Wynyard Woods

Five stars. Great atmosphere, great food, great staff. The care the staff give is second to none. Nothing is too much for them. Very clean and comfortable.

My nana loves to chat to staff about her holidays in the past, and what the staff have planned.

Dad seems happy here. The food is good, and he settled in quite quickly. Girls are friendly and accommodating to anything you ask for. It would be nice if there was an activity coordinator for stimulation for the "downstairs" residents. The girls are very busy and run-ragged doing their jobs, and it's not fair for them to have to do. Just a thought.

From the moment I came to make a fact-finding visit everything seemed right for my mum. All the members of staff greet you with a "Hello" and a smile and always very pleasant. Care is excellent and mum is very well looked after. Thank you.

My dad has been living at Wynyard Woods for a few months now. He was initially unsettled as it was a new environment for him but the staff worked with me, my family and my dad and he soon became settled. All staff learnt about my dad's needs and idiosyncrasies very quickly. The team leaders and staff work incredibly hard and go above and beyond to engage with residents, provide them with daily activities and demonstrate high levels of care and concern for all residents. Staff keep our family updated regarding my dad's mood, health and well-being and we are happy to say that we can rest assured that he is well looked after and cared for,

In October 2022 I was reluctant for my husband to go into a care home but it was taken out of my hands by the doctor and hospital. Now I come home after visiting knowing he is very well cared for and happy. The staff are remarkable, friendly and caring, also to myself and other members of the family. We feel that we are part of their family, telling me how my husband has been the previous night. Any questions I ask the manager or senior staff is answered to my satisfaction.

Wynyard Woods care home is a fabulous place. My father is very happy there. All of the staff are very caring at all times, it is just like a family. Nothing is too much trouble.

The staff are very hardworking and caring. They are keen to help and answer any queries I have. There is always plenty of food, snack and drinks on offer, including homemade bakes. There are regular performances from entertained. On entering the home, it has a welcoming ambience, and it is clean and well-maintained. Thank you.

The place is spotless and he loves the food he is served. If he has one very small criticism he wishes there were more activities/trips out. He loves playing dominoes with one of the care workers.

My dad moved into Wynyard Woods in January 2022 following the death of my mother. It has been a very positive experience for all of us. The home is very clean and comfortable, it smells fresh (unlike other homes we visited). The staff are friendly and interact with my dad with genuine care and compassion. Very happy so far.

We visited a lot of homes in the area whilst looking for a placement for my mother, we found that the facilities and care provided at Wynyard Woods were of an exceptional standard. As healthcare professionals, we spoke to people in the local area and the home came highly recommended. As my mother is a very sociable person she has found the daily activities both enjoyable and stimulating and the staff are amazing with the activities. As you can imagine finding the right care home to place your loved one in can be a worrying and upsetting time but the care my mother is receiving is excellent and second to none and we are very happy with the care and kindness she is being given.

I have been a regular visitor to Wynyard Woods care home for over two years. I have, at all times, found the staff to be very professional and committed to their care to all levels of residents. Wynyard Woods care home is, in my opinion, are the "best" in the area. I have visited many more homes, so I am able to make a comparison.

My mother came for respite care and decided to stay. The staff are kind, friendly, welcoming, accommodating and often overworked (understaffed?). My mother has received nothing but kindness since she became a resident. She is happy and content and has a trusting relationship with the staff. They are kind and thoughtful to me also. My mother loves the food, which is good home-cooked meals and plentiful.

Care is good. Aunt is happy so I am happy. The staff are friendly and helpful. There was a recent diarrhoea and vomiting outbreak. I was informed of the lockdown however I was not contacted to say it was over. Having to book a slow to see Aunty is a pain because I see her in her room so I don't understand what having a slot achieves. I live very close by and it would be good to be able to just drop in.

Generally very good. Staff are excellent and safety especially since covid has been excellent. The facilities are quite good - however the bath does not work and there appear to be no plans to fix it. I think this needs to be sorted. There is very little entertainment and my mother gets very bored. This has been made even worse with the restricted TV service from Bilsdale.

My mam has been a resident since August 2020. Since my mam came to Wynyard Woods she has been very happy as all staff are very friendly and entertain residents to stimulate their brains and mobility especially when like Mam they have dementia. Family enjoy the videos posted especially through the long lockdowns. I can't praise all the staff enough for the care and fantastic cleanliness. Thank you all so much.

I do believe the carers and cleaners do a good job. I am pleased with the way I am looked after. I don't think I have anything to complain about.

Dad entered Wynyard Woods mid lockdown Feb 2021, making it impossible for us ,the family, to settle him in personally, have a look around, or even see his room. During this time the staff went above and beyond to make him feel welcome, safe and part of the “Wynyard family” ending photographs, regular updates and accommodating pod visits. As restrictions eased we were finally able to have a look round, we were overwhelmed by what we saw. The place was immaculately clean, fresh, beautifully decorated with every single wall in every corridor thoughtfully designed and expertly presented to spark interest, rekindle memories, and bring joy to the daily life of the residents. The commitment, compassion and genuine care shown by the staff to residents was very obvious to see, every single resident looking happy, engaged and well cared for. The home is a true credit to the dedication and professionalism of the team, and we feel reassured that dad is cared for, respected and above all, happy.

I am very happy with the care my mother gets. She appears to respond by smiling at all the girls with their uniforms on, and I have heard them talking to my mother while they are seeing to her needs. I realise that my mother has complex needs and that all care homes should have more staff so that there is no need for them to have to rush at doing their jobs, even though they complete them.

Wynyard Woods is a pleasant welcoming home. The kitchen is to the left of the entrance, the food always smells good and my father enjoys his meals. The kitchen is spotless. There is never any issues visiting and I can see him anytime at the very least through his window. The staff are friendly, caring and helpful