Heatherdale

My wife has been resident since September 2018 and I have found staff and all services have always conducted themselves professionally and pleasantly.

Yet again I was made to feel extremely welcome by very friendly and dedicated staff. My family members and visitors were also warmly received. As always, the standard of care was excellent and my specific needs were met in full. I would certainly have no hesitation in recommending Heatherdale to others. It must be one of the best care homes in the North East.

I would highly recommend this care home. I have worked in care homes myself for eight years and this is by far the best I have seen. I wouldn't have my gran anywhere else. Such a supportive team.

We are so grateful to you all.

The staff seem to be always happy and have time for relatives and visitors. I would have no hesitation in recommending Heatherdale to others.

Heatherdale is a lovely place, it’s set in nice grounds and is well maintained and very homely and welcoming when you go. The staff are absolutely brilliant, nothing is ever too much trouble for them when they look after my Mother in Law or when looking after me as well. The staff really care about the Residents and make sure their needs are always met, there are lots of activities, which are appropriate for everyone whatever their ability. The Staff go over and above in providing excellent care and even make sure specific needs are met and likes and dislikes recorded and most important actioned. When there are any health issues these are dealt with immediately. If you are looking for a Care home this is the best you could wish for, absolutely fantastic. Thank you, for making the transition from home to residential care as easy as possible for all parties.

Mum became a resident in July 2018 following a stay in a hospital. My first visit was an unbooked drop in but the staff were welcoming and happy to talk to me / show me around. Originally her stay was possibly short term however she was happy, settled and quickly saw it as ‘home’ - she was more than happy to stay! Mum was always happy to talk about the activities (especially the singing) and how friendly the staff were. The atmosphere is lovely and always happy (a home from home) - there was never a day mum did not enjoy being there. All of the staff are friendly and happy to chat. Even when her situation changed and her needs increased the staff cared for her with respect and dignity. When it became clear Mum’s care was palliative her needs (and her family’s) were fully met - we can’t thank them enough.

Few places match Heatherdale’s standards of care, compassion and kindness. My father is happy and settled in a safe and loving environment. As his care needs have increased, staff have worked tirelessly to meet them. The way staff support and relate to residents is exemplary. A professional team who go the extra mile, they care about what they do and how they do it.

The building itself is clean and homely, the rooms are spotless and the lovely garden is expertly tended. The whole environment is calm, appealing and welcoming.

The comforting daily routines and structures at Heatherdale run smoothly. An inclusive programme of activities and entertainment is of real value to residents as is the way staff involve them in celebrating or commemorating special occasions and significant events across the year. There is warmth, laughter and fun between staff and residents and visitors are always welcome. Heatherdale is like one big family - the nearest you’ll come to finding home from home.

My mother lived with this care provider for the last six years of her life. During that time, both her physical and mental health deteriorated. She became increasingly confused and forgetful with dementia and less physically able. Throughout that time the staff team cared for my mother with sensitivity and compassion. She was very happy and relaxed in their care, with total trust in all the team. We have shared as a family, lots of happy memories with the care providers: her 90th birthday party, Christmas times and special events to name a few. We will always be grateful for their care and concern.

Heatherdale has shown my father care, compassion and great kindness during his last weeks of life. We recognised all the staff, the staff took the time to talk to my dad and to us to find out his likes and dislikes to make him as comfortable as possible.

Property and grounds are maintained to a high standard. Staff interaction with residents and their visitors is good. Staff members carry out their work calmly which promotes a calming atmosphere.

They were always concerned with my welfare too, providing me with honest updates on his conditions as well as very welcomed cups of coffee.

My husband suffered from Alzheimer's when he was transferred from the hospital to Heatherdale. Very soon he was diagnosed to be in need of palliative care. I cannot speak highly enough of the standard of the care he was given. When visiting, which I did every day, he was always comfortable, relaxed and pain-free.

When he died the staff did everything they could to make the distressing situation tolerable. Thank you.

No complaints. Staff very pleasant and caring.

P.S. Love the cheese scones.

They make such a difference to my mother's daily life - and mine by knowing she is safe and looked after. Thank you Heatherdale.

My mother was admitted to Heatherdale after a series of falls in her home and her dementia, at the moment for respite, but this will be probably long term. Although disappointed that she has had to leave her home, I feel she is in a safe homely environment with a caring staff team. It is reassuring to know she is cared for and that there is an activity schedule to keep her stimulated.

With my daughter, I visited quite a few care homes and really took to everything about Heatherdale. First impressions were very welcoming, my brother went in for respite before becoming a permanent part of the Heatherdale family. I say family, as the staff could not have done anything more to make my brother looked after as I would have wanted. They coped with him exceptionally well as he could be awkward and rude.

My Nanna stayed in Heatherdale for the last 19 months of her life. The first room she had was a bit small and dull, but she eventually got a lovely downstairs room with a view of the garden. It's like one big happy family! You are made very welcome when visiting and are free to come and go as you please. They made my Nanna feel as at home as possible. I appreciate the hard work and commitment of all the staff. Thank you all. I know it's hard work you do.

Both parents have lived here and have been very pleased with staff on both occasions.

I am so happy to have found a care provider for my mum, she is happy and content. For myself that is worth everything. Thank you, the manager and her lovely care team. My mum loves living at Heatherdale I know this because she tells me.