Croft Avenue Care Home, Penrith, Cumbria
Croft Avenue Care Home, Penrith, Cumbria
Croft Avenue Care Home, Penrith, Cumbria

Croft Avenue provides personalised long-term residential care packages, as well as being highly-suited to respite and convalescence care needs. All staff are well-trained and employed to adhere to the provider’s ethos of dignity and respect.

A converted private house, Croft Avenue, is fully equipped to provide care without losing its many homely qualities. Landscaped gardens include a water feature, weeping willow trees and also a sensory garden.

Dietary needs and preferences are respected, with mealtimes being an important part of the home’s itinerary.

Musical recitals and visits from schools and community groups add to the home’s atmosphere, while exercise classes also offered to residents.

Group: HC-One

Person in charge: Jacqueline Johnstone (Interim Home Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Croft Avenue Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Croft Avenue Care Home has a Review Score of 9.7 (9.670)

The Review Score of 9.7 (maximum of 10) for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Croft Avenue Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Croft Avenue Care Home is calculated as follows: ( (123 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 176 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Croft Avenue Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Croft Avenue Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff are always welcoming and make sure mum has everything she needs. They make her laugh and she enjoys having a joke with them. She looks forward to her lovely meals - and I enjoy them too when I join mum for lunch. The food is home cooked and the baking is excellent!

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer sercices administrator at Croft Avenue Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very caring and helpful, always there for my Father. They look after him so well. As I live in Nottinghamshire it is not easy to visit but I do try to come up every 5 or 6 weeks. His room is always tidy as he spends all day there.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Croft Avenue Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home has provided a pleasant clean and safe environment which has made this painful process of a family member incapacity much more bearable. The staff treat people with kindness allaying fears and helping the resident and extended family in a positive manner. Thank you.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

we are new to Croft Avenue Care Home but have found the atmosphere to be excellent and very friendly and homely. There always seems to be something for the residents to do and staff are warm and lovely. Currently, the room is not great but is being dealt with and we are very satisfied that it is being handled well and we are updated regularly on a possible transfer to a better one.

How likely would you be to recommend Croft Avenue Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Tom Meyer, Customer Service Administrator at Croft Avenue Care Home responded to this review on 20 Mar 2017:

Thank you for your review. Your feedback is very important to us and we will pass on your praise and the concerns you have raised to the home manager.

Very pleased with the manner in which cares speak, relate and deal with residents.
Prompt response from carers when mum falls.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Croft Avenue Care Home responded to this review on 17 Mar 2017:

Thank you so much for your feedback. I will pass your kind comments onto the home manager so they can feedback to the staff. The Bupa Customer Care Team.

Mam came into the home in May 2016, she was welcomed and looked after.
Every time we visit everything seems to be fine. She's always clean and well dressed. Staff are always very obliging and helpful with any problems that we might have.

How likely would you be to recommend Croft Avenue Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Croft Avenue Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind review. I am so happy your Mum is receiving the care that she needs. I hope that she settled in well. I will pass on your lovely words to the home manager. The Bupa Customer Care Team.

My grandmother moved into Croft Avenue in late 2016. She has settled in well, is very happy and is fond of all the staff. I do not have much experience with the management side but the care is exceptional. They keep us well informed of all goings on regarding my grandmother and I believe she is receiving all the care she needs.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Croft Avenue Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your lovely feedback. I am so pleased that your Grandmother settled in well. I wish her all the best whilst she continues her stay in Croft Avenue and I will pass on your kind words to the home manager. Best wishes, The Bupa Customer Care Team.

My mother is well cared for in a warm and supportive environment.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Croft Avenue Care Home responded to this review on 17 Mar 2017:

Thank you for your feedback, it is very appreciated. I am pleased to hear that your Mother is receiving the care that she needs. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

Both my parents have been cared for by Croft Avenue Care Home for the past three years and I am extremely happy at the care given to them both. My mother recently died and it was as if one of their family had passed. If there are any issues at all they are very quick to address them and do as much as they can to make things as they wish. My father is 93 and is more than happy to carry on living there without my mother.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Croft Avenue Care Home responded to this review on 26 Sep 2016:

Thank you for your review - please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am very impressed with how friendly, inviting and warm all the staff were when visiting my grandma, she was very happy with the standard of service and care offered to her. The staff show a very high standard of person-centred care and overall duties for the residents. Walking around and on further visits, I noticed how content and happy the other residents were in their environment. There was a lovely atmosphere I felt whilst being in the care home and it seems to be a very positive place to be elderly and looked after.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Croft Avenue Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been in Croft Avenue Care Home since November. Before my mother moved into Croft Avenue she was withdrawn and had no inclination to do anything. The changes in my mother are amazing, the staff are so dedicated and patient, the atmosphere in the home is wonderful, every visitor we have taken to Croft Avenue have remarked on what a lovely home it is. My life has changed, I no longer worry about my mother as I know she is looked after so well by all the staff. Their dedication is 100%

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Croft Avenue Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All the staff are caring and treat everyone with respect and dignity. They get to know the residents and are flexible and individual in their care and plans.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Croft Avenue Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother needed 24/7 support after a fall and then surgery. After much online research my wife and I arrived, unannounced shortly before lunchtime. There was no-one on the reception desk, but within seconds we were greeted politely and cheerfully. Our questions were answered and we were given a 15 minute tour of the Home, including the 2 rooms available. The Home kept our booking open for an extra few days pending her discharge. Within minutes of arrival at Croft Ave. mum was ensconced in the lounge with a cup of tea, while an assistant took her things upstairs, prepared an inventory and started to put them away. We have since observed a great deal of interaction between staff and residents, preferred names being used, knocking before entering rooms, medications round and meal/drinks times and a great deal of laughter and respect. From a nervous start, the staff have reassured her constantly, and really boosted her confidence. Thanks. 5 Stars to all of you!

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Croft Avenue Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My friend has only been here for two weeks, but has settled in very well and seems to be happier than she has been for a long time. The staff are very kind and attentive, the food must be excellent as there not not been one complaint - very unusual!! The lounges are spacious, comfortable and peaceful - great attention is paid to residents individual needs and interests. The two cats are very friendly and popular.

How likely would you be to recommend Croft Avenue Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come in once a week when my daughter comes into work and I meet my wonderful friends that I have met at Croft Avenue. Thank you for letting me come to your beautiful happy home.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Croft Avenue Care Home