Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.8 71 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.
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Care Provided by Croft Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1725 – £1725
  • Self-Funded Residential Dementia Care: £1725 – £1725
  • RESPITE Self-Funded Residential Care: £1725 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1725 – £1725

These prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements.

Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croft Avenue Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Teresa McGuiness (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.

Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.

Croft Avenue Care Home Reviews (71)

9.8

Croft Avenue Care Home has a Review Score of 9.8 (9.783) out of 10, based on 34 reviews in the last 2 years.
Over all time Croft Avenue Care Home has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Croft Avenue Care Home
  • 24
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  • 5
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Total of 71, showing 21-40
Review from J F (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Croft Avenue since March 2021. He gets on well with the staff and feels his needs are being met. Neither my dad or I have any negative comments to say about Croft Avenue. His room is always clean & tidy and the staff are always friendly & positive.
Only concern is the lift
to first floor is always out of order & on one occasion, my dad had to use the stairs, he has very poor mobility.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for taking the time to leave a review. I am so pleased that both yourself and your dad are happy with Croft Avenue. I completely understand your frustration regarding the lift. The lift has a full service and repair contract but the contractors are currently waiting for a replacement part. Please be assured that we have a stair lift available for use at any time.
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Review from Gaye A (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home and staff amazing Would deffinately recommend this care home My mam is so well cared for and loved by the brilliant staff They do an amazing job and deserve high praise for all they do under sometimes difficult situations
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou so much. Your feedback is really appreciated! I will pass your kind words onto our care team.
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Review from Fiona H (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and mum are both looked after and safe. All the staff are so friendly and helpful and nothing is too much trouble. Croft Avenue Care Home is like one big family and I'm very happy my parents are being looked after so well.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your very kind words. We are very grateful!
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Review from Sue A (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only been at Croft Avenue for 2 weeks. In that time we can see he is being cared for by a team of dedicated carers who put the residents first. They have made him feel welcome in a calm, friendly, relaxed way. There is laughter, fun and above all a sense of humour, which dad has responded to
well. We are always made to feel welcome when we visit any requests we have are dealt with promptly and efficiently, nothing is too much bother! The food is very good, always plenty of choice. There is a good variety of activities available, we are so pleased to see dad is joining in. We as a family are extremely happy with the care dad is receiving. Thank you to all the staff at Croft Avenue.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you for leaving a review, we are so pleased that your dad has settled in so well and that you are enjoying your visits! Welcome to the Croft Avenue Family!
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Review from Elaine B (Wife of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been cared for at Croft Avenue Care Home for almost two years. The staff are amazing - always so very polite and so very respectful of the residents. Special mention to the receptionist who always welcomes us with a huge smile.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeWhat lovely words! Thank you so much for leaving a review for Croft Avenue.
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Review from L W (Son of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care is very good and she is very content. Her room is always clean and tidy and the staff are all very pleasant and welcoming. She enjoys the food and the many activities that the staff organise.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you for leaving a review, we are really pleased that you are happy with your mother's care. Our food and activities are very popular!
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Review from J W (Niece of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. My aunt has settled in so well thanks to the helpful and pleasant members of staff. Everyone is made to feel welcome and cared for.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeWe really appreciate your kind review. We are pleased that your aunt has settled in so well, we will pass your words onto the staff team.
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Review from A W (Friend of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a great atmosphere in Croft Avenue, the staff are helpful and informative. Residents are looked after and my friend is always happy here.
Any concerns are dealt with efficiently.
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Review from Susan B (Sister of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Croft Avenue for your continuing care and support for my Brother. You are truly exceptional people and a five-star credit to the caring profession... Also thank you for all the support you give to me and my husband.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeWhat lovely words! We appreciate them and will pass them on to the Care Team.
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Review from S E (Granddaughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has had a rough few years with illness and prolonged hospital stays, leading to us having to find residential care.
I can honestly say I had serious doubts about Croft Avenue, but a week in, she was thriving! She is spotlessly clean, entertained and well-fed, and it is heartwarming
to see the relationship she has with the staff!
Reply from Kim Rogerson, Director at Croft Avenue Care HomeWe are glad that your grandmother has settled in so well; thank you for leaving a review. We really appreciate it!
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Review from Ann T (Daughter of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eating well each. At table with 2/4 people. Full meals, cup of tea and biscuits - each day.
