Grosvenor Park Care Home

My mum is very settled at Grosvenor Park and the staff treat her with dignity and as an individual. The staff are friendly and understanding and approachable. I am always made to feel very welcome when I visit and have got to know the staff well. I am confident that my mum is well looked after and should there be any concerns for her welfare that members of her family would be informed.

The bathroom wasn't cleaned properly when I first arrived. The food requirements wasn't fully catered for. All staff were excellent. I was made to feel so welcome. The main complaint was the cleanliness of the kitchen in the residents' dining area, the microwave, toaster and kettle were dirty, filthy until they got a new one and the inside lid of the kitchen bin was never cleaned, it was filthy.

Management checked regularly to make sure I was satisfied with my care.

Overall staff work very hard to care for residents and relatives.

My wife has recently experienced slight swallowing difficulties. The Grosvenor Park team responded promptly and appropriately and arranged for a S.A.L.T team to visit and address my wife's problem. This resulted in an immediate adjustment to her dietary needs and has been implemented. After consultation, it has also been decided to transfer my wife by hoist, in order to secure her safety and that of staff.

This care home is absolutely fantastic. They all really care about their residents, and the monitoring by seniors is spot on, with a brilliant teamwork structure in effect. The seniors go above and beyond their call of duty to ensure what needs to be done is done. My mum recently had a crisis, and the senior in charge, took full responsibility, and when unable to reach me by phone after calling four times went to my house and sent a family member of hers out to look for me, where she suspected I may be. Mum was taken to hospital after this staff member deemed it necessary to call emergency paramedics, and as Mum was extremely poorly, this was totally the right move. This was also the 2nd time a similar had occurred. All the staff are very aware and on the ball, and I am so glad I chose this home for my mum. The manager is also fully aware at all times of all that is going on, as seems very 'hands-on' and involved with both her staff and residents. Cannot fault this place at all. Perfect.

I have been in Grosvenor Park Care Home since 2007 and I have been very happy. All of the staff are very good, Also, if you have problems management will help you. I would like to thank the activity lady for coming to the home. She has done a wonderful job.

I was admitted to care after the hospital discharged me and I was assessed as needing 24-hour care by Social Services. My experience at Grosvenor Park Care Home was excellent. All involved in my care have done their very best to look after me, for which I am very grateful. The manager was very careful to make sure my needs were met and went out of her way to help me many times. I am very grateful for her help and also for her administrator.

The home is nice the staff are always happy my nan seems happy all the time I'm so happy she is being looked after well. The manager is very kind always chats to me always there to talk. I give this care home 5 stars.

Very caring and warm friendly family-like atmosphere. They provide my mother with loving and attentive help.

Pod visits only behind plastic screens until Covid restrictions are lifted.

Excellent caring staff showing love and understanding to mom during a difficult period of her life healthwise. Thank you.

My mum has been a resident for 3 years and the staff have always treated her with care and respect, so she can retain her dignity. Any questions I have are answered fully and straight away, nothing is too much trouble.

Fantastic care of a relative with complex mental health needs. Staff friendly and always willing to help.

We visited my mother-in-law at the care home and found it to be a wonderful experience. The staff were fantastic and very caring, they clearly care passionately about the people they care for. It was a joy and pleasure to visit her in such a caring environment.

Good selection of food.

We are very pleaased with the care that my sister receives. The staff attend to her needs promptly and with care. They are all pleasant to our family.

The staff are very experienced and caring and will put themselves out for you. The home is very clean and fit for purpose. The meals are of an excellent standard.

We are most pleased with the care that our sister receives. The staff are pleasant to her and our family and attend to her needs promptly and with care.

Staff are friendly and attentive. The facility is clean and well organised. Good communication.