Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.8 65 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1725 – £1725
  • Self-Funded Residential Dementia Care: £1725 – £1725
  • RESPITE Self-Funded Residential Care: £1725 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1725 – £1725

These prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa McGuiness (Home Manager)

Admission Criteria

  • Privately Funded, Local Authority & NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.

Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.

Croft Avenue Care Home Reviews (65)

Total of 65, showing 41-60
9.8

Croft Avenue Care Home has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years. Over all time Croft Avenue Care Home has 65 reviews.

Overall Experience

  • 54
  • 11
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Date Published

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Review from Elaine F (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Croft Avenue for respite care after falling badly and spending six months in hospital. All the staff were very welcoming and helped him to settle in quickly. After a couple of weeks, he decided to stay here as he was so well looked after. There were all sorts of activities to look
forward to and plenty of company from both staff and other residents. As my father became more frail, the staff were really good at keeping in touch and making sure I knew how he was day to day. Under Covid restrictions, I wasn't able to visit so it was important to have good communication. I can't stress enough how kind, thoughtful, loving and supportive everyone is at Croft Avenue, both to residents and their families.

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Review from J N (Niece of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home with lots of character. My aunt is very well cared for and happy living at Croft Avenue.
The rooms and common areas are well kept and clean and talking to my aunt and other residents they seem happy with the food although I have not eaten it myself.
The range of activities
are stimulating and the atmosphere in the home is happy with plenty of laughter from both residents and staff. Most importantly, the staff are attentive, friendly and patient. When my aunt lived in her own house she had become lonely and nervous, here however she has a new lease of life. We are so happy she is being so well cared for in this lovely place.

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Review from S Y (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care given is really good. They are all very friendly and helpful. The furniture in the lounge and dining room is very worn and badly needs replacing. The food is really good and always plenty of it.

Reply from Clare Sheehan, TBC at Croft Avenue Care Home

Thank you for taking the time to complete a review and your very kind comments which we will pass onto our colleagues in the home. We really appreciate your comments regarding the damaged furniture in the home’s lounge and dining room, we can confirm that we have ordered replacements which will be in place shortly. We strive to provide the kindest care for our residents and receiving feedback is very important to us and helps us to improve our services.

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Review from Alexandra B (Power of Attorney of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this for the gentleman I booked into the care home after he had fallen and was in hospital for two weeks. The manager came to the hospital, talked him through things and asked about his likes and dislikes etc
He was to be in the home for one week respite but we wanted it to be for longer
as it was so good. He found the constant droning of the dementia patients wearing.

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Review from William S (Son-in-law of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff go beyond care of duty despite the fact that residents sometimes do not appreciate the care and support they receive. We, the family, appreciate the care given.

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Review from V C (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed at Croft Avenue during the later stages of her life. The staff were excellent throughout mum's stay and they made what was a very difficult time much easier. The whole team were professional, helpful and extremely caring at all times. They made mum feel safe which was really important
to her and supported our whole family throughout a very difficult time. The home had a lovely "family" feel to it and I would recommend Croft Avenue to other families.

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Review from L L (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a care home urgently for my mother. In one week I visited, was greeted by extremely friendly efficient team and moved my mother in. The room is beautiful. Everyone has been so lovely and she loves the food. I live 300miles away so it is good to know she is in safe hands.

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Review from S E (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother had to come to you as an emergency for respite care which has now turned into permanent care. As we didn't know of your home until being in this position was very pleasantly surprised by the welcome and all facilities offered, which has subsequently meant we are very pleased she is able to stay
with you permanently. This is a big thing for a 97 year old to leave her home, but we are very happy with this solution. Staff, facilities and all that is offered is excellent. She couldn't be in better care.

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Review from D M (Friend of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely. The atmosphere is lovely. Residents are happy. Activities are always taking place.
Lots of choices of where to sit.
Food always looks good, visitors always offered a cup of tea.

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Review from Margaret W (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft Avenue provides a very caring environment for my mother. The care staff are all very kind and caring. Nothing seems to be too much trouble. All of the family feel that the quality of care at Croft Avenue is very high. Mum particularly enjoys joining in with crosswords and quizzes as her mind is
still very active.

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Review from A B (Resident) assisted by family/friend published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and it feels like home from home.

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Review from M S (Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has a very happy atmosphere and I have been very comfortable here.

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Review from Lorna P (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in the home for two years and I have been very pleased with most things. She is always clean and tidy.
Most of the staff are excellent, very friendly and helpful.

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Review from Lisa A (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft Avenue Care Home staff are dedicated, caring and went beyond the call of duty to care for my father in his last few weeks of life. Lovely home and brilliant staff.

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Review from G P (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Croft Avenue continues to be an excellent home for my mother, she enjoys the care and friendliness of staff and other residents there.


She is very well cared for and looked after. She also enjoys banter and fun with staff.

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Review from June V (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely welcoming and genuinely care for residents who are treated with respect. The home has a friendly feel and visitors are welcomed at any time.
Management are approachable and caring and it feels like a home from home.
I no longer worry about mum's health and well-being so we have
both found somewhere to take away the worry of coping with this stage of life.

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Review from Ursula S (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here 3 years now and I have always been very happy that she is very much at home here.
The staff seem to go the extra mile to keep mum content. When she is poorly, they support me too, helping me though worrying times. There is a healthy, kind feel about Croft Avenue.

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Review from Michael J (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Discussed options for helping Mum to eat food and keep it down. Discussed options to suggest medications to GP. Staff were extremely helpful and supportive.

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Review from June P (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it a lovely environment and my mother has settled into it very well. She seems to be very content. Staff are very helpful and communicate very well.

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Review from Jean E (Resident) assisted by family/friend published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like living here but would prefer to live in my own home. Has given me the opportunity to recover. Like the other residents here and the staff and that there is plenty to do.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Croft Avenue Care Home is calculated as follows: ( (303 Excellents x 5) + (53 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 369 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 16 Aug 2025

Looking for care or have a question?
We’d be delighted to hear from you. Please get in touch with Croft Avenue Care Home to discuss how we can support you or your loved one.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.


Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.


In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.


When asked what she enjoys most about her role, Teresa said:
“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service - more info.