Grosvenor Park Care Home

Burnside Road, Darlington DL1 4SU
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9.6 62 Reviews
  • Grosvenor Park Care Home, Darlington
Grosvenor Park Care Home provides accommodation for young and old people in need of nursing or personal care, including people living with dementia and physical disabilities.

The home houses up to 61 residents across two floors who are fully supported by a kind and caring team of staff. Residents are supported to have maximum choice and control over their lives and their care, and are supported in the least restrictive ways possible.

Meals are varied and nutritious and take into account residents' preferences and dietary needs.

Residents have access to a wide range of activities, both at the home and in the wider community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1202
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1202

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Grosvenor Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Angela Hutchinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority/Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors always welcome

Parking

  • Large Free Car park on site

Grosvenor Park Care Home Reviews (62)

9.6

Grosvenor Park Care Home has a Review Score of 9.6 (9.586) out of 10, based on 20 reviews in the last 2 years.
Over all time Grosvenor Park Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grosvenor Park Care Home
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Total of 62, showing 41-60
Review from P M (Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring. Food is fair but bland. Lack of stimulation, apart from TV and rare activities.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for your comments about Grosvenor Park Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Review from J V (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Grosvenor Park Care Home for approximately three years, She was nervous at first and unsure what to expect but the staff spent time with her to make sure she settled well.
The staff know my mum very well and keep me well informed of her care. They have adjusted their care given
as her condition progresses.
Staff are professional, caring, helpful and nothing is a problem. I would highly recommend this care home.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Grosvenor Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from K J (Granddaughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcoming.
Plenty of activities, such as; coffee morning.
My grandmother is well cared for.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Janice F (Niece of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt seems happy and well cared for.
Thank you.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Janice, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Margaret H (Friend of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a friend visiting, I find Grosvenor Park excellent. My friend seems very happy.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Margaret, for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from N J (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been and am very happy with the care Mam receives. The girls are very good, hardworking and compassionate to Mam.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from L H (Niece of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is looked after very well. It was coffee morning and coffee and food were excellent.
Staff very good.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.

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Review from Carol L (Friend of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a qualified nurse who has worked in many care homes for an agency so I feel I am in a good position to comment. I enjoy visiting my friend in somewhere where it is clean. The staff are friendly and have time to stop and talk. The bells are always answered promptly and I am made to feel welcome.
Also, the staff seem content - well done.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Carol, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Norma M (Niece of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with this home and the kind of care she is receiving.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Norma, for letting us know how we are doing at Grosvenor Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Karen W (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is my experience that Grosvenor Park Care Home is one of the best homes in the area. The care provided is excellent, the staff are friendly and it is spotlessly clean.
My dad says it's like a five-star hotel. It eases the pressure off the family to know he is safe, happy and well looked after.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Karen, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sonya C (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here and I don't want to move.
Reply from Ronnie Cavanagh, Marketing at Grosvenor Park Care Home

Thank you, Sonya, for your feedback following your experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Joyce R (Resident) published on 15 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lived in Grosvenor Park Care home since June 2017. The staff are very friendly and helpful and nothing is too much bother. My room is an excellent size and is able to hold all my extras (e.g. wheelchair, walking aid etc) without it looking and feeling cramped. The entertainment is good but
I am not pressured to feel I have to attend everything. I would recommend this home to others.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you, Joyce, for your feedback about your experience at Grosvenor Park Care Home. We are happy to hear it has been so positive! We appreciate all of your feedback and if there is anything more we can do please do not hesitate and reach out to us. Thank you once again for your comments and for the recommendation. Have a wonderful day.

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Review from Colin S (Son of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been here for 2 years now and enjoys it. He says he is well looked after. The only issue was at Christmas a present bottle of wine went missing but this was soon rectified by the boss.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you, Colin, for your comments about your recent experience at Grosvenor Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience, and are always approachable to discuss any further needs.

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Review from B D (Sister of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, friendly, welcoming staff. Very homely. Staff are always professional and very helpful.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you for your kind comments about your recent experience at Grosvenor Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from June W (Resident) assisted by family/friend published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and settled since I have been here just over 18 months. The staff and management are top quality. Thank you for all you do!
Reply from Ronnie Cavanagh, Digital Marketing Executive at Grosvenor Park Care Home

Thank you, June, for your kind comments about your experience at Grosvenor Park Care Home. We are pleased to hear that you are happy and have settled into the family at Grosvenor Park Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a fantastic day!

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Review from Rachel B (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A quality care home where the staff are extremely friendly. The home itself is well maintained and smells nice! They have taken great care of both my mum and dad even finding time to sit and chat with them. As a visitor, we were told to treat the home like mum and dads house. My only issue is that the
staff are only paid minimum wage.
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Review from Michael H (Son of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I have visited dad, the staff here have always been pleasant and helpful. They will always give you information when needed. They are a good team of people and work hard under pressure due to staffing issues at times.
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Review from Frank H (Son of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff very good and friendly. Always happy to help. My mam likes staying in Grosvenor Park.
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Review from Carol H (Daughter of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has never been happier since losing dad in 2001. We are happy that she is safe and well looked after.
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Review from Mary H (Friend of Resident) published on 25 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very much appreciated the care given by the above care home to my friend. She was in care for six years and the care given was excellent.
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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Grosvenor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.586 for Grosvenor Park Care Home is calculated as follows: ( (160 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 237 Ratings = 4.586
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor Park Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Angela

Angela Hutchinson

Job Title: Care Home Manager Joined: 2012

Angela Hutchinson - Care Home Manager at Grosvenor Park Care Home


With over two decades of service at Grosvenor Park Care Home, Angela Hutchinson has been a cornerstone of the home since its opening. Starting as a carer, Angela’s dedication and hard work have seen her rise through the ranks, becoming the home manager in 2012.


Angela holds a Level 5 NVQ in Health and Social Care Management, showcasing her expertise and leadership skills. Her commitment to ensuring the highest standard of care is evident in every aspect of the home’s daily operations, and her certificate is displayed in the office as a testament to her qualifications.


Angela’s deep connection with Grosvenor Park, combined with her wealth of experience, creates a nurturing and supportive atmosphere where residents receive the compassionate, person-centred care they deserve.

Grosvenor

Grosvenor Park

Job Title: The Care Team

Meet the team at Grosvenor Park Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor Park Care Home to verify any information. View our terms and conditions. Grosvenor Park Care Home has an Enhanced Service - more info.