Langley House Care Home

Sunderland Road, Horden, Peterlee SR8 4NL
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9.9 85 Reviews
  • Langley House Care Home, Peterlee
Langley House Care Home is nestled in the Horden neighbourhood of Peterlee in County Durham. This popular home offers the perfect balance of quiet living within a vibrant community.

At Langley House, Residents receive superior-quality care alongside an extensive array of activities designed to stimulate their minds, foster social interaction, and promote physical activity.

Langley House staff are experienced, highly trained and committed to delivering compassionate care with dignity. The team prioritises the well-being and comfort of their Residents by providing personalised care and support, tailored to the unique preferences and needs of each individual.

Residents and their families can bask in the sunshine within the beautiful gardens, while the home’s proximity to shops, public transport, and the seafront ensures plentiful chances to embark on outings.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £819 – £930
  • Self-Funded Residential Dementia Care: £850 – £930
  • RESPITE Self-Funded Residential Care: £819 – £930
  • RESPITE Self-Funded Residential Dementia Care: £850 – £930

Langley House fees include:
-   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
-   Furnished accommodation.
-   All meals and drinks.
-   In-house laundry service.
-   Weekly ward round from the local GP practice.
-   A key worker allocated to each resident for extra support.
-   All in-house activities organised to promote physical and mental wellbeing amongst Residents.
Additionally, Residents can request the following external services for an extra charge:
-   Chiropody
-   Hair Dressing
-   Barbers
-   Vision and/or hearing visits
-   Dedicated dentist
-   Newspaper delivery
-   Subscription-based TV services
-   Trips and days out are subsidised through the Residents Fund, but may incur a small fee.
Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Castleview.

These prices are only a guideline, please contact Langley House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joeanne Campbell (Registered Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Relatives are welcome at anytime, but they should aim to visit outside of protected meal times, unless sharing a meal with the Resident visiting. Visitors who wish to share a meal with a Resident can request this with 48hrs notice. Langley House is a pet friendly home and welcomes well trained pet visitors with a little advanced notice. Prospective Residents can book a tour to be shown around, meet the team and have questions answered.

Parking

  • Parking is available at the front and side of the building.

Langley House Care Home Reviews (85)

Total of 85, showing 41-60
9.9

Langley House Care Home has a Review Score of 9.9 (9.898) out of 10, based on 50 reviews in the last 2 years. Over all time Langley House Care Home has 85 reviews.

Overall Experience

  • 70
  • 15
  • 0
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  • 0

Date Published

85
9
29
50
35

Review from Mark D (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to this lovely, vibrant home to see my friend who is a resident. The staff are always extremely friendly and very professional at all times. Nothing is ever a problem. The atmosphere is always bubbly and it is great fun to be in. I would highly recommend this home to anyone looking
for a comfortable, loving environment to live in. A pleasure to visit.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care Home

Thank you for your wonderful review of Langley House. We're delighted to hear that you enjoy your visits to our vibrant home and that your friend is happy here. Your kind words about our friendly and professional staff mean a lot to us. We're thrilled that you find the atmosphere bubbly and fun. We are grateful for your support and remain committed to maintaining the comfortable, loving environment that you and your friend enjoy, so if you have any further feedback or suggestions, please feel free to share them with us. It's always a pleasure to welcome you to Langley House!

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Review from M A (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Langley House is a welcoming home to all involved. My mum has settled well in this establishment and is well cared for.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care Home

Many thanks for sharing your positive experience at Langley House. We are delighted to hear that our home has offered a welcoming environment to you and your family. Our staff strives to provide the highest quality care to our residents and it is heartening to hear that you feel your Mum is well cared for and that she has settled well in our home. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House!

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Review from John A (Husband of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Langley House Care Home very friendly and look after my wife. The care is always top class and to the carers, nothing is a bother. My wife is always saying that they are always friendly and the manager is very good at putting the patrons first. Well done Langley House.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care Home

Thank you for sharing your positive experience with Langley House. We're thrilled to hear that you find our home very friendly and that your wife is well looked after. Providing top-class care is our priority and we're glad to hear that our carers go above and beyond to ensure nothing is a bother. It's heartening to know that your wife feels the warmth of our friendly staff and we appreciate your recognition of our manager's commitment to putting patrons first. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House!

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Review from Lyn A (Daughter-in-law of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law had been in Langley for just over a year before her passing - friendly, approachable staff, clean and tidy rooms and plenty of activities and entertainment visits. Very relaxed atmosphere. Always greeted with a smile and a cuppa.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care Home

Thank you for taking the time to share your positive experience at Langley House. We're deeply saddened to hear about your mother-in-law's passing, but we're grateful for the time she spent with us and the trust you placed in our care. It's heartening to know that our friendly and approachable staff, along with our clean and tidy rooms, contributed to her comfort during her stay. We strive to maintain a relaxed atmosphere where residents feel at home, and it's wonderful to hear that you felt welcomed with a smile and a cuppa. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House!

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Review from M L (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you! To the manager and her team. I cannot recommend this care home enough all the staff show not just my mam but all the residents so much genuine care and attention. When you have to make the difficult decision of choosing a care home it can become quite daunting and
very worrying in case your loved one is not looked after and cared for as they should be. But Langley House goes above and beyond and it's not just a job to those girls it's wholehearted love affection, support and kindness they give to my mam daily that makes them stand out from other facilities. They have all sorts of activities daily to engage with everyone and nothing is too much trouble for any of the great bunch of people they have working in my eyes they deserve medals and I cannot rate them high enough. Thank you!

