Elderwood

Westmoreland Street, Darlington DL3 0FB
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9.9 71 Reviews
  • Elderwood, Darlington
Anchor’s Elderwood is located at the heart of the community in Darlington.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 40 customers in single en suite rooms. Residents have the benefit of the Elderwood Arms pub area within the home.

Detailed care plans are created for each resident to ensure their changing needs are always met throughout their time at the home. Staff work hard to build strong relationships with customers and receive on-going dementia training to provide the best care for those living at Elderwood.

The home is owned by Anchor, England's largest not-for-profit provider of housing and care for the over 55s. With more than 60 years of experience as a not-for-profit organisation, the group aims to continually raise standards and exceed expectations by reinvesting money made to improve their services and properties.
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Care Provided by Elderwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Colleagues at Elderwood will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Elderwood to find out the exact price for your requirements.

Contact Elderwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elderwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Ann Dale (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Elderwood.

Parking

  • The home have onsite parking, including disabled spaces.

Elderwood Reviews (71)

9.9

Elderwood has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years.
Over all time Elderwood has 71 reviews.

Overall Experience
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Reviewer Connection to Elderwood
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Total of 71, showing 1-20
Review from M H (Friend of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home small and personal
Staff are friendly and welcoming .
You can furnish your room with personal .furniture pictures and trinkets .
Hair dresser and chiropractor visits are arranged .
Recently refurbished
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Review from Sue G (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has recently become a full time resident of Elderwood Care home. We chose it because of the friendly staff, most of whom have been employees for a long time. The staff always speak directly to Mum, not through us and are very kind and helpful.
On admission everyone introduced themselves to
Mum, including the chef and nothing is too much trouble.
The staff are also patient and kind to me, as after years of taking care of Mum, it is hard for me to reliquish control of her care, and they get that!
Her room is spotless and warm, her clothes are always clean and she is as happy to be looked after.
The food is plentiful and of good quality and I can now sleep at night knowing my Mum is being cared for 24/7
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Review from Kathleen J (Niece of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old aunt has dementia and has been a resident at Elderwood for over 2 years now. She has a comfortable cosy ensuite room, good food, entertainment if she wants it and most of all wonderful caring staff who look after her very well.
We are not local ro the area and visited several care
homes before we found Elderwood. We were immediately impressed by the lovely homely decor and the friendly welcoming staff. Anne Marie gave us a guided tour of the facilities and it was eye-opening just observing how the staff were interacting so naturally with other residents, so friendly, helpful and caring. The atmosphere was lovely and the residents smiling faces and happy banter they were giving back spoke volumes.
We had not found that in any of the other places we had seen.


It has been the best decision we have made for my aunt. She is very settled there and all credit must go to the wonderful staff at Elderwood who make an exceptional team.

