Rated 'Good' by CQC in November 2017, Field View is a single storey care home situated to the rear of the Yohden Care Complex in Blackhall Colliery. It offers residential and dementia care in a warm and homely atmosphere.
The home is within walking distance to local amenities in the Blackhall community.
With en-suite bedrooms and extensive grounds, the home is purpose-built to meet the needs of its residents. It offers spacious lounge and dining areas and a range of on-site facilities including a hairdressing salon and a café, which is ideal for socialising with friends, family and fellow residents.
Residents' sensitive healthcare needs are catered for and the care team respect their independence and dignity in their day-to-day lifestyles.
Field View residents can choose from a range of fun and creative activities, entertainment and events organised by the home's full-time activities coordinator.
Visitors are welcome at anytime.
Group: Countrywide Care Homes Ltd
Person in charge: Michelle Howarth (Home Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 36
Rooms with ensuite WC: 36
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Visiting:
Visitors are welcome at any time.
Parking:
Ample parking is available at the front of the home.
Latest Care Quality Commission* Report on Field View: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Field View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 58 Reviews over all time. This Average Rating is also the rating value for Field View in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.678 for Field View is calculated as follows: ( (475 Excellents x 5) + (174 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 670 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Field View is based on 14 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Field View has a Review Score of 9.7 (9.678) from 58 Reviews
Review submitted from a Postal Card by Gail J (Friend of Resident) on Thursday 8 March 2018. Relates to February 2018.
We've been visiting our old friend for a couple of years. I found this 'home' very clean. Happy atmosphere. The staff are very helpful. A caring environment for visitors and residents. This would be the care home I would want to be in if I had to come into a 'home'.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by A P (Resident) on Thursday 8 March 2018. Relates to February 2018.
I come to this home for daycare every week. I always look forward to coming here. I am treated with dignity and respect at all times, I always feel very welcome when I come here. I am included in everything that the home has to offer. I enjoy activities and I am always invited to special events. If I ever needed to live in a care home permanently this is the home I would choose. It is home from home and one big happy family.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Margaret F (Friend of Resident) on Thursday 8 March 2018. Relates to February 2018.
I have visited this home on a weekly basis and should I need a care home, this would be my first choice. The staff are friendly they motivate the residents and the atmosphere is very homely. It is a secure and safe environment.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by E M (Daughter of Resident) on Tuesday 27 February 2018. Relates to February 2018.
Very nice home, staff always friendly and helpful. I have peace of mind knowing my mam is in caring hands.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by C M K (Relative of Resident) on Tuesday 30 January 2018. Relates to January 2018.
The care given to my family member is excellent. I would recommend the home to friends, colleagues and other family members.
The staff are all very good, caring and take above and beyond their duties and responsibilities.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Beverly H (Daughter of Resident) on Tuesday 23 January 2018. Relates to December 2017.
Very pleased with care setting and the staff within are the same. My mam is very settled in this setting and is kept busy with various activities that are going on.
Staff are always pleasant and friendly and show a sense of humour in difficult circumstances.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Jennifer F (Sister of Resident) on Monday 22 January 2018. Relates to January 2018.
I have a little experience of care homes but from what I have seen these last 5/6 months the home and its employees come across as a place where residents welfare and care is of primary concern and it seems to succeed in these aims.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Avril C (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
I find the staff to be kind, caring and always willing to listen to any concerns I may have. They are always patient and make time to assist my family and myself with caring for my mother who is becoming more dependent upon them and us.
How likely would you be to recommend Field View? Likely
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Review submitted from a Postal Card by Thomas H (Son of Resident) on Tuesday 16 January 2018. Relates to December 2017.
My mother only arrived at Field View in September 2017 and very quickly settled and now views it as her home. From initial enquiry to admission, all staff and management have been professional, caring, friendly and sympathetic to the emotional stress of putting a loved one into care. There is an obvious improvement in my mother's physical and mental state.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Lynda L (Granddaughter of Resident) on Wednesday 10 January 2018. Relates to November 2017.
My gran has been in Field View for nearly a year and we have been impressed by the kindness and warmth the staff have shown.
They have a good range of activities in place and lots of social events taking place. More recently my gran has been unwell and the staff have been amazing showing great care and respect.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Amanda F (Daughter of Resident) on Wednesday 3 January 2018. Relates to December 2017.
