Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.8 68 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.
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Care Provided by Croft Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1725 – £1725
  • Self-Funded Residential Dementia Care: £1725 – £1725
  • RESPITE Self-Funded Residential Care: £1725 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1725 – £1725

These prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Teresa McGuiness (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.

Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.

Croft Avenue Care Home Reviews (68)

9.8

Croft Avenue Care Home has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years.
Over all time Croft Avenue Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Croft Avenue Care Home
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Total of 68, showing 1-20
Review from John H (Son of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Physically my mum is thriving at the home and despite her dementia the activities provided by the staff help to stimulate her mentally and give some interest to her day. Can't speak too highly for the home and the work all the staff do.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you so much for your lovely review. Were delighted to hear that your mum is thriving and enjoying the activities that help keep her stimulated and engaged. Your kind words mean a great deal to…read more
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Review from Denise S (Friend of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy and settled in the home, and she is joining in all the activities. The staff are friendly and care for their residents to the best of their ability. They always chat to us on our visits. I would definitely recommend this home.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you for taking the time to share your kind feedback. Were so pleased to hear that your friend is happy, settled, and enjoying the activities. Our team take great pride in providing friendly,…read more
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Review from S T (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor I find Croft Avenue to be warm, welcoming and a lovely homely atmosphere. The staff are always on hand to help and assist and are very friendly. The residents appear happy and are often engaged in various activities in which we are encouraged to join in.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you for your kind words. Were so pleased you find Croft Avenue warm and welcoming, and its lovely to hear that you enjoy seeing the residents engaged in activities. Our team work hard to create…read more
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Review from Sheila M (Sister-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It amazes me how happy my sister-in-law is at Croft Avenue, she's always clean and tidy in her appearance, and enjoys having her hair, nails & feet done. There are always a choice of activities to do and she joins in them all, she is treated with respect and dignity by all the staff, and the staff are
very pleasant with us visitors too, you always get a warm welcome.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you so much for your lovely review. Were delighted to hear how happy your sister-in-law is at Croft Avenue and that she enjoys taking part in the activities and pamper sessions. Our team take…read more
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Review from A T (Niece of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home staff are very welcoming and friendly. The home is light, bright and well decorated. There are plenty of activities provided for the residents. The hairdresser was in when I was there which I think is lovely. The staff seem to know the needs of the residents and go about their duties with professionalism.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you so much for your lovely review. Were delighted that you found the home to be welcoming and well presented, and that you noticed our teams professionalism and care for our residents. Its…read more
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Review from S A (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere when we visit. Mum seems very happy and well cared for. Staff always very friendly and helpful. Food always looks good and mum enjoys it.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you so much for your kind words. Were delighted to hear that your mum is happy and well cared for, and that you enjoy the warm atmosphere when you visit. The team will be so pleased to know…read more
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Review from S F (Friend of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit the Care Home, I'm always impressed by the warm and welcoming atmosphere. There is a good rapport between the staff and residents. There always seems to be a good range of activities and entertainment for the residents.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for such lovely words, we really appreciate it.
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Review from Peter T (Son of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge set of thanks to all of the amazing staff at Croft Avenue who do such a great job of looking after my Mum in Penrith. All of their hard work is hugely appreciated, and it is a very well run establishment.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for leaving such a lovely review! We are very grateful!
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Review from J C (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First room was small not very present . Now been moved to a larger room .seems much better . Have been able to make it more homely 100% better .
Which has helped to get her settled in , much more relaxed .
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for taking the time to leave a review. All of our bedrooms are individual and we are pleased that your Mum has settled into her new room.
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Review from Brian W (Nephew of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a well run care home run by friendly staff who look after the residents very well.
After some hesitancy about how my aunt would fit after living by herself at home, I am delighted to say she has fitted in well and is happy there.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
We are so glad that your Aunt has settled in well to Croft Avenue! Welcome to our wonderful home!
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Review from F D (Friend of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the level of care and attention which is now being given to my friend, who has vascular dementia, very little vision and various mobility issues. There was an initial mistake when his mobile phone was put through the washing machine and we needed to replace it, but other than that
our experience has been very good.
