Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.8 65 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1725 – £1725
  • Self-Funded Residential Dementia Care: £1725 – £1725
  • RESPITE Self-Funded Residential Care: £1725 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1725 – £1725

These prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa McGuiness (Home Manager)

Admission Criteria

  • Privately Funded, Local Authority & NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.

Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.

Croft Avenue Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Croft Avenue Care Home has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years. Over all time Croft Avenue Care Home has 65 reviews.

Overall Experience

  • 54
  • 11
  • 0
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  • 0

Date Published

65
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Review from Peter T (Son of Resident) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge set of thanks to all of the amazing staff at Croft Avenue who do such a great job of looking after my Mum in Penrith. All of their hard work is hugely appreciated, and it is a very well run establishment.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for leaving such a lovely review! We are very grateful!

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Review from J C (Daughter of Resident) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First room was small not very present . Now been moved to a larger room .seems much better . Have been able to make it more homely 100% better .
Which has helped to get her settled in , much more relaxed .

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for taking the time to leave a review. All of our bedrooms are individual and we are pleased that your Mum has settled into her new room.

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Review from Brian W (Nephew of Resident) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well run care home run by friendly staff who look after the residents very well.
After some hesitancy about how my aunt would fit after living by herself at home, I am delighted to say she has fitted in well and is happy there.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

We are so glad that your Aunt has settled in well to Croft Avenue! Welcome to our wonderful home!

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Review from F D (Friend of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the level of care and attention which is now being given to my friend, who has vascular dementia, very little vision and various mobility issues. There was an initial mistake when his mobile phone was put through the washing machine and we needed to replace it, but other than that
our experience has been very good.
When he was in his own home, with carers going in three times a day, there were times when he had to wait 7 hours between meals, irregular medicine administration and medical care. We were all concerned when he fell four times in 10 days and this precipitated the need for him to move and get better 24 -hour care.
We chose the right place. As a visitor now, rather than his carer, I am greeted with big smiles from the staff, there is a calm, relaxed atmosphere and my friend is getting used to his new home. Regular meals, regular medication, regular medical care, our worries about him falling are now gone as there is always someone nearby, night and day.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for taking the time to leave a review. We really appreciate it!

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Review from K S (Niece of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are incredibly professional and caring. So grateful for all their hard work. It's a very happy place to come to and my uncle is very settled here. Everyone is very helpful and communication with me and them in regards to his care and needs are excellent.

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Review from E H (Friend of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend's Mum, I'm always made welcome by the staff. So do feel it's very homely. There's a very good atmosphere and if I want to take my friend's mum into the garden. It's never a bother for staff to go get the wheelchair and make sure the resident is warm enough.
Always a pleasure
to visit.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for leaving a review for us, we really appreciate it. We are so pleased that you enjoy your visits!

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Review from C M (Friend of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting my friend for a number of years now at Croft Avenue. It's a lovely, calm, clean & friendly place. All the staff are lovely to residents and visitors alike. All I heard is good things about Croft Avenue and would not hesitate to recommend it. Five stars from me. Thank you to all the
staff, owners you are lucky to have such great staff, please look after them.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

We are so glad that you enjoy your visits to Croft Avenue and we really appreciate you taking the time to leave a review. I will pass on your kind words to the staff team.

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Review from S M (Sister-in-law of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident at Croft Avenue for just over a year and loves it, and has a very happy lifestyle, well cared for by all the staff who are so good with all the residents. There are always activities going on, quizzes, pop-up shop, different people going to play music etc. Even us
visitors are made very welcome. I would recommend Croft Avenue to anyone 100%

Reply from Kim Rogerson, Director at Croft Avenue Care Home

We are so happy that your sister-in-law loves living at Croft Avenue and that you enjoy your visits. I will pass your kind words onto the care team. Thankyou!

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Review from Jennifer F (Friend of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my neighbour every week and she looks forward to me coming. She has been in Croft Avenue for a year now. She is so settled and calls it her home. The staff are absoulutley wonderful with all the clients, the activities are brilliant and my neighbour joins in with them all, she helps outside
in the garden area, she has always been active at home in the garden and this is lovely to see. Being a former carer myself, I would definately recommend this care home, and if and when my situation changes, this would be my preffered choice for a care home.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

It is always lovely to receive such wonderful feedback and especially from someone who has worked in care. We really appreciate it, thankyou!

