
The room is beautiful. Everyone has been so lovely and she loves the food.L L(Daughter of Resident/Service User)



The room is beautiful. Everyone has been so lovely and she loves the food.L L(Daughter of Resident/Service User)



Situated in the beautiful area of Penrith in the Lake District, Croft Avenue is a friendly care home offering residential care and care for people living with dementia. Situated off the Wordsworth Street area of Penrith, it can accommodate 30 residents - it has a 'Good' rating from the CQC (June 2025).
Croft Avenue have an established enthusiastic team of Care Staff led by their Registered Manager, who ably led...
Care Provided by Croft Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- PH Care Group
- Private Owned
Person in charge
- Teresa McGuiness (Home Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (30)
Visiting
- Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times. Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.
Parking
- Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.
Croft Avenue Care Home Reviews (73)
Croft Avenue Care Home has a Review Score of 9.8 (9.774) out of 10, based on 29 reviews in the last 2 years.
Over all time Croft Avenue Care Home has 73 reviews.
A great visit - staff were warm & welcoming. We enjoyed sitting outside in the sun with views of Penrith beyond.
Thankyou for taking the time to leave a review, we really appreciate it! We are so glad that you enjoyed the stunning views, it really is a lovely place to sit!
A wonderful experience and fully recommended to all those who have the same problems as me ie clumsiness, forgetfulness, stupidity = Alzheimers
Thank you so much for your lovely review - it really means a lot to us.
We're so pleased you've had a good experience and felt supported.
Sending our very best wishes
I loved my visit. As usual all staff are kind and helpful to me. It was lovely to join the residents in the carol service.
Thank you so much for your kind review. We are delighted to hear that you enjoyed your visit and that our team made you feel so welcome, as they always strive to do. Its wonderful that you were able to join the residents for the carol service its such a special time for everyone and were pleased it brought you joy. Thank you for taking the time to share your lovely feedback.
The loving care and support shown by all the staff at Croft Avenue Care Home to my 98 year old mother is consistently exemplary, in particular over the last 3 months following a fall and period in hospital. Mum is always warm and comfortable. The food provided is wholesome and enjoyed by mum. We are so pleased that mum found a new home at Croft Avenue.
Thank you so much for your kind and thoughtful review. We are delighted to hear that your mother has received such loving care and support from the team at Croft Avenue Care Home, especially during what must have been a challenging time following her fall and hospital stay.
It is wonderful to...
On arrival we are always welcomed by the staff and they are happy to chat. My friend loves being in the home. She joins in all the activities. There is always something for them to do. She particularly enjoys the musicians who come in. She is always clean and tidy and is well fed.
It's wonderful to know she enjoys taking part in the activities and especially the visiting...
I find this home very welcoming, my friend is very happy there and enjoys the food. Staff are all very pleasant.
Our team will be delighted to know their pleasant and friendly approach is appreciated. Creating a homely and supportive environment is really important to us, so your comments mean a great deal.
I was pleasantly surprised by the massive gluten free chocolate cake today. It tasted delicious. Although today Mum was sleepy and not eating, I was offered a coffee and a slice. I do like the policy of welcoming guests who drop in at any time. They are very adaptable which has enriched Mum's late life experience.
Thankyou for taking the time to leave a review. I am glad that you always feel welcome and I am also very pleased that you enjoyed our chocolate cake! I will pass your compliments on to the chef
Physically my mum is thriving at the home and despite her dementia the activities provided by the staff help to stimulate her mentally and give some interest to her day. Can't speak too highly for the home and the work all the staff do.
Thank you so much for your lovely review. Were delighted to hear that your mum is thriving and enjoying the activities that help keep her stimulated and engaged. Your kind words mean a great deal to the whole team, who work hard to make every day meaningful for our residents.
As a visitor I find Croft Avenue to be warm, welcoming and a lovely homely atmosphere. The staff are always on hand to help and assist and are very friendly. The residents appear happy and are often engaged in various activities in which we are encouraged to join in.
Thank you for your kind words. Were so pleased you find Croft Avenue warm and welcoming, and its lovely to hear that you enjoy seeing the residents engaged in activities. Our team work hard to create a friendly, homely atmosphere for everyone who visits, so your feedback is greatly appreciated.
It amazes me how happy my sister-in-law is at Croft Avenue, she's always clean and tidy in her appearance, and enjoys having her hair, nails & feet done. There are always a choice of activities to do and she joins in them all, she is treated with respect and dignity by all the staff, and the staff are very pleasant with us visitors too, you always get a warm welcome.
