The Grange Care Home

Whinbush Way, Darlington DL1 3PT
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9.6 112 Reviews
  • The Grange Care Home, Darlington
The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1155
  • Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carmen Miclea (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome.

Parking

  • Large Car park on site

The Grange Care Home Reviews (112)

9.6

The Grange Care Home has a Review Score of 9.6 (9.625) out of 10, based on 27 reviews in the last 2 years.
Over all time The Grange Care Home has 112 reviews.

Overall Experience
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Date Published
  • 112
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  • 27
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Reviewer Connection to The Grange Care Home
  • 35
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  • 9
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  • 3
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  • 2
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  • 1
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Total of 112, showing 101-112
Review from John B (Brother-in-law of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister-in-law usually once a month, she had family living nearby so daily had visitors, she often spoke of the care she received at this home. This care continued for several years owing to her serious disability until her death.
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Review from Jean (Resident) assisted by family/friend published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff don't harass me into doing things i don't want to do. The food is nice, there is a variety, clean, tidy. Staff look after me well and they are nice to everyone and kind. They never raise their voices in a bad way. There is nothing that i don't like about the place.
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Review from Kath (Daughter of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit and the staff and manager have made me very welcome. Mum has had very good care and the staff are very patient with her. It is very nice to see mum happy and well cared for.
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Review from Paul R (Grandson of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arrived 11.30am, buzzed to get in. Shown Grans room and told about facility/exits etc. Then introduced to gran! Staff all went out of their way to advise us, familiarise us with the environment, show us around. Went for a walk in the gardens with gran, had a specially arranged lunch with her in a private
dining area (lovely!) and met some of her new friends. The Grange Care Home is a lovely, friendly, quite personal place, that I am so happy to have seen gran settling into. Thanks!
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Review from P M (Husband of Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the husband of a resident of the home and I have found the care, the patience and kindness of the staff given is excellent indeed. The activities, the social staff give is very very good indeed. The cleaning staff are second to none, no foul smells like some homes have, very clean indeed. The management
are very helpful in everyway. To sum it all up a very good home and well run, all I can say is thank you very much well done!
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Review from Alan R (Husband of Resident) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is in The Grange. We looked at several homes and The Grange was the nicest. She chose a lovely garden room and it is perfect. The staff are all angels. I cannot fault the home it is wonderful. I would recommend The Grange 100%, we have no complaints at all it is a wonderful place.
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Review from Esther T (Resident) published on 29 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am currently waiting for a larger room. The manager has said I can have the next available one, once I have this I am going to bring in some items of my own furniture to make my room more like the flat I previously had. I am very happy here and I would love to stay.
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Review from Elezabeth J (Resident) published on 29 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming to the grange for the past 12 years and I absolutely love it here, the staff are so lovely and everyone treats you nice. I would have no hesitation in recommending it at all. My husband really feels happy when I am here and it gives him a break.
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Review from Susan W (Daughter of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently been admitted to The Grange initially for respite care. She has settled in well. The staff have helped her settle in well and supported her through this. She has recently been assessed as needing permanent care and I am happy for her to stay at The Grange. The whole process has
gone better than I even could have imagined in what has been a difficult time.
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Review from Jan H (Daughter of Resident) published on 26 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother is receiving at the Grange. The staff are all very caring and spend lots of time with her. The building itself is modern and clean. Meals are very varied and healthy. I would recommend this highly.
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Review from Jo K (Regular Volunteer) published on 21 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good environment, caring staff who go out their way to help. Excellent range of activities for everyone from arts and crafts to mobility and exercise classes to keep everyone active. Lovely outdoor garden area for residents to enjoy as well as visiting friends and family.
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Review from Suzanne N (Friend of Resident) published on 8 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have only been visiting this home for a short time so I don't really think I can make judgement regarding recommending it to others.
The one lady which I have warmed to and that my friend has settled with is a credit to the company.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for The Grange Care Home is calculated as follows: ( (219 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 315 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Carmen

Carmen Miclea

Job Title: Manager Joined: 2013

I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.


Out of work, I enjoy doing things with my young son.

Jane

Jane Marriner

Job Title: Home Administrator Joined: 2014

I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.

Joyce

Joyce Sykes

Job Title: HouseKeeper Joined: 2008

I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.

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