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Heatherdale

Grey House, South Broomhill, Morpeth, Northumberland NE65 9RT
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Heatherdale, Morpeth
Heatherdale, Morpeth
Heatherdale, Morpeth

Heatherdale is a luxury residential care home, situated in the village of Broomhill in Morpeth. The beautiful home sits in private grounds, in the small, quiet village in the heart of Northumberland. The home boasts award-winning gardens, homely interiors and idyllic surroundings. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable...  

Care Provided by Heatherdale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,180£1,100 - £1,180
Residential Dementia Care£1,100 - £1,180£1,099 - £1,180

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

Contact Heatherdale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Allison Moore (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Heatherdale Reviews (72)

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9.8

Heatherdale has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years. Over all time Heatherdale has 72 reviews.

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Review from Lindsey B (Daughter of Resident) published on 10 August 2026 Submitted via Website
Overall Experience
All the staff at Heatherdale are amazing. The care, consideration, love, and compassion they have shown to my mam and all our family has been incredible. I cannot fault the support we have all received throughout the two years Mam has been with them.

In addition, during Mam's final days, hours, and minutes, the kindness, dignity, and unwavering support shown to her and to our family meant more than words can express. They made an incredibly difficult time a little easier, ensuring Mam was comfortable, cared for, and surrounded by compassion until the very end. We will always be grateful for everything they did for her and for us.

Reply from Gary Ganley, Admissions Officer at Heatherdale

Thank you for your kind words and for taking the time to share your experience of Heatherdale. We are pleased that your mam and family felt so well supported throughout her time with us. It means a great deal to hear that our team provided the care, compassion and dignity that were important to...  

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Review from Susan C (Daughter of Resident) published on 21 July 2026 Submitted via Postal Card
Overall Experience

Heatherdale was the only care home my mam was happy to go to for respite. The staff were all lovely and helpful, and genuinely cared for my mam. The manager was so helpful and supportive in my mam's last few weeks, going above + beyond to help us.

Reply from Gary Ganley, Admissions Officer at Heatherdale

Thank you for your lovely review. We are so pleased that your mam felt happy and comfortable staying with us at Heatherdale. Your kind words about our team and manager mean a great deal, we're so thankful to have been able to support you and your mum during such a sensitive time. Your kind words...  

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Review from L P (Niece of Resident) published on 8 July 2026 Submitted via Website
Overall Experience

The staff team at Heatherdale are amazing. Nothing is too much bother for them. Our Aunty is well cared for!!! The staff team in the office are also excellent. A personal shout out to Rebecca for all her kind assistance too!!!

Reply from Gary Ganley, Admissions Officer at Heatherdale

Thank you so much for taking the time to review Heatherdale. It is fantastic to hear that you have had a positive experience of care with us, and that your entire family have felt so supported by our wonderful staff. We will ensure to pass your kind words on to the wider Heatherdale team.

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Review from Helen B (Wife of Resident) published on 15 June 2026 Submitted via Website
Overall Experience

The staff are so caring with my husband who has Alzheimer's disease. He attends every Thursday and is really well supported and looked after at Heatherdale. All the staff are friendly and welcoming to myself and my husband. I really recommend the service they offer.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

Thank you for taking the time to leave such a lovely review of our home. It is fantastic to hear that both you and your husband are having a positive experience of care with us here at Heatherdale, and that the hard work and dedication of our staff is helping your husband to feel settled. We will ensure to pass your kind words on to the rest of the Heatherdale team.

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Review from Michael T (Husband of Resident) published on 12 June 2026 Submitted via Website
Overall Experience
My wife has been resident.at Heatherdale since December 2024.
I cannot express how absolutely impressed I am by her standard of care, the extreme kindness of all.the staff, the cleanliness, activities for residents and absolute minute attention to detail in monitoring their health , weight and dietary requirements. Regular nourishing meals are provided in very pleasant surroundings and even the garden is always a source of interest. Themed events to entertain the residents fully involve everyone in fancy dress etc

I feel very happy knowing my wife is in such a warm ,friendly and safe environment. I cannot praise Allison and all her staff highly enough for.the excellent environment they have created. Highly recommend Heatherdale to anyone seeking a top quality residential Care Home for their loved one

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

Thank you so much for taking the time to leave such a lovely review of our home! It is fantastic to hear that you and your loved ones have had such a positive experience of care with us here at Heatherdale, and it is clear that this is a making a difference to your wife's life. We are grateful for...  