I can't speak highly enough if this care home. My father is really happy here. He is physically disabled but of sound mind. He is quite a demanding mand and the staff are very patient with him. He is a keen gardener and the manager has had him raised flower and vegetable beds. He really enjoys growing his own veg then giving it to the cook to use.
The home is beautiful and clean and my father is very happy with the food and care.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by B B (Daughter of Resident) on Thursday 14 September 2017. Relates to September 2017.
My family and I have visited several care homes. Field View impressed us the most, from the manager to the staff. Mam has been staying at Field View for several weeks and is settling well.
She gets involved in the activities. I feel happy knowing she is safe and well looked after.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by C E D (Resident) on Tuesday 6 June 2017. Relates to May 2017.
I enjoy coming here on Wednesday, I feel very relaxed and find it very good. The staff are very helpful and easy to talk to and will listen to us.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by David H (Son of Resident) on Tuesday 23 May 2017. Relates to May 2017.
I find my mam is settled well in Field View. We are very happy with the care she gets from all the staff who are very friendly.
My mam is very satisfied with the meals she receives.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by E E (Daughter of Resident) on Friday 19 May 2017. Relates to April 2017.
All the staff are incredibly caring. They know my mum well. This caring ethos comes from the top and the manager is to be congratulated for this.
All the staff are prepared to go over and beyond their actual duties.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Michael W (Son of Resident) on Thursday 18 May 2017. Relates to May 2017.
Service excellence since the return of father from hospital - following a fall 2 weeks ago.
A marked difference in father's well being due to a much more comfortable approach to his recovery.
Attention and approach has been beyond expectation.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by S L (Daughter of Resident) on Thursday 18 May 2017. Relates to May 2017.
I find the staff friendly and helpful. The building is kept clean and in good repair. Activities are provided. Pity more residents don't take part.
How likely would you be to recommend Field View? Likely
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Review submitted from a Postal Card by Lisa G (Friend of Resident) on Tuesday 17 January 2017. Relates to January 2017.
I have come on two occasions and both times staff have been helpful with me and resident. Sufficient facilities available when family come to visit.
How likely would you be to recommend Field View? Likely
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Review submitted from a Postal Card by D S (Son of Resident) on Tuesday 17 January 2017. Relates to January 2017.
Very nice home. Staff always friendly. Good atmosphere, feeling of mother being safe and looked after.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by J S (Daughter-in-law of Resident) on Tuesday 17 January 2017. Relates to January 2017.
Pleasant environment. Staff very friendly. Home clean and tidy. Facilities good, easily reached by road.
How likely would you be to recommend Field View? Likely
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Review submitted from a Postal Card by M G (Resident) on Monday 16 January 2017. Relates to January 2017.
Good pleasant happy home. Staff very pleasant and nothing is a bother to them.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by P J (Daughter of Resident) on Friday 13 January 2017. Relates to January 2017.
Staff very friendly. Kept clean and tidy.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Margaret C (Sister-in-law of Resident) on Thursday 13 October 2016. Relates to October 2016.
Field View is the "Jewel in the Crown" in Blackhall. All members of staff are marvelous. All give tender, loving care which is missing in most hospitals now.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Joan G (Relative of Resident) on Thursday 13 October 2016. Relates to October 2016.
I have found the home very clean and most of the residents pleasant and friendly. The staff are extremely helpful.
How likely would you be to recommend Field View? Likely
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Review submitted from a Postal Card by Joanne R (Niece of Resident) on Thursday 13 October 2016. Relates to October 2016.
This is a lovely, caring home here. Everyone is so friendly and caring.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Leslie B (Son of Resident) on Tuesday 11 October 2016. Relates to October 2016.
Very impressed with the cleanliness of the home, the friendliness of the staff who could not have been more helpful.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Dawn W (Niece of Resident) on Friday 7 October 2016. Relates to October 2016.
Staff friendly. If you have any concerns they will sort it. Many events to keep residents happy and involved. Cannot fault the home in any way. Cafe is there so you can make a cuppa and have a chat.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by W J (Daughter of Resident) on Tuesday 20 September 2016. Relates to September 2016.