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Review from Denise S (Friend of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. The staff are amazing. Lots of activities for the residents, good food and clean rooms. Since my friend moved in she has found a new lease of life. She joins in all activities and can often be found outside in the garden feeding the birds or planting bulbs in her pots.
She thoroughly enjoys being in the home.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

What lovely words - thankyou so much! We really appreciate it!

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Review from S T (Daughter of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Croft Avenue for nearly 4 years now, and the care, attention and support have been top class since day 1. Croft Avenue has a lovely, homely atmosphere, the staff are friendly and caring, there are many activities for residents to enjoy and participate. Many thanks to the kitchen,
laundry and cleaners - behind the scenes and the carers out front! Cannot thank everyone enough.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou so much for your kind words and support. It's our pleasure to care for your Mother at Croft Avenue Care Home.

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Review from C G (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy that our mother is being looked after in a lovely, homely setting which has lovely views across to the hills. As a family we can relax knowing she is safe and is being cared for by a dedicated team of carers who ensure her needs are met sensitively. From the minute you walk through
the door you are made to feel welcome, everyone is kind and friendly and everywhere is spotlessly clean.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for sharing your feedback with us - we truly appreciate you taking the time to write a review. We are so pleased that you are happy with Croft Avenue, I will pass your kind words onto the care team.

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Review from J F (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Croft Avenue since March 2021. He gets on well with the staff and feels his needs are being met. Neither my dad or I have any negative comments to say about Croft Avenue. His room is always clean & tidy and the staff are always friendly & positive.
Only concern is the lift
to first floor is always out of order & on one occasion, my dad had to use the stairs, he has very poor mobility.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for taking the time to leave a review. I am so pleased that both yourself and your dad are happy with Croft Avenue. I completely understand your frustration regarding the lift. The lift has a full service and repair contract but the contractors are currently waiting for a replacement part. Please be assured that we have a stair lift available for use at any time.

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Review from Gaye A (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home and staff amazing Would deffinately recommend this care home My mam is so well cared for and loved by the brilliant staff They do an amazing job and deserve high praise for all they do under sometimes difficult situations

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou so much. Your feedback is really appreciated! I will pass your kind words onto our care team.

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Review from Fiona H (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and mum are both looked after and safe. All the staff are so friendly and helpful and nothing is too much trouble. Croft Avenue Care Home is like one big family and I'm very happy my parents are being looked after so well.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your very kind words. We are very grateful!

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Review from Sue A (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Croft Avenue for 2 weeks. In that time we can see he is being cared for by a team of dedicated carers who put the residents first. They have made him feel welcome in a calm, friendly, relaxed way. There is laughter, fun and above all a sense of humour, which dad has responded to
well. We are always made to feel welcome when we visit any requests we have are dealt with promptly and efficiently, nothing is too much bother! The food is very good, always plenty of choice. There is a good variety of activities available, we are so pleased to see dad is joining in. We as a family are extremely happy with the care dad is receiving. Thank you to all the staff at Croft Avenue.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for leaving a review, we are so pleased that your dad has settled in so well and that you are enjoying your visits! Welcome to the Croft Avenue Family!

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Review from Elaine B (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for at Croft Avenue Care Home for almost two years. The staff are amazing - always so very polite and so very respectful of the residents. Special mention to the receptionist who always welcomes us with a huge smile.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

What lovely words! Thank you so much for leaving a review for Croft Avenue.

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Review from L W (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is very good and she is very content. Her room is always clean and tidy and the staff are all very pleasant and welcoming. She enjoys the food and the many activities that the staff organise.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for leaving a review, we are really pleased that you are happy with your mother's care. Our food and activities are very popular!

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Review from J W (Niece of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. My aunt has settled in so well thanks to the helpful and pleasant members of staff. Everyone is made to feel welcome and cared for.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

We really appreciate your kind review. We are pleased that your aunt has settled in so well, we will pass your words onto the staff team.

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Review from A W (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a great atmosphere in Croft Avenue, the staff are helpful and informative. Residents are looked after and my friend is always happy here.
Any concerns are dealt with efficiently.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Croft Avenue Care Home is calculated as follows: ( (303 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 369 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 16 Aug 2025

Looking for care or have a question?
We’d be delighted to hear from you. Please get in touch with Croft Avenue Care Home to discuss how we can support you or your loved one.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.


Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.


In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.


When asked what she enjoys most about her role, Teresa said:
“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.

Frequently Asked Questions about Croft Avenue Care Home

What types of Care is Croft Avenue Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft Avenue Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Croft Avenue Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Avenue Care Home to the centre of Penrith?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service - more info.