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Care Provided by Heatherdale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Heatherdale for full pricing details and T&Cs.
Contact Heatherdale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Allison Moore (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (36)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Heatherdale Reviews (72)
Heatherdale has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years.
Over all time Heatherdale has 72 reviews.
In addition, during Mam's final days, hours, and minutes, the kindness, dignity, and unwavering support shown to her and to our family meant more than words can express. They made an incredibly difficult time a little easier, ensuring Mam was comfortable, cared for, and surrounded by compassion until the very end. We will always be grateful for everything they did for her and for us.
Thank you for your kind words and for taking the time to share your experience of Heatherdale. We are pleased that your mam and family felt so well supported throughout her time with us. It means a great deal to hear that our team provided the care, compassion and dignity that were important to...
Heatherdale was the only care home my mam was happy to go to for respite. The staff were all lovely and helpful, and genuinely cared for my mam. The manager was so helpful and supportive in my mam's last few weeks, going above + beyond to help us.
Thank you for your lovely review. We are so pleased that your mam felt happy and comfortable staying with us at Heatherdale. Your kind words about our team and manager mean a great deal, we're so thankful to have been able to support you and your mum during such a sensitive time. Your kind words...
The staff team at Heatherdale are amazing. Nothing is too much bother for them. Our Aunty is well cared for!!! The staff team in the office are also excellent. A personal shout out to Rebecca for all her kind assistance too!!!
Thank you so much for taking the time to review Heatherdale. It is fantastic to hear that you have had a positive experience of care with us, and that your entire family have felt so supported by our wonderful staff. We will ensure to pass your kind words on to the wider Heatherdale team.
The staff are so caring with my husband who has Alzheimer's disease. He attends every Thursday and is really well supported and looked after at Heatherdale. All the staff are friendly and welcoming to myself and my husband. I really recommend the service they offer.
Thank you for taking the time to leave such a lovely review of our home. It is fantastic to hear that both you and your husband are having a positive experience of care with us here at Heatherdale, and that the hard work and dedication of our staff is helping your husband to feel settled. We will ensure to pass your kind words on to the rest of the Heatherdale team.
I cannot express how absolutely impressed I am by her standard of care, the extreme kindness of all.the staff, the cleanliness, activities for residents and absolute minute attention to detail in monitoring their health , weight and dietary requirements. Regular nourishing meals are provided in very pleasant surroundings and even the garden is always a source of interest. Themed events to entertain the residents fully involve everyone in fancy dress etc
I feel very happy knowing my wife is in such a warm ,friendly and safe environment. I cannot praise Allison and all her staff highly enough for.the excellent environment they have created. Highly recommend Heatherdale to anyone seeking a top quality residential Care Home for their loved one
Thank you so much for taking the time to leave such a lovely review of our home! It is fantastic to hear that you and your loved ones have had such a positive experience of care with us here at Heatherdale, and it is clear that this is a making a difference to your wife's life. We are grateful for...
Words cannot describe the whole hearted care, love, respect, and compassion the whole team at Heatherdale gave to my mam. In her last few days, they also gave us their support, and absolutely nothing was a bother. They kept us fully informed and helped us through the process of her passing with kindness and love. The whole team at Heatherdale are 100% the best.
Thank you for taking the time to share your experience of Heatherdale. We are very sorry to hear about the passing of your mother, and hope that the support you received from the wider Heatherdale team brought you and your family some comfort during this difficult time. Thank you for trusting us with your mum's care - it was our privilege to be there for you all.
My Mum is so happy there, which helps me knowing she is cared for, safe & well fed. Nothing is a bother. I really can't thank them enough
Thank you for taking the time to review our home. It's fantastic to hear that your mother has settled into life in her new home. Our team prides themselves on delivering the best possible level of person-centred care, and it is clear that this has made a big difference to both your mum's life, and your family's too. We'll ensure your kind words are passed onto the rest of the Heatherdale team.
I can't speak highly enough of Heatherdale. My Mam is cared for to the highest standard and nothing is too much trouble for the staff. My Mam always has a smile on her face and loves being part of Heatherdale. The food is always lovely and the cleanliness is always very high.
What a wonderful review! We're so pleased to hear your mother has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've...
My wife has been in Heatherdale 1 year and half, I cannot thank them enough for the genuine love, care and consideration they give to my wife. The management and all staff are always there for me when I visit they always have a smile and a friendly chat, they show understanding and empathy towards myself and my family. Thank you.
Thank you for taking the time to review our home. It's fantastic to hear that your wife has settled into life in her new home. Our team prides themselves on delivering the best possible level of person-centred care, and it is clear that this has made a big difference to both your wife's life, and your family's too. We'll ensure your kind words are passed onto the rest of the Heatherdale team.
I am so grateful to all the staff for their care and attention.
