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Wynyard Woods

Wynyard, Billingham, Cleveland & Teesside TS22 5GJ
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I would have no hesitation in placing a loved one thereG B(Son of Resident/Service User)
Wynyard Woods, Billingham
Wynyard Woods is an exceptional care home. It is always clean, the staff are lovelyG R(Son of Resident/Service User)
Wynyard Woods, Billingham
They will be looked after like kings and queens.Arthur W(Son of Resident/Service User)
Wynyard Woods, Billingham

Wynyard Woods is located within the Wynyard estate near Billingham. The home continues to welcome new residents and provides friendly and comfortable residential and dementia care for up to 50 residents in single en-suite rooms.

The home has a 3D interactive dementia-friendly environment on the first floor. This includes shops, a vintage railway carriage and other areas designed for the enjoyment of the residents.

Staff receive on-going training in dementia care to ensure those living with dementia are cared for in the best way possible.

Care Provided by Wynyard Woods

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,220From £1,320
Residential Dementia CareFrom £1,220From £1,320

Fees can vary depending on care needs and other factors. Colleagues at Wynyard Woods will be happy to discuss our weekly fees with you and what our fees include.

Contact Wynyard Woods to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Kath Sargent(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Visiting

  • Wynyard Woods welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces.

Wynyard Woods Reviews (66)

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9.9

Wynyard Woods has a Review Score of 9.9 (9.945) out of 10, based on 18 reviews in the last 2 years. Over all time Wynyard Woods has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from S H (Great-granddaughter of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience
The staff at this home provide excellent care, all person centred care.

My nana loves to chat to staff about her holidays in the past, and what the staff have planned.

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Review from C D (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

Dad seems happy here. The food is good, and he settled in quite quickly. Girls are friendly and accommodating to anything you ask for. It would be nice if there was an activity coordinator for stimulation for the "downstairs" residents. The girls are very busy and run-ragged doing their jobs, and it's not fair for them to have to do. Just a thought.

Reply from Kathleen Sargent, Home Manager at Wynyard Woods

Thank you for taking the time to leave us a review; it is very much appreciated. We're glad to know that your dad is happy living at Wynyard Woods and that he's been able to settle in quickly. We thank you for your feedback about activities and would like to reassure you that we do have extra...  

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Review from J R (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

From the moment I came to make a fact-finding visit everything seemed right for my mum. All the members of staff greet you with a "Hello" and a smile and always very pleasant. Care is excellent and mum is very well looked after. Thank you.

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Review from J E (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card
Overall Experience

My dad has been living at Wynyard Woods for a few months now. He was initially unsettled as it was a new environment for him but the staff worked with me, my family and my dad and he soon became settled. All staff learnt about my dad's needs and idiosyncrasies very quickly. The team leaders and staff work incredibly hard and go above and beyond to engage with residents, provide them with daily activities and demonstrate high levels of care and concern for all residents. Staff keep our family updated regarding my dad's mood, health and well-being and we are happy to say that we can rest assured that he is well looked after and cared for,

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Review from E H (Wife of Resident) published on 25 July 2023 Submitted via Postal Card
Overall Experience

In October 2022 I was reluctant for my husband to go into a care home but it was taken out of my hands by the doctor and hospital. Now I come home after visiting knowing he is very well cared for and happy. The staff are remarkable, friendly and caring, also to myself and other members of the family. We feel that we are part of their family, telling me how my husband has been the previous night. Any questions I ask the manager or senior staff is answered to my satisfaction.

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Review from Natalie G (Daughter of Resident) published on 13 July 2023 Submitted via Postal Card
Overall Experience

Wynyard Woods care home is a fabulous place. My father is very happy there. All of the staff are very caring at all times, it is just like a family. Nothing is too much trouble.

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Review from Dianne W (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience

The staff are very hardworking and caring. They are keen to help and answer any queries I have. There is always plenty of food, snack and drinks on offer, including homemade bakes. There are regular performances from entertained. On entering the home, it has a welcoming ambience, and it is clean and well-maintained. Thank you.

