Heatherdale

Grey House, South Broomhill, Morpeth NE65 9RT
Review Us
Top 20 carehome certificate
9.9 64 Reviews
  • Heatherdale, Morpeth
Heatherdale is a luxury residential care home, situated in the village of Broomhill in Morpeth. The beautiful home sits in private grounds, in the small, quiet village in the heart of Northumberland. The home boasts award-winning gardens, homely interiors and idyllic surroundings. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Heatherdale, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Heatherdale, and discover your kind of home.
Show Heatherdale on the Map

Care Provided by Heatherdale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in Charge

  • Allison Moore (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (36)

Heatherdale Reviews (64)

9.9

Heatherdale has a Review Score of 9.9 (9.862) out of 10, based on 11 reviews in the last 2 years.
Over all time Heatherdale has 64 reviews.

Overall Experience
  • 58
  • 6
  • 0
  • 0
  • 0
Date Published
  • 64
  • 1
  • 3
  • 11
  • 53
Reviewer Connection to Heatherdale
  • 31
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 21-40
Review from Helen G (Daughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had lived for 92 years independently because of her growing frailty and dementia the time came to seek a care home for her.
The staff at Heatherdale have helped so much in making that transition as smooth as possible. They are caring and thoughtful and have good routines and procedures in
place to support my mother who now, after only a few months looks much more healthier and cared for than she did when she was living on her own.
It has been so difficult for her after the last two and a half years of Covid but she is now getting her hair done when the hairdresser calls, enjoying teas in the beautiful garden, regular baths, regular meals in the dining room and help getting dressed and undressed and she looks so much better for it.
Thank you staff at Heatherdale.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale
Helen, thank you for the kind words - it's so lovely to hear that mum has had a smooth and frictionless transition into Heatherdale. It makes us even happier to hear that she has improved since coming…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean S (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Heatherdale for 18 months. Throughout that time she has been very well cared for, in every aspect, in a kind and understanding way to try and ease her anxieties which have come with dementia. The staff respect her dignity at all times whilst letting her maintain her independence
as much as possible. Whenever she has needed medical attention they have been prompt to engage the GP and other professionals and have taken her for hospital treatment as well.
The team are always friendly and cheerful and work hard to make Heatherdale a homely and happy place for everyone. There is a varied programme of activities for all to enjoy if they wish. Throughout the year special days and occasions are celebrated and birthdays are never forgotten.
The family are very impressed with the dedication of all who work at the home and can’t thank them enough for the care and support they give.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale
Hi Jean, it's wonderful to hear that your mother is happy at Heatherdale. From our care staff to our Activities Coordinator, to our home manager - everyone is always working hard with the residents'…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra H (Daughter of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for respite before Christmas last year, she suffered from dementia which could be challenging but the staff were great with her. She helped decorate the Christmas tree, we saw some lovely pictures of her doing this and that’s exactly what mam needed to take her mind off things that
gave her stress. I follow Heatherdale online because I love to see all the activities they do with the residents and to me, they always look so happy, it is a great care home.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale
Hi Debra, it's wonderful to hear your mother had such a good time with us and that you could also enjoy that through our online platforms. Our dedicated Activities Coordinators always put in so much…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn C (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Heatherdale since October 21 and is still there, in my own personal opinion it is a spotlessly clean home.
The staff are second to none very friendly always upbeat, always doing activities and my Mother often comments on the nice food. It’s a very good home.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale
Thank you for the review, Carolyn, it is lovely to hear that your Mother is happy with us - we always put in so much effort into creating the cleanest, safest, and most comfortable environment for our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heatherdale care home is a beautiful, cosy and has a very high standard of cleanliness, excellent food and care. The staff are wonderful, very caring and supportive. I am very happy and have peace of mind that my parents are very well looked after by the team. There is always lots of activities going
on in the home e.g Tia chi, bingo, crafts, karaoke, baking, birthday parties for the residents and days out visiting the coastline. When I visit my mam she always says "I love being here it is like just being at home and being able to visit her husband who lives at the other end of the home when I want". With my mam having Alzheimer's dementia she was unable to look after him at her home. The staff are fantastic, when she is having a bad day the team will always care and support her and make her laugh which really cheers her up. A huge congratulations to the manageress To the manager, you should be so very proud of your amazing team of staff at Heatherdale.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Heatherdale
