Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.8 71 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.
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Care Provided by Croft Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1725 – £1725
  • Self-Funded Residential Dementia Care: £1725 – £1725
  • RESPITE Self-Funded Residential Care: £1725 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1725 – £1725

These prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements.

Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Teresa McGuiness (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.

Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.

Croft Avenue Care Home Reviews (71)

9.8

Croft Avenue Care Home has a Review Score of 9.8 (9.783) out of 10, based on 34 reviews in the last 2 years.
Over all time Croft Avenue Care Home has 71 reviews.

Overall Experience
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Reviewer Connection to Croft Avenue Care Home
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Total of 71, showing 1-20
Review from Susan G (Friend of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved my visit. As usual all staff are kind and helpful to me. It was lovely to join the residents in the carol service.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your kind review. We are delighted to hear that you enjoyed your visit and that our team made you feel so welcome, as they always strive to do. Its wonderful that you were able to join the residents for the carol service its such a special time for everyone and were pleased it brought you joy. Thank you for taking the time to share your lovely feedback.
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Review from R W (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The loving care and support shown by all the staff at Croft Avenue Care Home to my 98 year old mother is consistently exemplary, in particular over the last 3 months following a fall and period in hospital. Mum is always warm and comfortable. The food provided is wholesome and enjoyed by mum. We are
so pleased that mum found a new home at Croft Avenue.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your kind and thoughtful review. We are delighted to hear that your mother has received such loving care and support from the team at Croft Avenue Care Home, especially during what must have been a challenging time following her fall and hospital stay.

It is wonderful to know that she is warm, comfortable, and enjoying the food provided, and that you feel reassured she has found a new home with us. Your words mean a great deal to our staff, who are dedicated to providing consistent, compassionate care every day.

