Lambton House

New Lambton Village, Fence Houses, Houghton le Spring DH4 6DE
Review Us
9.9 70 Reviews
  • Lambton House, Houghton le Spring
Lambton House is a family owned residential care home, situated in open countryside on the outskirts of Bournmoor, near to Chester-le-Street & Houghton-le-Spring, not far from the historic city of Durham.

With 57 ensuite bedrooms, communal areas, a quiet library lounge & in-house hairdressing salon, the original twentieth-century property has been seamlessly extended to be spacious, light, comfortable & dementia-friendly.

An exceptional living environment has been created to encompass all the needs and requirements for any person in need of care, comfort, compassion and friendship.

The home is surrounded by beautiful landscaped gardens offering residents and visitors a peaceful and tranquil setting to enjoy open country views beyond the home's boundaries. The garden hosts outdoor entertainment events during the summer.

Lambton's garden is also home to the 'Residents' Rainbow Tearoom' and 'Pit Stop Bar'. The tearoom opened Aug 2020 is a social meeting place for residents and families to use. In May 2021 the residents' private 'Pit Stop Garden Bar' was opened offering another social stimulation meeting place. The snug-style bar is also in the main garden building with a local mining heritage and reminiscence themed interior. The bar is heated and offers visitors a TV, magnetic dartboard, dominoes and card games.
The garden building has a toilet.

In 2023, a cinema projector and large drop down screen was installed in the home for resident film evenings.

The Lambton team consists of senior care managers, professionally trained carers, activities co-ordinators, domestic, maintenance, housekeeping & kitchen staff.

Lambton House is registered with the National Dignity Council, promoting and committing to Dignity in Care. It is also a member of NAPA, (National Activity Providers Association).
Show Lambton House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1135 – £1135
  • Self-Funded Residential Dementia Care: £1135 – £1135
  • RESPITE Self-Funded Residential Care: £1275 – £1275
  • RESPITE Self-Funded Residential Dementia Care: £1275 – £1275

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
We suggest residents arrive with a personal allowance which can be used for some additional services such as chiropodist , dental and optician visits , tuck shop and hairdressing .
We have an on site hair salon with hairdresser visiting weekly.

These prices are only a guideline, please contact Lambton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Lambton House Ltd

Person in charge

  • Marie Grant (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding and Local Authority funded residents
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Lambton House politely request that families and friends of residents please make an advance courtesy call to the home to advise that you intend to visit residents here or take residents out of the home.
    Advance notice courtesy calls particularly relevant if you wish to reserve visiting time in the Library or the heated Tearoom or Bar.
    Advance notice also helps the housekeeping team who can prioritise bedrooms where resident bedroom visits taking place.
    Protected meal times
    12pm to 1pm
    Visitors politely requested to leave by 11.45am
    and 4pm to 5pm
    Visitors politely requested to leave by 3.45pm


    Please electronically sign in and out of the building in entrance porch.

Parking

  • On site parking available for approximately 15 vehicles .
    Front Access gate area must be left clear for Emergency Vehicle Access. There is a Community Public Access Defibrilator in the car park.

Lambton House Reviews (70)

9.9

Lambton House has a Review Score of 9.9 (9.873) out of 10, based on 24 reviews in the last 2 years.
Over all time Lambton House has 70 reviews.

Overall Experience
  • 58
  • 10
  • 1
  • 0
  • 1
Date Published
  • 70
  • 4
  • 13
  • 24
  • 46
Reviewer Connection to Lambton House
  • 35
  • 16
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 1-20
Review from Alison D (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have found a better care home the facilities are excellent. The cleanliness is great - no smell or mess the staff are caring professional and approachable and the management couldn't be more helpful. The meals look lovely with a good selection and there are so many activities to keep residents
occupied and happy.
Reply from Marie Grant, Registered Manager at Lambton House

Thankyou for your lovely review . I will pass this on to our care ,domestic and housekeeping teams who appreciate positive feedback.Your mum seems to be settling in well to home life, enjoying the company of other residents, activities and outdoor spaces we have at Lambton.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian P (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole process of moving my mum to Lambton House has been a dream. From the first meeting with the admissions staff to moving in day has been amazing.
My mum is so settled and happy, the entire team at Lambton have made her welcome. I've not seen her this relaxed in a long time.
I cannot praise
the care staff enough for providing such an engaging, stimulating and caring environment for mum
Reply from Marie Grant, Registered Manager at Lambton House

