The Grange Care Home

Whinbush Way, Darlington DL1 3PT
Review Us
9.6 119 Reviews
  • The Grange Care Home, Darlington
The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.
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Care Provided by The Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1155
  • Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Grange Care Home to find out the exact price for your requirements.

Contact The Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carmen Miclea (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome.

Parking

  • Large Car park on site

The Grange Care Home Reviews (119)

9.6

The Grange Care Home has a Review Score of 9.6 (9.621) out of 10, based on 33 reviews in the last 2 years.
Over all time The Grange Care Home has 119 reviews.

Overall Experience
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  • 33
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Date Published
  • 119
  • 11
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Reviewer Connection to The Grange Care Home
  • 36
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  • 10
  • 7
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  • 3
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  • 2
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Total of 119, showing 1-20
Review from Christopher H (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are kind, patient, and genuinely caring. They treat residents with dignity and respect and always take the time to listen. Communication with family members is good, and nothing ever feels like too much trouble.
The home is always clean and well maintained. Communal areas, rooms, and bathrooms
are kept to a high standard, which is reassuring and creates a pleasant environment for residents and visitors alike.
The level of care is excellent. My mum's individual needs are clearly understood and met, and she is treated as a person, not just a resident. Staff are attentive, professional, and compassionate at all times.
Meals are varied, nutritious, and well presented. Residents are offered choices, and dietary needs are catered for. My mum enjoys the food and is encouraged to eat and drink well.
The rooms are comfortable, homely, and well equipped. They are kept tidy and feel personal rather than clinical
Reply from Rachael Dunseath, Head of Marketing at The Grange Care HomeThanks you for taking the time to leave a lovely and comprehensive review. We will pass on the comments our team who will be happy to hear that Mum is enjoying life in our home.
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Review from Nev T (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor I am always made to feel very welcome and my mam is happy here and is comfortable also she enjoys the friendliness from all the staff. The seniors are very approachable to chat and give feedback. In short I enjoy coming to The Grange and my visits are always long. Many thank to all.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . It is a joy caring for your Mum . Your kind words are much appreciate dand I will of cours share them with the team . You are always welcome at The Grange
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Review from Charlotte H (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived in March this year and settled in straight away! Everyone knew her by name almost instantly. I can't praise The Grange highly enough: clean, caring, entertaining + good communication with families. Every family member or friend that has visited says what a lovely place it is and comment
how happy she is. Her own good sized room with an en-suite and wide corridors for her walker - what's not to love!
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . It is a pleasure to care for your Mum and we are delighted at how quickly she settled in .
Your kind words are greatly appreciated and I will of course share them with The Grange family .
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Review from P L (Son of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and competent staff with an overriding feeling of "care" emanating from the staff towards all of the residents.
Mum is certainly being looked after with good activities and interaction for her. All good and, as a family, we are reassured that mum is being looked after both empathetically
and professionally.
I have given full marks for value for money rather than "I don't know"; all care is expensive but also, how do you put a value on a "loved ones" care, you can't. Providing they are happy and well cared for then that has to be value for money as far as myself and family are concerned; we are happy for mum to be a resident and part of the The Grange family.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for choosing The Grange for your Mums care and taking the time to recognise the fabulous staff team . Your kind words are greatly appreciated and I will of course share them with The Grange family .
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Review from D P (Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care home good and friendly staff are very helpful.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Grange Team
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Review from M P (Wife of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are looking afar him well the staff are nice and friendly and are good to talk to and get answer.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Grange team .
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Review from Ken B (Husband of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very helpful very plesant good at there job Activities my wife did not take part in them was not able to.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with The Grange team
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Review from Doug W (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for about 7 months and in that time hes been very well looked after in difficult circumstances, the staff are professional, compassionate, helpful and keep me informed of any changes in my dads circumstances. I would and have recommended The Grange to people.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home and recognising the great service that The Grange family provide . Your kind words are greatly appreciated and I will of course pass them on to the team .
