Wynyard Woods

Wynyard, Billingham TS22 5GJ
Review Us
9.9 64 Reviews
  • Wynyard Woods, Billingham
Wynyard Woods is located within the Wynyard estate near Billingham. The home continues to welcome new residents and provides friendly and comfortable residential and dementia care for up to 50 residents in single en-suite rooms.

The home has a 3D interactive dementia-friendly environment on the first floor. This includes shops, a vintage railway carriage and other areas designed for the enjoyment of the residents.

Staff receive on-going training in dementia care to ensure those living with dementia are cared for in the best way possible.
Show Wynyard Woods on the Map

Care Provided by Wynyard Woods

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1220
  • Self-Funded Residential Dementia Care: from £1220
  • RESPITE Self-Funded Residential Care: from £1320
  • RESPITE Self-Funded Residential Dementia Care: from £1320

Fees can vary depending on care needs and other factors. Colleagues at Wynyard Woods will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Wynyard Woods for full pricing details and T&Cs.

Contact Wynyard Woods to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wynyard Woods to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Kath Sargent (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Wynyard Woods welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces.

Wynyard Woods Reviews (64)

9.9

Wynyard Woods has a Review Score of 9.9 (9.945) out of 10, based on 18 reviews in the last 2 years.
Over all time Wynyard Woods has 64 reviews.

Overall Experience
  • 48
  • 15
  • 0
  • 0
  • 1
Date Published
  • 64
  • 11
  • 13
  • 18
  • 46
Reviewer Connection to Wynyard Woods
  • 22
  • 12
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 41-60
Review from Ann H (Daughter of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at this home. She is 96 years old and is very happy and settled there. She has had 2 experiences of going into hospital. The staff in this home gave her all the care and attention before and after these 2 incidences.
All of our family are happy with the care she receives here.
Everyone is caring and full of love. She could not be in a better place. Mam also calls all the staff in here her family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K T (Stepson of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Wynyard Woods for over two years now. The rooms and communal areas are clean, fresh and comfortable. All the staff treat the residents in a friendly manner as if they were family. Their concern for residents extends beyond professionalism into a genuine caring for the people they
are looking after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Review went very well- covered a lot of ground. Few things to address, hopefully, they will be sorted soon. There does, however, seem to be a lack of communication between the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley A (Daughter of Resident) published on 7 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
So happy that mum is been taken care of in such a caring environment. Staff are absolutely fantastic - great rapport with mum and always have time to listen.
Management are available full time for any queries and have been so supportive to me during the difficult transition that mum is facing.
The
activities programme is excellent - the food of the highest standard - a real home from home atmosphere all round.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was a resident for just over a year. Cae provided by the staff was excellent. Very caring, compassionate and treated Mum with dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Glenis B (Niece of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot praise this care home enough. The care that my aunty received could not be faulted (and she was not the easiest of residents at times). When she passed, the consideration, help and support we received were excellent. Rooms could do with a refurb.
Reply from Kath Sargent, Manager at Wynyard WoodsThank you for taking the time to review Wynyard Woods and we are pleased that you are extremely likely to recommend us. We have a full refurbishment planned this year and we encourage our residents to decorate their bedrooms to their own personal tastes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn S (Friend of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting found this home to be really tidy and always smells nice. Staff very helpful, but all credit to the team leader, a delight to talk to and a very caring person. Great at his job and really cares for the elderly people living in the home. Always feel, since visiting, can go to him about
anything as usually on duty when I visit. Carers are also very good at the daily work with the elderly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine P (Friend of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hugely impressive when I first visited Wynyard Woods. The staff immediately assisted where possible, tea, coffee offered. Beautiful environment/furnishings and very modern and clean. Food is outstanding, 5 star hotel in my opinion. Staff member is fantastic - very friendly, helpful and professional.
Hugely recommended to my dad already.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E L (Wife of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class home providing excellent care. Premises was in a lovely setting. My husband received the care he needed, leaving the family content knowing he was being looked after, his needs met in such a professional and loving manner. Management and staff were extremely helpful and available to us
at all times. There is no praise too high for the home, managers and staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Craig F (Son of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is a resident of Wynyard Woods care home.
This is the 3rd care home we have used in the last 3 years. The previous two facilities had many issues that forced us to seek alternative care.
Having found Wynyard Woods, we couldn't be happier. Mam instantly felt comfortable in there and the staff
warmed to her straight away.
Living out of the country and only visiting 2-3 times per year, I need peace of mind that she is in good hands when I leave.
Wynyard Woods ticks all the boxes.
Not only do they provide the care we are looking for but also make my Dad feel very welcome on his daily visits.
Sometimes we forget the other parent, but they include him in all activities and he really enjoys that.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola W (Daughter-in-law of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was moved to Wynyard Woods after some problematic stays at two other care homes in the area, where we felt the standards of care were lower. It is not an easy decision to transfer a family member with dementia but the move was handled efficiently and the family was warmly welcomed.
My mother in law settled in quickly and we have seen a great improvement in her wellbeing and general mood. The Manager has been very professional, explained things clearly, and ensured we are notified promptly of any concerns. The facilities are clean, the food is nutritious and the place is warm. I feel that my mother in law is receiving professional care and the staff work hard to ensure her needs are met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phyllis L (Sister of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
In my view, residents have no activities or interaction with staff. There is no Activities Coordinator. You see them just sitting on their own with no communications going on. You quite often see residents still in pyjamas, unwashed after 11 on a morning. There is one small lounge upstairs and 28 residents
and the 2 dining rooms are always set with glasses and knife and fork, which I think is very unsafe. We have found forks in my sister's room.
Reply from Kath Sargent, Manager at Wynyard WoodsThank you for taking the time to share your views. As an organisation, we appreciate the benefits that inclusive activities can have on our residents - therefore there is a program of daily activities/events available for residents who wish to participate. We also have the recently developed interactive first floor which residents are encouraged to use, should they wish to do so, and the home also has its own minibus for trips and outings. Our residents are treated as individuals and may choose to dress later in the morning.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda F (Daughter-in-law of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was a resident in another care home in Stockton-on-Tees, unfortunately, her carers ignored a water infection and she was hospitalised for 11 days and when she was released from hospital, she moved into Wynyard Woods. This has been the best move for her, she is happier in herself and
her health has improved dramatically. The staff are great with her, they have taken the time to find out my mother in laws interests, this includes dancing and have asked her to teach them to dance which gives my mother in law a sense of pride and also makes her feel useful. I cannot thank everyone at Wynyard Woods enough for the excellent care they give her. I would also like the thank them myself for being so helpful and approachable when I have had the need to ask for advice regarding my mother in laws ongoing care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel F (Grandson of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home that provides its residents with an outstanding and personal level of Care. The staff are extremely helpful and will go out of their way to do what they can for you and the residents. Facilities/rooms are of high quality and provide ample space for its residents and their families
to interact in a safe and friendly environment.


