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Care Provided by Heatherdale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Heatherdale for full pricing details and T&Cs.
Contact Heatherdale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Allison Moore (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (36)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Heatherdale Reviews (72)
Heatherdale has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years.
Over all time Heatherdale has 72 reviews.
I am extremely happy with the care in all areas. Residents are clean, well looked after and the staff are very involved in making them feel very much at home. Staff are easy to approach and really take the time to listen.
The home itself is very clean, meals are brilliant and most importantly the residents are happy.
I have only visited my friend twice since he moved into Heatherdale in May 2016. The home is kept in good repair and the gardens tended well. The matron has got to grips with my friend and correctly assesses his somewhat devious ways.
I live in South Yorkshire, 150 miles down-country and I am able to live my life free from the worry of my friend's activities.
My friend has been in Heatherdale for 8 months now. Since being in Heatherdale she is so much happier and is enjoying her meals again. We can't fault the staff, nothing is a problem to them. Heatherdale is kept very clean and tidy and there are lots of activities going on for residents.
Heatherdale has kept the family up when down, and every member of staff has shown passion and empathy. I highly recommend Heatherdale to anyone seeking the very best for their loved ones.
I love the atmosphere and the scene of fun the staff give out when visiting my mother. Her room is immaculate and I liked the idea of her bringing her own things in from home to make her room "her home". She is always presented well and is always happy, she spends a lot of time in the marvellous gardens having her cigarettes, which staff are more than happy to take her out for, even the non-smokers.
This care home is very well run. The staff are always friendly and helpful. The manager is very caring and helpful, a lovely woman. They have an excellent choice of meals cooked on site. The garden is ideal, with seating areas, fountain and flower beds. The local doctor visits regularly and is always available. They hold a summer fayre and also a firework display on 5th November. I couldn't have chosen a better home for my mother.
No-one relishes the prospect of entering a care home after leading an independent life, but my late mum was one of those people. Being 90 at the time, unable to cope alone at home on her own, she needed care 24/7, a decision had to be made.
Heatherdale was close to my mum's former home and is extremely welcoming to family, friends and pets. We were told we could visit any time of the day and the offer of a cup of tea or coffee was always there.
Rooms are cleaned daily and are spotless. Food is also very good. The staff have a great sense of humour with the residents and are all very approachable. They interact well with the residents and know all their little foibles. Their care, kindness and compassion towards my mum was insurmountable, they showed the utmost respect and dignity towards her in her last few weeks. Their Manager should be very proud of them for their consistent care and hard work, and as a family we are very grateful to them all for their care.
The care home staff are always pleasant, polite and caring. They know my father's likes, his great grandson's name and when he needs his nails cutting. His grandson married in July and two members of staff smartly dressed, drove him to church 30 miles away, stayed with him explaining what was happening- until we arrived. They then melted into the background, only to reappear with his wheelchair to take him home after the photographs. I have every confidence that my father is in a safe place and is being well cared for.
My Mum is almost 100 and a force to be reckoned with!! Almost all of the girls at Heatherdale seem to be 100% dedicated to elderly care. She has been at Heatherdale since May and has gradually accepted that she will stay there. Only because her eyesight has deteriorated so much. She does not have dementia, but does forget stuff. I am 66 and I forget stuff!! My sister and I are happy that she is being looked after at Heatherdale and have no great concerns about her care. It's a lovely care home.
My Mum became a resident at the above care home in January 2016 following the death of my father in December 22015. Mum has Alzheimers and requires 24-hour care. From the first meeting with the care home manager and her deputy manager, my sister and I felt confident that our Mum would be given the care she needed. Their approach was professional and so friendly towards Mum and within the first few weeks, we felt that she had settled really well and all the staff welcomed her and was interested in her and her family. They seemed to 'know her' and all her needs, interests etc. We feel we have been supported as a whole family through this sad, very difficult time. Cannot praise the Heatherdale team enough.
I think it an exceptional home on the whole. My cousin had the best attention she could ever have had. The staff are fabulous. The food and cleanliness were brilliant.
The home is very nice. When the time comes I would not hesitate to go there myself.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherdale.
There are no upcoming events for Heatherdale.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Heatherdale
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Heatherdale.
Meet the Team (2)

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, she was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.
Qualifications:- HSC Level 4
- LMC Level 4

Lisa joined the Heatherdale Team when she left school 27 years ago. When Wellburn Care purchased the home in 2000, Lisa decided to remain at Heatherdale and “give the new company a chance!” She was promoted to Team Leader in 2003. Allison tried on many occasions to persuade Lisa to apply for the post of Deputy Manager, and finally, in March 2023, Lisa agreed to give the post a try and has never looked back. She finds the role rewarding and learns something new every day.
Lisa holds an NVQ Level 2 & 3 and a Level 3 in Leadership and Management.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service -more info.