The Grange Care Home

Whinbush Way, Darlington DL1 3PT
Review Us
9.6 116 Reviews
  • The Grange Care Home, Darlington
The Grange Residential Care Home is dedicated to offering both residential and dementia care.

This modern facility has seventy-four bedrooms, with some suitable for people with mobility issues, and is always well-staffed to ensure that residents can always receive carers' attention at any time of the day or night.

Located in a pleasant area of Darlington, service users are supported in continuing their personal freedoms in the local community and within the home itself.
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Care Provided by The Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1155
  • Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1210

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Grange Care Home to find out the exact price for your requirements.

Contact The Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carmen Miclea (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome.

Parking

  • Large Car park on site

The Grange Care Home Reviews (116)

9.6

The Grange Care Home has a Review Score of 9.6 (9.600) out of 10, based on 30 reviews in the last 2 years.
Over all time The Grange Care Home has 116 reviews.

Overall Experience
  • 80
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Date Published
  • 116
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Reviewer Connection to The Grange Care Home
  • 35
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  • 10
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Total of 116, showing 21-40
Review from Richard G (Son of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's my first experience of a nursing home so I can only say what I see. The staff are very friendly and helpful but I just don't think there is enough of them.
Reply from Home Manager, Home Manager at The Grange Care HomeDear Richard, thank you for taking the time to share your observations and feedback about your first experience of a care home. You did tell me that it was a good experience, that Mom was comfortable and you stated that the support staff had also given you was incomparable. We genuinely appreciate your input and are pleased to hear that you find our staff friendly and helpful. We understand the perception that having enough staff is crucial to ensuring the well-being and comfort of our residents. We would like to reassure you that we are committed to maintaining sufficient staffing levels to provide the highest standards of care at all times. I would off happily talked you through the staffing ratios and how we ensure we always have enough staff on duty to provide personalized and attentive care to all. Always happy to help.
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Review from Melvyn A (Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Grange Care Home cannot be faulted. The staff and management go out of their way to make me feel at ease and have been there to sort out any problems or issues. They have supported me and helped me whereas I have had very little support from my GP surgery. The staff at the surgery on the switchboard
are not medically trained and therefore can only say very little to help. The food at The Grange is also very good and I get healthy portions.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for your kind words. We're delighted to hear that our staff and management have been able to provide the support and care you need. It's great to know you enjoy the food and feel well cared for at The Grange. Your feedback is truly appreciated and encourages us to continue delivering high-quality care.
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Review from W L (Sister-in-law of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a massive improvement to the cleanliness of the home, new carpets have made a massive difference. Love the sensory display and newly decorated lounge. All of this makes a better environment for residents, visitors, family and staff. Great relationship, communication between staff, residents
and visitors. Please could we have fitted sheets and more flannels.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeWe're thrilled to hear that the enhancements at The Grange Care Home are making a positive impact! It's great that the new carpets, sensory display, and decor in the lounge are contributing to a more pleasant atmosphere for everyone. Strong relationships and clear communication are at the heart of what we do, so we are glad that stands out to you. Thank you for the feedback on the fitted sheets and flannels we appreciate your input and invite you to speak to the Home Manager, when you're next at The Grange.
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Review from D Y (Brother of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is bright, spacious with very friendly, caring staff. Food is good and entertainment is varied throughout the week.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you so much for your review. Were thrilled to hear that you appreciate the bright and spacious environment at The Grange, as well as the variety of our entertainment and the quality of our food. Our staff take great pride in creating a welcoming and caring atmosphere for everyone.
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Review from S I (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father went into the home for respite and a care needs assessment, following a period in hospital due to falls and confusion. He was there for 3 weeks. The manager and all the staff were very caring and responsive to his needs. Dad was very confused and delirious, the staff understood how to look
after him and put his mind at rest. The only reason he didn't remain in the home was that I wanted to find a home nearer to me so that I could visit more often.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for sharing your experience with us. We're touched by your kind words and are delighted to hear that your father received compassionate and responsive care during his time at The Grange Care Home. It's heartwarming to know that our team was able to provide comfort and support to him during his period of confusion and delirium. We understand your desire to find a care home closer to you for more frequent visits, and we wish you both the very best in finding the perfect fit. Thank you again for entrusting us with your father's care.
