Church View

Church Lane, Murton, Seaham SR7 9PG
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9.9 68 Reviews
  • Church View, Seaham
The friendly, professional team at Church View provides personalised residential and respite care for older people, including those living with dementia.

The team at Church View will find out everything they can about your loved one to personalise every aspect of their care to their precise needs, interests and wishes.

Family and friends are always welcome to visit. There is even a family room with a box of toys for visiting children. Residents can visit the hair salon, enjoy relaxing in the beautiful gardens or the different lounges, watching television, pursuing hobbies or reading the paper.

The bedrooms are airy and bright, with en-suite facilities. Residents are encouraged to personalise their room to make them feel more at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £987
  • Self-Funded Residential Dementia Care: from £1077
  • RESPITE Self-Funded Residential Care: from £1037
  • RESPITE Self-Funded Residential Dementia Care: from £1127

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Church View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Amy Crumbie (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • No under 65
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Parking

  • On site

Church View Reviews (68)

Total of 68, showing 41-60
9.9

Church View has a Review Score of 9.9 (9.869) out of 10, based on 36 reviews in the last 2 years. Over all time Church View has 68 reviews.

Overall Experience

  • 63
  • 4
  • 1
  • 0
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Date Published

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Review from Brian H (Brother-in-law of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems during his stay of seventeen weeks up to him dying on 10th February 2022.
Well looked after at all times.

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Review from Lily I (Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite pleasant and get help when needed.

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Review from Gloria H (Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying most things, I like to relax watching television or relaxing when it is quiet.

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Review from Chris P (Son of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not marked activities as no experience due to Covid.
Overall, no issues with the home.
Staff very responsive and helpful.

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Review from Jacqueline A (Daughter of Resident) published on 11 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to all the wonderful staff at Church View Care Home who play an important part in taking care of my father, I know my father is looked after by friendly, caring staff who go above and beyond to help make day to day life normal, they are patient and know my dad well, knowing his needs
and making it personal. He is treated with care and dignity at all times. They keep me informed at every level giving me the confidence to know my dad is happy and cared for by the excellent staff. I can never thank them enough for all their care and support they give my father and myself, they are all a credit to Church View.

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Review from C W (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff helpful and respectful. Management are very professional. Recently my mum needed to be moved into the dementia wing, both deputy manager and manager made this a smooth transition and showed compassion for both Mum and myself as I was very concerned at first but now know
she has settled well in her new room and surroundings. Covid has been very challenging for all and lockdown/limited visits have been upsetting. However, Church View Care Home staff have gone the extra mile to make required adjustments. I feel the home is very well run and the whole staff team work well together.

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Review from Roy R (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the care staff having to work in exceptional circumstances during a pandemic, the care and attention given to the residents in Church View are outstanding. The contact between staff and family was maintained at all times. Keeping us informed of every detail.
The personal care, diet and surroundings
were excellent. When visiting was permitted it was carried out in a professional and sympathetic way, allowing privacy when needed.

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Review from Margaret G (Niece of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived in Church View Home for almost 4 years and was very happy and well looked after in all that time. Towards the end of her life, the staff went the extra mile to make sure they catered for her special needs and treated her with dignity and respect. Communication with myself and Church View
was excellent and I was kept well informed about what was going on. Thank you to all the staff.

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Review from Stuart P (Son of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at Church View in December 2020 as such I am unable to comment on anything inside the home as I have never been inside. I can, however, say that without exception of all the staff have been excellent. They are always friendly and happy to help with the supply of information
or help with any suggestions I have for dad. In a very difficult time for them, I have nothing but praise.

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Review from Helena P (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam received care that was extremely good over the four years she was a resident of Church View. After several hospital stays where we thought she wouldn't survive they nursed her back to health. What more can you want from a care home. Being a rather challenging lady, my mum was always treated with
respect and dignity. Her end of life care was very caring and sympathetic.

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Review from Lynn O (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very well cared for, bot an easy lady, but the staff took very good care of her.

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Review from J C (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, a home from home.
Exceptional staff and care, nothing is a problem or too much.
Such a relief as a daughter that the most precious mother is treated with respect, dignity, care and love.

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Review from E N (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home really does care for its residents and their families. Each resident gets a gift for special occasions and I have witnessed surprise parties that have been organised. There are entertainment events, activities and outings organised for residents who wish to participate. All staff are
friendly and approachable and respond very professionally to both the resident and their families needs.

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Review from Valerie O (Husband of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything.

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Review from Barbara R (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Church View care home is a very well run, well taken care of home. The staff are very caring, pleasant and can't do enough for my Mam and Dad. The entertainment for the elderly residents is excellent, food is very varied, tasty and plenty of it, plus drinks all day long.
Staff are very good at keeping
you up to date about your elderly residents too.
So pleased we chose this lovely home.

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Review from Linda C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with lots of activities for residents. Friendly pleasant staff. Warm environment. Safe and secure. Mam was in an extra care facility and requires permanent residential care. First impressions on entering, I knew this was the right care home and I would highly recommend this lovely home.

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Review from C D (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my 1st choice for a care home for my mam and I am so pleased I did. The home is spotless the staff from the management, cleaners, carers, laundry and cooks are marvellous.
They work very hard and are dedicated to their roles in the care home. I would recommend highly to anyone that needs to
place a relative in a home. My mam had dementia and they were all patient and professional even in the hardest of times and were wonderful when she passed away.

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Review from Deborah H (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff and management at this care home enough for what they do. They are all great and always smile and very hard working. Since my dad has moved in I have been given my life back. My dad is very happy in this new home, he has and is looked after very well with all his needs attended
to. He is looked after very well and he says it's lovely and the food is fantastic. The staff always have time to have a laugh with not only my dad but all the residents as I have seen this on a member of visits. Thank you all at Church View.

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Review from Claire M (Mother of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care staff team very approachable and caring towards my mother.
The manager and deputy are very responsive in the changing needs of my mother, I believe the service is very well led.
I receive regular updates about my mother's well being and receive prompt telephone calls around any issues
with her health.
If I have any concerns they are dealt with in a timely manner.

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Review from John C (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had complicated health care issues and would have been challenging for any care home to manage, however, the staff at Church View successfully looked after her with great respect for her as an individual and maintained her dignity throughout.
The atmosphere whenever I called in to see my
mother was always one of calm, quiet but also of friendly staff keen to listen and help.
My mother was dying from cancer and I was worried she would not be able to be cared for at Church View, but the lead staff arranged all the support she needed to be well looked after at all times.
I cannot thank the deputy manager enough, she was great.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Church View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Church View is calculated as follows: ( (382 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 428 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church View is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (97)

Meet the Team (1)

Amie

Amie Crumbie

Job Title: Home Manager

Joined: 2015

I’ve worked at Church View for more than 10 years in different roles. I came from school as a Lifestyle Coordinator, then moved into care, then admin to the Deputy Manager role and now the Home Manager. I’ve gained lots of knowledge about the needs of the residents over this time.


As Home Manager, you need to be friendly and approachable, have good knowledge around care and be able to make decisions in what can be stressful situations. It’s my job to make sure residents are happy, comfortable and all their needs are met.


Spending time with the residents, building relationships with them and seeing their smiles is still my favourite part of my role.


My colleagues make me proud through the hard work and excellent care they provide every day. I was also proud to be named Apprentice of the Year at the Care UK Stars Awards 2022.


If I'm not at work, I’m spending time with my two children.

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