Westerleigh Residential Home

Scott Street, Stanley DH9 8AD
Review Us
9.7 59 Reviews
  • Westerleigh Residential Home, Stanley
Westerleigh Care Home is situated in Stanley, County Durham, close to the local market. An ex-colliery village, Stanley has a very friendly, warm and close-knit community feel to it.

The staff at Westerleigh are warm and friendly and visitors comment on how welcoming they are. Their interaction with residents is very ‘hands-on’ and they treat them like their own family. It is genuinely true to say that their residents are loved.

A lot of emphasis is placed on activities to keep the residents stimulated, with things like exercises, excursions, picnics, movie night, dominoes and painting. There is a local market every Thursday which some residents like to attend and a few go to the pub now and then.

Staff, like to build a close relationship with residents', families and friends and have an open door policy for them.

The residents also get involved in the running of the home and help with the post, gardening and many other activities.

Links with the community are encouraged and groups come in from local schools, colleges and churches.
Show Westerleigh Residential Home on the Map

Care Provided by Westerleigh Residential Home

Type of Service

    Residential Home
  • For a maximum of 58 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Andrea Huntingdon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (58)

Westerleigh Residential Home Reviews (59)

9.7

Westerleigh Residential Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years.
Over all time Westerleigh Residential Home has 59 reviews.

Overall Experience
  • 39
  • 18
  • 0
  • 1
  • 1
Date Published
  • 59
  • 3
  • 15
  • 16
  • 43
Reviewer Connection to Westerleigh Residential Home
  • 24
  • 9
  • 9
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 59, showing 41-59
Review from F S (Respite Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints about staying for respite for 20 days. I got treated well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Great-granddaughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very helpful with my gran. Westerleigh was always kept spotless. The man dealing with gran was excellent with sorting a place out for her, he was friendly kept you up to date with anything. Overall a lovely place with wonderful staff. Thank you to all of them for making her feel comfortable
and happy throughout her stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert C (Husband of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment my wife received was very professional and very understanding of her needs. The staff were very pleasant and friendly as well as the management. They did everything they could to make her stay and my visits good and also took care of my needs.
I will recommend the care home to my friends
who may be in the same position in regards to respite or long term stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda (Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of living in a care home and I was here for a considerable time. I was very happy here, I found everything excellent.
I moved out only because I had the chance to be nearer my family. They had a long journey to face after work during the week and, to visit at weekends,
which they all did, encroached on their own family time.
It was with much sadness that I said goodbye to all staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Westerleigh for respite after falls in his sheltered housing accommodation. Dad enjoyed his respite and liked it even more because that’s where my mum was for a short time. When Dad was accepted for full time, he cried for joy, he was so happy. He is well looked after, he is well fed
and the staff are wonderful to him. They have the patience to listen to him and when he wants his time by himself he goes into his bedroom or into one of the three sitting rooms.
The food is wonderful and the whole complex is very clean. They have activities on most afternoons, from bingo to entertainers and the friendship club.
I can visit him any time day or night and always get a welcome chat from the carers who are sitting with the residents in the reception area.
There is an awful lot of laughter goes on in that home. The biggest thank you, they care for dad in a way we can’t.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie F (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam came into Westerleigh very reluctant and now she is very happy with the care and support she has had since she came here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise H (Daughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find all the staff very helpful and professional and we feel totally at ease in the knowledge Mam is being very well cared for. The food is very good. Mam is a fussy eater but really enjoys the food in Westerleigh. Laundry service is excellent. Having stayed at another care home we were expecting
losses etc but have experienced none of that here.
Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you for your kind review. Always a pleasure to look after your mam.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen S (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely caring, helpful and friendly. I can't praise the staff enough for the care they give to my Mum.
Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you Karen, its a pleasure to look after your mam.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine T (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very satisfied with the way they treat mam. I find the manager very trustworthy and honest. All the girls are very nice and my mam speaks highly of them.
I always feel very comfortable when I go to Westerleigh. Overall, any problems, my sister and I would speak to the manager and she would sort
it out very quickly.
Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you for your kind review. We are pleased you are happy with the care provided to your Mam, it's a pleasure to look after her.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Iris H (Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall standard good. Care and support good. Treated with dignity. Staff very good. Management good. Rooms good.
Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank You Iris, it's always a pleasure to care for you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gloria L (Resident) assisted by family/friend published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming atmosphere, beautiful rooms, great company. Staff are exceptional and food is delicious.
Everywhere is always clean, the decoration is lovely.
I had a great stay and will be back.
Thank you
Reply from Claire Harrop, Manager at Westerleigh Residential Home

