Grosvenor Park Care Home

Burnside Road, Darlington DL1 4SU
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9.6 62 Reviews
  • Grosvenor Park Care Home, Darlington
Grosvenor Park Care Home provides accommodation for young and old people in need of nursing or personal care, including people living with dementia and physical disabilities.

The home houses up to 61 residents across two floors who are fully supported by a kind and caring team of staff. Residents are supported to have maximum choice and control over their lives and their care, and are supported in the least restrictive ways possible.

Meals are varied and nutritious and take into account residents' preferences and dietary needs.

Residents have access to a wide range of activities, both at the home and in the wider community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1202
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1202

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Grosvenor Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Angela Hutchinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority/Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors always welcome

Parking

  • Large Free Car park on site

Grosvenor Park Care Home Reviews (62)

9.6

Grosvenor Park Care Home has a Review Score of 9.6 (9.586) out of 10, based on 20 reviews in the last 2 years.
Over all time Grosvenor Park Care Home has 62 reviews.

Overall Experience
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Reviewer Connection to Grosvenor Park Care Home
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Total of 62, showing 21-40
Review from Colin C (Husband of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has recently experienced slight swallowing difficulties. The Grosvenor Park team responded promptly and appropriately and arranged for a S.A.L.T team to visit and address my wife's problem. This resulted in an immediate adjustment to her dietary needs and has been implemented. After consultation,
it has also been decided to transfer my wife by hoist, in order to secure her safety and that of staff.
Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Riverside team.

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Review from G F (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely fantastic. They all really care about their residents, and the monitoring by seniors is spot on, with a brilliant teamwork structure in effect. The seniors go above and beyond their call of duty to ensure what needs to be done is done. My mum recently had a crisis, and the
senior in charge, took full responsibility, and when unable to reach me by phone after calling four times went to my house and sent a family member of hers out to look for me, where she suspected I may be. Mum was taken to hospital after this staff member deemed it necessary to call emergency paramedics, and as Mum was extremely poorly, this was totally the right move. This was also the 2nd time a similar had occurred. All the staff are very aware and on the ball, and I am so glad I chose this home for my mum. The manager is also fully aware at all times of all that is going on, as seems very 'hands-on' and involved with both her staff and residents. Cannot fault this place at all. Perfect.
Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Many thanks for taking the time to review our home. It is our privilege to care for your Mum, and we are delighted that she is back with us. We are very proud of the team at Grosvenor and how they constantly go above and beyond in their duties. Your kind words are greatly appreciated, and I will, of course, pass these on to the manager and the Grosvenor family.

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Review from Patricia C (Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Grosvenor Park Care Home since 2007 and I have been very happy. All of the staff are very good, Also, if you have problems management will help you. I would like to thank the activity lady for coming to the home. She has done a wonderful job.
Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Dear Patricia, many thanks for taking the time to review our home. It is our pleasure to care for you and we love having you with us .Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Grosvenor.

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Review from John H (Resident) published on 29 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted to care after the hospital discharged me and I was assessed as needing 24-hour care by Social Services. My experience at Grosvenor Park Care Home was excellent. All involved in my care have done their very best to look after me, for which I am very grateful. The manager was very careful
to make sure my needs were met and went out of her way to help me many times. I am very grateful for her help and also for her administrator.
Reply from Paul Millar, Marketing Manager at Grosvenor Park Care Home

Dear John, many thanks for taking the time to review our home. It was our pleasure to care for you and we are delighted that your experience at Grosvenor Park was a positive one.
I will of course pass on your comments to the manager and the team.

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Review from J G (Grandson of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is nice the staff are always happy my nan seems happy all the time I'm so happy she is being looked after well. The manager is very kind always chats to me always there to talk. I give this care home 5 stars.
Reply from Shellene Armstrong, P A at Grosvenor Park Care Home

Many thanks for your review and feedback for Grosvenor Park Care Home.

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Review from Kathryn P (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and warm friendly family-like atmosphere. They provide my mother with loving and attentive help.
Reply from Shellene Armstrong, PA at Grosvenor Park Care Home

Many thanks for your feedback and review for Grosvenor Park Care Home.

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Review from A W (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
N/A, unable to access the care home due to COVID restrictions so unable to comment on these accurately.
Pod visits only behind plastic screens until Covid restrictions are lifted.
Reply from Shellene Armstrong, PA at Grosvenor Park Care Home

Many thanks for your review and feedback for Grosvenor Park Care Home.

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Review from P R (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring staff showing love and understanding to mom during a difficult period of her life healthwise. Thank you.
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Review from Linda S (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 3 years and the staff have always treated her with care and respect, so she can retain her dignity. Any questions I have are answered fully and straight away, nothing is too much trouble.
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Review from K D (Daughter of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care of a relative with complex mental health needs. Staff friendly and always willing to help.
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Review from K C (Daughter-in-law of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my mother-in-law at the care home and found it to be a wonderful experience. The staff were fantastic and very caring, they clearly care passionately about the people they care for. It was a joy and pleasure to visit her in such a caring environment.
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Review from I W (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very pleasant, helpful and caring.
Home very clean and rooms good.
Good selection of food.
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Review from J R (Sister of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleaased with the care that my sister receives. The staff attend to her needs promptly and with care. They are all pleasant to our family.
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Review from Anthony S (Son-in-law of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very experienced and caring and will put themselves out for you. The home is very clean and fit for purpose. The meals are of an excellent standard.
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Review from A W (Sister of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are most pleased with the care that our sister receives. The staff are pleasant to her and our family and attend to her needs promptly and with care.
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Review from R C (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and attentive. The facility is clean and well organised. Good communication.
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Review from L S (Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care taken.
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Review from Lyn C (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to place my mum into a home. Visited ten plus care homes in the area. Grosvenor was the home I felt happy with as safe, clean and tidy. Smiling staff and very helpful manager. Can always discuss decisions with staff and always get resolved. The excellent care received during Covid-19 has been
very hard but know my mum is well looked after.
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Review from Jane L (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed for a week while he has a care package out in place at his home. He felt welcomed and secure. He said the staff were kind and friendly. Special thanks to the staff for the guidance to ensure that my dad had a comfortable stay. Thank you.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Jane, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from E S (Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since admission when I was in severe pain and pretty helpless, I have felt safe and secure. Every effort was made to make me comfortable. Over the months I have improved but am now a permanent resident.
I feel happy. Staff are great - and the atmosphere is also great. What is more, my family are pleased
and relieved.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.586 for Grosvenor Park Care Home is calculated as follows: ( (160 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 237 Ratings = 4.586
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Angela

Angela Hutchinson

Job Title: Care Home Manager Joined: 2012

Angela Hutchinson - Care Home Manager at Grosvenor Park Care Home


With over two decades of service at Grosvenor Park Care Home, Angela Hutchinson has been a cornerstone of the home since its opening. Starting as a carer, Angela’s dedication and hard work have seen her rise through the ranks, becoming the home manager in 2012.


Angela holds a Level 5 NVQ in Health and Social Care Management, showcasing her expertise and leadership skills. Her commitment to ensuring the highest standard of care is evident in every aspect of the home’s daily operations, and her certificate is displayed in the office as a testament to her qualifications.


Angela’s deep connection with Grosvenor Park, combined with her wealth of experience, creates a nurturing and supportive atmosphere where residents receive the compassionate, person-centred care they deserve.

Grosvenor

Grosvenor Park

Job Title: The Care Team

Meet the team at Grosvenor Park Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor Park Care Home to verify any information. View our terms and conditions. Grosvenor Park Care Home has an Enhanced Service - more info.