Heatherdale

Grey House, South Broomhill, Morpeth NE65 9RT
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Top 20 carehome certificate
9.5 65 Reviews
  • Heatherdale, Morpeth
Heatherdale is a luxury residential care home, situated in the village of Broomhill in Morpeth. The beautiful home sits in private grounds, in the small, quiet village in the heart of Northumberland. The home boasts award-winning gardens, homely interiors and idyllic surroundings. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Heatherdale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Heatherdale, and discover your kind of home.
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Care Provided by Heatherdale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1180
  • Self-Funded Residential Dementia Care: £1100 – £1180
  • RESPITE Self-Funded Residential Care: £1100 – £1180
  • RESPITE Self-Funded Residential Dementia Care: £1099 – £1180

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Heatherdale to find out the exact price for your requirements.

Contact Heatherdale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heatherdale to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Allison Moore (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Heatherdale Reviews (65)

9.5

Heatherdale has a Review Score of 9.5 (9.530) out of 10, based on 9 reviews in the last 2 years.
Over all time Heatherdale has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heatherdale
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Total of 65, showing 1-20
Review from P D (Niece of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly. There is always plenty of activities for the residents to take part in. No one is left out, no matter what their disability is.
Reply from Wellburn Care Homes, Admissions Officer at HeatherdaleThank you for sharing your positive experience! We're delighted to hear that our staff's friendliness and the diverse activities we offer have made a meaningful impact. We'll ensure to pass these kind words on to the team at Heatherdale!
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Review from Gordon F (Son of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent nearly 3 years in Heatherdale & throughout that time she was very well looked after. All of the staff & management were very professional & when my mother deteriorated & lost the ability to walk, they were happy to keep her at the home even though it meant extra work for them. There
was always a full progreamme of entertainment and activities and birthfays & special occaions were always celebrated. Myself & my family would like to express our gratitude to everyone including in the care of my mother.
Reply from Wellburn Care Homes, Marketing Assistant at HeatherdaleThank you for taking the time to leave such a heartfelt review of your experience with us at Heatherdale. It's fantastic to hear that your mother was content here, and that our staff went above and beyond to help create such a positive care experience. We deeply value your appreciation for our staff and management. Thank you for trusting us with your mother's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Heatherdale.
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Review from J B (Niece of Resident) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Support from Heatherdale is good and my Aunt has been giving care to support a range of health needs. This is flexible to her changing needs, to help inform a best interest decision. Heatherdale is a warm, welcoming place, beautifully clean and seasonally decorated with friendly and genuinely caring
staff. They love what they do and deserve a 10/10 review. We have been happy with the care given and wish them all the best for more positive reviews.
Reply from Wellburn Care Homes, Marketing Assistant at HeatherdaleWhat a wonderful review! We're so pleased to hear your aunt has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've placed in us. We'll continue to work hard to ensure that your aunt receives the best possible care! Thank you for taking the time to share your review, and we'll be sure to pass it on to the rest of the team at Heatherdale.
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Review from Debbie R (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to live at Heatherdale after a sudden decline in his health meant he could no longer stay in his own home. The staff made him feel very welcome, right from the beginning. His room was bright and clean and had a view over the beautiful gardens. Dad was able to join in activities when he
was well enough and thoroughly enjoyed himself, there was always something going on when we visited. Dad loved the food and the meals were always well presented and tempting. I cannot praise the staff enough for their care of Dad. He became very poorly and they always treated him with care and dignity. They always went the extra mile for him. Every member of staff is kind, caring and approachable. They always found time to answer our questions and reassure us. Heatherdale is a lovely home with brilliant staff and I will always be grateful to them for making my Dad's last few weeks stress free and comfortable.
Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.
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Review from I B (Grandson of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my deep gratitude to the staff at Heatherdale for their exceptional care of my grandmother. They have made a challenging transition much easier for our family.
Thank you to the entire team for your dedication and kindness. You truly create a welcoming and caring environment for both
residents and families.
Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.
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Review from Alison G (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude for the care you are giving my Mam in Heatherdale.
All the staff are amazing you can see the passion they have for their jobs and residents.
I would like to thank you all for the support you have given me without that this journey would have been so much harder.
Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.
