Park House promises a homely and family-run environment where clients can feel comfortable, while having 24-hour access to a skilled team of carers. The home is a small Residential Care home in Stockton.
Long and short-term care needs are welcomed, the home is wheelchair-friendly, has a choice of lounge areas and even a Jacuzzi/Wet room.
A menu of home-cooked food supports good nutrition, there are regular activities and all rooms come with 32" TV's.
There is a strong focus on staff training in all key areas, such as First Aid, Safer People Handling, Food Hygiene, Mental Capacity Act, Deprivation of Liberty's, Fire Safety, Health & Safety, Safeguarding Children,Equality & Diversity, End of Life Pathway, Dementia Awareness, Safeguarding, Infection Control, Bed rail, Diabetes Awareness and Safe handling of Medication. All staff have NVQ in Care or working towards it.
Owner: Mr & Mrs J Elliott
Person in charge: Darren Elliott and Jacqueline Smith (Registered Managers)
Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 18+.
Single Rooms: 18
Rooms with ensuite WC: 9
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Park House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 10 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.954 for Park House is calculated as follows: ( (332 Excellents x 5) + (16 Goods x 4) ) ÷ 348 Ratings = 4.954
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Park House is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 10 Reviews ÷ 3.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Park House has a Review Score of 10 (9.954) from 29 Reviews
Review submitted from a Website Submission by Patricia H (Daughter of Resident) on Saturday 20 January 2018. Relates to December 2017.
My mum was only at Park house for 6 weeks before she passed away but she immediately felt at home and safe.
We found the staff very friendly and caring they are all extremely professional and well trained. The care and empathy they showed mum was exemplary and I wouldn't hesitate to recommend Park House.
The room was large and clean with all the necessary aids etc.
The home was well run and very efficient.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Sheila K (Daughter of Resident) on Friday 12 January 2018. Relates to January 2018.
Mother became a resident at Park House in September 2017. I chose it because of the intimate homely atmosphere and seeing the positive interactions between residents and staff. All the staff are friendly, professional and supportive. There is a programme of weekly activities including all residents which my mother greatly enjoys. I feel my mother has settled in very well. She is well cared for and I feel very fortunate that we were able to find such a comfortable, caring home.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by June K (Resident) on Friday 12 January 2018. Relates to December 2017.
It's nice. There is somebody there all the time. They get you up in the morning and get you dressed. They bring you downstairs for breakfast. They are great. The girls are nice. The food is nice. It is never cold outside.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Marian P (Stepdaughter of Resident) on Friday 12 January 2018. Relates to December 2017.
We visited care homes for my step-mum and were recommended to visit Park House. It stood out clearly as warm, caring and focussed on residents' wellbeing. After being there 4 months, her health is better. She is secure and feels cared for. The home doesn't feel institutional and yet the standard of care and the environment couldn't be better. She has memory problems and can't remember names but never feels anything but respect and patience form those who look after her. I wouldn't want her to be anywhere else.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Christine V (Niece of Resident) on Thursday 14 December 2017. Relates to November 2017.
This is more than a care home, it's a home from home. You could not find better care anywhere. My uncle was loved and cherished, they made his last months happy. He said if I had known how good it was he would have gone in years ago.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Website Submission by Joyce S (Daughter of Resident) on Tuesday 31 October 2017. Relates to August 2017.
Mum moved into Park House while she was recovering from a fall and with the onset of Alzheimer’s Disease. It was a tough decision for us to make as a family but it was the right one. We found the staff at Park House to be kind and caring for Mum – and also for us as a family, we are always made to feel welcome and supported. You give Mum space to be herself but still encourage her to live in the community, joining in the activities. You are a genuine group of people and we have found no matter how busy and pressured you are, you make the people you are looking after your priority. There is always time for a word, a song, a touch, and a laugh. So thank you for all your care of our mum. We knew she was safe and well looked after.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Margaret S (Resident) on Wednesday 25 October 2017. Relates to October 2017.
I love living here because it's friendly, clean and good homemade food. The staff here are very friendly and helpful. I like it when we go on days out.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Stephen S (Son of Resident) on Wednesday 25 October 2017. Relates to October 2017.
Lovely staff. Very good food and cleaned to a high standard. Friendly residents and was made to feel welcome when we visit my mom.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by George H (Resident) on Wednesday 18 October 2017. Relates to September 2017.
I regard this home as my new home.
The staff are kind and friendly and listen to my problems.
The meals are filling and coffee and tea available round the clock.
I would recommend Park House to anyone and, in fact, have already done so.
How likely would you be to recommend Park House? Likely
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Review submitted from a Website Submission by Amanda A (Niece of Resident) on Friday 6 October 2017. Relates to October 2017.
Park House is an excellent rest home - clean, warm, bright and always welcoming to visitors. The residents are cared for by the wonderful staff with competence, humour and affection and each resident is treated with dignity and respect. The staff work very hard to create an atmosphere which is homely and comfortable while encouraging residents, where possible, to participate in group activities and be involved in the daily life of the home. Alternatively, if residents prefer the privacy of their rooms, that is absolutely fine. Bedrooms are spacious and well appointed and the public areas: two day lounges, a separate small room for residents to receive visitors and dining room are pleasant and airy. Meals are tasty and varied. The staff are patient and kind and clearly care deeply about their work. I could not recommend Park House more highly.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Kathleen C (Sister of Resident) on Tuesday 28 March 2017. Relates to March 2017.
A very friendly home, always made welcome and given a choice of drink and food. The home is always warm, clean and very friendly.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Annie Evelyn K (Sister of Resident) on Monday 27 March 2017. Relates to March 2017.
Always made welcome and given food and drink. The home has a nice atmosphere. The staff are very friendly and it's always warm and clean.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Alan B (Son of Resident) on Monday 30 January 2017. Relates to December 2016.