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Review from Julie T (Niece of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Review of Elderwood:
Aunt has been a resident for over a year now and we found the home to be very welcoming from the first visit. We were shown around and given a full explanation of the set up, routines , rooms etc.
My aunt quickly settled in and the caring staff are very friendly and provide excellent
care for her. The rooms and facilities are good and there are activities throughout the week which she can participate in. She loves anything musical/singing and there are quite a few sessions around this. The hairdresser and manicures available each week go down very well and she is kept very clean, smart and presentable. No complaints here :-)
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Review from John F (Son of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my nearly 100 year old mother with dementia moved into Elderwood Care Home in Darlington 2 years ago she has flourished with the care she has received. the staff are attentive and friendly and look after mother and the other residents very well. There are always activities such as bingo, singing,
quizzes etc to keep you entertained . Also at meal times the choice and quality of the food makes me very envious. So overall it is an excellent home to move to in your later years.
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Review from Rachael M (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a terrible time with emergency respite in another care home, so we visited lots of care homes so we weren't in that position again. Elderwood was our first choice, felt homely, carpets kept the noise to minimum, straight corridors (nowhere to hide or get lost), all staff spoke to us and when
the time came Dad was welcomed with open arms. Although Dad was only there for a month, the care, dignity, dedication, and overall friendliness of everyone was amazing. We were all made to feel so welcome, encouraged to be part of Dad's life and to ask questions. Mam was always welcomed and offered to attend events, activities and even Christmas dinner. Everywhere was clean, additional care supports (like a toilet frame) were given without us having to ask, laundry kept clean and cloths never lost. Overall everything and everyone were amazing, which reflected in the atmosphere. We as a family feel so grateful and appreciative we found such a home from home for dad.
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Review from Brian H (Husband of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife sadly passed away in Elderwood care home this year after 6 years in their care, I have nothing but praise for the way my wife was cared for by the staff of Elderwood during her time at the home. My wife was suffering from dymensia so needed some special help and she received this in spades from
the staff of Elderwood. If I ever need to go into a care home I would like to think that I would be cared for in Elderwood. Thank you to all staff at Elderwood. My wife was always kept clean and tidy, the food was good quality , both her clothes and room was always clean and tidy.
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Review from Margaret H (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Elderwood for 2 years, and I have never known such a dedicated staff and management. They are the most helpful, pleasant and caring people you could wish for to look after someone you love. When I go home I never have to think how he is being looked after because I know they
all care. 100%.
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Review from H B (Granddaughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was a resident at Elderwood care home . The care she received was excellent. All staff were so friendly and nothing was a problem to them. It was a pleasure to visit. My grandmother was very happy until she sadly passed away.
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Review from Declan M (Grandson of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana moved into elderwood as she could no longer manage at home she could not of choose a better care home anywhere it is amazing and she is so happy the staff show her respect and dignity they are all amazing everyone of them the food is lovely her room is clean tidy the staff always make you so
welcome the managers are always around and are so approachable beautiful home
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Review from Alan B (Nephew of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After transferring my aunt from Sheffield to Darlington we feel that she enjoyed the care/nursing home a lot better than where she had been, she was always talking about how much nicer and more pleasant the atmosphere was, as she felt more than just a number, she couldn't believe the choice in food
and the number of activities that was also available to her she really enjoyed her time here. We also feel she was treated with dignity and respect from all the staff for which we are so thankful.
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Review from Patsy W (Sister of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister was in this care home for respite for approximately 8 weeks following a stroke and dementia. We as a family cannot praise the staff enough for the care and compassion that was given to her, our sister absolutely loved it and settled in well, we honestly can't thank you enough for your support
and would recommend.
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Review from D F (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in this care home since September 2024 after reviewing many care homes I found that this care home suited her, the location, everything. The accommodation that they provide is absolutely perfect for my mam it was like home from home she settled in amazing clean and maintained clean everyday.
Friendly staff that are there for her every needs. Food she like which for my mam was a bonus she is very fussy in what she eats. Always some kind of activity entertainment going on every day which is your choice if you want to participate.
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Review from Donna G (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was admitted to Elderwood Care Home in October 2024 and remained in their Care until 11th February 2025 with Parkinson's. He had given up on life due to a family tragedy but the moment we stepped through the doors we knew this would be the place to nurse him back to health. From the Management
Staff, Team-Leaders, Day-time and Night-time carers, the Cleaners and the Maintenance man, they always showed him and ourselves the upmost respect and professionalism, love and kindness. As a result of the care and support he received whilst at Elderwood he has managed to return to his home to live semi-independently. As a family we would like to thank all the staff for giving us our dad back. We would highly recommend Elderwood Care Home and if we could give it a 10 star review we would. So don't let the Sun catch You Crying.
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Review from S A (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad took very poorly in December 2024 and chose to remain at Elderwood until he passed away on 2nd January 2025. The care, dignity and support given to him and our family was second to none. Every member of showed genuine love and compassion. Carers mopped his brow, held his hand, stroked his forehead
and whispered words of comfort to him in his final hours. I cannot stress how outstanding the care given was. Dad passed away in peace and with dignity. Words cannot express our gratitude at this very sad time.
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Review from Michelle C (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the most caring, compassionate and respectful care homes in Darlington. My mum suffers from a poor prognosis of Parkinson's and Lewis Body Dementia and hated the thought of having to leave her home and go into a care home. Elderwood turned that around for my mum. They made her feel welcome, comfortable
and cared for and although not her home, she feels settled here and safe. Well done and thank you for caring for my mum so attentively, staff are amazing.
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Review from G J (Friend of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has been a resident in Elderwood for nine months and as regular visitors we are impressed with the facilities and the staff who are excellent. Nothing is too much trouble and the level of care is excellent. A place we would be happy to go into ourselves.
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Review from F H (Husband of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had close contact with the care home between October 2023 and July 2024. My wife had reluctantly agreed to go into this home due to falls and lack of mobility. The staff were very helpful and the management was excellent from the top management through to carers, kitchen staff, and cleaning staff.
I experienced some time as a resident for 9 weeks at Christmas 2023 to keep my wife company at a difficult time. The night staff were exceptional as with the staff. My admiration of care at the home still remains.
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Review from C F (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with mum's care, she has settled so well due to the care of the staff, the quality of food and the environment. Mum is always up and dressed, eating well and is relaxed with the staff. So nice to have more staff and no agency staff who don't know mum.
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Review from Dawn H (Daughter of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the beginning we were uncertain of what to expect from my mam coming to stay at Elderwood.
From the moment we stepped into the home we were greeted by the most helpful and kindest staff. My mam felt immediately happy and content to be here.
From then onwards things have just got better. My mam
feels so special and feels like she has so many new friends (staff).
Our family feel so relieved that she is kept so safe.
And the friendly, warm experience which she receives every single day with (all) the staff is an extra bonus. As a family we couldn't be any happier.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Elderwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Elderwood is calculated as follows: ( (207 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Elderwood is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elderwood

What types of Care is Elderwood registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elderwood have?

There are 40 Single Rooms.

What are the Facilities & Services at Elderwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elderwood to the centre of Darlington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elderwood to verify any information. View our terms and conditions. Elderwood has an Enhanced Service - more info.