When he was in his own home, with carers going in three times a day, there were times when he had to wait 7 hours between meals, irregular medicine administration and medical care. We were all concerned when he fell four times in 10 days and this precipitated the need for him to move and get better 24 -hour care.
We chose the right place. As a visitor now, rather than his carer, I am greeted with big smiles from the staff, there is a calm, relaxed atmosphere and my friend is getting used to his new home. Regular meals, regular medication, regular medical care, our worries about him falling are now gone as there is always someone nearby, night and day.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for taking the time to leave a review. We really appreciate it!
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Review from K S (Niece of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. The staff are incredibly professional and caring. So grateful for all their hard work. It's a very happy place to come to and my uncle is very settled here. Everyone is very helpful and communication with me and them in regards to his care and needs are excellent.
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Review from E H (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my friend's Mum, I'm always made welcome by the staff. So do feel it's very homely. There's a very good atmosphere and if I want to take my friend's mum into the garden. It's never a bother for staff to go get the wheelchair and make sure the resident is warm enough.
Always a pleasure
to visit.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for leaving a review for us, we really appreciate it. We are so pleased that you enjoy your visits!
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Review from C M (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting my friend for a number of years now at Croft Avenue. It's a lovely, calm, clean & friendly place. All the staff are lovely to residents and visitors alike. All I heard is good things about Croft Avenue and would not hesitate to recommend it. Five stars from me. Thank you to all the
staff, owners you are lucky to have such great staff, please look after them.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
We are so glad that you enjoy your visits to Croft Avenue and we really appreciate you taking the time to leave a review. I will pass on your kind words to the staff team.
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Review from Jennifer F (Friend of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my neighbour every week and she looks forward to me coming. She has been in Croft Avenue for a year now. She is so settled and calls it her home. The staff are absoulutley wonderful with all the clients, the activities are brilliant and my neighbour joins in with them all, she helps outside
in the garden area, she has always been active at home in the garden and this is lovely to see. Being a former carer myself, I would definately recommend this care home, and if and when my situation changes, this would be my preffered choice for a care home.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
It is always lovely to receive such wonderful feedback and especially from someone who has worked in care. We really appreciate it, thankyou!
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Review from Denise S (Friend of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care home. The staff are amazing. Lots of activities for the residents, good food and clean rooms. Since my friend moved in she has found a new lease of life. She joins in all activities and can often be found outside in the garden feeding the birds or planting bulbs in her pots.
She thoroughly enjoys being in the home.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
What lovely words - thankyou so much! We really appreciate it!
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Review from C G (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy that our mother is being looked after in a lovely, homely setting which has lovely views across to the hills. As a family we can relax knowing she is safe and is being cared for by a dedicated team of carers who ensure her needs are met sensitively. From the minute you walk through
the door you are made to feel welcome, everyone is kind and friendly and everywhere is spotlessly clean.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for sharing your feedback with us - we truly appreciate you taking the time to write a review. We are so pleased that you are happy with Croft Avenue, I will pass your kind words onto the…read more
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Review from J F (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Croft Avenue since March 2021. He gets on well with the staff and feels his needs are being met. Neither my dad or I have any negative comments to say about Croft Avenue. His room is always clean & tidy and the staff are always friendly & positive.
Only concern is the lift
to first floor is always out of order & on one occasion, my dad had to use the stairs, he has very poor mobility.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou for taking the time to leave a review. I am so pleased that both yourself and your dad are happy with Croft Avenue. I completely understand your frustration regarding the lift. The lift…read more
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Review from Gaye A (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home and staff amazing Would deffinately recommend this care home My mam is so well cared for and loved by the brilliant staff They do an amazing job and deserve high praise for all they do under sometimes difficult situations
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thankyou so much. Your feedback is really appreciated! I will pass your kind words onto our care team.
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Review from Fiona H (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and mum are both looked after and safe. All the staff are so friendly and helpful and nothing is too much trouble. Croft Avenue Care Home is like one big family and I'm very happy my parents are being looked after so well.
Reply from Kim Rogerson, Director at Croft Avenue Care Home
Thank you so much for your very kind words. We are very grateful!
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Croft Avenue Care Home is calculated as follows: ( (307 Excellents x 5) + (59 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 374 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.


Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.


In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.


When asked what she enjoys most about her role, Teresa said:
“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.

Frequently Asked Questions about Croft Avenue Care Home

What types of Care is Croft Avenue Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft Avenue Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Croft Avenue Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Avenue Care Home to the centre of Penrith?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service - more info.