We are so glad that your mam has settled so well and seems to enjoy our range of activities. She has certainly become part of the 'family' since coming to live at Lambton House! Thank you very much for taking the time to submit this review, it is appreciated by us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Son of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As ever, communication with the home to arrange our visit was straightforward. On the day we were taken to the garden tea room/pub and my mum was brought across to us from the main building. Lunch was brought in for her, and she ate every bit (as she always does). When she needed to use the loo assistance
came promptly when requested. The tea room and pub are excellently maintained and are very welcoming and practical spaces for residents and visitors. The fact that mum is so happy at the home gives me great comfort.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you very much for your positive feedback.We are delighted to hear you and Mum had a good experience with our staff . Personal interaction and delivering the highest standard of care are at the heart of what we do and we appreciate your recognition. The garden tearoom and bar have proved to be great additions to the homes facilities and are well used by residents families and visitors. Your feedback means a lot to us and we continue to strive for excellence in every aspect of care.Thankyou for taking time to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended Lambton House by a friend, her dad used to come in to the home to play the organ when his mam was a resident.
I visited quite a few other homes and found the process quite stressful but I knew as soon I visited Lambton House that this was the right place for Dad. We were able
to come to his new room beforehand to set up his room with his own home comforts , he loved it from the minute he arrived , he loves getting involved in the numerous activities they run daily and seeing the musicians and bands come into to play but he also likes his own space and he can retreat to his room.
I got married in December and the team at
Lambton House knew how much it meant to me and my now husband that Dad was there to walk me down the aisle, dads mobility isn't great but the team worked hard with me to make it happen and we couldn't have been happier to have him part of our celebrations.
We recommend Lambton House to anyone who will listen !!
Reply from Marie Grant, Registered Manager at Lambton House