Field View is a lovely homely care home, always clean and fresh. Residents are looked after very well by the pleasant and helpful staff. I know my mam is getting looked after well so I have peace of mind.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by David B (Son of Resident) on Thursday 15 September 2016. Relates to September 2016.
Field View is always clean and bright, with a pleasant atmosphere, the friendly, patient and caring staff are very efficient and professional there are enjoyable activities and entertainment, with special events.
The food is first class and the resident appear to enjoy it.
As well as being pleasant, Field View is a safe place for vulnerable residents.
Every resident, no matter how awkward or difficult, is treated with dignity and genuine care.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by P D (Daughter of Resident) on Wednesday 14 September 2016. Relates to September 2016.
Staff are welcoming and helpful. I have peace of mind knowing my mother is in caring hands.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Janet M (Sister-in-law of Resident) on Wednesday 14 September 2016. Relates to September 2016.
Everyone is really helpful and kind. Nothing bad to say about anyone.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by G H (Son of Resident) on Wednesday 14 September 2016. Relates to September 2016.
A very pleasant and relaxing caring environment.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Linda W (Friend of Resident) on Tuesday 16 August 2016. Relates to August 2016.
From what I have seen when visiting my friend I think this is a lovely home and the staff are lovely. It is always clean and bright. I cannot answer all of the questions because I am not familiar with all of them but on the whole, I would definitely recommend this home to others.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Peter B (Son of Resident) on Friday 12 August 2016. Relates to July 2016.
We the family are very happy with Field View. The facilities and staff are all excellent and everything is spotlessly clean. My mother was reluctant at first but has settled in well and speaks highly of the staff who ensure she is involved in the activities. I have found that my mother actually more alert now and is eating much better than she was when left to her own devices. I feel confident that she is being well looked after.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by K S (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
My dad has lived in Field View for 3 years and he (and I) have always been more than satisfied with the high level of care given to all aspects of his life. He is spotlessly clean as are his laundered clothes. The home is spotlessly clean too and always smells fresh and clean. He is helped to maintain the lifestyle he has before coming to Field View i.e. going to church weekly. The staff are second to none. They are so friendly, professional and knowledgeable. Nothing is too much trouble for any of them. If dad needs anything it is there in a flash- there is no waiting for days for things to be done. The central heating system has been upgraded and today I was talking to one of the workmen who during the course of our chat said this was the best home he had been in - and I agree!
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Edna S (Friend of Resident) on Friday 15 July 2016. Relates to June 2016.
Staff brilliant, always pleasant. My friend is well looked after.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Christine B (Mother-in-law of Resident) on Tuesday 28 June 2016. Relates to June 2016.
My brother in law has learning difficulties and cannot leave or speak and the staff are wonderful with him. They converse in a way that he understands and visa versa. He is always clean and well presented. He is double incontinent and there is never a hint of smell. The entire care home is immaculately clean I look forward to visiting him as the staff are always pleasant to me and helpful. I couldn't wish for a nicer home for him.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Mary H (Daughter of Resident) on Tuesday 28 June 2016. Relates to June 2016.
My mother has been a resident here since May 2015 and is very happy and comfortable. All the staff are extremely helpful and kind. Lots of different activities for the residents. I would highly recommend this home.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Margaret Jane G (Resident) on Friday 24 June 2016. Relates to June 2016.
Very pleasant bright place. Clean- always tidy. All staff really nice, nothing is too much trouble. I help to make cakes on Tuesdays we eat them at our coffee morning Wed. We play bingo, dominoes and various other things. I need help from staff as I cannot weight bear on my leg so need to be hoisted everywhere which they do for me. Staff really good.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Hilda C (Friend of Resident) on Tuesday 21 June 2016. Relates to June 2016.
A very busy and active home.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Thomas S (Friend of Resident) on Friday 10 June 2016. Relates to June 2016.
Very nice home. Helpful and caring staff. Good facilities and care provision.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by V B (Nephew of Resident) on Friday 10 June 2016. Relates to June 2016.
When I visit, the staff make you very comfy, are very helpful.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Elizabeth O (Resident) on Friday 8 April 2016. Relates to April 2016.
I visited Field View to do a clothes party for the residents. All staff are very friendly. The event organiser invited us in and she is very helpful with the residents needs. She makes sure all the residents are catered for, also she is very attentive to all.