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Review from D I (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident here a the wonderful grange in Darlington for many years my trust in this care home is unbelievable high the manager Carmen and her staff go beyond their job roles it's truly amazing the relationship they have with their residents I have and will never worry about
Bettys care they love her as I do and also they have been so kind to allow me overnight stay as she is not in best of health it's like home from home please if your looking for a place for your loved one pop in and see for yourself I can 100% recommend this care home above the others in Darlington give your loved ones the best care possible to go to the Grange Darlington I also want to say a massive thank you to them all for everything and to mention Kingsley who was amazing with Betty if you want the best choose this care home and have peace of mind for your loved ones many thanks again Dawn
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . It is a pleasure to care for your mother in law . Your kind words are greatly appreciated and I will of course share them with The Grange family .
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Review from Neil M (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89 year father has only been a resident at The Grange for four days, following a few months in hospital and a short stay in another care home. The week before he moved to The Grange we all had serious concerns that he had given up on life and despite all our efforts, he would not leave his bed, preferring
to sleep the days away. After only these four days at The Grange, my father has returned to his happy old self. The manager and her team have truly been amazing in motivating my father into engaging with other residents, taking pride in himself again and in just enjoying life again. My family and I can't thank the manager and her team enough for the amazing care they have already taken of my father and making sure his first week has been such a success.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home . We are delighted at how quickly and well your father has settled in . You kind words are greatly appreciated and I will of course share them with the team .
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Review from J Y (Wife of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this care home for 1 1/2 years and I am very happy with his treatment and care. His carers are kind and they do their best to make each and every resident as comfortable as possible. My husband can be extremely difficult and they are patient and take time to help and reassure
him. The carers in this home need medals for their love and care.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you for taking the time to review our home and recognise the great care and service that The Grange team provide . Your kind words are greatly appreciated and I will of course pass them onto The Grange family
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Review from Lilian T (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in The Grange Care Home for approximately 2-and-a-half years. He was very happy and content from first going in, never questioning why he was in there. The staff were all lovely and caring, from management to all the staff. We had our little differences but overall we were happy and my
husband was content which helped me a lot, especially in his final days.
Reply from Paul Millar, Marketing Manager at The Grange Care HomePlease accept our deepest sympathy of the loss of your husband . Your kind words are much appreciated particulary recognising the great work that the management and staff provide and I will of course pass them on to The Grange team .
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Review from Susan R (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was referred to The Grange Care Home after being hospitalised. It had become apparent that she was no longer capable of looking after herself. The staff at The Grange have made her so welcome and the attention to detail for personal care is 100%. The staff and management are so friendly and pleasant,
always smiling and creating a lovely atmosphere in the home. They are also always available to answer any questions family members may have. The rooms and facilities are very clean and the home has plenty of well-organised rooms for residents and their visitors to relax. The food is excellent, with plenty of choice and drinks are always available. There are regular activities and sometimes live singers. All in all, I can now sleep at night, knowing that Mam is safe and secure and coming to no harm.
Reply from Paul Millar, Client Relations at The Grange Care HomeThank you so much for your kind words and 5-star rating! We're so pleased to hear that your Mum is happy with the care and support they're receiving.
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Review from Sylvia A (Sister of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in The Grange Care Home nearly a year. He's had excellent care. The care that the management and staff have given him has been to a high standard. They're professional, friendly and polite.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your brother has received excellent care at The Grange and that our team has provided the high standard of professionalism, friendliness, and support that we always strive for. Ensuring the well-being and comfort of our residents is our top priority, and it's wonderful to know that you feel confident in the care he receives. If there's anything we can do, please don't hesitate to reach out. Your feedback means a lot to us!
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Review from Stephen M (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and friendly staff, just do a good job looking after the residents.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for your kind words and positive feedback about The Grange Care Home. We're delighted to hear that you find our team kind and friendly- it's always our goal to provide the highest level of care and support to our residents. Your appreciation means so much to us.
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Review from J R (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam initially went into The Grange Care Home temporarily after a three week hospital stay as she was unable to care for herself. After further assessment the decision was made that it would be safer for her to become a permanent resident. This decision was made far easier for our family as The Grange