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Review from Lindsey B (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a great big thank you to all the staff at Heatherdale for making a really difficult decision go smoothly. The care that Mam receives is nothing short of amazing. Nothing is ever a bother. They keep you informed of everything you need to know.
From Mam starting with daycare, then respite, and now
resident the support for Mam and the family has been fabulous and very much appreciated.
Mam has settled well, the activities and interaction with staff has been beneficial for Mam's physical and mental well-being.
Thank you the manager and all the staff for your kindness, compassion and dedication, you make all residents and their families happy, cared for and welcome.
Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you so much for your heartfelt review! We are thrilled to hear that your experience at Heatherdale has been positive and that your mam has settled in well. It's wonderful to know that their compassion and dedication have made a difference for both Mam and your family. Your kind words encourage us to keep delivering the exceptional care we strive for every day. Thank you once again for trusting us with your mam's care! We'll ensure these kind words are passed on to the team Heatherdale.
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Review from S B (Relative of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been a resident at Heatherdale for 6 weeks respite care and has received excellent care and support.
She has been very well cared for and all of the staff are very kind and helpful.
Particular praise for the manager who keeps me very well informed with difficult decisions and navigating
the care which my relative receives.
Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleWe are thrilled to hear that your relative has had a positive experience during their 6-week stay with us at Heatherdale. We're grateful for your feedback on their kindness and helpfulness. We're also pleased to hear that our manager has been able to provide you with the information and support you need during this time, and we appreciate your recognition of their efforts, and we'll ensure to pass the feedback onto the team at Heatherdale.
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Review from A F (Son-in-law of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and atmosphere at Heatherdale always give you reassurance that your loved one is being cared for by a professional, caring and kind organisation. Well done to all.
Reply from Wellburn Care Homes, Marketing Co-ordinator at HeatherdaleThank you for your lovely review of Heatherdale. We're thrilled to hear that you are happy with the quality of care your loved one is receiving and we will make sure to pass on your kind words to the rest of the team.
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Review from J G (Grandson of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the two months I have been visiting, the care home and staff have been excellent and made a difficult transition very pain free. They support the resident and family very well and answer questions quickly and effectively.
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Review from Sandra D (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Heatherdale for nearly a year now, it was the biggest decision I have ever had to make. But from the day I went to look around I can honestly say I knew straight away it was the best home for her. The staff are just brilliant, all of them, totally resident-focused, the
kindness, compassion and sympathy they show to the residents and family members is above and beyond what you would expect. Nothing is a trouble to them. We were going to have her come for breakfast and lunch on Christmas Day but they have so much on in the morning we have had to skim it down to just lunch. Absolutely a fantastic place and it's all down to the staff, purely brilliant, thank you all for making Mam's stay with you a happy time, would recommend Heatherdale 100%.
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Review from Helen G (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It will be a hard task to write a review which does justice to the love, care and support my father was shown when he became a resident at Heatherdale. From the moment you enter Heatherdale you can feel the warmth and affection between the staff and residents and the sense of community that exists.
From
the very start, the manager and her staff made the transition for my father from living independently at home into residential care as stress-free and happy as they possibly could. Any request no matter how trivial was answered with the manager's unswerving response that this was now my father's home so of course his wishes would be complied with. The compassion and professionalism shown by the manager and every member of her staff cannot be praised highly enough. The respect and welcome shown by all of them to everybody who enters Heatherdale and the obvious pride they have in their home is a glowing testament to the love and hard work they all share. With my gratitude always for your kindness.
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Review from Dennis H (Friend of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my friend by Heatherdale was exemplary during his two-year spell until he sadly passed away. Heatherdale is well managed with compassion and consideration. Every member of staff without exception was caring and professional to both their residents and visitors. Well done and thanks
to all at Heatherdale.
Reply from Wellburn Care Homes, Marketing Co-ordinator at HeatherdaleWe are deeply touched by your kind words and please accept our deepest condolences for your loss. Your acknowledgment of our team's compassion, professionalism, and dedication means a lot to us and we will make sure to pass on your kind words to the rest of the team at Heatherdale which I'm sure will be much appreciated.
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Review from Vic C (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Heatherdale for around three months now and I cannot praise the staff enough. They have developed a wonderful culture of genuine care and compassion which filters into every aspect of the residents' lives. They have worked very closely with me to understand my mam's needs
