Wynyard Woods

My mother has been a long term resident of Wynyard Woods and we could not be more pleased with the care she receives. The management and staff go the extra mile, working hard, to make the residents comfortable. During Covid restrictions, the staff have been great at engaging the residents in activities and keeping their families informed about their wellbeing, whilst visitation is not allowed. The staff always treat our mother wonderfully but during the Covid challenges of 2020, they have done a truly fantastic job. The cleanliness and quality of the facilities are high, especially as I compare them with others that we visited or tried before Wynyard Woods. When my mother has needed hospital care or medical treatment, this has been arranged quickly and professionally. There have been very few issues or concerns but on those rare occasions, they have always been promptly remedied. This really is a warm and comfortable home for our mother and she is very settled in there.

The last year, for everyone with a loved family member residing in a Care Home, has been difficult, to say the least. Fortunately, the manager and her team of dedicated staff have made this as easy as possible for us, as a family. Although visits have been to a minimum and its been over a year since I hugged my mother, which has been frustrating, to say the least, I am safe in the knowledge that all guidelines and safety precautions had been taken into account and enforced for everyone who visited, making the experience as safe as possible for all residents and their family alike. Mam has been at Wynyard over 3 years now following 2 bad experiences at other Care Homes. Wynyard Woods is a breath of fresh air compared to her previous Care Homes. We have an excellent relationship with the manager and the team and I cannot thank them enough for the hard work they do in ensuring our Mother is as happy and as safe as possible during her stay. Thank you all and keep up the great work.

As we have not been able to visit in the usual way due to Covid, it has been extremely reassuring to know that my father is cared for so well, and for him to know that each and every carer has genuine affection for him. Even through his dementia symptoms we can see that he loves the staff and it is heartwarming to see him joking with them in his own way.

All of our family are happy with the care she receives here. Everyone is caring and full of love. She could not be in a better place. Mam also calls all the staff in here her family.

I have been visiting Wynyard Woods for over two years now. The rooms and communal areas are clean, fresh and comfortable. All the staff treat the residents in a friendly manner as if they were family. Their concern for residents extends beyond professionalism into a genuine caring for the people they are looking after.

Review went very well- covered a lot of ground. Few things to address, hopefully, they will be sorted soon. There does, however, seem to be a lack of communication between the staff.

The activities programme is excellent - the food of the highest standard - a real home from home atmosphere all round.

Mum was a resident for just over a year. Cae provided by the staff was excellent. Very caring, compassionate and treated Mum with dignity and respect.

I cannot praise this care home enough. The care that my aunty received could not be faulted (and she was not the easiest of residents at times). When she passed, the consideration, help and support we received were excellent. Rooms could do with a refurb.

When visiting found this home to be really tidy and always smells nice. Staff very helpful, but all credit to the team leader, a delight to talk to and a very caring person. Great at his job and really cares for the elderly people living in the home. Always feel, since visiting, can go to him about anything as usually on duty when I visit. Carers are also very good at the daily work with the elderly.

Hugely impressive when I first visited Wynyard Woods. The staff immediately assisted where possible, tea, coffee offered. Beautiful environment/furnishings and very modern and clean. Food is outstanding, 5 star hotel in my opinion. Staff member is fantastic - very friendly, helpful and professional. Hugely recommended to my dad already.

A first-class home providing excellent care. Premises was in a lovely setting. My husband received the care he needed, leaving the family content knowing he was being looked after, his needs met in such a professional and loving manner. Management and staff were extremely helpful and available to us at all times. There is no praise too high for the home, managers and staff.

Sometimes we forget the other parent, but they include him in all activities and he really enjoys that.

My mother in law was moved to Wynyard Woods after some problematic stays at two other care homes in the area, where we felt the standards of care were lower. It is not an easy decision to transfer a family member with dementia but the move was handled efficiently and the family was warmly welcomed. My mother in law settled in quickly and we have seen a great improvement in her wellbeing and general mood. The Manager has been very professional, explained things clearly, and ensured we are notified promptly of any concerns. The facilities are clean, the food is nutritious and the place is warm. I feel that my mother in law is receiving professional care and the staff work hard to ensure her needs are met.

In my view, residents have no activities or interaction with staff. There is no Activities Coordinator. You see them just sitting on their own with no communications going on. You quite often see residents still in pyjamas, unwashed after 11 on a morning. There is one small lounge upstairs and 28 residents and the 2 dining rooms are always set with glasses and knife and fork, which I think is very unsafe. We have found forks in my sister's room.

My mother in law was a resident in another care home in Stockton-on-Tees, unfortunately, her carers ignored a water infection and she was hospitalised for 11 days and when she was released from hospital, she moved into Wynyard Woods. This has been the best move for her, she is happier in herself and her health has improved dramatically. The staff are great with her, they have taken the time to find out my mother in laws interests, this includes dancing and have asked her to teach them to dance which gives my mother in law a sense of pride and also makes her feel useful. I cannot thank everyone at Wynyard Woods enough for the excellent care they give her. I would also like the thank them myself for being so helpful and approachable when I have had the need to ask for advice regarding my mother in laws ongoing care.

An excellent care home that provides its residents with an outstanding and personal level of Care. The staff are extremely helpful and will go out of their way to do what they can for you and the residents. Facilities/rooms are of high quality and provide ample space for its residents and their families to interact in a safe and friendly environment.

After a recent move for my Grandmother from another home, it is clear that Wynyard Woods and its staff are the best in the area.

Wynyard Woods care home is an exceptional care home, that provides its residents with the utmost care and attention they need.

This move to Wynyard Woods care home has been excellent for my grandmother, every time I go to see her she is upbeat, laughing and joking and always smiling, all I could ask for. The nurses have their own individual relationships with my grandmother which undoubtedly makes her time easier and more enjoyable whilst she’s there.

Overall, this home is fantastic and I wouldn’t change anything about it. And from previous places I’ve seen, The Wynyard Woods and its staff are by far the best facility within the surrounding areas.

My brothers, sisters and I needed care for our 92-year-old dad after a serious fall. He had Parkinson's and dementia also. Wynyard Woods provided from the first, the greatest care. The patience, kindness and compassion shown to Dad was outstanding and no need was left unattended. The professionalism of the staff was outstanding and also the consideration shown to us as a family was exemplary. Our gratitude cannot convey the depth of our thanks.

Very happy with the home and service it provides all ways nice and clean when been and staff are very pleasant and know what there are doing.