offers a very caring atmosphere for both residents and relatives. Although mam was distressed at this decision a member of staff realised what was happening and dealt compassionately with the situation. Both management and carers are to be commended at this care home and I feel real peace of mind knowing that my mum is being so well cared for.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for sharing your experience. We're so pleased to know that The Grange Care Home provided such a compassionate and supportive environment for your mam and your family during this difficult transition. It's heartening to hear that the staff's care and understanding have brought you peace of mind. Your kind words are a true testament to the dedication of the team at The Grange.
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Review from Elaine G (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our opinion as a family of four The Grange Care Home is the perfect home for our lovely mum. The staff are outstanding. Carers are not only wonderful to Mum but also give great support to us as a family. Cleaners also are friendly and often have a little chat and also a lovely smile. Thank you The
Grange for all your support.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you so much for your kind words! We're delighted to hear that you feel The Grange Care Home is the perfect home for your mum and that our team has provided such wonderful care and support to her and your family. It means the world to us to know our carers and cleaners are making a positive difference. We'll be sure to pass on your lovely feedback to the team. Thank you for trusting us with your mum's care!
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Review from Michael B (Brother of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at The Grange for six months. She has dementia. I'm so pleased to have found a care home for my sister where I know she is safe and happy. The Grange is, in my opinion, a really excellent care home, especially for dementia residents. The facilities and surroundings are
well adapted for dementia patients and the staff are caring and friendly. They go to great lengths to make the surroundings attractive and stimulating. I visit my sister most days for a quick visit with her dog and we always feel welcome.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you so much for your thoughtful and kind words about The Grange Care Home. We are truly delighted to hear how happy and safe your sister feels here- that's exactly what we strive for every day. Our team is dedicated to creating an environment that is not only secure but also stimulating and welcoming for all our residents, especially those living with dementia. It's wonderful to know that you've noticed and appreciated the effort we put into making The Grange a home where residents and their families feel at ease. We're so pleased that your visits with your sister and her dog are a joyful part of your routine, and it's a privilege to be part of those moments. Thank you for sharing your experience- it means a great deal to us and inspires us to continue providing the best possible care. If there's ever anything we can do to support you or your sister further, please don't hesitate to let us know.
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Review from Lesley C (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager keeps me up to date with all matters related to my mum. I am so relieved to know my mum in a place where she is cared for, valued and respected.
The Grange have a person centered approach, so my mum is seen and respected as a unique individual who's past and life story is integral to the
person she is now. It's not forgotten.
So the person is not lost.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and are honoured to care for your mum here at The Grange Care Home. Our team strives to ensure that every resident feels seen, valued, and respected, and it means the world to hear that you feel this care shines through. At The Grange, we believe that each individual's life story and unique journey are essential to their present and future care. Our person-centred approach is built upon recognising each resident's individuality and cherishing their memories, experiences, and identity. Your mum's story, and the person she is today, are at the heart of everything we do. Thank you again for your trust and for sharing such meaningful feedback. We remain committed to providing the compassionate and personalised care that you and your family deserve.
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Review from Jane L (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old dad has now been resident at The Grange for almost 18 months. His health has been up and down but at all times he is treated with the utmost care and respect by the staff who go out of their way to make Dad feel at home. As we his family live quite some distance away we are not able to
visit quite as often as we would like. However, we do keep in touch with regular video and phone calls and staff are always happy to facilitate these to keep up regular communication, which is so important. Thank you to the manager and her staff for all they do for our dad, which is very much appreciated.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your dad feels at home and is treated with the care and respect he deserves. Keeping families connected is incredibly important to us, so it's wonderful to know that our team has helped you stay in touch, even from a distance. Your appreciation means the world to us, and we'll continue to do our best for your dad. Thank you again!
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for The Grange Care Home is calculated as follows: ( (263 Excellents x 5) + (98 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 385 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Carmen

Carmen Miclea

Job Title: Manager Joined: 2013

I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.


Out of work, I enjoy doing things with my young son.

Jane

Jane Marriner

Job Title: Home Administrator Joined: 2014

I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.

Joyce

Joyce Sykes

Job Title: HouseKeeper Joined: 2008

I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.

Frequently Asked Questions about The Grange Care Home

What types of Care is The Grange Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Grange Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at The Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grange Care Home to the centre of Darlington?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

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