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Review from Sandra D (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card
Overall Experience

Words cannot describe the whole hearted care, love, respect, and compassion the whole team at Heatherdale gave to my mam. In her last few days, they also gave us their support, and absolutely nothing was a bother. They kept us fully informed and helped us through the process of her passing with kindness and love. The whole team at Heatherdale are 100% the best.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

Thank you for taking the time to share your experience of Heatherdale. We are very sorry to hear about the passing of your mother, and hope that the support you received from the wider Heatherdale team brought you and your family some comfort during this difficult time. Thank you for trusting us with your mum's care - it was our privilege to be there for you all.

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Review from Wendy M (Daughter of Resident) published on 22 April 2026 Submitted via Website
Overall Experience
Heatherdale is a wonderful place. The staff are excellent, they are called carers, & they genuinely care.

My Mum is so happy there, which helps me knowing she is cared for, safe & well fed. Nothing is a bother. I really can't thank them enough

Reply from Wellburn Care Homes, Marketing Executive at Heatherdale

Thank you for taking the time to review our home. It's fantastic to hear that your mother has settled into life in her new home. Our team prides themselves on delivering the best possible level of person-centred care, and it is clear that this has made a big difference to both your mum's life, and your family's too. We'll ensure your kind words are passed onto the rest of the Heatherdale team.

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Review from Judith G (Daughter of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

I can't speak highly enough of Heatherdale. My Mam is cared for to the highest standard and nothing is too much trouble for the staff. My Mam always has a smile on her face and loves being part of Heatherdale. The food is always lovely and the cleanliness is always very high.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

What a wonderful review! We're so pleased to hear your mother has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've...  

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Review from Richard C (Husband of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My wife has been in Heatherdale 1 year and half, I cannot thank them enough for the genuine love, care and consideration they give to my wife. The management and all staff are always there for me when I visit they always have a smile and a friendly chat, they show understanding and empathy towards myself and my family. Thank you.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

Thank you for taking the time to review our home. It's fantastic to hear that your wife has settled into life in her new home. Our team prides themselves on delivering the best possible level of person-centred care, and it is clear that this has made a big difference to both your wife's life, and your family's too. We'll ensure your kind words are passed onto the rest of the Heatherdale team.

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Review from Linda F (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience
I cannot speak highly enough of the staff and the care that is given at Heatherdale. It is welcoming and inclusive, a real home from home. Nothing is too much trouble. My step father has challenges and this home is meeting them with care and respect, not only for him but also the wider family.

I am so grateful to all the staff for their care and attention.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

Thank you so much for taking the time to leave such a lovely review of our home! It's fantastic to hear that your step faher has settled in so well and is loving life in his new home. Our staff takes great pride in delivering the highest possible level of person-centred care, and it's clear that...  

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Review from P D (Niece of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

The staff are very friendly. There is always plenty of activities for the residents to take part in. No one is left out, no matter what their disability is.

Reply from Wellburn Care Homes, Admissions Officer at Heatherdale

Thank you for sharing your positive experience! We're delighted to hear that our staff's friendliness and the diverse activities we offer have made a meaningful impact. We'll ensure to pass these kind words on to the team at Heatherdale!

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Review from Gordon F (Son of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

My mother spent nearly 3 years in Heatherdale & throughout that time she was very well looked after. All of the staff & management were very professional & when my mother deteriorated & lost the ability to walk, they were happy to keep her at the home even though it meant extra work for them. There was always a full progreamme of entertainment and activities and birthfays & special occaions were always celebrated. Myself & my family would like to express our gratitude to everyone including in the care of my mother.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

Thank you for taking the time to leave such a heartfelt review of your experience with us at Heatherdale. It's fantastic to hear that your mother was content here, and that our staff went above and beyond to help create such a positive care experience. We deeply value your appreciation for our...  

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Review from J B (Niece of Resident) published on 5 May 2025 Submitted via Postal Card
Overall Experience

Support from Heatherdale is good and my Aunt has been giving care to support a range of health needs. This is flexible to her changing needs, to help inform a best interest decision. Heatherdale is a warm, welcoming place, beautifully clean and seasonally decorated with friendly and genuinely caring staff. They love what they do and deserve a 10/10 review. We have been happy with the care given and wish them all the best for more positive reviews.

Reply from Wellburn Care Homes, Marketing Assistant at Heatherdale

What a wonderful review! We're so pleased to hear your aunt has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've...  