Mostly brushing my own teeth.
Enjoys having visits from me and 2 brothers and local female with sister in Australia and family in South Scotland.
Walks herself around the home - up and down from own rooms
walking to and from meals and toilet.
Likes doing knitting in different colours.
Pleased with support and encouraging of staff.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for taking the time to leave a review of Croft Avenue Care Home, we really appreciate it
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Review from K W (Daughter-in-law of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Croft Avenue are kind and caring. They treat each resident as an individual and cater to their needs accordingly. I feel that my mother-in-law is safe and well looked after.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou for your lovely review; we really appreciate it.
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Review from L E (Granddaughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with lovely staff and a lovely environment. Real sense of companionship and the communication from the staff was brilliant from the start. Can't thank you all enough and we would recommend Croft Avenue to others considering care.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your kind words, they are really appreciated.
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Review from I H (Son of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first impressions of the home are of a light, airy, clean, comfortable home. The staff are all approachable, efficient, caring and fully aware of Mum's needs. Mum's initial anxiety was quickly eased and she frequently refers to the staff's kindness.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you for your kind words, it is really appreciated.
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Review from K S (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Prompt, professional action when my mother fell in her room on 20/10/23. I am always contacted by a senior member of staff when there are issues of concern regarding my mother. I find all members of staff very approachable, welcoming and informative.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you so much for your lovely words, I will pass them on.
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Review from Carole D (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Croft Avenue Care Home for nearly a year now. She is very happy, really enjoys company and taking part in the many activities. she is always clean and tidy and in the main lounge area with other residents. The staff without exception are really friendly and helpful. My sister
and I are genuinely happy with all the care mum receives. She has Alzheimer's and was no longer safe in her own home.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you very much for your review, we really appreciate it.
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Review from R W (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I write this review as a visitor. The security was casual but safe. The staff were friendly, helpful and polite. Having rooms/areas available to chat with Mum, away from noise and other residents was perfect. I was happy in the knowledge that Mum could be left to sit in peace alone at times, with staff
close by to meet her needs if Mum so wished.
Thank you for a pleasant, restful relaxing stay.
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Review from A T (Great-Niece of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is being very well looked after; I cannot tell you how lucky she is to be looked after by so many amazing people. They are all so patient with her as she is so demanding, especially through the night. Everyone is so easy to talk to if we have any problems.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThank you for taking the time to leave such a lovely response; we really appreciate it.
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Review from Catherine J (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care and attention my mother receives in this care home. All the staff are very good with her and I know she is in safe hands here. The only complaint my mother has is the food, which isn't always to her liking but otherwise, she has nothing but praise for all the care staff.
Reply from Kim Rogerson, Director at Croft Avenue Care HomeThankyou very much for taking the time to leave feedback, we really appreciate it.
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Review from Elizabeth F (Sister of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has made many new friends at Croft Avenue Care Home, both among the residents and the staff. He says every single member of the staff is great. I find the home a very caring and cheerful place and this is down to all the excellent staff. Thank you all.
I see the many activities in the newsletter
but my brother prefers not to join in. I wish he would but it is his choice and the home respects his wishes.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Croft Avenue Care Home is calculated as follows: ( (322 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 397 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care means ensuring that every resident receives truly individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa brings a wealth of experience in providing high-quality care and nursing support to older people, enriching their lives and promoting their independence. A knowledgeable and compassionate leader, she is passionate about delivering the highest standards of care and enhancing the quality of life for all residents.


Teresa works closely with her colleagues to ensure care is delivered in a way that brings the greatest benefit to each individual, within a warm, welcoming, and homely environment. She is also committed to building strong community links, arranging events and activities with local schools and clubs, and encouraging the involvement of the wider community in daily life at Croft Avenue.


In July 2025, under Teresa’s leadership, Croft Avenue Care Home was inspected by the Care Quality Commission (CQC) and proudly achieved a ‘Good’ rating in all domains.


When asked what she enjoys most about her role, Teresa said:
“I just love to make a difference in people’s lives, no matter how big or small – it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer and enjoys spending quality time with her friends and family. She also operates an Open Door Policy and warmly invites you to visit Croft Avenue for an informal discussion about the home and the care it provides.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Avenue Care Home to verify any information. View our terms and conditions. Croft Avenue Care Home has an Enhanced Service - more info.