Hi, thank you so much for the exceptionally positive feedback! It is always incredibly encouraging when our hard-working staff's efforts are noticed, as there really is so much work put into creating…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert L (Son of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was a resident of Heatherdale for over two years, an environment that she said she would never like to be in. But arriving at Heatherdale she quickly adapted and had so much praise for the care home. The rooms are a good size and very clean, the staff are very helpful and at times go out of
their way to help you. Over the years my mum enjoyed every little bit of it, she liked the friendly atmosphere and the jam-packed activities programme which goes on every day. Speaking with my friends and family seeing what goes on daily makes us laugh when seeing the Facebook page. I cannot fault the staff they are all amazing. The gardens are beautiful and well kept a place to meet and reflect. I would like to thank all staff for helping our family through a difficult time during and after Mum's last week of her life at Heatherdale. (A home from home). Thank you.
Reply from Isobel Moran, Marketing Co-ordinator at Heatherdale
Thank you so much for your lovely review of Heatherdale. We are so pleased that your mother enjoyed her time with us. I will pass on your kind words to the team at Heatherdale.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy P (Sister of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister needed care and after carefully checking various homes decided on Heatherdale where I found all the staff to be extremely helpful and friendly. As she has become frailer I feel happy to know that she is safe and secure under their competent shawl of protection and care.
Reply from Charlotte Frankland, Marketing Executive at Heatherdale
Thank you so much for your lovely review of Heatherdale. I will pass your comments onto the team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne M (Daughter-in-law of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family are very grateful to all the wonderful staff at Heatherdale who seem extremely dedicated to their jobs. We are all coping with massive changes in our lives during these difficult times of COVID and, more so, the staff working in care homes. It is very reassuring to know the staff at Heatherdale
in the face of adversity are always lively and cheerful. When you ring and hear a friendly voice at the end of the phone, it is very reassuring. When it was possible to visit, briefly in the new pod, or if you dropped something off, you are always greeted with lots of smiles, and this speaks volumes when it is not possible to go inside. Our Mams clothes are beautifully laundered, and this makes you feel the standards are high in all they do. We wish things were different, as everyone does so that we could visit our Mum in the care home but know they have everyone’s interest at heart to keep all the residents and staff safe and are doing an outstanding job.
Reply from Charlotte Frankland, Marketing Executive at Heatherdale
Thank you so much for your lovely review of Heatherdale. I will pass your comments onto the team!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate H (Daughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Heatherdale in April as her health (Alzheimer’s) deteriorated in lockdown. The manager and her team found a way to admit Mum safely and have since worked extremely hard and very effectively in helping her to settle in. The kindness and attention to Mum’s individual needs has been
very evident from day one. She is physically very well cared for: hair done even though the hairdresser can’t visit at the moment, nails done, nicely dressed in clean (spills are frequent) and beautifully ironed clothes. Tasks have been created for her to help Mum feel useful. These have been carefully planned to reflect Mum’s past interests and hobbies. Mum enjoys the group activities on offer and this is all communicated through photos on the home’s Facebook page. Of course, I’m looking forward to being able to visit properly and to get to know Heatherdale, it’s residents and staff much better but I will never forget how they have made Mum safe and secure in lockdown. Highly recommended.
Reply from Charlotte Frankland, Marketing Executive at Heatherdale
Thank you for your lovely review of Heatherdale. I will pass your comments onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K L (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the entire two years of my mother's stay, Heatherdale treated and cared for her in a professional and kindly way. She was very happy and content and Heatherdale looked after her every need.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet T (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff, excellent food, good cleanliness, good laundry service, was great entertainment before COVID, now trying best without outdoor trips, lovely garden space, good professional management including connection with all NHS services.
Reply from Charlotte Frankland, Marketing Executive at Heatherdale
Thank you for your lovely review of Heatherdale! I will pass your comments onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry N (Nephew of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, patience and understanding of guests. The direct carers on the frontline are top class!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert C (Husband of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident since September 2018 and I have found staff and all services have always conducted themselves professionally and pleasantly.
Reply from Charlotte Frankland, Marketing Assistant at Heatherdale
Thank you for your review of Heatherdale! I will pass your comments onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June D (Respite Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This month I have completed what has been my third brief respite stay at Heatherdale whilst my husband (who is also my carer) went into hospital for another planned cardiac procedure.
Yet again I was made to feel extremely welcome by very friendly and dedicated staff. My family members and visitors
