Elderwood, Darlington, Durham
Elderwood, Darlington, Durham
Elderwood, Darlington, Durham

Anchor’s Elderwood is located at the heart of the community in Darlington. The home provides friendly and comfortable residential and dementia care for up to 40 customers in single ensuite rooms.

Detailed care plans are created for each resident to ensure their changing needs are always met throughout their time at the home. Staff work hard to build strong relationships with customers and receive on-going dementia training to provide the best care for those living at Elderwood. The group's Dementia Care Team achieved the Outstanding Dementia Care Innovation for their Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.

The home is owned by Anchor, England's largest provider of housing and care for the over 55s. With over 40 years' experience as a not-for-profit organisation, the group aims to continually raise standards and exceed expectations by reinvesting money made to improve their services and properties. It was voted voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Group: Anchor

Person in charge: Ann Dale (Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Elderwood is close to local services and amenities including:

Bus Service Frequenta 3A operates close to the home.
There is a supermarket within a short walk.
North Park is a short distance from Elderwood.
There are GP surgeries within a mile of the home.
The nearest hospital is Darlington Memorial Hospital which is within a mile.

Latest Care Quality Commission* Report on Elderwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 09 Jan 2018

We currently have two vacancies for care at Elderwood. For further information, please contact Elderwood.

Reviews

8 Elderwood has a Review Score of 8 (7.982)

The Review Score of 8 (maximum of 10) for Elderwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Elderwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.857 for Elderwood is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) ) ÷ 35 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.125 Points relating to the number of positive Reviews for Elderwood is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elderwood?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elderwood

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1

My mother suffers from dementia but quickly settled down at Elderwood. Until she broke her hip she was very mobile able to dress herself etc. The staff have always been caring and kind to her and to my husband and me when we are able to visit. We live 300 miles away. It is a great relief to me that she is content and so well cared for. When my mother was 100 last September the manager and staff provided a wonderful family party and went far beyond the basics and created a perfect afternoon which my mother enjoyed and the three granddaughters were able to see her at her best and have happy memories of the special day.

How likely would you be to recommend Elderwood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our mother was resident in Elderwood initially for respite from Dec 2015 following a fall at home. We visited a couple of other homes but from the outset Elderwood felt right. Staff were friendly and helpful and treated not only our Mam but all of us with dignity and respect. When her temporary care became permanent staff went out of their way to make sure Mam knew they were happy that she was staying with them. We furnished her room from her house and she was able to have her own landline phone. The care was exceptional and we were all confident that our Mam was safe when we left her. She was very happy with the quality and variety of food available. Not only home cooked meals but home baking as well. Our Mam died unexpectedly at the end of August and again all staff were caring and compassionate. We felt they genuinely cared about her as a person and us as a family. I would not hesitate to recommend this company and this care home in particular.

How likely would you be to recommend Elderwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think everything about Elderwood is excellent. The managers are very helpful, nothing is too much trouble. The only thing I find I have trouble with is the heating system in my room, I find it hard to turn the button on the radiator, but staff assist me with this when I cannot manage.

How likely would you be to recommend Elderwood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elderwood