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Care Provided by Heatherdale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Heatherdale for full pricing details and T&Cs.
Contact Heatherdale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Allison Moore (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (36)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Heatherdale Reviews (72)
Heatherdale has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years.
Over all time Heatherdale has 72 reviews.
The care given to my friend by Heatherdale was exemplary during his two-year spell until he sadly passed away. Heatherdale is well managed with compassion and consideration. Every member of staff without exception was caring and professional to both their residents and visitors. Well done and thanks to all at Heatherdale.
We are deeply touched by your kind words and please accept our deepest condolences for your loss. Your acknowledgment of our team's compassion, professionalism, and dedication means a lot to us and we will make sure to pass on your kind words to the rest of the team at Heatherdale which I'm sure will be much appreciated.
My mam has been a resident at Heatherdale for around three months now and I cannot praise the staff enough. They have developed a wonderful culture of genuine care and compassion which filters into every aspect of the residents' lives. They have worked very closely with me to understand my mam's needs which can be quite complex at times. My mam really enjoys living there and is always entertained with the many activities that the team works so hard at. This is an amazing place and anyone would be lucky to be placed here.
If you are looking for a care home for a loved one then look no further than Heatherdale. My mother has been a resident since April and her behaviour (due to dementia and a brain injury) has made her challenging, to say the least. Their determination to keep her calm and settled is extraordinary and I cannot thank them enough for keeping my mum safe. Every member of staff always has a smile and the food and rooms are excellent. I feel very lucky to have found Heatherdale.
Ever since my cousin has been living in Heatherdale I have been very impressed by the care and attention given to him by the staff. He has always been treated with respect and dignity! Heatherdale has a lovely welcoming family atmosphere and he is made to feel part of the family. With many thanks fo all at Heatherdale.
An amazing clean, attractive and fun place for staff and residents .
Highly recommended.
Thank you for your lovely review of Heatherdale. We are so pleased you are happy with the level of care your mother is receiving and it is lovely to hear you thought the staff were both professional and diligent too. We will pass on your kind words to the rest of the team at Heatherdale as I'm sure they will be much appreciated!
Just like to say a big thank you to all the staff at Heatherdale. I am a family member for one of your residents and they are always accommodating when we come in. No problems with the care in the home. Staff reassuring every time we come in with health information. She is always happy when we come in.
Thank you for such a lovely review! We are so pleased to hear that you are happy with your loved one's care and accommodation here at Heatherdale, our staff will appreciate the testimony - we will pass your kind words onto our team.
Mam moved into Heatherdale after a fall left her with a broken ankle, needing help to get around. At 88 mam was very nervous about going into respite care but the staff were lovely and friendly and put her at ease, which helped her to settle in with the minimum of fuss and stress to herself and her family, she is now getting all the help she needs. A big thank you to all the staff.
Thank you so much for the lovely feedback - we are so happy to hear your mother has been feeling better since coming into Heatherdale! All of our teams work so hard to make sure residents feel better and happier, and it's encouraging to see this is the case.
The staff are fantastic, respecting her dignity at all times, helping her maintain her independence where possible, and generally encouraging and supporting her in what is, of course, a difficult transition for anyone to make. Heatherdale came highly recommended by professionals caring for my aunt and by people we know who have had relatives as residents here. I would not hesitate to recommend the service in turn to anyone looking for a really excellent placement for their loved one.
Hi Julie, thank you for sharing your lovely experience with our home! We are so glad to hear your aunt is having a fabulous time with us, and enjoying every aspect of Heatherdale - from the food to the activities to the care itself. Your recommendation means a lot, and we will pass on your encouragingly kind message to the rest of the team.
The staff at Heatherdale have helped so much in making that transition as smooth as possible. They are caring and thoughtful and have good routines and procedures in place to support my mother who now, after only a few months looks much more healthier and cared for than she did when she was living on her own.
It has been so difficult for her after the last two and a half years of Covid but she is now getting her hair done when the hairdresser calls, enjoying teas in the beautiful garden, regular baths, regular meals in the dining room and help getting dressed and undressed and she looks so much better for it.
Thank you staff at Heatherdale.
Helen, thank you for the kind words - it's so lovely to hear that mum has had a smooth and frictionless transition into Heatherdale. It makes us even happier to hear that she has improved since coming into our home! Our staff will be flattered by your kind words about them - we will pass your message on to the rest of the team.
The team are always friendly and cheerful and work hard to make Heatherdale a homely and happy place for everyone. There is a varied programme of activities for all to enjoy if they wish. Throughout the year special days and occasions are celebrated and birthdays are never forgotten.
The family are very impressed with the dedication of all who work at the home and can’t thank them enough for the care and support they give.
Hi Jean, it's wonderful to hear that your mother is happy at Heatherdale. From our care staff to our Activities Coordinator, to our home manager - everyone is always working hard with the residents' happiness and wellbeing as their priority. It is lovely to see this appreciated, we will pass on your kind message to the rest of the team.
My mother stayed for respite before Christmas last year, she suffered from dementia which could be challenging but the staff were great with her. She helped decorate the Christmas tree, we saw some lovely pictures of her doing this and that’s exactly what mam needed to take her mind off things that gave her stress. I follow Heatherdale online because I love to see all the activities they do with the residents and to me, they always look so happy, it is a great care home.