Thankyou for your very personal review of the home. Recommendations are always welcome. The care team do appreciate such positive feedback. We were all delighted to see your dad attend your wedding as we know how much it meant to all of the family.The photos were fabulous.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam came to Lambton House on the 31st Dec 2024 and was immediately made to feel so welcome.All of the staff are wonderful and so lovely to her.
Being geographically far from Lambton House (I live in the South of France) and as my mam has more trouble communicating on the phone these days, I really
do find the social media posts most useful.
A huge thank you also for all the photos and messages I receive to let me know my mam is getting on.
There are so many different activities and events going on and my mam is always encouraged to join in and do what she can handle.
My mam seems happy and I know she is safe, being in good hands thanks to the kind and compassionate carers. This is very comforting when I leave my mam to head back to France.
Lambton House is a happy place to be as everyone is so welcoming and smiling. Thank you so very much for your devotion to the residents and for all of the energy and personal investment.
Challenging work which is much appreciated.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for your lovely review. Your mum has settled in well to home life.We value all feedback as this helps us to improve our service where required. We do understand how important our social media page is to many families who live further afeild, but wish to feel connected to the home.Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken S (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall care is exceptional. All my relative's needs are fully catered for. The care home provides excellent entertainment and interactive sessions with residents. Staff are always willing to help and extremely professional.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for taking time to review the home. We appreciate feedback at all times and your positive comments are very welcome. I will ensure your support is shared with the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne H (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After living alone in her bungalow for 19 years, it naturally took my mum, who has dementia, some time to settle into Lambton House. But with friendly, kind and dedicated staff showing such professional understanding of dementia, they helped to ease the pain of placing a loved one into care.
Roll
on to December 24 and my family have found Mum as happy as she can be with her condition. Her anxiety is dealt with so well that it swiftly passes. All the home's many organised activities and musical events in the lounges or the garden by the beautiful lodge-style tea rooms bring out Mum's fun side and her love of dancing and singing. After being alone for so long, this is wonderful to see. Mum has a whole new chapter to her life and Lambton keep us informed of any issues along the way. Living 80 miles away, this has been invaluable for me personally.
In conclusion, it's the quality of care that comes top for me at Lambton House and it is a privilege to write this review.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you so much for such a positive and thoughtful review. Your mum has settled in well in her new home and seems to enjoy the company of staff and residents at Lambton. It's lovely to see your mum enjoying music and dancing events when we have visiting entertainers or karaoke afternoons. I will be sure to pass on your comments to the rest of the team. Thank you for taking time to review the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anita R (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's never an easy decision when you need to find care for your loved ones, but we were recommended Lambton House by a friend. We had visited quite a few other homes but we knew as soon as we spoke on the phone to Lambton House and visited it in person, that this was the right place for Dad. It was
a home from home for him, he immediately settled well and loves getting involved in the multitude of activities they run but they also respect that he likes his own space and he can retreat to his room.
I live 6 hours away, so it's great that the home and the staff keep me up to date by sharing photos.
We recently had my sister's wedding and Dad is unfortunately not mobile, but the staff at Lambton House understood how important it was for us to have Dad at the wedding and they did everything to make sure he was and worked with us in partnership to make a plan.
I couldn't recommend Lambton House more, it brings me great comfort knowing Dad has such fantastic care.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for taking the time to offer a review with such positive comments. Hopefully, our social media page helps families and friends who are based outside of the northeast, continue to feel connected to the home and give an insight into daily life for residents and staff. I'm so pleased your dad attended and enjoyed the wedding. He was very proud to be there. I will pass on your feedback to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can never thank all the staff for all the help, support, care, patience and kindness that each and every one of the staff showed to my dad. Nothing is ever too much trouble. I know that Dad receives the best of care and is so well looked after.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you so much for your positive review. I will be sure to pass on your comments to the rest of the team. All feedback is welcome and valued.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathryn H (Niece of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living some distance from my Uncle meant I was worried about losing contact with him when he moved into care. I need not have worried as staff members, such as one staff member, not only ensure my telephone calls are clearly heard by my uncle, but they also ensure he is prepared and it's the best time
to call. This staff member also videoed my uncle opening presents from us, so we felt we were part of his experience. It brought a tear to my eyes.
Social media coverage of all the incredible activities brings a smile to my face seeing my uncle enjoying his life and being the daft, smiling person he is daily I feel part of his life and it means I have things to talk to him about.
The care home has recently made my cousin's wedding especially special for her. Ensuring my uncle was dressed, ready and prepared to walk her down the aisle, taking time to help him enjoy the special event. Wow.
My visit to the home shows a peaceful, happy home with residents as individuals and their wants and needs understood.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for your positive review and kind comments. We do understand the value of our social media page for families and friends who are based further afield. I'm so pleased the wedding was a success and your uncle was able to attend and enjoy it. The photos were fabulous. Your feedback is valued and will be shared with the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris L (Son of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic place. I could not have chosen a better home for my 81-year-old father. The staff are so friendly and caring. It is like one big family. Facilities are excellent with a lovely big outdoor space, garden/tearoom etc. and good size comfortable rooms. Staff provided everything my dad needed.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you so much for such a positive review. All of our care team appreciates your family's support. I will pass on your comments and thoughts.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen F (Sister of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister who has Alzheimer's moved into Lambton House in April this year and has settled in better than we could ever have believed. The facilities and activities are excellent, my sister particularly enjoys the tea room and gardens which are beautiful and well-maintained. She can join in with activities
but isn't pressured, often preferring to watch. All members of staff are polite and friendly to visitors and the care and patience shown to residents is exemplary. I can't thank everyone at Lambton House enough for what they have done to make my sister's life the best it can be, she has gained weight and appears relaxed and happy despite her illness. Highly recommended.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for such a lovely review. We appreciate all feedback which is invaluable as we try to improve in all areas. I will be sure to pass on your thoughts and comments to the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary W (Son of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following our mum moving to Lambton House in April we have been overwhelmed with the level of care, support, facilities, and attention not only to our family members but to all residents. Lambton House has a fabulous activity program, especially throughout the summer, which we as family members have
been a part of and really enjoy what the staff arrange. Our mum is a resident due to her Alzheimer's /Dementia diagnosis and seems to have settled very well. Obviously, this is down to the way Lambton House is run and we would like to pay compliments to all staff who go over and above in their duties.
During these very unsettling circumstances what a family needs is the peace of mind that their loved one is happy, safe, and content and we feel we have this requirement at Lambton House. Many thanks to all.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you so much for such positive feedback. Your mum has settled in well. She has enjoyed spending time in the garden during the summer with family and other residents. I will be sure to pass on your comments to the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eleanor C (Daughter-in-law of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely recommend Lambton! My mother-in-law with Alzheimer's moved here 3 years ago. She went downhill fast in another care home but thanks to the positive care and attention that management and staff put into seeing and understanding her individual personality, she thrives here: she isn't just another
old person, instead they understand little things about her that while small, are so significant to her wellbeing and her mental health. Staff work so hard to provide quality daily stimulation. Entertainment also really caters for difference from poetry to music to animal visits. The lovely tea room space, little snug bar and library also all make life as enriching as possible. My mother-in-law loves being outside and it has beautiful grounds, but is also a stroll from the park and a 5-minute drive from the nature reserve where she goes every week for her family visit. Before Alzheimer's, when visiting friends she said she wanted to end up here because the staff were so great. She made the right choice!
Reply from Marie Grant, Registered Manager at Lambton House

