The Grange Care Home, Darlington, Durham
The Grange Care Home, Darlington, Durham
The Grange Care Home, Darlington, Durham

The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.

Group: Burlington Care

Person in charge: Dolores Pooley (Home Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 The Grange Care Home has a Review Score of 8.4 (8.423)

The Review Score of 8.4 (maximum of 10) for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for The Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for The Grange Care Home is calculated as follows: ( (220 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 300 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.703 Points relating to the number of positive Reviews for The Grange Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14.8 Target = 0.203

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Resident / Service User
    3
  • Son-in-law of Resident/Service User
    2
  • more

My mother has been in The Grange for about two years now, In all this time we have been very impressed with all the staff. The care and attention shown to all the residents is excellent. The building is well looked after and every effort is made to keep the residents active. We have no hesitation in recommending this care home to anyone else.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very satisfied with the care and attention my Mother is receiving by the care workers and ancillary staff at The Grange.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has settled in. He has been there since 13th January. He joins in with the activities now and is happy there. The staff are very caring and always speak to you when you go in and out and come to the room too.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The carers at this home go way beyond the normal. They cared for my mother for nearly six years. During this time, they kept her fed, clean and entertained. They chatted with her constantly making sure she was happy. At the end of her days, they made sure she was kept clean and changed her constantly so that she was comfortable. If no member of her family was sat with her, then a carer was even though their working day was over which was extremely appreciated. I cannot express my thanks enough to these lovely ladies who cared for my mother.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's always difficult for relatives and for the individual involved to contemplate a care home on a long term basis, so finding the most suitable one is a must. My wife and I visited unannounced, four homes in Darlington and of the four we were most impressed by The Grange. The manager and staff were very welcoming, the residents looked well cared for and settled. My mother in law enjoyed her five months in The Grange and I can honestly state that The Grange is a care home where the staff really care.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister was in this care home since November 2015, and had the utmost care and treatment, from staff and management. She made friends with some of the patients, which she had not made with other people for many years. She was happy and settled here, which made us pleased, as in her own flat she was lonely and friendless. I would recommend this care home to anyone.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has dementia and has been in the home since November 2015. My wife was 75 on the 11th of June 2016. The home put on a buffet style tea for her and made her a birthday party, we all sat in the dining room with other residents, had a great time.
I can't thank the staff from the management to the domestics, they are all caring and friendly to all. I can't fault this home its 101%. They treat me as if I was one of them and can't do enough for me. This home is A1.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to express my thanks to the carers at The Grange for their kind and considerate treatment of my mother. They were always professional and treated her with dignity and respect. They were also cheerful and friendly in their manner when caring for her. All in all they helped to make her time there as pleasant as possible whilst providing a high level of care.

How likely would you be to recommend The Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Our mother was cared for at The Grange for nearly 6 years. When she first arrived and was active she joined in a range of activities and her general health improved with good food and exercise and human contact. Towards the end of her life when she needed more gentle and intensive attention the carers were attentive, thorough and loving. Our mother was allowed to live her life to the end at The Grange. She was always happy there, feeling secure and well looked after. We are very grateful.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in The Grange for about a year. He has a beautiful room, clean very well cared for. The staff were marvelous, so kind and caring. My dad was a man who liked to laugh, was very kind and he loved all the staff. My dad had his 90th birthday on 1/2/16. They made him a cake we had a lovely tea, we were always made welcome to stay, lunch or tea. My dad passed away 9/5/16 in hospital. When I informed The Grange I was just bowled over with the reaction of the staff. They all cried and said how much my father would be missed. So many of them attended his funeral, I can't thank them enough for their kindness, caring and such genuine grief at his passing. I thank them with all my heart.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my sister-in-law usually once a month, she had family living nearby so daily had visitors, she often spoke of the care she received at this home. This care continued for several years owing to her serious disability until her death.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Staff very honest and trustworthy, listen to what you say and try best to remedy the situation. All together time my mum has been here i have no complaints and would be very happy to recommend The Grange to future residents.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff don't harass me into doing things i don't want to do. The food is nice, there is a variety, clean, tidy. Staff look after me well and they are nice to everyone and kind. They never raise their voices in a bad way. There is nothing that i don't like about the place.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is my first visit and the staff and manager have made me very welcome. Mum has had very good care and the staff are very patient with her. It is very nice to see mum happy and well cared for.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Arrived 11.30am, buzzed to get in. Shown Grans room and told about facility/exits etc. Then introduced to gran! Staff all went out of their way to advise us, familiarise us with the environment, show us around. Went for a walk in the gardens with gran, had a specially arranged lunch with her in a private dining area (lovely!) and met some of her new friends. The Grange Care Home is a lovely, friendly, quite personal place, that I am so happy to have seen gran settling into. Thanks!

How likely would you be to recommend The Grange Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It was a breath of fresh air after all the bad publicity to come across The Grange care home. The management and staff could not have done more to make my mum feel at home, also myself during these trying times. I found the grange exceptionally clean with no odours a credit to the management and staff. I would personally recommend The Grange care home to all family and friends.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am the husband of a resident of the home and I have found the care, the patience and kindness of the staff given is excellent indeed. The activities, the social staff give is very very good indeed. The cleaning staff are second to none, no foul smells like some homes have, very clean indeed. The management are very helpful in everyway. To sum it all up a very good home and well run, all I can say is thank you very much well done!

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife is in The Grange. We looked at several homes and The Grange was the nicest. She chose a lovely garden room and it is perfect. The staff are all angels. I cannot fault the home it is wonderful. I would recommend The Grange 100%, we have no complaints at all it is a wonderful place.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently been admitted to The Grange initially for respite care. She has settled in well. The staff have helped her settle in well and supported her through this. She has recently been assessed as needing permanent care and I am happy for her to stay at The Grange. The whole process has gone better than I even could have imagined in what has been a difficult time.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Standard of nursing care is very good and the mental stimulation she receives is innovative and well thought out. The home is always very clean and the outdoor space has been recently improved including the garden which is beneficial to all of the residents. I have already recommended The Grange to a friend. Overall the standard I would describe as excellent. My mother in law's health and mental well being has improved beyond what she was when she came over a year ago and has made our lives a lot easier. Thank you.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am currently waiting for a larger room. The manager has said I can have the next available one, once I have this I am going to bring in some items of my own furniture to make my room more like the flat I previously had. I am very happy here and I would love to stay.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been coming to the grange for the past 12 years and I absolutely love it here, the staff are so lovely and everyone treats you nice. I would have no hesitation in recommending it at all. My husband really feels happy when I am here and it gives him a break.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care my mother is receiving at the Grange. The staff are all very caring and spend lots of time with her. The building itself is modern and clean. Meals are very varied and healthy. I would recommend this highly.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good environment, caring staff who go out their way to help. Excellent range of activities for everyone from arts and crafts to mobility and exercise classes to keep everyone active. Lovely outdoor garden area for residents to enjoy as well as visiting friends and family.

How likely would you be to recommend The Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have only been visiting this home for a short time so I don't really think I can make judgement regarding recommending it to others.
The one lady which I have warmed to and that my friend has settled with is a credit to the company.

How likely would you be to recommend The Grange Care Home? Neither Unlikely or Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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