Heatherdale has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years.
Over all time Heatherdale has 63 reviews.
What a wonderful review! We're so pleased to hear your aunt has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've placed in us. We'll continue to work hard to ensure that your aunt receives the best possible care! Thank you for taking the time to share your review, and we'll be sure to pass it on to the rest of the team at Heatherdale.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.
Thank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.
Thank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.
Thank you so much for your heartfelt review! We are thrilled to hear that your experience at Heatherdale has been positive and that your mam has settled in well. It's wonderful to know that their compassion and dedication have made a difference for both Mam and your family. Your kind words encourage us to keep delivering the exceptional care we strive for every day. Thank you once again for trusting us with your mam's care! We'll ensure these kind words are passed on to the team Heatherdale.
We are thrilled to hear that your relative has had a positive experience during their 6-week stay with us at Heatherdale. We're grateful for your feedback on their kindness and helpfulness. We're also pleased to hear that our manager has been able to provide you with the information and support you need during this time, and we appreciate your recognition of their efforts, and we'll ensure to pass the feedback onto the team at Heatherdale.
Thank you for your lovely review of Heatherdale. We're thrilled to hear that you are happy with the quality of care your loved one is receiving and we will make sure to pass on your kind words to the rest of the team.
We are deeply touched by your kind words and please accept our deepest condolences for your loss. Your acknowledgment of our team's compassion, professionalism, and dedication means a lot to us and we will make sure to pass on your kind words to the rest of the team at Heatherdale which I'm sure will be much appreciated.
Thank you for your lovely review of Heatherdale. We are so pleased you are happy with the level of care your mother is receiving and it is lovely to hear you thought the staff were both professional and diligent too. We will pass on your kind words to the rest of the team at Heatherdale as I'm sure they will be much appreciated!
Thank you for such a lovely review! We are so pleased to hear that you are happy with your loved one's care and accommodation here at Heatherdale, our staff will appreciate the testimony - we will pass your kind words onto our team.
Thank you so much for the lovely feedback - we are so happy to hear your mother has been feeling better since coming into Heatherdale! All of our teams work so hard to make sure residents feel better and happier, and it's encouraging to see this is the case.
Hi Julie, thank you for sharing your lovely experience with our home! We are so glad to hear your aunt is having a fabulous time with us, and enjoying every aspect of Heatherdale - from the food to the activities to the care itself. Your recommendation means a lot, and we will pass on your encouragingly kind message to the rest of the team.
Helen, thank you for the kind words - it's so lovely to hear that mum has had a smooth and frictionless transition into Heatherdale. It makes us even happier to hear that she has improved since coming into our home! Our staff will be flattered by your kind words about them - we will pass your message on to the rest of the team.
The Review Score of 9.9 (9.898) out of 10 for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, Allison was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.
Qualifications:
- HSC Level 4
- LMC Level 4
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