Thank you Gloria, it was a pleasure to have you stay with us. We look forward to seeing you again soon. Keep in touch and feel free to pop in any time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S F (Daughter of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately after 18 months, we decided it was necessary to 'rehome' our mother for many reasons. Although the majority of staff were kind towards her and appeared caring there were several issues that were not addressed despite many requests to staff, management, head office and professionals. (Infections
going untreated, lack of basic personal hygiene etc) Conditions were below standard and in many areas inadequate in our opinion. Our mother was not receiving what was expected for her care. There seems to be a lack of consistency within their policies and procedures, staff make limited time to spend with residents. The home itself is modern and boasts a ' landscaped garden area' according to their brochure. Where? Residents are rarely taken outside. If ran effectively it could be much improved. We never saw many relatives visiting. My mother is much more settled already in her new surroundings, is receiving good care and given dignity, which has a big impact on her well being.
Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Thank you, Susan, for your comments. I must apologise if you felt that you had a negative experience at Westerleigh, however, I am pleased to see that you did find that the staff were kind towards your mother. I know you did raise some concerns while your mother was a resident with us and I can only apologise that you felt they were not dealt with appropriately. We have recently introduced a new daily living sheet which has greatly reduced the time that is spent completing paperwork, and this has resulted in staff spending more social time with residents. I would again like to thank you for bringing to our attention any concerns that you have, we are always looking for ways to improve the service. I am glad to see your mother has settled well in her new home and I hope she continues to receive good quality care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mavis M (Resident) assisted by family/friend published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my husband find Westerleigh care home very clean, food good, rooms very good, staff kind and very friendly (including all staff). I can't say about night time but if they are anything like the day staff they will be fine.
Must mention the laundry service which also is A1. Management, admin
also top notch. One thing I will mention is the food which is always served hot and tastes fine with good variety.
I will definitely give Westerleigh care home 10/10 overall. (P.S. Xmas lunch excellent).
Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Thank you for your very kind comments. We love having you both with us, you are a lovely couple. We look forward to spending many more years with you both.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Friend of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Westerleigh 5 years ago, well looked after whilst in care until she passed away. Whilst visiting then and visiting now have always found the staff very friendly and caring.
Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Many Thanks for your kind words, I'm very pleased to know we still have the same high standards as when we cared for your loved one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas B (Son of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is really welcoming, staff are very good and eager to please and I find they can not do enough for my father.
Reply from Claire Harrop, Deputy Manager at Westerleigh Residential Home

Thanks for your review Thomas. It's a pleasure to look after your loved one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian T (Nephew of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Called and spoke with the manageress about a room for my uncle, she was very understanding and helpful, she gave us a 'tour' of the home and we were very impressed by the high standard shown. As a result my uncle is going into stay for his care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Evelyn R (Resident) published on 20 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy living at Westerleigh and there have been some good changes since management changed. Overall its a good place to live.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lillie R (Resident) published on 20 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't leave my room very often but I do feel very safe and secure. I know the staff are here to help and i get on with everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia K (Resident) published on 17 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, polite. I enjoy coming, we do different things. If I don't like the menu they would always do something to suit me. Don't know home manager. She never speaks.
Reply from paula Stobart, Home Manager at Westerleigh Residential Home

I speak to everyone who visits or resides within Westerleigh as I love to interact with all service users.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Westerleigh Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Westerleigh Residential Home is calculated as follows: ( (134 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 188 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westerleigh Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westerleigh Residential Home to verify any information. View our terms and conditions. Westerleigh Residential Home has an Enhanced Service - more info.