After a recent move for my Grandmother from another home, it is clear that Wynyard Woods and its staff are the best in the area.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James F (Grandson of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wynyard Woods care home is an exceptional care home, that provides its residents with the utmost care and attention they need.


This move to Wynyard Woods care home has been excellent for my grandmother, every time I go to see her she is upbeat, laughing and joking and always smiling, all I could

ask for. The nurses have their own individual relationships with my grandmother which undoubtedly makes her time easier and more enjoyable whilst she’s there.


Overall, this home is fantastic and I wouldn’t change anything about it. And from previous places I’ve seen, The Wynyard Woods and its staff are by far the best facility within the surrounding areas.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathryn S (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brothers, sisters and I needed care for our 92-year-old dad after a serious fall. He had Parkinson's and dementia also. Wynyard Woods provided from the first, the greatest care. The patience, kindness and compassion shown to Dad was outstanding and no need was left unattended. The professionalism
of the staff was outstanding and also the consideration shown to us as a family was exemplary. Our gratitude cannot convey the depth of our thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George S (Regular Volunteer) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the home and service it provides all ways nice and clean when been and staff are very pleasant and know what there are doing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian W (Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home has a very friendly atmosphere. The staff are very helpful and friendly. I have the feeling of being with an extended family rather than being in a home. The manager's door is always open if you need to talk anything through. I have been here just over 2 years and I have a comfortable
life here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret D (Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy being in this home. The staff are good. We have a great manager, she is the best.


I have been in this home for 8 years and love it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John N (Son-in-law of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have great respect for the caring team who combine their professional approach with compassion and good humour at all times. Even when residents may sometimes appear unappreciative their friendly demeanour does not alter, possibly the best compliment I can offer to this hard working team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for Wynyard Woods is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.995 for Wynyard Woods is calculated as follows: ( (213 Excellents x 5) + (1 Goods x 4) ) ÷ 214 Ratings = 4.995
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Wynyard Woods is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (3)

Kath

Kath

Job Title: Home Manager Joined: 2016

Hello, my Name is Kath, and I have been the registered Manager at Wynyard Woods for 10 years. I have worked at Wynyard since the day we opened, almost two decades ago, and have enjoyed a variety of roles in that time.


I feel very strongly about the provision of excellent social care for the elderly and have worked hard to ensure that the care at Wynyard Woods is tailored to meet the wishes and expectations of our residents. The provision of a pleasant and contemporary environment where residents and their families can feel “at home” is of paramount importance to me. I have studied extensively and continue to do so to ensure my skills and knowledge are equal to the role I occupy.


I have a grown-up family and like to spend time with my grandchildren. I love to travel in my spare time and absolutely adore holidays in my spiritual home - the Greek Islands.

Donna

Donna

Job Title: Deputy Manager Joined: 2017

Hi, my name is Donna, and I am a Deputy Manager at Wynyard Woods Care Home. I joined the team here in 2017 as a Team Leader and worked hard to progress to the role of Deputy Manager. I hold a diploma in Health and Social Care and studied Psychology and Counselling at Teesside University. I love my role at Wynyard and work hard to provide coaching and support for the staff team, the residents and their families.


My role provides me with the opportunity to meet some interesting characters and to learn about some amazing life stories. I have three children and a grandson whom I adore. My husband and I enjoy camping trips and foreign holidays as a way to unwind in our free time.

Leanne

Leanne

Job Title: Administrator Joined: 2022

My name is Leanne, and I have been an administrator in the care industry for many years. Wynyard Woods is like my second family; I have worked here since January 2022.


I really enjoy the variety of tasks which make up my role. I love finding new entertainers and experiences for our residents and producing the activity calendar and the monthly newsletter for our residents and families to enjoy. I also like to get involved in the exercise and activities when I can; they are great fun.


I am extremely passionate about supporting people living in a residential setting and have a personal interest in dementia and Alzheimer’s care due to my own family member’s diagnosis. When I am not working, I love going on the motorbike, visiting nice places with my husband. I also love a good dance and singsong!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wynyard Woods to verify any information. View our terms and conditions. Wynyard Woods has an Enhanced Service - more info.