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Review from Elaine G (Daughter of Resident) published on 20 September 2022 Submitted via Website
Overall Experience
My Dad goes into Wynyard Woods care home on a regular basis for respite.
He lives in a flat next door to the home and has been a regular visitor since moving in 13 years ago for Sunday lunch and prior to my Mum passing away she used to visit the hairdresser there regularly.
The manager, deputy and the team have been absolutely amazing over the years to my Dad and late Mum inviting them (pre Covid) to events which they thoroughly enjoyed.
I cannot praise the friendly staff who look after my Dad more highly.
I go on holiday safe in the knowledge that he will be well cared for and I can enjoy a stress free time.
This will continue to be our number one choice for my Dad's respite.
My Dad has known the manager from day dot and his pet name for her is 'cheeky'...by no means used in a derogatory way, just in an affectionate way.

The place is spotless and he loves the food he is served. If he has one very small criticism he wishes there were more activities/trips out. He loves playing dominoes with one of the care workers.

Reply from Kath Sargent, Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods and we are pleased that you rate our overall experience as excellent. It's our pleasure to care for your dad and I will make sure our team are aware of your lovely feedback. We have a daily, weekly and monthly activities plan as well as...  

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Review from Alison F (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

My dad moved into Wynyard Woods in January 2022 following the death of my mother. It has been a very positive experience for all of us. The home is very clean and comfortable, it smells fresh (unlike other homes we visited). The staff are friendly and interact with my dad with genuine care and compassion. Very happy so far.

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Review from David J (Son of Resident) published on 1 February 2022 Submitted via Website
Overall Experience

We visited a lot of homes in the area whilst looking for a placement for my mother, we found that the facilities and care provided at Wynyard Woods were of an exceptional standard. As healthcare professionals, we spoke to people in the local area and the home came highly recommended. As my mother is a very sociable person she has found the daily activities both enjoyable and stimulating and the staff are amazing with the activities. As you can imagine finding the right care home to place your loved one in can be a worrying and upsetting time but the care my mother is receiving is excellent and second to none and we are very happy with the care and kindness she is being given.

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Review from William H (Friend of Resident) published on 28 October 2021 Submitted via Postal Card
Overall Experience

I have been a regular visitor to Wynyard Woods care home for over two years. I have, at all times, found the staff to be very professional and committed to their care to all levels of residents. Wynyard Woods care home is, in my opinion, are the "best" in the area. I have visited many more homes, so I am able to make a comparison.

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Review from Patricia P (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

My mother came for respite care and decided to stay. The staff are kind, friendly, welcoming, accommodating and often overworked (understaffed?). My mother has received nothing but kindness since she became a resident. She is happy and content and has a trusting relationship with the staff. They are kind and thoughtful to me also. My mother loves the food, which is good home-cooked meals and plentiful.

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Review from Diane A (Niece of Resident) published on 22 October 2021 Submitted via Postal Card
Overall Experience

Care is good. Aunt is happy so I am happy. The staff are friendly and helpful. There was a recent diarrhoea and vomiting outbreak. I was informed of the lockdown however I was not contacted to say it was over. Having to book a slow to see Aunty is a pain because I see her in her room so I don't understand what having a slot achieves. I live very close by and it would be good to be able to just drop in.

Reply from Kath Sargent, Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods. We're pleased that you rate our care and support as excellent and I will ensure that your lovely feedback regarding our staff is passed on. In line with current government guidance, we need to ensure that the number of visitors at our home is...  

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Review from S P (Son of Resident) published on 22 October 2021 Submitted via Postal Card
Overall Experience

Generally very good. Staff are excellent and safety especially since covid has been excellent. The facilities are quite good - however the bath does not work and there appear to be no plans to fix it. I think this needs to be sorted. There is very little entertainment and my mother gets very bored. This has been made even worse with the restricted TV service from Bilsdale.

Reply from Kath Sargent, Home Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods, and we are please you rate our staff as excellent. We are aware of the problem with the bath, unfortunately it has taken longer than expected to be able to secure the parts that were required to fix this; however the engineer now has the parts...  

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Review from Susan L (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card
Overall Experience

My mam has been a resident since August 2020. Since my mam came to Wynyard Woods she has been very happy as all staff are very friendly and entertain residents to stimulate their brains and mobility especially when like Mam they have dementia. Family enjoy the videos posted especially through the long lockdowns. I can't praise all the staff enough for the care and fantastic cleanliness. Thank you all so much.

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Review from J A (Resident / Service User) published on 18 October 2021 Submitted via Postal Card
Overall Experience

I do believe the carers and cleaners do a good job. I am pleased with the way I am looked after. I don't think I have anything to complain about.