Thank you very much for your positive comments and for taking time to review the home. We appreciate and value all feedback as it helps us to improve our service and uphold staff morale. The entire team value your support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole S (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in March 2023 and since then her care has been excellent. She has improved greatly, gained weight and remains alert despite being in her 90s.
The care home facilities are excellent with superb grounds and activities.
The staff are excellent also and assist us with any questions.
As
a family, we feel lucky that mother has this standard of care.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for taking the time to review the home and thanks for your positive feedback. I will pass this on to the team. We appreciate your support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to being geographically distant from the care home, and Dad’s limited communication skills, I find the social media updates really helpful. When I am able to visit, I am always made welcome. Dad seems to be happy and I know that he is safe. The carers seem to be kind and compassionate, I know it
is a challenging role.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for taking time to post a positive review of Lambton House. We understand the importance that our social media page plays in giving families and friends an insight into daily life within the home. This connection is particularly important to those further afield .I will pass on your kind comments to the care team. Your review is much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ada R (Resident) assisted by family/friend published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely, welcoming environment. Staff tremendous, good care. Carers and activity coordinators excellent. Plenty of activities and entertainment for the residents.
Reply from Marie Grant, Registered Manager at Lambton House

We really appreciate you taking time to leave a review. We are pleased to hear you are happy with your care at Lambton. Your positive comments about the care team and our activities/entertainment for residents is very much appreciated. I will be sure to share your review with the team here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y G (Sister-in-law of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law's contact and experience with Lambton House goes back a number of years - including periods of respite, and latterly, full-time care. Over this period of time I have found all staff to be professional, courteous and extremely caring. Often putting themselves out to even answering queries
whilst during their own, well-deserved, personal leave. Recently they have managed a very sensitive transition with great skill and care - and I am extremely grateful for that. They employ a sensitive approach to the necessary/essential security of the centre assuring the safety and well-being of all of their residents. The home itself is very well-appointed in a tranquil part of Durham County. It has beautiful gardens, with tea rooms, that are extremely well looked after so that residents, carers and visitors can enjoy fresh air, sunshine, and, especially lovely, the company of horses in the adjoining fields. A special thank you Lambton House for all of your care and understanding.
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for your feedback and taking time to review our care home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terrie P (Friend of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not at all impressed with the standard of care. Unhelpful manager was unwilling to take my friend's needs into account even though she had capacity. They wouldn't discuss her needs with me as I was only a friend even though my elderly friend had capacity and wanted me to be involved in her care. But
on the day she was due to go home, the transport wasn't available and they had cleaned out her room so she had nowhere to go. Guess who had to get her home with no help at all. They couldn't get her out of that home quick enough. Absolutely shocking considering how much she was paying for her care. They were quick to accept my input when they needed to get her home but didn't want to hear my input to help her while she was at the home. I'm sorry to say that I would never advise anyone to become a resident at this home, it is more like a prison than a care home.
Reply from Marie Grant, Registered Manager at Lambton House