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care Home

Thank you for your heartfelt review and the kind words you've shared about your experience at Langley House. We are delighted to hear that our staff demonstrate genuine care and attention to all residents. We strive to create a nurturing environment where residents feel loved and supported, and it's heartwarming to know that this shines through in their daily interactions. We're dedicated to ensuring the comfort and well-being of our residents each day, and your recognition of the care, support, and kindness that our team shows to your mam means a lot to us. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House!

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Review from K S (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Langley House for 20 months now. My brother looked at several other care homes, before choosing this one. He could not have made a better choice. The home is so clean and the staff are amazing. They are always arranging activities for the residents. My mum couldn’t be happier. Thank
you to the manager and your brilliant team.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care Home

Thank you for taking the time to share your positive experience at Langley House. We are delighted to hear that your mum has been happy here and that the cleanliness of our home and dedication of our staff have made a positive impact on your family's experience.
We strive to provide an engaging environment for our residents, so we particularly appreciate your kind words about our staff's efforts in arranging activities. I will ensure to pass on your gratitude to the manager and the entire team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us.
Thank you for choosing Langley House!

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Review from S B (Granddaughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant friendly kind staff. The home feels like a home from home. My nana loves the singers that come in and the daily activities. Her room has everything that she needs.

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Review from Anne-Marie W (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lives in Langley House and the difference since he came to live here is extraordinary. He is so happy here, he loves all the staff as do I. If something is wrong they let me know straight away, he loves his days out and they encourage him to make friends. When I visit the home, it is always clean
and Dad loves the food and calls the girls his angels. I cannot thank the staff at Langley House enough.

Reply from Michelle Lovelace, Head Of Operations at Langley House Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from P T (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff in Langley House are very helpful and caring. They take care of my mother very well and always respond to any requests or concerns in a positive manner. The manager has a very positive approach to care and is often implementing changes to improve the service.

Reply from Michelle Lovelace, Head Of Operations at Langley House Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from M T (Son of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dignified, good-humoured care of elderly parent.
Great understanding of the needs on a day-to-day basis, staff are excellent and on the ball.
5* from us!

Reply from Michelle Lovelace, Head Of Operations at Langley House Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Garry P (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and helpful environment. Staff relationship is very good, during my mother's first two weeks here.

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Review from Ann D (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been here a short while, but the staff are very friendly and helpful and have done so much to make my mother feel at ease. The room could be a little updated but is clean.

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Review from S H (Wife of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which has been given has been excellent. The staff go the extra mile looking after my husband feeding him and keeping him well groomed. He is very content. The home is extremely clean and well-kept, and his room is very homely. The staff are very caring, friendly and very approachable. We are
hoping to continue using Langely House for further respite care in the future.

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Review from M D (Nephew of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty went into Langley House for respite care whilst myself and my wife had a holiday. Fantastic care was given overall. The staff and manager could not be more helpful. My aunty was eating three times a day and we could see on our return the improvements in her health. Well done to all the staff
at Langley. My aunty enjoyed her stay very much.

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Review from M B (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Langely House and more importantly, so is my father. All his needs are being met and he is very happy here which puts my mind at rest.

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Review from P A (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no worries at all about my mother being looked after at Langley House.
All the staff are courteous and friendly and the home is extremely clean.

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Review from A H (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager, staff (day and night) cooks and cleaners all do their upmost to care. Always have the resident's mental and physical needs at heart, doing their best however their hands are tied waiting for referrals eg. Physio's, Doctors etc. Unfortunately, the waiting times are weeks rather than days.

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Review from S M (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and management who make you feel welcome when you come to visit.

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Review from E R (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly when I come in and tell me if my husband has been for breakfast. The girl from the laundry asks if there are any clothes to be washed. In the room, he is brought coffee and biscuits and I'm offered a drink. This level of care happens any time of the day which is good.

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Review from Denise S (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An update now allowed to visit continuously. The surroundings are always clean and welcoming, as with every care home the most important assets are the staff. Cheerful caring staff are a must as it’s them that provide the care to residents. After several visits I am unable to write any negative comments.
Thanks to Manager and first class carers.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Langley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Langley House Care Home is calculated as follows: ( (544 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 596 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langley House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Joeanne

Joeanne Campbell

Job Title: Registered Home Manager

Joined: 2022

I have worked in the care sector since the age of 18. I completed a Health and Social Care course in sixth form and completed a 6-week placement in a care home, and from then I knew working in care was what I wanted to do. I started as a Care Assistant and progressed to Senior Care then Deputy Manager then Manager. I have completed my GNVQ in Health and Social Care, I have my NVQ levels 2, 3, 4 and 5. I started for Ascot Care in 2007 as Senior Carer then Deputy Manager in 2009 till I progressed to Home Manager of Langley House in 2022.


During my 2 years at Langley House, we have gone from “requires improvement” to “Good” in all areas, and we are the first home in the North East to be a Veteran Friendly Accredited Home, which is an achievement.

Kirsty

Kirsty Atkinson

Job Title: Deputy Manager

Joined: 2021

I have worked at Langley House since 2010. I started as a Kitchen Assistant and worked my way up to Carer, Senior Carer and now Deputy Manager. I have my NVQ level 2 and 3 in Health and Social Care and I have my NVQ in Team Leading. When I started as a Kitchen Assistant it was lovely working with the elderly and made me want to progress in the care side, which I have loved over the past 14 years. We are the first home in the North East to be a Veteran Friendly Accredited Home, which is an achievement. I take a great interest in this as I have family in the service, and it has been very rewarding to complete this accreditation.

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