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Review from Jane L (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old dad has been a resident at The Grange for 8 months now after becoming unable to manage at home. Unfortunately, his health is declining due to old age but he has settled in now. I am just back from my latest visit and took the opportunity to sit down with the Home Manager, who took me
through his extremely comprehensive care plan which was greatly reassuring. Dad is losing weight and has very little appetite. We discussed his food preferences and she agreed to ensure that dad would be offered his particular food preferences each day as an alternative to the daily menu. She involved a senior staff member and one of the kitchen staff in the discussion to ensure dad’s wishes would be met. Very reassuring. I raised a concern about dad’s low mood at times and she arranged a visit by dad’s GP. I would highly recommend The Grange and would like to pass on my thanks to the Home Manager and every member of her team for their commitment, compassion and excellent level of care.
Reply from Carmen Miclea, Home Manager at The Grange Care HomeThank you for your review. I am pleased to be able to reassure you and all our families that all of the resident's care is our utmost priority at all times. I will pass on your kind words to all of our amazing team. Much appreciated.
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Review from G H (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is generally cold as is last in line to receive.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for your positive review of The Grange Care Home. We apologise for any inconvenience caused regarding food temperature and meal service timing. We appreciate your feedback and are taking steps to ensure all residents receive warm and timely meals. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.
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Review from Nicola L (Wife of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My personal experience with all the different staff members at The Grange Care Home has been very positive.
My husband has been a resident for 2.5 years, he has advanced dementia and requires help with every aspect of day to day care.
The staff met his needs with care and respect, which isn’t always
an easy task as he can become quite angry due to his dementia.
I know the staff will contact me if they have any concerns. I have the upmost respect for all of them.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for sharing your thoughts and experiences with The Grange Care Home. We are deeply touched by your kind words and grateful for the trust you've placed in us to care for your husband. Our care team is committed to providing compassionate care and support to all our residents, especially when faced with the challenges of advanced dementia. We understand how important clear and open communication is, and we're glad to hear that our efforts to keep you informed and involved have been meaningful. Your recognition means a lot to our team, and it motivates us to continue our work with dedication and respect. Thank you once again for your support and for being an important part of our community.
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Review from L O (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to The Grange recently. From the very 1st meeting with the assistant manager, I had a good feeling about the place. I visited 3 times, once just on spec, before I made my decision and had the same impression each time. Since they moved in the staff could not have been better. They treat
the residents with kindness and respect and are very supportive of me as well since the process of my parents not being able to look after themselves and having to move to care is quite overwhelming. One parent has settled quite well and is smiling and telling me they are happy, I couldn’t ask for more than that. My other parent is still adjusting and there have been a couple of incidents, both when I was visiting and when I wasn’t the staff reacted so professionally and are being proactive in establishing the source of the issues and getting appropriate help. From the manager to the carers, housekeepers, maintenance team and the admin staff everyone is supportive and wants to do the best for the residents.
Reply from Jackie Brook, Business Development at The Grange Care HomeThank you so much for sharing your experience with us! We're thrilled to hear that your parents have settled in well at The Grange and that you've had such positive interactions with our team. Your kind words mean a lot to us, and we're committed to providing the best care possible for your loved ones. If you ever need anything, please don't hesitate to reach out.
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Review from B G (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happing with the care received for my husband, there's always someone there to ask if I have a query. Staff are always friendly and I like the choice of activities.
Reply from Jackie Brook, Care Relationships at The Grange Care HomeThank you for sharing your positive feedback about The Grange Care Home in Darlington. We're delighted to hear that you're happy with the care provided for your husband. Our team is committed to being attentive and friendly and we're glad you appreciate the variety of activities offered. If you ever have any questions or suggestions, please feel free to reach out.
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Review from Derek B (Mother of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has just recently moved into the home so at the moment can’t say too much but what I have it seems to be very good. The carers treat mom very well. All the ones I have spoken to are very nice and caring. My mom will settle in here quite nicely. My mom is 104 so a little bit goes a long way. Thank
you.
Reply from Carmen Miclea, Home Manager at The Grange Care HomeThank you for your kind words about The Grange Care Home! We're thrilled to hear your mom is settling in well. Our team is dedicated to providing the best care, and we appreciate your trust in us. If you ever have questions or need assistance, feel free to reach out. We look forward to making your mom's stay here exceptional.
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Review from K S (Respite Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Grange is a lovely home with caring competent staff. The room was clean and spacious, with plenty of activities to do.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeMany thanks for taking the time to review our home. It was a privilege to care for you. Your kind words are greatly appreciated and I will of course pass them on to The Grange team.
