The Grange Care Home

My mother has been a resident at the Grange for over 5 years. I first selected the Grange amongst other homes because of its cleanliness and the caring attitude that was presented to me. I have not been disappointed. My mother has been well looked after by the caring staff. I think it is relevant that many of the staff have been there throughout my mothers stay, which would suggest that they find it a good working environment. The last 2 years have been very challenging with covid, but my mother continued to receive good care. Sadly, she has just died but I have to say that the end of life care given to her was excellent and made a difficult time for her and me that much easier. Thanks.

The Grange care home have been amazing with my mother, who has dementia. She is always clean, her medical needs are always tended to and she loves the staff and has a lovely friendship with all of them. I have also noticed the staff keep her active in mind and body. The care home itself is always clean and tidy. It has been hard during lockdown with no visiting but the staff have always been accomodating with all of the family. I was very apprehensive initially with having to put my mother in a care home as I had never had a grandparent or anyone else in a care home but my worries were quickly eased with all of the care and help that The Grange care home have given us all, as a family. I would highly recommend The Grange care home in Darlington.

So much care and attention are given to my Mum and the family.

Mum has spent a few weeks in respite after Dad was taken into hospital after having a stroke. Mum is enjoying her time there and the carers and manager have been extremely helpful, caring and understanding with both Mum and the family during this very difficult time. Mum is really enjoying the activities and the staff are really making her feel at home.

Overall, Mum is cared for in an excellent, caring manner. Staff are very attentive and ensure she is comfortable at all times, often helping with eating and drinking. She is assessed regularly and always pulls through from any health issues, due to the caring nature of the staff. She feels safe and is looked after extremely well.

My brother-in-law is sensory impaired and has lived in The Grange for three years now. All the staff are marvellous with him and have really taken the time to get to know him. He is very happy there and very well looked after. Staff are all very friendly and caring. We have peace of mind, knowing he is well looked after.

My father has been in a number of care and respite facilities over the past few years and the Grange is the best home he has been in so far. Very caring staff, who are well organised, giving me the confidence he is being well looked after.

I visited Mother in the care home's lounge for the first time in a year. Today was her Mother's Day; missed it last year! She was happy to hold hands; she loved her card and present, she was the same Mother that I held hands with a year ago. The care staff kept her safe, nursed her back to health when she was poorly and made it possible for her to hold my hands again. Thank you.

We recently lost my amazing grandad; he really was a cheeky chap. From the moment he went into The Grange Care Home, we, as a family, knew he was truly in the best care. We couldn’t have asked for him to be cared for any better. The last year has been undoubtedly hard for you as a care home, but I can truly say I felt the carers looked after him as if we was one of their own family, and for us, this has brought such comfort.

As a nurse myself, I know the pressure that goes alongside caring for people during Covid, I have been so impressed with the high-quality standard of care I have seen from your staff, the compassion is evident in all members of the team I have met, this is obviously a vocation not only a job, and that really does show. I really can't put into words how much him being with you in the latter days of his life meant to us as a family, knowing he was surrounded by people who knew him and truly did care for him.

Thank you for continuing to care for my grandma; you are amazing.

It's difficult to do a review when you live so far away, in a time of Covid, but my mum seems to be as happy as she can be given her condition and always tell me on the phone, which has been our main contact over the past year, that she's happy. The staff are usually very nice and helpful, particularly two ladies. And if I don't get through to a staff member working with Mum, the manager always gets back with all updates on how she's doing.

I will not be able to do a full review of The Grange as since Dad was admitted, I have been unable to come inside, other than the pod. However, I have been especially impressed by the staff who have WhatsApp'd me randomly to chat with Dad. They have been very accommodating when my sister and I have rung asking for support to contact him too. Also, if we ring asking for someone to go and give Dad support during a confessed episode, they respond quickly. Staff are so willing to go the extra mile and keep families informed and are patient and friendly.

My mother has been a resident for over two years, and at the age of 96, she is thriving. She receives great care, good nutrition and frequent actives. I recommend The Grange. Thank you.

My mother entered The Grange Care Home shortly after Christmas 2020. Within a few weeks, we were in lockdown, and I was unable to visit the home. It is very difficult for me to give an overall assessment, so I can only make a judgement based on that short period of time and my links to the home via telephone. The home has been very quick to inform me of any problems with my mother, and I am pleased with the care she is receiving.

I have found all staff to be pleasant, polite and helpful in any enquiries I have made about my aunt. They have also been very cheerful in what is considered the most depressing and difficult times that anyone has had to face in recent history!

From the moment I telephoned enquiring about emergency respite care to now (a month on), I have experienced friendly, professional and dignified response in all my dealings with The Grange. Management, seniors and carers alike have made a difficult time as reassuring as possible with many 'going the extra mile' as possible. This would have been wonderful; but to do it in the middle of a pandemic and treat both my aunt and myself with humanity, care and understanding and keep us in regular contact is amazing. They sometimes take a while to answer the phone, but every aspect of care has been attended to - I'd certainly recommend them!

The staff have looked after Mum over this last very trying 12-months. Their care and support have been exceptional under very difficult times. Mum is now on full nursing care after fracturing her leg and is now unable to walk and support herself.

First experience of care facilities, but reassured by management and staff who are supportive, knowledgable and experienced. Staff, no matter their role, are friendly and show genuine concern and affection for the resident and their families. It has made a difficult decision much more bearable.

My mother is quite happy here, after taking a while to settle in. The staff take good care of her both socially and medically. I have regular access, bearing in mind current Covid restrictions. All in all, very satisfactory.

They continued to provide an extremely high level of care during an extremely frightening period of time. How they continued to retain their positivity and friendliness during these past months, I don't know, but I can't find words to express my gratitude to each one of them.

The Grange has been "home" to my mother for 11-years. The staff have made the transition from normal family life to living alone as a widow and frightened by dementia. Mum has been in more need over the past few years as her dementia has advanced. Understanding, care and patience play an important part in daily life in the home, and it's vital for families to be assured their loved one is given the best care possible.