were also warmly received. As always, the standard of care was excellent and my specific needs were met in full. I would certainly have no hesitation in recommending Heatherdale to others. It must be one of the best care homes in the North East.
Reply from Charlotte Frankland, Marketing Assistant at Heatherdale
Thank you for your kind words about Heatherdale Care Home. I will pass the comments onto the team there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tanya S (Granddaughter of Resident) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother became unwell. The staff acted quickly and worked to a high standard to ensure my gran got the correct help and support she was needing. The staff were brilliant with myself and family, I felt reassured at this difficult time.
I would highly recommend this care home. I have worked in
care homes myself for eight years and this is by far the best I have seen. I wouldn't have my gran anywhere else. Such a supportive team.
Reply from Matthew Foster, Marketing Manager at Heatherdale
Thank you for your kind words about our lovely team at Heatherdale, we'll be sure to pass on your wonderful feedback and thank them for their constant hard work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul T (Son of Resident) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely friendly and efficiently run establishment.
Mum was well looked after while we were on holiday.
Can't thank the staff enough.
We are so grateful to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard (Son of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent the last year of her life at Heatherdale and was extremely happy here. She knew no one when she moved to Northumberland and was welcomed into the community at the home by the carers and other staff. She had only good words to say about all the staff and knowing that she was happy made
my life so much easier. Mum was always a keen gardener and being able to sit outside during the summer months and look at the lovely garden was so important, her actual words to me, one day last summer were 'this is heaven'.
The staff seem to be always happy and have time for relatives and visitors. I would have no hesitation in recommending Heatherdale to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz P (Daughter-in-law of Resident) published on 20 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heatherdale is a lovely place, it’s set in nice grounds and is well maintained and very homely and welcoming when you go. The staff are absolutely brilliant, nothing is ever too much trouble for them when they look after my Mother in Law or when looking after me as well. The staff really care about
the Residents and make sure their needs are always met, there are lots of activities, which are appropriate for everyone whatever their ability. The Staff go over and above in providing excellent care and even make sure specific needs are met and likes and dislikes recorded and most important actioned. When there are any health issues these are dealt with immediately. If you are looking for a Care home this is the best you could wish for, absolutely fantastic. Thank you, for making the transition from home to residential care as easy as possible for all parties.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Imogen B (Daughter of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident in July 2018 following a stay in a hospital. My first visit was an unbooked drop in but the staff were welcoming and happy to talk to me / show me around. Originally her stay was possibly short term however she was happy, settled and quickly saw it as ‘home’ - she was more than
happy to stay! Mum was always happy to talk about the activities (especially the singing) and how friendly the staff were. The atmosphere is lovely and always happy (a home from home) - there was never a day mum did not enjoy being there. All of the staff are friendly and happy to chat. Even when her situation changed and her needs increased the staff cared for her with respect and dignity. When it became clear Mum’s care was palliative her needs (and her family’s) were fully met - we can’t thank them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L E (Daughter of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Few places match Heatherdale’s standards of care, compassion and kindness. My father is happy and settled in a safe and loving environment. As his care needs have increased, staff have worked tirelessly to meet them. The way staff support and relate to residents is exemplary. A professional team who
go the extra mile, they care about what they do and how they do it.


The building itself is clean and homely, the rooms are spotless and the lovely garden is expertly tended. The whole environment is calm, appealing and welcoming.


The comforting daily routines and structures at Heatherdale run smoothly. An inclusive programme of activities and entertainment is of real value to residents as is the way staff involve them in celebrating or commemorating special occasions and significant events across the year. There is warmth, laughter and fun between staff and residents and visitors are always welcome. Heatherdale is like one big family - the nearest you’ll come to finding home from home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Heatherdale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Heatherdale is calculated as follows: ( (112 Excellents x 5) + (18 Goods x 4) ) ÷ 130 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heatherdale is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (1)

Allison

Allison Moore

Job Title: Home Manager Joined: 2004

Having worked at Heatherdale for 20 years, Allison’s journey with Wellburn Care Homes started in 2003 when she joined Heatherdale as a Care Assistant. In 2006, Allison was promoted to Team Leader before working her way up to management, becoming Home Manager of Heatherdale in 2008. Allison finds the job very rewarding and enjoys the diversity of the role as no two days are the same.


Qualifications:
- HSC Level 4
- LMC Level 4

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdale to verify any information. View our terms and conditions. Heatherdale has an Enhanced Service - more info.