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Care Provided by Heatherdale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Heatherdale for full pricing details and T&Cs.
Contact Heatherdale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Allison Moore (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (36)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Heatherdale Reviews (72)
Heatherdale has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years.
Over all time Heatherdale has 72 reviews.
My wife has been resident since September 2018 and I have found staff and all services have always conducted themselves professionally and pleasantly.
Thank you for your review of Heatherdale! I will pass your comments onto the team.
Yet again I was made to feel extremely welcome by very friendly and dedicated staff. My family members and visitors were also warmly received. As always, the standard of care was excellent and my specific needs were met in full. I would certainly have no hesitation in recommending Heatherdale to others. It must be one of the best care homes in the North East.
Thank you for your kind words about Heatherdale Care Home. I will pass the comments onto the team there.
I would highly recommend this care home. I have worked in care homes myself for eight years and this is by far the best I have seen. I wouldn't have my gran anywhere else. Such a supportive team.
Thank you for your kind words about our lovely team at Heatherdale, we'll be sure to pass on your wonderful feedback and thank them for their constant hard work.
Mum was well looked after while we were on holiday.
Can't thank the staff enough.
We are so grateful to you all.
The staff seem to be always happy and have time for relatives and visitors. I would have no hesitation in recommending Heatherdale to others.
Heatherdale is a lovely place, it’s set in nice grounds and is well maintained and very homely and welcoming when you go. The staff are absolutely brilliant, nothing is ever too much trouble for them when they look after my Mother in Law or when looking after me as well. The staff really care about the Residents and make sure their needs are always met, there are lots of activities, which are appropriate for everyone whatever their ability. The Staff go over and above in providing excellent care and even make sure specific needs are met and likes and dislikes recorded and most important actioned. When there are any health issues these are dealt with immediately. If you are looking for a Care home this is the best you could wish for, absolutely fantastic. Thank you, for making the transition from home to residential care as easy as possible for all parties.
Mum became a resident in July 2018 following a stay in a hospital. My first visit was an unbooked drop in but the staff were welcoming and happy to talk to me / show me around. Originally her stay was possibly short term however she was happy, settled and quickly saw it as ‘home’ - she was more than happy to stay! Mum was always happy to talk about the activities (especially the singing) and how friendly the staff were. The atmosphere is lovely and always happy (a home from home) - there was never a day mum did not enjoy being there. All of the staff are friendly and happy to chat. Even when her situation changed and her needs increased the staff cared for her with respect and dignity. When it became clear Mum’s care was palliative her needs (and her family’s) were fully met - we can’t thank them enough.
Few places match Heatherdale’s standards of care, compassion and kindness. My father is happy and settled in a safe and loving environment. As his care needs have increased, staff have worked tirelessly to meet them. The way staff support and relate to residents is exemplary. A professional team who go the extra mile, they care about what they do and how they do it.
The building itself is clean and homely, the rooms are spotless and the lovely garden is expertly tended. The whole environment is calm, appealing and welcoming.
The comforting daily routines and structures at Heatherdale run smoothly. An inclusive programme of activities and entertainment is of real value to residents as is the way staff involve them in celebrating or commemorating special occasions and significant events across the year. There is warmth, laughter and fun between staff and residents and visitors are always welcome. Heatherdale is like one big family - the nearest you’ll come to finding home from home.
My mother lived with this care provider for the last six years of her life. During that time, both her physical and mental health deteriorated. She became increasingly confused and forgetful with dementia and less physically able. Throughout that time the staff team cared for my mother with sensitivity and compassion. She was very happy and relaxed in their care, with total trust in all the team. We have shared as a family, lots of happy memories with the care providers: her 90th birthday party, Christmas times and special events to name a few. We will always be grateful for their care and concern.
Heatherdale has shown my father care, compassion and great kindness during his last weeks of life. We recognised all the staff, the staff took the time to talk to my dad and to us to find out his likes and dislikes to make him as comfortable as possible.
Property and grounds are maintained to a high standard. Staff interaction with residents and their visitors is good. Staff members carry out their work calmly which promotes a calming atmosphere.
They were always concerned with my welfare too, providing me with honest updates on his conditions as well as very welcomed cups of coffee.
My husband suffered from Alzheimer's when he was transferred from the hospital to Heatherdale. Very soon he was diagnosed to be in need of palliative care. I cannot speak highly enough of the standard of the care he was given. When visiting, which I did every day, he was always comfortable, relaxed and pain-free.
When he died the staff did everything they could to make the distressing situation tolerable. Thank you.
No complaints. Staff very pleasant and caring.
Every time we have visited we have been welcomed so warmly by every member of staff - no matter how busy they are.
Thank you so much.
P.S. Love the cheese scones.
The manager manges them very well, a fantastic care home! A wonderful team of girls.
They make such a difference to my mother's daily life - and mine by knowing she is safe and looked after. Thank you Heatherdale.
My mother was admitted to Heatherdale after a series of falls in her home and her dementia, at the moment for respite, but this will be probably long term. Although disappointed that she has had to leave her home, I feel she is in a safe homely environment with a caring staff team. It is reassuring to know she is cared for and that there is an activity schedule to keep her stimulated.
With my daughter, I visited quite a few care homes and really took to everything about Heatherdale. First impressions were very welcoming, my brother went in for respite before becoming a permanent part of the Heatherdale family. I say family, as the staff could not have done anything more to make my brother looked after as I would have wanted. They coped with him exceptionally well as he could be awkward and rude.
My Nanna stayed in Heatherdale for the last 19 months of her life. The first room she had was a bit small and dull, but she eventually got a lovely downstairs room with a view of the garden. It's like one big happy family! You are made very welcome when visiting and are free to come and go as you please. They made my Nanna feel as at home as possible. I appreciate the hard work and commitment of all the staff. Thank you all. I know it's hard work you do.
Both parents have lived here and have been very pleased with staff on both occasions.
I am so happy to have found a care provider for my mum, she is happy and content. For myself that is worth everything. Thank you, the manager and her lovely care team. My mum loves living at Heatherdale I know this because she tells me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherdale.
There are no upcoming events for Heatherdale.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Heatherdale
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Heatherdale.
Meet the Team (2)

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, she was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.
Qualifications:- HSC Level 4
- LMC Level 4

Lisa joined the Heatherdale Team when she left school 27 years ago. When Wellburn Care purchased the home in 2000, Lisa decided to remain at Heatherdale and “give the new company a chance!” She was promoted to Team Leader in 2003. Allison tried on many occasions to persuade Lisa to apply for the post of Deputy Manager, and finally, in March 2023, Lisa agreed to give the post a try and has never looked back. She finds the role rewarding and learns something new every day.
Lisa holds an NVQ Level 2 & 3 and a Level 3 in Leadership and Management.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service -more info.