Westerleigh Residential Home

100% happy with the care my aunt gets.

My father was transferred to Westerleigh Residential Home on the 23rd of December 2021 from the hospital, after contracting Covid-19. From my first contact with the care home manager, I was immediately assured that my father would be very well cared for and upon meeting all staff, I have been extremely impressed by the care and attention my father has received. All staff are very professional and go out of their way to make relatives and residents feel safe, happy and ensure all their needs are met. The atmosphere is friendly, relaxed and positive.

Westerleigh has been a good place for Mam. She has been in here for nearly two and a half years and has made friends with the other residents and the staff and she is getting well looked after.

My parents and father-in-law have been residents at Westerleigh for some time now and I have found the staff to be very approachable and caring. They have had to deal with Covid and staff shortages this year more than ever, on top of having to look after people with complex and often challenging needs. They have worked so hard to keep everyone safe and looked after. Thank you, Westerleigh.

The staff are very caring and loving towards the residents. The general atmosphere in the home is friendly, compassionate and relaxed. The administration was efficient and diligent and the activities provision was excellent.

Excellent service.

I had a lovely time.

No complaints about staying for respite for 20 days. I got treated well.

All the staff were very helpful with my gran. Westerleigh was always kept spotless. The man dealing with gran was excellent with sorting a place out for her, he was friendly kept you up to date with anything. Overall a lovely place with wonderful staff. Thank you to all of them for making her feel comfortable and happy throughout her stay.

I will recommend the care home to my friends who may be in the same position in regards to respite or long term stay.

It was with much sadness that I said goodbye to all staff.

There is an awful lot of laughter goes on in that home. The biggest thank you, they care for dad in a way we can’t.

My mam came into Westerleigh very reluctant and now she is very happy with the care and support she has had since she came here.

We find all the staff very helpful and professional and we feel totally at ease in the knowledge Mam is being very well cared for. The food is very good. Mam is a fussy eater but really enjoys the food in Westerleigh. Laundry service is excellent. Having stayed at another care home we were expecting losses etc but have experienced none of that here.

Staff are extremely caring, helpful and friendly. I can't praise the staff enough for the care they give to my Mum.

I always feel very comfortable when I go to Westerleigh. Overall, any problems, my sister and I would speak to the manager and she would sort it out very quickly.

Overall standard good. Care and support good. Treated with dignity. Staff very good. Management good. Rooms good.

Thank you

Unfortunately after 18 months, we decided it was necessary to 'rehome' our mother for many reasons. Although the majority of staff were kind towards her and appeared caring there were several issues that were not addressed despite many requests to staff, management, head office and professionals. (Infections going untreated, lack of basic personal hygiene etc) Conditions were below standard and in many areas inadequate in our opinion. Our mother was not receiving what was expected for her care. There seems to be a lack of consistency within their policies and procedures, staff make limited time to spend with residents. The home itself is modern and boasts a ' landscaped garden area' according to their brochure. Where? Residents are rarely taken outside. If ran effectively it could be much improved. We never saw many relatives visiting. My mother is much more settled already in her new surroundings, is receiving good care and given dignity, which has a big impact on her well being.

I will definitely give Westerleigh care home 10/10 overall. (P.S. Xmas lunch excellent).