathing, curled her hair and cut her nails. To finish I would recommend Park House and give it 10 out of 10.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like having a chat with staff. staff are always happy to make me a sandwich or a hot cuppa whenever I ask. Staff are very good and caring. My room is very good and clean. Nothing is too much trouble for them. The staff have been shopping for me and take me shopping. The meals are very good and I can't complain at all. I enjoyed my 2 weeks respite care. I would definitely stay again if possible.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very warm friendly place, can't do enough for you. Decor to a high standard. Very clean, if a bed is available I will return!

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is always treated with love and respect. She is always happy and contented and that I believe is due to the atmosphere the home creates with its high level of care and love the staff give to its residents. Mum's room and all the living rooms are always immaculate. I would recommend this home to everyone.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Park House is excellent. I wouldn't want to live anywhere else. The food is excellent. I can have anything I want, nothing is too much trouble trouble.
I can't fault the place it's excellent.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You could not get any better home than Park House. My family looked all over for a home and I'm glad they found Park House. I would not get anywhere better. Food excellent lots of staff. I can do what I like to do, when I want to.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been at Park House since March 2015. The home is very homely and I am well looked after. Nothing is too much trouble. I would recommend Park House to anyone.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very good and the home is excellent. Nothing is too much trouble for them they all treat me very well and I get on with all staff. I was apprehensive before I came in but now realise there was no reason to feel this way. It is a wonderful place to live the girls are wonderful.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is very happy living at Park House, he is well looked after and we have never had any complaints from him at all. It is clean and tidy and the menu is healthy and suited to my dads needs. It is not regimented and the residents can be visited at any time between 9-9 but not at meal times which is very good for people who are working.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are excellent, the staff treat me excellently. My family and friends can visit any time they are always offered a cup of tea or coffee. I can have a cup of tea any time always offered cake or biscuits with it too. There is always plenty of activities to go to but it depends on how I feel if I join in.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home us very nice, very clean, friendly. I also like the staff they are like family. I should of come earlier.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Park House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Care Homes North East England 2017

Recipient: Park House

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Park House