which can be quite complex at times. My mam really enjoys living there and is always entertained with the many activities that the team works so hard at. This is an amazing place and anyone would be lucky to be placed here.
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Review from S B (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you are looking for a care home for a loved one then look no further than Heatherdale. My mother has been a resident since April and her behaviour (due to dementia and a brain injury) has made her challenging, to say the least. Their determination to keep her calm and settled is extraordinary and
I cannot thank them enough for keeping my mum safe. Every member of staff always has a smile and the food and rooms are excellent. I feel very lucky to have found Heatherdale.
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Review from Glynis D (Cousin of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my cousin has been living in Heatherdale I have been very impressed by the care and attention given to him by the staff. He has always been treated with respect and dignity! Heatherdale has a lovely welcoming family atmosphere and he is made to feel part of the family. With many thanks fo
all at Heatherdale.
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Review from Karen S (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, interest and knowledge show to myself and my mother was excellent. The staff were professional and diligent - keeping mne aware of mothers situation. They cared for her and sought medical advice quickly and calmly.
An amazing clean, attractive and fun place for staff and residents .
Highly
recommended.
Reply from Wellburn Care Homes, Marketing Co-ordinator at HeatherdaleThank you for your lovely review of Heatherdale. We are so pleased you are happy with the level of care your mother is receiving and it is lovely to hear you thought the staff were both professional and diligent too. We will pass on your kind words to the rest of the team at Heatherdale as I'm sure they will be much appreciated!
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Review from Michael T (Husband of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident at Heatherdale for a two-week period while we relocated from South West Ireland to Northumberland. She was very nervous about the stay but very quickly settled on arrival and was surprised to get her unique breakfast (dry Weetabix, Muesli and Corn Flakes!) I was very impressed
at the manager's very professional assessment and completion of the induction, in addition, I had forgotten to bring my wife's medicines from Ireland but she contacted our Irish GP and resolved this quickly. The staff without exception exuded kindness and efficiency. I felt very confident leaving my wife there. I fully recommend this care home and am happy to complete this review.
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Review from M T (Next of Kin) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to say a big thank you to all the staff at Heatherdale. I am a family member for one of your residents and they are always accommodating when we come in. No problems with the care in the home. Staff reassuring every time we come in with health information. She is always happy when we come
in.
Reply from Wellburn Care Homes, Marketing Co-ordinator at HeatherdaleThank you for such a lovely review! We are so pleased to hear that you are happy with your loved one's care and accommodation here at Heatherdale, our staff will appreciate the testimony - we will pass your kind words onto our team.
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Review from Pam A (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam moved into Heatherdale after a fall left her with a broken ankle, needing help to get around. At 88 mam was very nervous about going into respite care but the staff were lovely and friendly and put her at ease, which helped her to settle in with the minimum of fuss and stress to herself and her
family, she is now getting all the help she needs. A big thank you to all the staff.
Reply from Wellburn Care Homes, Marketing Co-ordinator at HeatherdaleThank you so much for the lovely feedback - we are so happy to hear your mother has been feeling better since coming into Heatherdale! All of our teams work so hard to make sure residents feel better and happier, and it's encouraging to see this is the case.
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Current Review Score: 9.5 (9.530)

Overview of Review Score

The Review Score of 9.5 (9.530) out of 10 for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Heatherdale is calculated as follows: ( (88 Excellents x 5) + (18 Goods x 4) ) ÷ 106 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Heatherdale is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Allison

Allison Moore

Job Title: Home Manager Joined: 2004

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, she was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.


Qualifications:
- HSC Level 4
- LMC Level 4

Lisa

Lisa Charlton

Job Title: Deputy Manager Joined: 2000

Lisa joined the Heatherdale Team when she left school 27 years ago. When Wellburn Care purchased the home in 2000, Lisa decided to remain at Heatherdale and “give the new company a chance!” She was promoted to Team Leader in 2003. Allison tried on many occasions to persuade Lisa to apply for the post of Deputy Manager, and finally, in March 2023, Lisa agreed to give the post a try and has never looked back. She finds the role rewarding and learns something new every day.


Lisa holds an NVQ Level 2 & 3 and a Level 3 in Leadership and Management.

Frequently Asked Questions about Heatherdale

What types of Care is Heatherdale registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherdale have?

There are 36 Single Rooms.

What are the Facilities & Services at Heatherdale?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heatherdale to the centre of Morpeth?

9.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service - more info.