Thank you so much for taking the time to leave such a lovely review of our home! It's fantastic to hear that your step faher has settled in so well and is loving life in his new home. Our staff takes great pride in delivering the highest possible level of person-centred care, and it's clear that...
The staff are very friendly. There is always plenty of activities for the residents to take part in. No one is left out, no matter what their disability is.
Thank you for sharing your positive experience! We're delighted to hear that our staff's friendliness and the diverse activities we offer have made a meaningful impact. We'll ensure to pass these kind words on to the team at Heatherdale!
My mother spent nearly 3 years in Heatherdale & throughout that time she was very well looked after. All of the staff & management were very professional & when my mother deteriorated & lost the ability to walk, they were happy to keep her at the home even though it meant extra work for them. There was always a full progreamme of entertainment and activities and birthfays & special occaions were always celebrated. Myself & my family would like to express our gratitude to everyone including in the care of my mother.
Thank you for taking the time to leave such a heartfelt review of your experience with us at Heatherdale. It's fantastic to hear that your mother was content here, and that our staff went above and beyond to help create such a positive care experience. We deeply value your appreciation for our...
Support from Heatherdale is good and my Aunt has been giving care to support a range of health needs. This is flexible to her changing needs, to help inform a best interest decision. Heatherdale is a warm, welcoming place, beautifully clean and seasonally decorated with friendly and genuinely caring staff. They love what they do and deserve a 10/10 review. We have been happy with the care given and wish them all the best for more positive reviews.
What a wonderful review! We're so pleased to hear your aunt has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've...
My father went to live at Heatherdale after a sudden decline in his health meant he could no longer stay in his own home. The staff made him feel very welcome, right from the beginning. His room was bright and clean and had a view over the beautiful gardens. Dad was able to join in activities when he was well enough and thoroughly enjoyed himself, there was always something going on when we visited. Dad loved the food and the meals were always well presented and tempting. I cannot praise the staff enough for their care of Dad. He became very poorly and they always treated him with care and dignity. They always went the extra mile for him. Every member of staff is kind, caring and approachable. They always found time to answer our questions and reassure us. Heatherdale is a lovely home with brilliant staff and I will always be grateful to them for making my Dad's last few weeks stress free and comfortable.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.
Thank you to the entire team for your dedication and kindness. You truly create a welcoming and caring environment for both residents and families.
Thank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.
All the staff are amazing you can see the passion they have for their jobs and residents.
I would like to thank you all for the support you have given me without that this journey would have been so much harder.
Thank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.
She has been very well cared for and all of the staff are very kind and helpful.
Particular praise for the manager who keeps me very well informed with difficult decisions and navigating the care which my relative receives.
We are thrilled to hear that your relative has had a positive experience during their 6-week stay with us at Heatherdale. We're grateful for your feedback on their kindness and helpfulness. We're also pleased to hear that our manager has been able to provide you with the information and support you...
The staff and atmosphere at Heatherdale always give you reassurance that your loved one is being cared for by a professional, caring and kind organisation. Well done to all.
Thank you for your lovely review of Heatherdale. We're thrilled to hear that you are happy with the quality of care your loved one is receiving and we will make sure to pass on your kind words to the rest of the team.
For the two months I have been visiting, the care home and staff have been excellent and made a difficult transition very pain free. They support the resident and family very well and answer questions quickly and effectively.
From the very start, the manager and her staff made the transition for my father from living independently at home into residential care as stress-free and happy as they possibly could. Any request no matter how trivial was answered with the manager's unswerving response that this was now my father's home so of course his wishes would be complied with. The compassion and professionalism shown by the manager and every member of her staff cannot be praised highly enough. The respect and welcome shown by all of them to everybody who enters Heatherdale and the obvious pride they have in their home is a glowing testament to the love and hard work they all share. With my gratitude always for your kindness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherdale.
There are no upcoming events for Heatherdale.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Heatherdale
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Heatherdale.
Meet the Team (2)

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, she was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.
Qualifications:- HSC Level 4
- LMC Level 4

Lisa joined the Heatherdale Team when she left school 27 years ago. When Wellburn Care purchased the home in 2000, Lisa decided to remain at Heatherdale and “give the new company a chance!” She was promoted to Team Leader in 2003. Allison tried on many occasions to persuade Lisa to apply for the post of Deputy Manager, and finally, in March 2023, Lisa agreed to give the post a try and has never looked back. She finds the role rewarding and learns something new every day.
Lisa holds an NVQ Level 2 & 3 and a Level 3 in Leadership and Management.
Frequently Asked Questions about Heatherdale
What types of Care is Heatherdale registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heatherdale have?
There are 36 Single Rooms.
What are the Facilities & Services at Heatherdale?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Heatherdale to the centre of Morpeth?
9.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service -more info.