Westerleigh Residential Home

My uncle has been in Westerleigh for nearly a year. He's happy, content and well looked after. He's been falling a little recently and the staff are going out of their way to make sure he is cared for and most importantly safe. All of the staff, without exception, are brilliant, I cannot praise them enough. Thank you!

Pleased with the care my mother receives, she is well looked after, very good communication between myself and the staff, nothing is a bother, the staff are very friendly, if she needs any medical assistance they ring the GP or community matron straight away to make sure she is seen to asap.

Staff were very welcoming, friendly and helpful, nothing was a trouble. I was even invited to have lunch with my relative and told I could phone anytime and I could have a chat with her. I am now very content knowing she is happy there and being taken good care of.

I highly recommend Westerleigh. The staff are so friendly and very helpful and kind. The manager is the same, and nothing is a problem; he is always happy to help. The home is always decorated for any occasion, i.e. Xmas, which is really nice.

My mam has been in Westerleigh for six years now. The staff are so caring and friendly, from management right down to the care and domestic staff. My mam can be quite anxious and screams and shouts, but the staff still talk her quietly down and give her so much affection. Nothing is a problem for the staff, I can go to any staff with a problem, and they will sort it out for me.

The care and attention my brother received at Westerleigh Residential Home were absolutely fantastic. Listened to both my brother and myself if we had concerns. I would definitely recommend Westerleigh. In the last five days leading up to my brother's death, the carers were so caring and gave my brother his dignity in their care and were so very supportive to myself.

My mam has been in the home a few times and our family are very, very impressed with all management and staff. She is very well looked after and the staff help her without being asked. The home is very welcoming and very, very clean. When I ring up to ask how Mam is, the staff are very good and know everything that I ask about. Staff have taken Mam to appointments without any questions asked, they are lovely with her.

Management and staff are all very approachable, helpful and friendly. They are always willing to help or answer questions. The quality of care seems to be excellent.

I am happy to be in Westerleigh Residential Home.

I found the management and the staff to be very approachable and helpful. They were always friendly to me and my family and nothing was a bother to them. My mam never complained about the staff, she had nothing but praise for them as she realised they had a very difficult job. She was in Westerleigh for over three years and always seemed happy, she enjoyed the sing-a-longs and bingo until her health deteriorated over the last three to four months, and she received excellent care over this latter period when it was needed most.

My mam has recently been admitted into the care home alongside her sister. They are both extremely happy to be residents in their local town. The home is very clean, the food is of a high standard and nothing is a trouble to the staff caring for them. The manager and admin staff are very approachable and friendly and go out of their way to help with any problems. I have no hesitation in recommending this care home.

We were unhappy with my mam's residential home and decided to move her. This was a massive step for us as moving someone with Alzheimer's is not an easy decision. I am pleased to say it was the right decision. I know my mam is receiving the best care from all the staff, and they all fully support us as a family. The manager is extremely responsive, and you can tell provides good leadership to the home and staff. My mam was recently 80, and the home did everything they could to help us make special memories. Living with Alzheimer's is tough, but Westerleigh helps us on our journey.

We tried two other care homes prior to our arrival at Westerleigh Residential Home. The care here is absolutely top notch and nothing is a bother. Mum is so well looked after every hour of every day. If I was CQC I would rate them exemplary. The lead the staff get from the manager is very professional and the secretary is very welcoming and friendly.

Mam-in-law has been a resident here since December 2020 and we have been delighted with the care she has received. All of the staff, from the carers and nurses to the administrator and manager, are superb - friendly, approachable and sincere. We are kept informed of any situations which inevitably arise in care homes and communication with staff is always easy and pleasurable. Mam-in-law herself settled immediately and her relationship with all staff, but particularly her carers, is a joy to witness - she is constantly laughing and enjoys the banter they all share. Mam-in-law is always clean and smart and her hair is frequently washed and styled, ensuring her dignity is intact. The home itself is always clean and fresh-smelling with a calm atmosphere, something very difficult to achieve in a care home setting. In summary, although we didn’t choose Westerleigh as Mam-in-law was admitted as an emergency during Covid, we couldn’t have wished for a better environment for her and are so grateful to all at Westerleigh

My mother is very happy in this home. She has settled well and feels safe. She enjoys the food, the bingo and singing. She likes to be in her room a lot but she's happy with that and the staff check on her a lot and has a chat with her. Staff are very friendly when we go to visit.

I have been visiting three friends in Westerleigh care home for quite a while more and must say it is absolutely first-class in its treatment and care of its residents. It is very clean and welcoming. The staff are superb in the way they attend to everyone - nothing is a problem. The love and dignity they show shines through from the home manager - administrator - care staff - chefs and cleaning staff. They all do this care home proud. Very well done, and long may it continue. God bless and thank you.

Westerleigh Residential Home has been caring for our father in difficult circumstances due to the nature of his dementia. The home welcomes us in to visit and our father is receiving all the appropriate care that he needs, which is delivered with kindness, respect and consideration. The manager consults us and keeps us informed of any steps they need to take.

The care provided for my mum with advanced dementia was excellent. The staff were very kind, thoughtful and understanding of Mum's needs. Myself, my family and friends were always welcomed at any time when we visited my mum. The difficulties we had seeing Mum deteriorate were very hard, but the staff showed care to us also. I cannot thank all the staff enough for looking after my mum (and us) until Mum took her last breath. Thank you.

I would like to say the staff have been brilliant to Dad while he has been there, since December 2019. They are very good and the manager needs a pat on the back for the work they do to keep things happening. Social activities are good. I think the setting is nice and the way the residents are talked to nicely and told they are doing well. I think the staff are great in the nursing home.

When my aunt passed away on a weekend with no management present, I didn’t even get a phone call of condolence, not one single call. Only a letter written 2 days after my aunt passed away with her final bill! This company are only interested in the fees being paid and has no compassion. I would not have any other relative in Akari Care ever.