
The room is beautiful. Everyone has been so lovely and she loves the food.L L(Daughter of Resident/Service User)



The room is beautiful. Everyone has been so lovely and she loves the food.L L(Daughter of Resident/Service User)



Situated in the beautiful area of Penrith in the Lake District, Croft Avenue is a friendly care home offering residential care and care for people living with dementia. Situated off the Wordsworth Street area of Penrith, it can accommodate 30 residents - it has a 'Good' rating from the CQC (June 2025).
Croft Avenue have an established enthusiastic team of Care Staff led by their Registered Manager, who ably led...
Care Provided by Croft Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- PH Care Group
- Private Owned
Person in charge
- Teresa McGuiness (Home Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (30)
Visiting
- Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times. Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.
Parking
- Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.
Croft Avenue Care Home Reviews (73)
Croft Avenue Care Home has a Review Score of 9.8 (9.774) out of 10, based on 29 reviews in the last 2 years.
Over all time Croft Avenue Care Home has 73 reviews.
Most of the staff are excellent, very friendly and helpful.
Croft Avenue Care Home staff are dedicated, caring and went beyond the call of duty to care for my father in his last few weeks of life. Lovely home and brilliant staff.
Croft Avenue continues to be an excellent home for my mother, she enjoys the care and friendliness of staff and other residents there.
She is very well cared for and looked after. She also enjoys banter and fun with staff.
Management are approachable and caring and it feels like a home from home.
I no longer worry about mum's health and well-being so we have both found somewhere to take away the worry of coping with this stage of life.
The staff seem to go the extra mile to keep mum content. When she is poorly, they support me too, helping me though worrying times. There is a healthy, kind feel about Croft Avenue.
Discussed options for helping Mum to eat food and keep it down. Discussed options to suggest medications to GP. Staff were extremely helpful and supportive.
I find it a lovely environment and my mother has settled into it very well. She seems to be very content. Staff are very helpful and communicate very well.
Like living here but would prefer to live in my own home. Has given me the opportunity to recover. Like the other residents here and the staff and that there is plenty to do.
Excellent facilities, care staff very caring. Excellent activities for residents. Very happy atmosphere.
I found the home to be very homely and the staff took great care of the residents and always were very helpful. I was also made welcome whatever time I visited.
I love the entrance hallway. The new welcome signs are lovely. The atmosphere is much better. I have been visiting friends here for the last 10 years.
The staff are all very caring and treat everyone with dignity. They all go above and beyond and are easy to talk to and ask questions.
My Nana lives here and she is very settled. So that is good enough for me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 14 July 2026Looking for care or have a question?We’d be delighted to hear from you. Please get in touch with Croft Avenue Care Home to discuss how we can support you or your loved one.
News (1) & Events (0)
- 16 Aug 2025
Croft Avenue Care Home Receives Glowing CQC Feedback (July 2025) We are delighted to share that Croft Avenue Care Home in Penrith has received highly positive feedback following its latest...
There are no upcoming events for Croft Avenue Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Croft Avenue Care Home.
Accreditations
There are no accreditations posted yet for Croft Avenue Care Home.
Meet the Team (1)

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”
As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.
Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.
In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.
When asked what she enjoys most about her role, Teresa said:“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”
Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service -more info.