Heatherdale

Grey House, South Broomhill, Morpeth NE65 9RT
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Top 20 carehome certificate
9.9 64 Reviews
  • Heatherdale, Morpeth
Heatherdale is a luxury residential care home, situated in the village of Broomhill in Morpeth. The beautiful home sits in private grounds, in the small, quiet village in the heart of Northumberland. The home boasts award-winning gardens, homely interiors and idyllic surroundings. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Heatherdale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Heatherdale, and discover your kind of home.
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Care Provided by Heatherdale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in Charge

  • Allison Moore (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (36)

Heatherdale Reviews (64)

9.9

Heatherdale has a Review Score of 9.9 (9.862) out of 10, based on 11 reviews in the last 2 years.
Over all time Heatherdale has 64 reviews.

Overall Experience
  • 58
  • 6
  • 0
  • 0
  • 0
Date Published
  • 64
  • 1
  • 3
  • 11
  • 53
Reviewer Connection to Heatherdale
  • 31
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Hilary J (Daughter of Resident) published on 26 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum is almost 100 and a force to be reckoned with!! Almost all of the girls at Heatherdale seem to be 100% dedicated to elderly care. She has been at Heatherdale since May and has gradually accepted that she will stay there. Only because her eyesight has deteriorated so much. She does not have dementia,
but does forget stuff. I am 66 and I forget stuff!! My sister and I are happy that she is being looked after at Heatherdale and have no great concerns about her care. It's a lovely care home.
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  • Treated with Dignity
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Review from Helen B (Daughter of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum became a resident at the above care home in January 2016 following the death of my father in December 22015. Mum has Alzheimers and requires 24-hour care. From the first meeting with the care home manager and her deputy manager, my sister and I felt confident that our Mum would be given the care
she needed. Their approach was professional and so friendly towards Mum and within the first few weeks, we felt that she had settled really well and all the staff welcomed her and was interested in her and her family. They seemed to 'know her' and all her needs, interests etc. We feel we have been supported as a whole family through this sad, very difficult time. Cannot praise the Heatherdale team enough.
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  • Value for Money
Review from Doreen S (Cousin of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it an exceptional home on the whole. My cousin had the best attention she could ever have had. The staff are fabulous. The food and cleanliness were brilliant.
  • Facilities
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  • Treated with Dignity
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Review from Jean H (Cousin of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very nice. When the time comes I would not hesitate to go there myself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Heatherdale is calculated as follows: ( (112 Excellents x 5) + (18 Goods x 4) ) ÷ 130 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heatherdale is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Allison

Allison Moore

Job Title: Home Manager Joined: 2004

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, Allison was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.


Qualifications:
- HSC Level 4
- LMC Level 4

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service - more info.