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Review from Janet F (Daughter of Resident) published on 27 September 2021 Submitted via Website
Overall Experience

Dad entered Wynyard Woods mid lockdown Feb 2021, making it impossible for us ,the family, to settle him in personally, have a look around, or even see his room. During this time the staff went above and beyond to make him feel welcome, safe and part of the “Wynyard family” ending photographs, regular updates and accommodating pod visits. As restrictions eased we were finally able to have a look round, we were overwhelmed by what we saw. The place was immaculately clean, fresh, beautifully decorated with every single wall in every corridor thoughtfully designed and expertly presented to spark interest, rekindle memories, and bring joy to the daily life of the residents. The commitment, compassion and genuine care shown by the staff to residents was very obvious to see, every single resident looking happy, engaged and well cared for. The home is a true credit to the dedication and professionalism of the team, and we feel reassured that dad is cared for, respected and above all, happy.

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Review from I N (Daughter of Resident) published on 31 May 2021 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother gets. She appears to respond by smiling at all the girls with their uniforms on, and I have heard them talking to my mother while they are seeing to her needs. I realise that my mother has complex needs and that all care homes should have more staff so that there is no need for them to have to rush at doing their jobs, even though they complete them.

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Review from A D (Son of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience

Wynyard Woods is a pleasant welcoming home. The kitchen is to the left of the entrance, the food always smells good and my father enjoys his meals. The kitchen is spotless. There is never any issues visiting and I can see him anytime at the very least through his window. The staff are friendly, caring and helpful

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Review from Lee F (Son of Resident) published on 11 February 2021 Submitted via Website
Overall Experience

My mother has been a long term resident of Wynyard Woods and we could not be more pleased with the care she receives. The management and staff go the extra mile, working hard, to make the residents comfortable. During Covid restrictions, the staff have been great at engaging the residents in activities and keeping their families informed about their wellbeing, whilst visitation is not allowed. The staff always treat our mother wonderfully but during the Covid challenges of 2020, they have done a truly fantastic job. The cleanliness and quality of the facilities are high, especially as I compare them with others that we visited or tried before Wynyard Woods. When my mother has needed hospital care or medical treatment, this has been arranged quickly and professionally. There have been very few issues or concerns but on those rare occasions, they have always been promptly remedied. This really is a warm and comfortable home for our mother and she is very settled in there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Wynyard Woods.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Wynyard Woods.

Meet the Team (3)

Kath
Kath Job Title:Home ManagerJoined: 2016

Hello, my Name is Kath, and I have been the registered Manager at Wynyard Woods for 10 years. I have worked at Wynyard since the day we opened, almost two decades ago, and have enjoyed a variety of roles in that time.

I feel very strongly about the provision of excellent social care for the elderly and have worked hard to ensure that the care at Wynyard Woods is tailored to meet the wishes and expectations of our residents. The provision of a pleasant and contemporary environment where residents and their families can feel “at home” is of paramount importance to me. I have studied extensively and continue to do so to ensure my skills and knowledge are equal to the role I occupy.

I have a grown-up family and like to spend time with my grandchildren. I love to travel in my spare time and absolutely adore holidays in my spiritual home - the Greek Islands.

Donna
Donna Job Title:Deputy ManagerJoined: 2017

Hi, my name is Donna, and I am a Deputy Manager at Wynyard Woods Care Home. I joined the team here in 2017 as a Team Leader and worked hard to progress to the role of Deputy Manager. I hold a diploma in Health and Social Care and studied Psychology and Counselling at Teesside University. I love my role at Wynyard and work hard to provide coaching and support for the staff team, the residents and their families.

My role provides me with the opportunity to meet some interesting characters and to learn about some amazing life stories. I have three children and a grandson whom I adore. My husband and I enjoy camping trips and foreign holidays as a way to unwind in our free time.

Leanne
Leanne Job Title:AdministratorJoined: 2022

My name is Leanne, and I have been an administrator in the care industry for many years. Wynyard Woods is like my second family; I have worked here since January 2022.

I really enjoy the variety of tasks which make up my role. I love finding new entertainers and experiences for our residents and producing the activity calendar and the monthly newsletter for our residents and families to enjoy. I also like to get involved in the exercise and activities when I can; they are great fun.

I am extremely passionate about supporting people living in a residential setting and have a personal interest in dementia and Alzheimer’s care due to my own family member’s diagnosis. When I am not working, I love going on the motorbike, visiting nice places with my husband. I also love a good dance and singsong!

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