Thank you so much for your lovely review. Were delighted to hear how happy your sister-in-law is at Croft Avenue and that she enjoys taking part in the activities and pamper sessions. Our team take great pride in creating a warm, welcoming environment where residents feel respected and cared for, so your kind words mean a lot to us all.
The home staff are very welcoming and friendly. The home is light, bright and well decorated. There are plenty of activities provided for the residents. The hairdresser was in when I was there which I think is lovely. The staff seem to know the needs of the residents and go about their duties with professionalism.
Thank you so much for your lovely review. Were delighted that you found the home to be welcoming and well presented, and that you noticed our teams professionalism and care for our residents. Its wonderful to hear that you enjoyed seeing the activities and our hairdresser in action we always aim to make each day special and enjoyable for everyone who lives here.
Lovely atmosphere when we visit. Mum seems very happy and well cared for. Staff always very friendly and helpful. Food always looks good and mum enjoys it.
Thank you so much for your kind words. Were delighted to hear that your mum is happy and well cared for, and that you enjoy the warm atmosphere when you visit. The team will be so pleased to know their friendliness and hard work are appreciated and well be sure to pass on your lovely comments to our kitchen team too!
When I visit the Care Home, I'm always impressed by the warm and welcoming atmosphere. There is a good rapport between the staff and residents. There always seems to be a good range of activities and entertainment for the residents.
Thankyou for such lovely words, we really appreciate it.
A huge set of thanks to all of the amazing staff at Croft Avenue who do such a great job of looking after my Mum in Penrith. All of their hard work is hugely appreciated, and it is a very well run establishment.
Thankyou for leaving such a lovely review! We are very grateful!
Which has helped to get her settled in , much more relaxed .
Thankyou for taking the time to leave a review. All of our bedrooms are individual and we are pleased that your Mum has settled into her new room.
After some hesitancy about how my aunt would fit after living by herself at home, I am delighted to say she has fitted in well and is happy there.
We are so glad that your Aunt has settled in well to Croft Avenue! Welcome to our wonderful home!
When he was in his own home, with carers going in three times a day, there were times when he had to wait 7 hours between meals, irregular medicine administration and medical care. We were all concerned when he fell four times in 10 days and this precipitated the need for him to move and get better 24 -hour care.
We chose the right place. As a visitor now, rather than his carer, I am greeted with big smiles from the staff, there is a calm, relaxed atmosphere and my friend is getting used to his new home. Regular meals, regular medication, regular medical care, our worries about him falling are now gone as there is always someone nearby, night and day.
Thankyou for taking the time to leave a review. We really appreciate it!
Excellent care home. The staff are incredibly professional and caring. So grateful for all their hard work. It's a very happy place to come to and my uncle is very settled here. Everyone is very helpful and communication with me and them in regards to his care and needs are excellent.
Always a pleasure to visit.
Thankyou for leaving a review for us, we really appreciate it. We are so pleased that you enjoy your visits!
I've been visiting my friend for a number of years now at Croft Avenue. It's a lovely, calm, clean & friendly place. All the staff are lovely to residents and visitors alike. All I heard is good things about Croft Avenue and would not hesitate to recommend it. Five stars from me. Thank you to all the staff, owners you are lucky to have such great staff, please look after them.
We are so glad that you enjoy your visits to Croft Avenue and we really appreciate you taking the time to leave a review. I will pass on your kind words to the staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 14 July 2026Looking for care or have a question?We’d be delighted to hear from you. Please get in touch with Croft Avenue Care Home to discuss how we can support you or your loved one.
News (1) & Events (0)
- 16 Aug 2025
Croft Avenue Care Home Receives Glowing CQC Feedback (July 2025) We are delighted to share that Croft Avenue Care Home in Penrith has received highly positive feedback following its latest...
There are no upcoming events for Croft Avenue Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Croft Avenue Care Home.
Accreditations
There are no accreditations posted yet for Croft Avenue Care Home.
Meet the Team (1)

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”
As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.
Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.
In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.
When asked what she enjoys most about her role, Teresa said:“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”
Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.
Frequently Asked Questions about Croft Avenue Care Home
What types of Care is Croft Avenue Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Croft Avenue Care Home have?
There are 30 Single Rooms.
What are the Facilities & Services at Croft Avenue Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Croft Avenue Care Home to the centre of Penrith?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service -more info.