The Grange Care Home

Whinbush Way, Darlington DL1 3PT
Review Us
9.6 112 Reviews
  • The Grange Care Home, Darlington
The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1155
  • Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carmen Miclea (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome.

Parking

  • Large Car park on site

The Grange Care Home Reviews (112)

9.6

The Grange Care Home has a Review Score of 9.6 (9.625) out of 10, based on 27 reviews in the last 2 years.
Over all time The Grange Care Home has 112 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Grange Care Home
  • 35
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Total of 112, showing 1-20
Review from Neil M (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89 year father has only been a resident at The Grange for four days, following a few months in hospital and a short stay in another care home. The week before he moved to The Grange we all had serious concerns that he had given up on life and despite all our efforts, he would not leave his bed, preferring
to sleep the days away. After only these four days at The Grange, my father has returned to his happy old self. The manager and her team have truly been amazing in motivating my father into engaging with other residents, taking pride in himself again and in just enjoying life again. My family and I can't thank the manager and her team enough for the amazing care they have already taken of my father and making sure his first week has been such a success.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you for taking the time to review our home . We are delighted at how quickly and well your father has settled in . You kind words are greatly appreciated and I will of course share them with the team .

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Review from J Y (Wife of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this care home for 1 1/2 years and I am very happy with his treatment and care. His carers are kind and they do their best to make each and every resident as comfortable as possible. My husband can be extremely difficult and they are patient and take time to help and reassure
him. The carers in this home need medals for their love and care.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you for taking the time to review our home and recognise the great care and service that The Grange team provide . Your kind words are greatly appreciated and I will of course pass them onto The Grange family

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Review from Lilian T (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in The Grange Care Home for approximately 2-and-a-half years. He was very happy and content from first going in, never questioning why he was in there. The staff were all lovely and caring, from management to all the staff. We had our little differences but overall we were happy and my
husband was content which helped me a lot, especially in his final days.
Reply from Paul Millar, Marketing Manager at The Grange Care Home

Please accept our deepest sympathy of the loss of your husband . Your kind words are much appreciated particulary recognising the great work that the management and staff provide and I will of course pass them on to The Grange team .

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Review from Susan R (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was referred to The Grange Care Home after being hospitalised. It had become apparent that she was no longer capable of looking after herself. The staff at The Grange have made her so welcome and the attention to detail for personal care is 100%. The staff and management are so friendly and pleasant,
always smiling and creating a lovely atmosphere in the home. They are also always available to answer any questions family members may have. The rooms and facilities are very clean and the home has plenty of well-organised rooms for residents and their visitors to relax. The food is excellent, with plenty of choice and drinks are always available. There are regular activities and sometimes live singers. All in all, I can now sleep at night, knowing that Mam is safe and secure and coming to no harm.
Reply from Paul Millar, Client Relations at The Grange Care Home

Thank you so much for your kind words and 5-star rating! We're so pleased to hear that your Mum is happy with the care and support they're receiving.

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Review from Sylvia A (Sister of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in The Grange Care Home nearly a year. He's had excellent care. The care that the management and staff have given him has been to a high standard. They're professional, friendly and polite.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your brother has received excellent care at The Grange and that our team has provided the high standard of professionalism, friendliness, and support that we always strive for. Ensuring the well-being and comfort of our residents is our top priority, and it's wonderful to know that you feel confident in the care he receives. If there's anything we can do, please don't hesitate to reach out. Your feedback means a lot to us!

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Review from Stephen M (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and friendly staff, just do a good job looking after the residents.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for your kind words and positive feedback about The Grange Care Home. We're delighted to hear that you find our team kind and friendly- it's always our goal to provide the highest level of care and support to our residents. Your appreciation means so much to us.

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Review from J R (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam initially went into The Grange Care Home temporarily after a three week hospital stay as she was unable to care for herself. After further assessment the decision was made that it would be safer for her to become a permanent resident. This decision was made far easier for our family as The Grange
offers a very caring atmosphere for both residents and relatives. Although mam was distressed at this decision a member of staff realised what was happening and dealt compassionately with the situation. Both management and carers are to be commended at this care home and I feel real peace of mind knowing that my mum is being so well cared for.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for sharing your experience. We're so pleased to know that The Grange Care Home provided such a compassionate and supportive environment for your mam and your family during this difficult transition. It's heartening to hear that the staff's care and understanding have brought you peace of mind. Your kind words are a true testament to the dedication of the team at The Grange.