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Review from June L (Friend of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Lovely coffee morning, well done.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeDear June, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course share them with The Grange family.
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Review from C I (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum got transferred from the hospital on six-week respite care with a review to permanent residency. Mum was extremely nervous, understandably, as was I. She has been treated with love and respect since she arrived. Mum is now settled in fantastically and I am really relieved she is here.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to The Grange team.
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Review from June E (Friend of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Grange Care Home welcoming to visitors. My friend is well cared for and considerately supported. The weekly coffee morning is a well-organised event. The staff are fabulous with everyone.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeDear June,
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Grange team.
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Review from Linda T (Cousin of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a coffee morning - very impressed by the care and dedication of the whole team who clearly are dedicated to the residents and have their best interests at heart. The interactions with residents are wonderful and it clearly makes a difference to have a stimulating environment.
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Review from John H (Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, excellent. There has been some misunderstanding regarding my medical condition recently but the home has been quick to resolve this, which is to their credit. This home is one of the best in the area and I hope it will continue to be so in the long term future.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeDear John,
Many thanks for taking the time to review our home. It is our pleasure to care for you and are delighted that your recent issue was dealt with promptly. Your kind words are greatly appreciated and I will of course pass them on to The Grange family.
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Review from Patricia G (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just moved my mum to The Grange Care Home as her needs have become more and she just wasn’t managing in the supported care of living independently.
After one week she has improved and is eating and drinking and very settled. All the carers are lovely with her and take time to get to know and
understand her needs both mentally and physically.
I don’t normally write reviews, however really pleased to see such an improvement in Mum’s wellbeing in one week.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeDear Patricia, many thanks for taking the time to review our home. We are delighted that your mum has settled in so well and has shown such a fast improvement. Your kind words are greatly appreciated and I will of course pass them on to The Grange family.
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Review from Chris H (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Grange Care Home, I would like to thank them for their excellent support and regular communication of my stepmum's health and well-being during the last three years during the Covid-19 pandemic. All staff and management were professional and helpful.
I am always impressed that no matter who I speak
to on visits, all staff always know the whereabouts of my stepmum.
I always feel reassured that her care is in good hands. My stepmum suffers from dementia. As a result, she is totally dependent on the care of the home. The management always advises me of any changes in condition. I am always kept up to date with reviews and the management are always available to discuss any concerns me or family have.
The home has bright and cheerful rooms and a quiet secure garden. The garden is ideal for visits.
The family and I are totally satisfied with The Grange, we admire the hard work and extreme patience of the staff.
Thank you.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeDear Chris, many thanks for taking the time to review our home. It is our pleasure to care for your step mum. Your kind words are greatly appreciated and I will of course pass them on to The Grange family.
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Review from C M (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to The Grange following a prolonged hospital stay. The team there did a great job of getting Mum settled after the disruption of the move and she is now comfortable, happy and well cared for. The manager and the team obviously care a great deal about their residents and their welfare,
which gives me and my family great peace of mind in entrusting them with Mum's ongoing care.
Reply from Paul Millar, Marketing Manager at The Grange Care HomeMany thanks for taking the time to review our home. It is our pleasure to be able to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to The Grange family.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for The Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for The Grange Care Home is calculated as follows: ( (233 Excellents x 5) + (94 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 350 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Carmen

Carmen Miclea

Job Title: Manager Joined: 2013

I have worked at The Grange for 8 years. I am very outgoing and enjoy helping our residents to be looked after as they would wish to be and making The Grange a Home from Home.


Out of work, I enjoy doing things with my young son.

Jane

Jane Marriner

Job Title: Home Administrator Joined: 2014

I have worked at the Grange as the home administrator for over 7 years.
Outside of work I enjoy doing Crafts and seeing my grandkids.

Joyce

Joyce Sykes

Job Title: HouseKeeper Joined: 2008

I have worked at the Grange for over twelve years. I started as a domestic then worked as an Activity coordinator before becoming Housekeeper. I enjoy working at the Grange and helping to look after the residents. Last year, 2020, I was presented with a Company Award recognising my achievements at the Grange.

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