Hi Debra, it's wonderful to hear your mother had such a good time with us and that you could also enjoy that through our online platforms. Our dedicated Activities Coordinators always put in so much work to make sure each and every resident is seen, heard and their needs are met, adapting...
The staff are second to none very friendly always upbeat, always doing activities and my Mother often comments on the nice food. It’s a very good home.
Thank you for the review, Carolyn, it is lovely to hear that your Mother is happy with us - we always put in so much effort into creating the cleanest, safest, and most comfortable environment for our residents.
Heatherdale care home is a beautiful, cosy and has a very high standard of cleanliness, excellent food and care. The staff are wonderful, very caring and supportive. I am very happy and have peace of mind that my parents are very well looked after by the team. There is always lots of activities going on in the home e.g Tia chi, bingo, crafts, karaoke, baking, birthday parties for the residents and days out visiting the coastline. When I visit my mam she always says "I love being here it is like just being at home and being able to visit her husband who lives at the other end of the home when I want". With my mam having Alzheimer's dementia she was unable to look after him at her home. The staff are fantastic, when she is having a bad day the team will always care and support her and make her laugh which really cheers her up. A huge congratulations to the manageress To the manager, you should be so very proud of your amazing team of staff at Heatherdale.
Hi, thank you so much for the exceptionally positive feedback! It is always incredibly encouraging when our hard-working staff's efforts are noticed, as there really is so much work put into creating the perfect environment, space, activities, and overall experience for each and every resident.
Our mum was a resident of Heatherdale for over two years, an environment that she said she would never like to be in. But arriving at Heatherdale she quickly adapted and had so much praise for the care home. The rooms are a good size and very clean, the staff are very helpful and at times go out of their way to help you. Over the years my mum enjoyed every little bit of it, she liked the friendly atmosphere and the jam-packed activities programme which goes on every day. Speaking with my friends and family seeing what goes on daily makes us laugh when seeing the Facebook page. I cannot fault the staff they are all amazing. The gardens are beautiful and well kept a place to meet and reflect. I would like to thank all staff for helping our family through a difficult time during and after Mum's last week of her life at Heatherdale. (A home from home). Thank you.
Thank you so much for your lovely review of Heatherdale. We are so pleased that your mother enjoyed her time with us. I will pass on your kind words to the team at Heatherdale.
My sister needed care and after carefully checking various homes decided on Heatherdale where I found all the staff to be extremely helpful and friendly. As she has become frailer I feel happy to know that she is safe and secure under their competent shawl of protection and care.
Thank you so much for your lovely review of Heatherdale. I will pass your comments onto the team
The family are very grateful to all the wonderful staff at Heatherdale who seem extremely dedicated to their jobs. We are all coping with massive changes in our lives during these difficult times of COVID and, more so, the staff working in care homes. It is very reassuring to know the staff at Heatherdale in the face of adversity are always lively and cheerful. When you ring and hear a friendly voice at the end of the phone, it is very reassuring. When it was possible to visit, briefly in the new pod, or if you dropped something off, you are always greeted with lots of smiles, and this speaks volumes when it is not possible to go inside. Our Mams clothes are beautifully laundered, and this makes you feel the standards are high in all they do. We wish things were different, as everyone does so that we could visit our Mum in the care home but know they have everyone’s interest at heart to keep all the residents and staff safe and are doing an outstanding job.
Thank you so much for your lovely review of Heatherdale. I will pass your comments onto the team!
Mum was admitted to Heatherdale in April as her health (Alzheimer’s) deteriorated in lockdown. The manager and her team found a way to admit Mum safely and have since worked extremely hard and very effectively in helping her to settle in. The kindness and attention to Mum’s individual needs has been very evident from day one. She is physically very well cared for: hair done even though the hairdresser can’t visit at the moment, nails done, nicely dressed in clean (spills are frequent) and beautifully ironed clothes. Tasks have been created for her to help Mum feel useful. These have been carefully planned to reflect Mum’s past interests and hobbies. Mum enjoys the group activities on offer and this is all communicated through photos on the home’s Facebook page. Of course, I’m looking forward to being able to visit properly and to get to know Heatherdale, it’s residents and staff much better but I will never forget how they have made Mum safe and secure in lockdown. Highly recommended.
Thank you for your lovely review of Heatherdale. I will pass your comments onto the team.
Throughout the entire two years of my mother's stay, Heatherdale treated and cared for her in a professional and kindly way. She was very happy and content and Heatherdale looked after her every need.
Great staff, excellent food, good cleanliness, good laundry service, was great entertainment before COVID, now trying best without outdoor trips, lovely garden space, good professional management including connection with all NHS services.
Thank you for your lovely review of Heatherdale! I will pass your comments onto the team.
Excellent care, patience and understanding of guests. The direct carers on the frontline are top class!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherdale.
There are no upcoming events for Heatherdale.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Heatherdale
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Heatherdale.
Meet the Team (2)

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, she was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.
Qualifications:- HSC Level 4
- LMC Level 4

Lisa joined the Heatherdale Team when she left school 27 years ago. When Wellburn Care purchased the home in 2000, Lisa decided to remain at Heatherdale and “give the new company a chance!” She was promoted to Team Leader in 2003. Allison tried on many occasions to persuade Lisa to apply for the post of Deputy Manager, and finally, in March 2023, Lisa agreed to give the post a try and has never looked back. She finds the role rewarding and learns something new every day.
Lisa holds an NVQ Level 2 & 3 and a Level 3 in Leadership and Management.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service -more info.