Heatherdale, Morpeth, Northumberland
Heatherdale, Morpeth, Northumberland
Heatherdale, Morpeth, Northumberland

Heatherdale Residential Care Home, located on the picturesque Northumbrian coast, looks after the needs of thirty-six elderly residents, some of whom have dementia.

Residents enjoy a regular activities programme, including outings, TVs and telephone points in their own bedrooms and 24-hour access to skilled carers. The home has three lounges and a conservatory overlooking the garden.

The village of Broomhill has a pleasant and relaxed community feel and is excellent for residents looking to pursue as independent a lifestyle as possible.

Group: Wellburn Care Homes Ltd

Person in charge: Allison Moore (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 25

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heatherdale: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Heatherdale has a Review Score of 9.8 (9.800)

The Review Score of 9.8 (maximum of 10) for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Heatherdale in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Heatherdale is calculated as follows: ( (125 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heatherdale is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heatherdale?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heatherdale

  • Daughter of Resident/Service User
    7
  • Cousin of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I am so happy to have found a care provider for my mum, she is happy and content. For myself that is worth everything. Thank you, the manager and her lovely care team. My mum loves living at Heatherdale I know this because she tells me.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely happy with the care in all areas. Residents are clean, well looked after and the staff are very involved in making them feel very much at home. Staff are easy to approach and really take the time to listen.

The home itself is very clean, meals are brilliant and most importantly the residents are happy.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have only visited my friend twice since he moved into Heatherdale in May 2016. The home is kept in good repair and the gardens tended well. The matron has got to grips with my friend and correctly assesses his somewhat devious ways.

I live in South Yorkshire, 150 miles down-country and I am able to live my life free from the worry of my friend's activities.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been in Heatherdale for 8 months now. Since being in Heatherdale she is so much happier and is enjoying her meals again. We can't fault the staff, nothing is a problem to them. Heatherdale is kept very clean and tidy and there are lots of activities going on for residents.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heatherdale is not just a residential home it is a family. A family that not only provides professional and personal care supporting residents but also extending kindness, help and support to families. In recent weeks we have had to face end-of-life palliative care and although ongoing, the staff never fail to produce an excellent high standard of care and attention.
Heatherdale has kept the family up when down, and every member of staff has shown passion and empathy. I highly recommend Heatherdale to anyone seeking the very best for their loved ones.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love the atmosphere and the scene of fun the staff give out when visiting my mother. Her room is immaculate and I liked the idea of her bringing her own things in from home to make her room "her home". She is always presented well and is always happy, she spends a lot of time in the marvellous gardens having her cigarettes, which staff are more than happy to take her out for, even the non-smokers.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is very well run. The staff are always friendly and helpful. The manager is very caring and helpful, a lovely woman. They have an excellent choice of meals cooked on site. The garden is ideal, with seating areas, fountain and flower beds. The local doctor visits regularly and is always available. They hold a summer fayre and also a firework display on 5th November. I couldn't have chosen a better home for my mother.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No-one relishes the prospect of entering a care home after leading an independent life, but my late mum was one of those people. Being 90 at the time, unable to cope alone at home on her own, she needed care 24/7, a decision had to be made.

Heatherdale was close to my mum's former home and is extremely welcoming to family, friends and pets. We were told we could visit any time of the day and the offer of a cup of tea or coffee was always there.

Rooms are cleaned daily and are spotless. Food is also very good. The staff have a great sense of humour with the residents and are all very approachable. They interact well with the residents and know all their little foibles. Their care, kindness and compassion towards my mum was insurmountable, they showed the utmost respect and dignity towards her in her last few weeks. Their Manager should be very proud of them for their consistent care and hard work, and as a family we are very grateful to them all for their care.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care home staff are always pleasant, polite and caring. They know my father's likes, his great grandson's name and when he needs his nails cutting. His grandson married in July and two members of staff smartly dressed, drove him to church 30 miles away, stayed with him explaining what was happening- until we arrived. They then melted into the background, only to reappear with his wheelchair to take him home after the photographs. I have every confidence that my father is in a safe place and is being well cared for.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum is almost 100 and a force to be reckoned with!! Almost all of the girls at Heatherdale seem to be 100% dedicated to elderly care. She has been at Heatherdale since May and has gradually accepted that she will stay there. Only because her eyesight has deteriorated so much. She does not have dementia, but does forget stuff. I am 66 and I forget stuff!! My sister and I are happy that she is being looked after at Heatherdale and have no great concerns about her care. It's a lovely care home.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My Mum became a resident at the above care home in January 2016 following the death of my father in December 22015. Mum has Alzheimers and requires 24-hour care. From the first meeting with the care home manager and her deputy manager, my sister and I felt confident that our Mum would be given the care she needed. Their approach was professional and so friendly towards Mum and within the first few weeks, we felt that she had settled really well and all the staff welcomed her and was interested in her and her family. They seemed to 'know her' and all her needs, interests etc. We feel we have been supported as a whole family through this sad, very difficult time. Cannot praise the Heatherdale team enough.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think it an exceptional home on the whole. My cousin had the best attention she could ever have had. The staff are fabulous. The food and cleanliness were brilliant.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very nice. When the time comes I would not hesitate to go there myself.

How likely would you be to recommend Heatherdale? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Heatherdale

Job Vacancies

Staff Profiles

Allison

Allison Moore

Job Title: Manager

Joined: 2004

Description:

Allison has worked for Wellburn Care at Heatherdale for 14 years. She started as a part time care assistant and over the years, has worked her way up to management. Allison finds the job very rewarding, and enjoys the diversity of the role as no two days are the same.

Susan

Susan Ashburn

Job Title: Deputy Manager

Joined: 2016

Description:

Susan began working at Heatherdale and for Wellburn Care in August 2016. She has worked in the care industry for over twenty years, beginning as a Care Assistant before progressing to Deputy Manager. Prior to this, Susan was a private secretary but made a career change as she wanted a more rewarding career, which she has found within the care industry.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heatherdale