
The room is beautiful. Everyone has been so lovely and she loves the food.L L(Daughter of Resident/Service User)



The room is beautiful. Everyone has been so lovely and she loves the food.L L(Daughter of Resident/Service User)



Situated in the beautiful area of Penrith in the Lake District, Croft Avenue is a friendly care home offering residential care and care for people living with dementia. Situated off the Wordsworth Street area of Penrith, it can accommodate 30 residents - it has a 'Good' rating from the CQC (June 2025).
Croft Avenue have an established enthusiastic team of Care Staff led by their Registered Manager, who ably led...
Care Provided by Croft Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- PH Care Group
- Private Owned
Person in charge
- Teresa McGuiness (Home Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (30)
Visiting
- Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times. Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.
Parking
- Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.
Croft Avenue Care Home Reviews (73)
Croft Avenue Care Home has a Review Score of 9.8 (9.774) out of 10, based on 29 reviews in the last 2 years.
Over all time Croft Avenue Care Home has 73 reviews.
I am very pleased with the care and attention my mother receives in this care home. All the staff are very good with her and I know she is in safe hands here. The only complaint my mother has is the food, which isn't always to her liking but otherwise, she has nothing but praise for all the care staff.
Thankyou very much for taking the time to leave feedback, we really appreciate it.
I see the many activities in the newsletter but my brother prefers not to join in. I wish he would but it is his choice and the home respects his wishes.
I am very happy with the care home, the staff go out of their way to please and Mum seems very content with her surroundings and says the food and care are very good. Mum's hearing is very poor but the staff are always willing to help with my phone calls which is very much appreciated.
All staff in the care home are very friendly and accommodating. We enjoy reading the newsletter and seeing what the residents have been doing. It is great to know the staff carry out so many fun activities with the residents. We are very pleased with the care our relative is receiving in the care home.
Croft Avenue Care Home really puts a lot of effort into making sure the residents are well looked after and there appears to be lots of activities which are communicated to us regularly in a newsletter. As a relative that lives a fair distance away, it really is appreciated we can see what has been going on and feel engaged. Every time you visit the staff are really helpful and friendly.
I feel that things in the home seem better. This may be because we are now allowed to visit in residents' toom, plus, I think having an activities coordinator again is very beneficial. There seems a nice atmosphere and staff seem happier. I do find it difficult to assess some of the areas as Mum is unsure about things, but overall, my brother and I feel that Mum is well looked after, and there are some lovely staff in the home.
The wonderful staff at Croft Avenue really make my sister feel comfortable. Whenever I speak with her she has nothing but praise for the place she now calls home, and we, her family, can't thank everyone enough for the great work they do making her home such a happy place.
I would happily recommend this home to anybody looking for somewhere to look after their loved ones.
My father came to Croft Avenue for respite care after falling badly and spending six months in hospital. All the staff were very welcoming and helped him to settle in quickly. After a couple of weeks, he decided to stay here as he was so well looked after. There were all sorts of activities to look forward to and plenty of company from both staff and other residents. As my father became more frail, the staff were really good at keeping in touch and making sure I knew how he was day to day. Under Covid restrictions, I wasn't able to visit so it was important to have good communication. I can't stress enough how kind, thoughtful, loving and supportive everyone is at Croft Avenue, both to residents and their families.
The rooms and common areas are well kept and clean and talking to my aunt and other residents they seem happy with the food although I have not eaten it myself.
The range of activities are stimulating and the atmosphere in the home is happy with plenty of laughter from both residents and staff. Most importantly, the staff are attentive, friendly and patient. When my aunt lived in her own house she had become lonely and nervous, here however she has a new lease of life. We are so happy she is being so well cared for in this lovely place.
The staff and care given is really good. They are all very friendly and helpful. The furniture in the lounge and dining room is very worn and badly needs replacing. The food is really good and always plenty of it.
Thank you for taking the time to complete a review and your very kind comments which we will pass onto our colleagues in the home. We really appreciate your comments regarding the damaged furniture in the home’s lounge and dining room, we can confirm that we have ordered replacements which will be...
He was to be in the home for one week respite but we wanted it to be for longer as it was so good. He found the constant droning of the dementia patients wearing.
Excellent staff go beyond care of duty despite the fact that residents sometimes do not appreciate the care and support they receive. We, the family, appreciate the care given.
My mum recently stayed at Croft Avenue during the later stages of her life. The staff were excellent throughout mum's stay and they made what was a very difficult time much easier. The whole team were professional, helpful and extremely caring at all times. They made mum feel safe which was really important to her and supported our whole family throughout a very difficult time. The home had a lovely "family" feel to it and I would recommend Croft Avenue to other families.
I needed to find a care home urgently for my mother. In one week I visited, was greeted by extremely friendly efficient team and moved my mother in. The room is beautiful. Everyone has been so lovely and she loves the food. I live 300miles away so it is good to know she is in safe hands.
Mother had to come to you as an emergency for respite care which has now turned into permanent care. As we didn't know of your home until being in this position was very pleasantly surprised by the welcome and all facilities offered, which has subsequently meant we are very pleased she is able to stay with you permanently. This is a big thing for a 97 year old to leave her home, but we are very happy with this solution. Staff, facilities and all that is offered is excellent. She couldn't be in better care.
Lots of choices of where to sit.
Food always looks good, visitors always offered a cup of tea.
Croft Avenue provides a very caring environment for my mother. The care staff are all very kind and caring. Nothing seems to be too much trouble. All of the family feel that the quality of care at Croft Avenue is very high. Mum particularly enjoys joining in with crosswords and quizzes as her mind is still very active.
I am very happy here and it feels like home from home.
It has a very happy atmosphere and I have been very comfortable here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 14 July 2026Looking for care or have a question?We’d be delighted to hear from you. Please get in touch with Croft Avenue Care Home to discuss how we can support you or your loved one.
News (1) & Events (0)
- 16 Aug 2025
Croft Avenue Care Home Receives Glowing CQC Feedback (July 2025) We are delighted to share that Croft Avenue Care Home in Penrith has received highly positive feedback following its latest...
There are no upcoming events for Croft Avenue Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Croft Avenue Care Home.
Accreditations
There are no accreditations posted yet for Croft Avenue Care Home.
Meet the Team (1)

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”
As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.
Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.
In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.
When asked what she enjoys most about her role, Teresa said:“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”
Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service -more info.