Staff and management have made a difficult time (optician, dentist, hospital stay) as straight forward as possible.
Professional with caring and homely feel.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Marilyn W (Niece of Resident) on Wednesday 21 December 2016. Relates to December 2016.
My Aunty has been in Park House since September. As part of her wider family, I can say she could not be better cared for anywhere. We have peace of mind knowing that all her needs are attended to with care and dignity. She herself speaks well of the staff and often says they have a laugh. The family are kept informed of all her care and any changes that are made on her behalf. We are also cared for whenever we visit. i.e. tea and biscuits. Nothing is too much trouble and the staff take the time to talk if you wish to. Anyone would be very happy to stay in Park House.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Charlton G (Son of Resident) on Wednesday 7 December 2016. Relates to November 2016.
Park House is excellent and caters for my mother's every need. The management and carers are kind and supported my mother through a number of health issues. Nothing is too much trouble for them. The home is kept clean at all times. The meals are also excellent. My mother has a very good friendly relationship with both day and night staff and is happy and content and feels safe and secure.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Catherine G (Daughter of Resident) on Tuesday 27 September 2016. Relates to September 2016.
My mum spent 10 days at Park house recently and very much enjoyed her say. The team of ladies were really kind and caring and made my mum feel comfortable and at ease. I would certainly recommend Park House to anyone looking for a care home that is homely and has a staff and management who genuinely do care for their residents. An excellent service in every way.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Frances G (Daughter of Resident) on Tuesday 13 September 2016. Relates to August 2016.
When we were looking around for a residential care home, Park House was the only one in which we heard laughter and interaction between staff and residents. My mother has settled in really well. The staff are excellent, very friendly and caring. The home and rooms are spotlessly clean. The food and varied menu is excellent. Visitors are warmly welcomed at any time. I would highly recommend Park House to anyone.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Michael C (Son of Resident) on Tuesday 13 September 2016. Relates to September 2016.
At this time of writing my mother is now deceased. She has lived at this care home for the last eighteen months of her life. When I first visited this home I was confident my mum would be cared for very well. Park House was clean and attractive the atmosphere was friendly.
The rooms are of a good standard. The TV lounges were bright and airy and the food was of a good standard.
The outside area is spacious with lovely flowers and plants. The management and caregiving staff exhibit professionalism.
The kindness shown to my mother in the time she was there and in her final days was excellent. We thank them.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Rita M (Daughter of Resident) on Tuesday 6 September 2016. Relates to August 2016.
The home is excellent. The carers are very kind and supported my mother back to good health. The room was very clean at all times. My mother had a great diet and enjoyed all her food. Personal care was always top priority. The carers always helped mother with her bathing, curled her hair and cut her nails. To finish I would recommend Park House and give it 10 out of 10.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Mary Kathleen G (Resident) on Tuesday 6 September 2016. Relates to August 2016.
I like having a chat with staff. staff are always happy to make me a sandwich or a hot cuppa whenever I ask. Staff are very good and caring. My room is very good and clean. Nothing is too much trouble for them. The staff have been shopping for me and take me shopping. The meals are very good and I can't complain at all. I enjoyed my 2 weeks respite care. I would definitely stay again if possible.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Lucy O (Resident) on Thursday 14 July 2016. Relates to April 2016.
Very warm friendly place, can't do enough for you. Decor to a high standard. Very clean, if a bed is available I will return!
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by R D (Daughter of Resident) on Thursday 4 February 2016. Relates to December 2015.
My mum is always treated with love and respect. She is always happy and contented and that I believe is due to the atmosphere the home creates with its high level of care and love the staff give to its residents. Mum's room and all the living rooms are always immaculate. I would recommend this home to everyone.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by M H (Resident) on Wednesday 13 January 2016. Relates to December 2015.
Park House is excellent. I wouldn't want to live anywhere else. The food is excellent. I can have anything I want, nothing is too much trouble trouble.
I can't fault the place it's excellent.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by C M (Resident) on Wednesday 13 January 2016. Relates to December 2015.
You could not get any better home than Park House. My family looked all over for a home and I'm glad they found Park House. I would not get anywhere better. Food excellent lots of staff. I can do what I like to do, when I want to.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by W C (Resident) on Wednesday 13 January 2016. Relates to December 2015.
I have been at Park House since March 2015. The home is very homely and I am well looked after. Nothing is too much trouble. I would recommend Park House to anyone.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Eva H (Resident) on Thursday 7 January 2016. Relates to December 2015.
The staff are very good and the home is excellent. Nothing is too much trouble for them they all treat me very well and I get on with all staff. I was apprehensive before I came in but now realise there was no reason to feel this way. It is a wonderful place to live the girls are wonderful.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Dianne M (Daughter of Resident) on Wednesday 6 January 2016. Relates to December 2015.
My dad is very happy living at Park House, he is well looked after and we have never had any complaints from him at all. It is clean and tidy and the menu is healthy and suited to my dads needs. It is not regimented and the residents can be visited at any time between 9-9 but not at meal times which is very good for people who are working.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by Norman N (Resident) on Wednesday 6 January 2016. Relates to December 2015.
The staff are excellent, the staff treat me excellently. My family and friends can visit any time they are always offered a cup of tea or coffee. I can have a cup of tea any time always offered cake or biscuits with it too. There is always plenty of activities to go to but it depends on how I feel if I join in.
How likely would you be to recommend Park House? Extremely Likely
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Review submitted from a Postal Card by J L (Resident) on Tuesday 5 January 2016.
The home us very nice, very clean, friendly. I also like the staff they are like family. I should of come earlier.
How likely would you be to recommend Park House? Extremely Likely
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February 2018
April 2017
February 2016
