Grosvenor Park Care Home

Burnside Road, Darlington DL1 4SU

Grosvenor Park Care Home is situated on Burnside Road in Darlington and is within easy reach of local shops, public transport and other amenities.

The service provides residential care for people who need support with everyday activities such as personal care.

In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

With a dedicated activities coordinator in place, there are always activities taking place in and out of the home for residents to enjoy. Activities include day trips, regular church services and arts and crafts.   

The home has strong links with the local community and has regular visits from the local primary school.

Group: Four Seasons Health Care

Person in charge: Angela Hird (Home Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grosvenor Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Grosvenor Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.686 for Grosvenor Park Care Home is calculated as follows: ( (96 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 137 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.41 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.2 Target = 0.410

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Grosvenor Park Care Home has a Review Score of 9.1 (9.096) from 12 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grosvenor Park Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grosvenor Park Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I have lived in Grosvenor Park Care home since June 2017. The staff are very friendly and helpful and nothing is too much bother. My room is an excellent size and is able to hold all my extras (e.g. wheelchair, walking aid etc) without it looking and feeling cramped. The entertainment is good but I am not pressured to feel I have to attend everything. I would recommend this home to others.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home responded to this review on 15 Mar 2018:

Thank you, Joyce, for your feedback about your experience at Grosvenor Park Care Home. We are happy to hear it has been so positive! We appreciate all of your feedback and if there is anything more we can do please do not hesitate and reach out to us. Thank you once again for your comments and for the recommendation. Have a wonderful day.

Dad has been here for 2 years now and enjoys it. He says he is well looked after. The only issue was at Christmas a present bottle of wine went missing but this was soon rectified by the boss.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home responded to this review on 08 Sep 2017:

Thank you, Colin, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience, and are always approachable to discuss any further needs.

Clean, friendly, welcoming staff. Very homely. Staff are always professional and very helpful.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home responded to this review on 05 Sep 2017:

Thank you for your kind comments about your recent experience at Grosvenor Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I would like to tell everyone that is looking for a care home that I would recommend Grosvenor Park Care Home to anyone. I have been here for 10 years and I could not be happier. It is a lovely place to live. The management is great too.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home responded to this review on 05 Sep 2017:

Thank you, Patricia, for your kind comments about your recent experience at Grosvenor Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you are so pleased with the quality of our care. We are so happy that you are part of our family! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am very happy and settled since I have been here just over 18 months. The staff and management are top quality. Thank you for all you do!

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home responded to this review on 01 Sep 2017:

Thank you, June, for your kind comments about your experience at Grosvenor Park Care Home. We are pleased to hear that you are happy and have settled into the family at Grosvenor Park Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a fantastic day!

Whenever I have visited dad, the staff here have always been pleasant and helpful. They will always give you information when needed. They are a good team of people and work hard under pressure due to staffing issues at times.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A quality care home where the staff are extremely friendly. The home itself is well maintained and smells nice! They have taken great care of both my mum and dad even finding time to sit and chat with them. As a visitor, we were told to treat the home like mum and dads house. My only issue is that the staff are only paid minimum wage.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Always find the staff very good and friendly. Always happy to help. My mam likes staying in Grosvenor Park.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has never been happier since losing dad in 2001. We are happy that she is safe and well looked after.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

I have very much appreciated the care given by the above care home to my friend. She was in care for six years and the care given was excellent.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father-in-law was in Grosvenor Park for a total of 8 weeks. He sadly passed away on 4 February 2016. During his stay at Grosvenor Park, he was so happy and content, well cared for, enjoyed his food (he was very fussy), loved being looked after by having a shave, shower, etc. The staff clearly thought a lot about him as there was a few who had tears the day he died. The staff lined up in the corridor when he left and several attended his funeral. The humility and empathy they showed to Bill and his family was truly wonderful.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum is very happy and very well cared for at Grosvenor Park. She loves the food and chats with the residents and staff. The staff are always very approachable and eager to assist with any queries we have when visiting.

How likely would you be to recommend Grosvenor Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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