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Review from Debbie R (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

My father went to live at Heatherdale after a sudden decline in his health meant he could no longer stay in his own home. The staff made him feel very welcome, right from the beginning. His room was bright and clean and had a view over the beautiful gardens. Dad was able to join in activities when he was well enough and thoroughly enjoyed himself, there was always something going on when we visited. Dad loved the food and the meals were always well presented and tempting. I cannot praise the staff enough for their care of Dad. He became very poorly and they always treated him with care and dignity. They always went the extra mile for him. Every member of staff is kind, caring and approachable. They always found time to answer our questions and reassure us. Heatherdale is a lovely home with brilliant staff and I will always be grateful to them for making my Dad's last few weeks stress free and comfortable.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.

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Review from I B (Grandson of Resident) published on 28 October 2024 Submitted via Website
Overall Experience
I want to express my deep gratitude to the staff at Heatherdale for their exceptional care of my grandmother. They have made a challenging transition much easier for our family.

Thank you to the entire team for your dedication and kindness. You truly create a welcoming and caring environment for both residents and families.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.

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Review from Alison G (Daughter of Resident) published on 16 October 2024 Submitted via Website
Overall Experience
I would like to express my gratitude for the care you are giving my Mam in Heatherdale.
All the staff are amazing you can see the passion they have for their jobs and residents.

I would like to thank you all for the support you have given me without that this journey would have been so much harder.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

Thank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.

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Review from S B (Relative of Resident) published on 17 June 2024 Submitted via Postal Card
Overall Experience
My relative has been a resident at Heatherdale for 6 weeks respite care and has received excellent care and support.
She has been very well cared for and all of the staff are very kind and helpful.

Particular praise for the manager who keeps me very well informed with difficult decisions and navigating the care which my relative receives.

Reply from Wellburn Care Homes, Marketing & Activities at Heatherdale

We are thrilled to hear that your relative has had a positive experience during their 6-week stay with us at Heatherdale. We're grateful for your feedback on their kindness and helpfulness. We're also pleased to hear that our manager has been able to provide you with the information and support you...  

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Review from A F (Son-in-law of Resident) published on 12 June 2024 Submitted via Postal Card
Overall Experience

The staff and atmosphere at Heatherdale always give you reassurance that your loved one is being cared for by a professional, caring and kind organisation. Well done to all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale

Thank you for your lovely review of Heatherdale. We're thrilled to hear that you are happy with the quality of care your loved one is receiving and we will make sure to pass on your kind words to the rest of the team.

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Review from J G (Grandson of Resident) published on 24 January 2024 Submitted via Website
Overall Experience

For the two months I have been visiting, the care home and staff have been excellent and made a difficult transition very pain free. They support the resident and family very well and answer questions quickly and effectively.

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Review from Helen G (Daughter of Resident) published on 27 November 2023 Submitted via Website
Overall Experience
It will be a hard task to write a review which does justice to the love, care and support my father was shown when he became a resident at Heatherdale. From the moment you enter Heatherdale you can feel the warmth and affection between the staff and residents and the sense of community that exists.

From the very start, the manager and her staff made the transition for my father from living independently at home into residential care as stress-free and happy as they possibly could. Any request no matter how trivial was answered with the manager's unswerving response that this was now my father's home so of course his wishes would be complied with. The compassion and professionalism shown by the manager and every member of her staff cannot be praised highly enough. The respect and welcome shown by all of them to everybody who enters Heatherdale and the obvious pride they have in their home is a glowing testament to the love and hard work they all share. With my gratitude always for your kindness.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 July 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Heatherdale.

Meet the Team (2)

Allison Moore
Allison MooreJob Title:Home ManagerJoined: 2004

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, she was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.

Qualifications:
- HSC Level 4

- LMC Level 4

Lisa Charlton
Lisa CharltonJob Title:Deputy ManagerJoined: 2000

Lisa joined the Heatherdale Team when she left school 27 years ago. When Wellburn Care purchased the home in 2000, Lisa decided to remain at Heatherdale and “give the new company a chance!” She was promoted to Team Leader in 2003. Allison tried on many occasions to persuade Lisa to apply for the post of Deputy Manager, and finally, in March 2023, Lisa agreed to give the post a try and has never looked back. She finds the role rewarding and learns something new every day.

Lisa holds an NVQ Level 2 & 3 and a Level 3 in Leadership and Management.

Frequently Asked Questions about Heatherdale

What types of Care is Heatherdale registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherdale have?

There are 36 Single Rooms.

What are the Facilities & Services at Heatherdale?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Heatherdale to the centre of Morpeth?

9.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service -more info.