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Review from Elaine G (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our opinion as a family of four The Grange Care Home is the perfect home for our lovely mum. The staff are outstanding. Carers are not only wonderful to Mum but also give great support to us as a family. Cleaners also are friendly and often have a little chat and also a lovely smile. Thank you The
Grange for all your support.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words! We're delighted to hear that you feel The Grange Care Home is the perfect home for your mum and that our team has provided such wonderful care and support to her and your family. It means the world to us to know our carers and cleaners are making a positive difference. We'll be sure to pass on your lovely feedback to the team. Thank you for trusting us with your mum's care!

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Review from Michael B (Brother of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at The Grange for six months. She has dementia. I'm so pleased to have found a care home for my sister where I know she is safe and happy. The Grange is, in my opinion, a really excellent care home, especially for dementia residents. The facilities and surroundings are
well adapted for dementia patients and the staff are caring and friendly. They go to great lengths to make the surroundings attractive and stimulating. I visit my sister most days for a quick visit with her dog and we always feel welcome.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your thoughtful and kind words about The Grange Care Home. We are truly delighted to hear how happy and safe your sister feels here- that's exactly what we strive for every day. Our team is dedicated to creating an environment that is not only secure but also stimulating and welcoming for all our residents, especially those living with dementia. It's wonderful to know that you've noticed and appreciated the effort we put into making The Grange a home where residents and their families feel at ease. We're so pleased that your visits with your sister and her dog are a joyful part of your routine, and it's a privilege to be part of those moments. Thank you for sharing your experience- it means a great deal to us and inspires us to continue providing the best possible care. If there's ever anything we can do to support you or your sister further, please don't hesitate to let us know.

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Review from Lesley C (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager keeps me up to date with all matters related to my mum. I am so relieved to know my mum in a place where she is cared for, valued and respected.
The Grange have a person centered approach, so my mum is seen and respected as a unique individual who's past and life story is integral to the
person she is now. It's not forgotten.
So the person is not lost.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and are honoured to care for your mum here at The Grange Care Home. Our team strives to ensure that every resident feels seen, valued, and respected, and it means the world to hear that you feel this care shines through. At The Grange, we believe that each individual's life story and unique journey are essential to their present and future care. Our person-centred approach is built upon recognising each resident's individuality and cherishing their memories, experiences, and identity. Your mum's story, and the person she is today, are at the heart of everything we do. Thank you again for your trust and for sharing such meaningful feedback. We remain committed to providing the compassionate and personalised care that you and your family deserve.

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Review from Jane L (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old dad has now been resident at The Grange for almost 18 months. His health has been up and down but at all times he is treated with the utmost care and respect by the staff who go out of their way to make Dad feel at home. As we his family live quite some distance away we are not able to
visit quite as often as we would like. However, we do keep in touch with regular video and phone calls and staff are always happy to facilitate these to keep up regular communication, which is so important. Thank you to the manager and her staff for all they do for our dad, which is very much appreciated.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your dad feels at home and is treated with the care and respect he deserves. Keeping families connected is incredibly important to us, so it's wonderful to know that our team has helped you stay in touch, even from a distance. Your appreciation means the world to us, and we'll continue to do our best for your dad. Thank you again!

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Review from A R (Son of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the service you offer. All of your staff are friendly and helpful. Nothing is too much trouble. They smile and talk to you. The building is set out so nice. Very much like a persons true home. If there is an issue, the staff act very fast to resolve any issues. I'm so happy my dad
is in your care. Thank you.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your lovely review. We're delighted to hear that you're pleased with the service and that our care team has made such a positive impact. It's incredibly important to us that The Grange feels like a true home for our residents, and your kind words mean a lot. Our staff always aim to go the extra mile, and it's wonderful to know they've been friendly, helpful, and quick to resolve any concerns.We're honoured to be entrusted with your dad's care, and we're always here to ensure he feels at home. Thank you again for your support.

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Review from David T (Respite Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being admitted to hospital by social workers was told by them to rehab to get my confidence back. The Grange is excellent and caring.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for your kind words - we're delighted to hear that The Grange has provided excellent and caring support to help you regain your confidence!

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Review from A T (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not want my Mim and Dad to leave here and go anywhere else. They are happy here and my sister and I are very happy visiting.
The staff are brilliant.
Reply from Home Manager, Home Manager at The Grange Care Home

Thank you so much for sharing your thoughts with us. We are thrilled to hear that your Mom and Dad are happy here at The Grange and that you and your sister enjoy visiting them. Our staff strives to create a warm and welcoming environment for all our residents and their families, and it means the world to us to know that we have met your expectations. We truly appreciate your kind words and are dedicated to continuing to provide exceptional care. Thank you for your trust and support!