How likely would you be to recommend Field View? Likely
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Review submitted from a Postal Card by G B (Cousin of Resident) on Thursday 17 March 2016. Relates to March 2016.
Always clean, welcoming environment. Staff very friendly.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by John S (Son-in-law of Resident) on Tuesday 23 February 2016. Relates to February 2016.
Excellent to look after mum. Everything catered for. Good food. Good company. Nice outlook.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Margaret (Niece of Resident) on Monday 21 December 2015. Relates to December 2015.
I have found excellent care and friendliness, always feel welcome.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by C D (Resident) on Monday 21 December 2015. Relates to December 2015.
Found staff very good, very relaxing and peaceful for me. Only third visit but finding it suits me very well for my needs, making friends able to talk to other people apart from my family, staff I find I can talk to as well. Feel more at home each visit.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Julie (Daughter of Resident) on Monday 21 December 2015. Relates to December 2015.
Excellent care at all times. Mum always looked after well. GP's and district nurses contacted as needed. Good food choices and plenty of choices of entertainment. Home always clean and tidy.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Gerard W (Son of Resident) on Monday 21 December 2015. Relates to December 2015.
Both parents originally admitted for respite both extended to permanent, settled in quickly due to care and consideration of staff.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by J G (Husband of Resident) on Wednesday 16 December 2015. Relates to December 2015.
Very good, clean, pleasant atmosphere. Staff all very good. Look after her well.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Jan G (Daughter of Resident) on Tuesday 15 December 2015. Relates to December 2015.
Staff and the care home are very pleasant.
How likely would you be to recommend Field View? Don't know
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Review submitted from a Postal Card by Gillian (Granddaughter of Resident) on Tuesday 15 December 2015. Relates to December 2015.
Cannot praise this home enough. There is always a smiling face when ever you visit and you know your loved one is getting the best of care. They will do anything they can to help you and you feel totally at home. My nanny could not be happier. Here I would recommend it to anyone so lucky to have found somewhere so nice.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Martyn H (Son-in-law of Resident) on Tuesday 15 December 2015. Relates to December 2015.
I have always been extremely satisfied with the care and attitude of the staff and cleanliness of the home.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Ruth D (Granddaughter of Resident) on Tuesday 15 December 2015. Relates to December 2015.
I honestly cant fault the care my gran has received. The staff all treat her like one of their own.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by William Cook (Wife of Resident) on Tuesday 4 August 2015. Relates to March 2015.
This was an initial review for and on behalf of my husband. I was extremely satisfied that a care plan was put in place to which I agreed and had input. Manager was and is very caring, always approachable.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Kathleen S (Daughter of Resident) on Wednesday 29 July 2015. Relates to July 2015.
I recently went on holiday for a month, even though I am very happy with the quality of care, and dad is happy and settled, I was still anxious about leaving him for so long. Before going on holiday all staff were very reassuring to me. While away I kept in touch with the administrator by email. She printed off my emails in large font, for dad. She took them to him, read them out to him and even put the emails and postcards into a folder so dad wouldn't lose them. She kept in touch with me while I was away and gave me updates about dad. All staff of Field View care about the small things, personal things and my view is if you look after the little things the big things will take care of themselves.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Joyce H (Niece of Resident) on Tuesday 28 July 2015.
There is a lovely happy atmosphere every time I visit. The staff are always cheerful and ready to help whatever might be needed. I would certainly recommend this home to as many people I could. Most of all the important thing is that my Aunty has settled and I very happy here.
How likely would you be to recommend Field View? Extremely Likely
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Review submitted from a Postal Card by Jim S (Daughter of Resident) on Wednesday 22 July 2015. Relates to July 2015.
I have visited a fair number of care homes locally and Field View Blackhall is by far the best you can get. It ticks all the right boxes for me and my mam. I would be interested to know if there is any home 'built' to surpass Field View.
How likely would you be to recommend Field View? Extremely Likely
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February 2018
April 2017
February 2016
Job Title: Care Manager
Description:
Hello my name is Michelle Howarth and I am the Care Manager at Field View Care Home.
I really enjoy my role and am proud of the team I lead. Our aim is to run the home to suit the needs of our residents and most importantly to deliver good quality care in a warm and friendly environment.
Field View is a very homely, friendly place to live and you are most welcome to visit us at any time to sample our hospitality.