Thank you for taking the time to share your experience - it is truly appreciated by the whole team at Croft Avenue!
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Review from Denise S (Friend of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival we are always welcomed by the staff and they are happy to chat. My friend loves being in the home. She joins in all the activities. There is always something for them to do. She particularly enjoys the musicians who come in. She is always clean and tidy and is well fed.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for taking the time to share your kind feedback. We're delighted to hear that you always receive a warm welcome from the team and that your friend is so happy and settled with us.
It's wonderful to know she enjoys taking part in the activities and especially the visiting musicians.We're also very pleased that you feel reassured by the high standards of care, cleanliness and meals provided.
Your comments mean a great deal to our whole team. Thank you again for your lovely review.
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Review from Sheila O (Friend of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home very welcoming, my friend is very happy there and enjoys the food. Staff are all very pleasant.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you for sharing your lovely feedback. Were so pleased to hear that you find the home welcoming and that your friend is happy and enjoying the food.
Our team will be delighted to know their pleasant and friendly approach is appreciated. Creating a homely and supportive environment is really important to us, so your comments mean a great deal.
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Review from Thora T (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was pleasantly surprised by the massive gluten free chocolate cake today. It tasted delicious. Although today Mum was sleepy and not eating, I was offered a coffee and a slice. I do like the policy of welcoming guests who drop in at any time. They are very adaptable which has enriched Mum's late life
experience.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for taking the time to leave a review. I am glad that you always feel welcome and I am also very pleased that you enjoyed our chocolate cake! I will pass your compliments on to the chef
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Review from John H (Son of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Physically my mum is thriving at the home and despite her dementia the activities provided by the staff help to stimulate her mentally and give some interest to her day. Can't speak too highly for the home and the work all the staff do.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your lovely review. Were delighted to hear that your mum is thriving and enjoying the activities that help keep her stimulated and engaged. Your kind words mean a great deal to the whole team, who work hard to make every day meaningful for our residents.
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Review from S T (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor I find Croft Avenue to be warm, welcoming and a lovely homely atmosphere. The staff are always on hand to help and assist and are very friendly. The residents appear happy and are often engaged in various activities in which we are encouraged to join in.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you for your kind words. Were so pleased you find Croft Avenue warm and welcoming, and its lovely to hear that you enjoy seeing the residents engaged in activities. Our team work hard to create a friendly, homely atmosphere for everyone who visits, so your feedback is greatly appreciated.
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Review from Sheila M (Sister-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It amazes me how happy my sister-in-law is at Croft Avenue, she's always clean and tidy in her appearance, and enjoys having her hair, nails & feet done. There are always a choice of activities to do and she joins in them all, she is treated with respect and dignity by all the staff, and the staff are
very pleasant with us visitors too, you always get a warm welcome.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your lovely review. Were delighted to hear how happy your sister-in-law is at Croft Avenue and that she enjoys taking part in the activities and pamper sessions. Our team take great pride in creating a warm, welcoming environment where residents feel respected and cared for, so your kind words mean a lot to us all.
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Review from A T (Niece of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home staff are very welcoming and friendly. The home is light, bright and well decorated. There are plenty of activities provided for the residents. The hairdresser was in when I was there which I think is lovely. The staff seem to know the needs of the residents and go about their duties with professionalism.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your lovely review. Were delighted that you found the home to be welcoming and well presented, and that you noticed our teams professionalism and care for our residents. Its wonderful to hear that you enjoyed seeing the activities and our hairdresser in action we always aim to make each day special and enjoyable for everyone who lives here.
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Review from S A (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere when we visit. Mum seems very happy and well cared for. Staff always very friendly and helpful. Food always looks good and mum enjoys it.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your kind words. Were delighted to hear that your mum is happy and well cared for, and that you enjoy the warm atmosphere when you visit. The team will be so pleased to know their friendliness and hard work are appreciated and well be sure to pass on your lovely comments to our kitchen team too!
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Review from S F (Friend of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit the Care Home, I'm always impressed by the warm and welcoming atmosphere. There is a good rapport between the staff and residents. There always seems to be a good range of activities and entertainment for the residents.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for such lovely words, we really appreciate it.
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Review from Peter T (Son of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge set of thanks to all of the amazing staff at Croft Avenue who do such a great job of looking after my Mum in Penrith. All of their hard work is hugely appreciated, and it is a very well run establishment.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for leaving such a lovely review! We are very grateful!
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Review from J C (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First room was small not very present . Now been moved to a larger room .seems much better . Have been able to make it more homely 100% better .
Which has helped to get her settled in , much more relaxed .
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for taking the time to leave a review. All of our bedrooms are individual and we are pleased that your Mum has settled into her new room.
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Review from Brian W (Nephew of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a well run care home run by friendly staff who look after the residents very well.
After some hesitancy about how my aunt would fit after living by herself at home, I am delighted to say she has fitted in well and is happy there.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeWe are so glad that your Aunt has settled in well to Croft Avenue! Welcome to our wonderful home!
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Review from F D (Friend of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the level of care and attention which is now being given to my friend, who has vascular dementia, very little vision and various mobility issues. There was an initial mistake when his mobile phone was put through the washing machine and we needed to replace it, but other than that
our experience has been very good.
When he was in his own home, with carers going in three times a day, there were times when he had to wait 7 hours between meals, irregular medicine administration and medical care. We were all concerned when he fell four times in 10 days and this precipitated the need for him to move and get better 24 -hour care.
We chose the right place. As a visitor now, rather than his carer, I am greeted with big smiles from the staff, there is a calm, relaxed atmosphere and my friend is getting used to his new home. Regular meals, regular medication, regular medical care, our worries about him falling are now gone as there is always someone nearby, night and day.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for taking the time to leave a review. We really appreciate it!
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Review from K S (Niece of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. The staff are incredibly professional and caring. So grateful for all their hard work. It's a very happy place to come to and my uncle is very settled here. Everyone is very helpful and communication with me and them in regards to his care and needs are excellent.
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Review from E H (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my friend's Mum, I'm always made welcome by the staff. So do feel it's very homely. There's a very good atmosphere and if I want to take my friend's mum into the garden. It's never a bother for staff to go get the wheelchair and make sure the resident is warm enough.
Always a pleasure
to visit.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for leaving a review for us, we really appreciate it. We are so pleased that you enjoy your visits!
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Review from C M (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting my friend for a number of years now at Croft Avenue. It's a lovely, calm, clean & friendly place. All the staff are lovely to residents and visitors alike. All I heard is good things about Croft Avenue and would not hesitate to recommend it. Five stars from me. Thank you to all the
staff, owners you are lucky to have such great staff, please look after them.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeWe are so glad that you enjoy your visits to Croft Avenue and we really appreciate you taking the time to leave a review. I will pass on your kind words to the staff team.
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Review from Jennifer F (Friend of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my neighbour every week and she looks forward to me coming. She has been in Croft Avenue for a year now. She is so settled and calls it her home. The staff are absoulutley wonderful with all the clients, the activities are brilliant and my neighbour joins in with them all, she helps outside
in the garden area, she has always been active at home in the garden and this is lovely to see. Being a former carer myself, I would definately recommend this care home, and if and when my situation changes, this would be my preffered choice for a care home.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeIt is always lovely to receive such wonderful feedback and especially from someone who has worked in care. We really appreciate it, thankyou!
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Review from C G (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy that our mother is being looked after in a lovely, homely setting which has lovely views across to the hills. As a family we can relax knowing she is safe and is being cared for by a dedicated team of carers who ensure her needs are met sensitively. From the minute you walk through
the door you are made to feel welcome, everyone is kind and friendly and everywhere is spotlessly clean.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for sharing your feedback with us - we truly appreciate you taking the time to write a review. We are so pleased that you are happy with Croft Avenue, I will pass your kind words onto the care team.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Croft Avenue Care Home is calculated as follows: ( (322 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 397 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.


Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.


In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.


When asked what she enjoys most about her role, Teresa said:
“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.

Frequently Asked Questions about Croft Avenue Care Home

What types of Care is Croft Avenue Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft Avenue Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Croft Avenue Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Avenue Care Home to the centre of Penrith?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service - more info.