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Review from Lesley B (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my mum while she's been residing at The Grange. She has come on leaps and bounds since arriving here and is walking independently, is relaxed and looks at home. The carers are brilliant, all very friendly, caring and knowledgeable about their residents. I've met
the manageress today who is also lovely. A big thank you to The Grange.
Reply from Home Manager, Home Manager at The Grange Care Home

Dear Lesley. Thank you so much for your heartfelt feedback! We are delighted to hear that your mum is thriving at The Grange. It is wonderful to know that she is walking independently, feels relaxed, and truly looks at home. Our carers take great pride in providing friendly, caring, and knowledgeable support to all our residents. We will pass on your kind words to our team. Your appreciation means a lot to us, and we are committed to continuing to provide the best care possible. Thank you for choosing The Grange!

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Review from Richard G (Son of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's my first experience of a nursing home so I can only say what I see. The staff are very friendly and helpful but I just don't think there is enough of them.
Reply from Home Manager, Home Manager at The Grange Care Home

Dear Richard, thank you for taking the time to share your observations and feedback about your first experience of a care home. You did tell me that it was a good experience, that Mom was comfortable and you stated that the support staff had also given you was incomparable. We genuinely appreciate your input and are pleased to hear that you find our staff friendly and helpful. We understand the perception that having enough staff is crucial to ensuring the well-being and comfort of our residents. We would like to reassure you that we are committed to maintaining sufficient staffing levels to provide the highest standards of care at all times. I would off happily talked you through the staffing ratios and how we ensure we always have enough staff on duty to provide personalized and attentive care to all. Always happy to help.

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Review from Melvyn A (Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Grange Care Home cannot be faulted. The staff and management go out of their way to make me feel at ease and have been there to sort out any problems or issues. They have supported me and helped me whereas I have had very little support from my GP surgery. The staff at the surgery on the switchboard
are not medically trained and therefore can only say very little to help. The food at The Grange is also very good and I get healthy portions.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for your kind words. We're delighted to hear that our staff and management have been able to provide the support and care you need. It's great to know you enjoy the food and feel well cared for at The Grange. Your feedback is truly appreciated and encourages us to continue delivering high-quality care.

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Review from W L (Sister-in-law of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a massive improvement to the cleanliness of the home, new carpets have made a massive difference. Love the sensory display and newly decorated lounge. All of this makes a better environment for residents, visitors, family and staff. Great relationship, communication between staff, residents
and visitors. Please could we have fitted sheets and more flannels.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

We're thrilled to hear that the enhancements at The Grange Care Home are making a positive impact! It's great that the new carpets, sensory display, and decor in the lounge are contributing to a more pleasant atmosphere for everyone. Strong relationships and clear communication are at the heart of what we do, so we are glad that stands out to you. Thank you for the feedback on the fitted sheets and flannels we appreciate your input and invite you to speak to the Home Manager, when you're next at The Grange.

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Review from D Y (Brother of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is bright, spacious with very friendly, caring staff. Food is good and entertainment is varied throughout the week.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your review. Were thrilled to hear that you appreciate the bright and spacious environment at The Grange, as well as the variety of our entertainment and the quality of our food. Our staff take great pride in creating a welcoming and caring atmosphere for everyone.

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Review from S I (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father went into the home for respite and a care needs assessment, following a period in hospital due to falls and confusion. He was there for 3 weeks. The manager and all the staff were very caring and responsive to his needs. Dad was very confused and delirious, the staff understood how to look
after him and put his mind at rest. The only reason he didn't remain in the home was that I wanted to find a home nearer to me so that I could visit more often.
Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for sharing your experience with us. We're touched by your kind words and are delighted to hear that your father received compassionate and responsive care during his time at The Grange Care Home. It's heartwarming to know that our team was able to provide comfort and support to him during his period of confusion and delirium. We understand your desire to find a care home closer to you for more frequent visits, and we wish you both the very best in finding the perfect fit. Thank you again for entrusting us with your father's care.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for The Grange Care Home is calculated as follows: ( (219 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 315 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Carmen

Carmen Miclea

Job Title: Manager Joined: 2013

I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.


Out of work, I enjoy doing things with my young son.

Jane

Jane Marriner

Job Title: Home Administrator Joined: 2014

I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.

Joyce

Joyce Sykes

Job Title: HouseKeeper Joined: 2008

I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.

Frequently Asked Questions about The Grange Care Home

What types of Care is The Grange Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Grange Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at The Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grange Care Home to the centre of Darlington?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

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