Your opinion of the standard of care provided is based on your visits to the home during your friends' ten-night stay, a relatively short period of time. Your friend has stayed here previously on occasions for respite breaks, raising no concerns. I was Reg Manager at the time. Your friend does have capacity. Care needs would be discussed with her directly & her family (appointed next of kin). We adhere to the guidance on confidentiality & GDPR. There are limitations as to what can be discussed. We understood transport was arranged. Your friend asked the staff to contact you to assist her. Staff don't accompany a resident home on discharge if already accompanied. I assume more like a prison than a care home refers to coded doors. Lambton is not purpose-built, with a complex layout of corridors, lounges, external doors & staircases. When caring for some residents diagnosed with dementia, coded doors are standard to minimise risk, providing security & safety. Thank you for your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After searching and reviewing many different care homes for my Mum I found Lambton House following a recommendation from a friend. Mum has now been at Lambton House for 2 months and has thrived during that time. The care and range of activities have exceeded our expectations and it is quite clear that
the care of residents is prioritized. Activities are inclusive and Mum has engaged in them all surprising us with the range of things she is willing to try or experience. Mum is very much looking forward to the summer when she can get out into the gardens more often. Staff are always there to support and are aware of Mum's needs and are so friendly and welcoming. Lambton House is very well managed, led, and organized which has made Mum's transition from living at home to living in a care home so easy - thank you to all the Lambton House team!
Reply from Marie Grant, Registered Manager at Lambton House

Thank you for the very kind words; we always share feedback with our carers and the wider team. Thank you for your feedback and taking time to review our care home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Lambton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Lambton House is calculated as follows: ( (266 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 283 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lambton House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (7)

Marie

Marie Grant

Job Title: Registered Manager Joined: 1993

Marie is a dedicated healthcare professional and is a qualified registered manager.


Her commitment is demonstrated through 30 years of experience in providing care and support to elderly people at Lambton House.


She is a passionate, knowledgeable and dynamic leader who is determined to deliver the highest standards of care and quality of life for all of the residents at Lambton.
Marie understands the essential need for continuous learning, teamwork and delegation and values her colleague's input to the successful running of Lambton.
She remarks “ I believe that without a sense of teamwork in caring, there can be no sense of community.
We foster a transparent and open culture at Lambton House, with common goals for high standards throughout all aspects of our service. Our entire team has a mix of role-relevant skills and experience. I'm extremely proud of the service we run and the environment we have created for our staff and residents.”


When she’s not at Lambton House, Marie enjoys travelling and spending quality time with family and friends.


If you would like to find out more information about Lambton House, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Carrie

Carrie Beattie

Job Title: Deputy Manager Joined: 2011

Carrie has Achieved a Level 5 diploma in leadership for Health and Social Care and has a wealth of experience in her care management role at Lambton.


She is a highly motivated individual with a strong determination to enable and empower residents to live as independently as possible.


When not working at Lambton she enjoys walks in the country with family and pets.

Lindsey

Lindsey Fox

Job Title: Deputy Manager Joined: 2022

Lindsey joined the Lambton team in spring 2022. She is an experienced healthcare professional having previously managed a unit in a large dementia-focused care home.


She is currently working towards her NVQ level 5.

Sarah

Sarah Scorer

Job Title: Senior care manager Joined: 2016

Sarah has achieved Level 3 diploma in leadership in Health and Social Care.
She has been a part of the Lambton team since 2016 and has become an integral and valued member of the senior care team.
Outside of Lambton Sarah enjoys keep fit classes and socialising with friends and family.

Carli

Carli Bell

Job Title: Senior Care Manager Joined: 2022

Carli is an experienced social care professional having started work in the care sector in 2009.


Carli is a friendly and passionate care manager with a positive attitude.


She joined the care team at Lambton early in 2022 and is now a key member of our team.


You will hear her before you see her!

Paige

Paige Mullholland

Job Title: Senior Care Manager Joined: 2020

An experienced care professional, with NVQ level 3 in Health and Social Care.


Paige joined the care team at Lambton early in 2020 and is now a valued member of our Senior Care team.


Paige enjoys getting to know all of our Residents as individuals, by understanding their likes and dislikes. She values high-quality, person-centred, and, most importantly, kind care.

Emma

Emma Moss

Job Title: Senior Care Manager Joined: 2022

An experienced care professional, with NVQ level 3 in Health and Social Care.


Emma joined the care team at Lambton early in 2022 and is now a key member of our team.


When not working in her care role Emma enjoys time with her family and socialising with friends.

Frequently Asked Questions about Lambton House

What types of Care is Lambton House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lambton House have?

There are 55 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Lambton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lambton House to the centre of Houghton le Spring?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lambton House to verify any information. View our terms and conditions. Lambton House has an Enhanced Service - more info.